Waste Management

March 28, 2016
 
 
 
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]
 
 
 
 
[redacted]
 
Reference is...

made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

Dear **. [redacted],      
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time...

and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

February 26, 2018
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Hello [redacted]
I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns. After a review of your account, all additional...

charges have been removed, leaving a zero balance. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

March 3, 2015
[redacted]
954 Lincoln Avenue
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 7, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello Ms. [redacted],
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called June 26, 2017 regarding the payment made to Waste Management for the April, May and June quarter. Your new hauler, that started service 04/01/17, was quoting you a price lower than what you paid Waste Management. Our representative, Tonya, called and explained that the payment made to Waste Management was submitted to the new hauler and you would want to reach out to them regarding any refund. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

November 14, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
Upon review of your account, our billing department issued Voucher ID [redacted] for 152.56. Please allow 5-10 business days for your refund to arrive. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

June 27, 2017
 
Revdex.com File # [redacted]
Re: Waste Management Account #[redacted]
 
Hello Mr. [redacted],
I apologize that you experienced issues with your refund request, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you contacted us on March 30, 2017, and requested to cancel your service. Our agent processed your request and scheduled the removal. Per your request to refund you the difference. It states on your September, December, and March invoices. You are paying for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. If you would like we can resume your services for the remaining period. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

August 3, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
Your account was setup effective July 6, 2015; since our billing department has not generated an invoice. I was able to change your start date to August 3, 2015 for the services you did not receive.  Therefore, no credit is due on your account; if you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

May 11, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]   [redacted]
 
[redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel service and appreciate the opportunity to address the problem.
[redacted] confirmed she spoke to [redacted] on 1/13/2015; offered $85.00 a month; exempt all other charges (fuel/environ/regulatory cost). [redacted] agreed and on 1/15/2015 [redacted] sent [redacted] the paperwork. However, **. [redacted] did not sign or return the paper work so her account could not be adjusted.
Upon review of [redacted] account, there are no reported service failures; on 10/24/2014 [redacted] calls to report the illegal dumping in her area; exchanges the container for one that locks. The container continues to be overloaded, therefore the extra charges apply, [redacted] calls again regarding the extra charges; speaks to [redacted], [redacted] mentioned that someone snapped the lock and illegally dumped into the container; [redacted] credits the charge.
Regarding the cancellation request, [redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on August 16, 2013 for thirty six (36) months. Please see attached service agreement.
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination. Please see attachment.
If [redacted] would like to continue with the cancellation, please contact Account Manager [redacted] at [redacted]  *
 
Cordially,
[redacted]

January 9, 2017
Re: Revdex.com Complaint # [redacted]
Waste Management Account #855-992517 
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
Upon reviewing your account, you called on January 3, 2017, and spoke to Account manager Lizzie, and requested to cancel your account due to the price increase. Lizzie advised there was a price increase from January 1, 2016 to January 1, 2017 as indicated on page 2, section 4 of Sales Agreement, Waste Management reserves the right to increase the charges payable by customer during the term. Lizzie offered to negotiate the rates and you declined, and requested a copy of your Sales Agreement which you signed on January 7, 2012.  Please see attached service agreement and, due to your request to cancel, attached is the option letter.
[redacted] failed to give Waste Management notice of termination within Section 2's allotted time period. Therefore the Agreement automatically renewed for an additional 36-months.
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If [redacted] would like to continue with the cancellation, please email Account Manager Lizzie T[redacted] at l[redacted]@wm.com or call 855-334-6944.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

May 8, 2017, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account #[redacted]
 
Hello [redacted]
I apologize that you experienced issues with your account, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to dispute the balance on the account. Our agents advised you that the adjustment on the account would zero out the balance. We have processed the adjustment and your balance is zero. In addition, we notified the collection agency to stop collection calls. Please accept our apologies for the frustration caused by this situation.
 
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Date Sent: 9/11/2015 12:00:00 AMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Sent: Thursday, September 10, 2015 4:41 PMSubject: Re: Inquiry Into Complaint # [redacted] Thank you for the response. I was never notified of the August 17 response. Furthermore, I have never had the telephone number that they say they tried to reach me at. In fact the area code 509 is for eastern Washington state. I live in Virginia and the complaint was about service in North Carolina so they must be referencing the wrong claim. Please advise. Thank you R/[redacted]Regards,
Regards,

September 30, 2016
 
[redacted]
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Dear [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
Per the attached service agreement for account, [redacted] does not include the removal charges. Removal charges for accounts [redacted] adjusted, and nothing further is due. 
 
Should you have additional questions or comments or if I may be of further assistance you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Victoria [redacted]
Customer Experience - WM Cares

August 9, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to report we missed either your trash or recycle. Our agent reached out to our operations team and route manager regarding your concerns. Our route manager, [redacted], confirmed he spoke to you and your concerns were addressed. In addition, our agent [redacted] will continue to monitor your account for the next month to ensure there are no future service issues.
Our agent [redacted], confirmed she spoke to you and you confirmed we recovered, and a credit applied to your account for the service failures. Please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

March 30, 2016
 
 
 
 
[redacted] [redacted] [redacted]
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]
 
 
 
 
[redacted]...

[redacted]
 
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

March 22, 2017
 
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account [redacted]
 
Hello Gordon,
In response to your last comment, I issued a two-month credited to your account for the recycle failure. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

September 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

October 6, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately...

take action to correct them.
Upon review of your account, the past due balance was paid and the account reactivated. As a one-time courtesy, I waived the reactivation charge of $45.00. Should you have additional questions or comments or if I may be of further assistance, [redacted]
 
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

January 21, 2016
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
Hello Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for the billing issues you are experiencing.  We take these concerns very seriously and will immediately take action to correct them.
Oscar confirmed he spoke to you today and your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office