Waste Management

February 24, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted]
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
[redacted]
Respectfully,
Nancy G[redacted]
Waste Management Corporate

January 12, 2015
 
[redacted]
[redacted]. [redacted].
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],   
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 18, 2016
                     
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I had made a 24 month contract for $20.96 per month for trash and recycling services with Deffenbaugh Industries which was signed on 11/01/2015. Shortly after, Waste Management purchased Deffenbaugh. I continued to be charged the same rate which was signed in the contract until I received my bill in April of 2017 which shows a monthly increase of $4 per month. I attempted to contact the company and they stated that they will not honor contracts from companies that they acquire.I would like Waste Management to adhere to the contract of the company they acquired at least until the contract period has elapsed.
Regards,

November 20, 2014
 
[redacted] 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]        
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

July 13, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns.
After researching our internal records, a reversal for $729.92 was issued back to your ACH checking. Please allow 7-10 business days for the reversal to appear in your checking account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option **
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I will be happy to accept the response when the balance is zero. However, as I am being asked to respond now--while the issue remains unresolved--and have previously received inconsistent and unreliable assertions from the company, I am rejecting the response.  Once Waste Management takes action to zero my account, I will at that time accept the response.  Until such time, I plan to continue rejecting any update messages without accompanying action.My suggestion to Waste Management would be to hold off responding until they first zero the balance.  That would avoid all the back & forth.Thank you,
[redacted]

December 16, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],      
The Revdex.com informed us about the complaint you...

filed against Waste Management. I apologize that you experienced billing issues and appreciate the opportunity to address your concern.
Per your request your account is now cancelled effective 12-01-2014 and your containers are scheduled to be removed within 1-5 business days. The liquidated damages consist of your most current invoice of $101.66 + $150.00 removal charge which totals $251.66 as discussed with you over the phone.
 
In addition to our phone conversation I emailed you a copy of your March 2012 invoice. I do see that your rate was increased late this year. Our service agreement does allow for price increases due to many economic factors, including unexpected increases from vendors, WM has experienced increases in our operating costs. It is necessary to increase our price to cover increased operating costs, keep up with inflation and/or maintain a reasonable margin between expenses and our service charges.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option *.
 
Cordially,
Victoria Hook
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I filed a complaint a couple months ago about being billed while getting no trash service, Then I got a bill for way more then it should be and have called numerous times for a corrected bill. I finally got the correct bill by mail on Monday June 20th and on Tuesday June 21st they past my trash cans up and did not collect, When we called they are now telling unless we pay over the phone they wont pick up my trash, I'm sorry but we just got a corrected bill on Monday and Tuesday it was put in the mail, now they tell us they refuse to wait for our check but we had to wait 2 months for a corrected bill. Now its hot and the trash is stinking, drawing bugs and flies and they want me to cancel a check which will cost me 30 bucks to give them a 26 dollar payment by phone before they will collect my trash after I just got a correct bill Monday. I'm not going to cancel a check and they need to pick my trash up or I want my service cancelled, We have had nothing but issues, I also have pics of when they have took the trash how much they throw on the road and lave for us to clean up, they provide the worst garbage service Ive ever had to deal with. THEY NEED TO COLLECT MY TRASH WITHOUT EXTORTION, THEY SHOULD HAVE GOT THE BILL CORRECT AND NOT PLAYED GAMES WITH US FOR 2 MONTHS SO WE COULD HAVE PAID IT. Its their responsibility to send us a correct bill. We desire a billing adjustment for the non pick up of our trash, (or late pickup) We want our Trash picked up its a heath issue, it stinks and its hot enough its drawing bugs.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
So you don't think the half dozen phone calls to your company for anywhere between 30 to 60 mins were excessive? Not to mention the dispatcher had canceled the request for a mistake he/she made. My wasted time is only worth $12?What I am asking for is not unreasonable.
Regards,

November 9, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account[redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[redacted] 4, 2014
 
[redacted], ** [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]-[redacted] option *.
 
Cordially,
[redacted]
WM cares-Corporate Office

September 28, 2016
 
 
Richard [redacted] 3 beaver Ridge RoadConway, AR 72032
Revdex.com File# [redacted]
 
    RE: Waste Management [redacted] RICHARD
 
 
Dear Mr. [redacted]
This is in response to the above-mentioned Revdex.com...

complaint.  I apologize for your service experience and appreciate the opportunity to address your concerns regarding your request for a refund.
 
In review of your account, I can confirm we did not have containers to deliver to you at the time you set up service. I am requesting a refund for your remaining balance of $55.10- to include the adjustment for one month of service. Once the adjustment posts to your account, I will issue a reversal back to your method of payment (Visa).Once again, please accept apologies for the frustration this caused you. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Victoria [redacted]
Customer Experience Lead – WM Cares

June 25, 2015
 
J[redacted] K F[redacted]
[redacted] Drive
[redacted], CO [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]-[redacted]
 
J[redacted] K F[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-6200 option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

March 10, 2017
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
Hello Margaret,
 
I apologize that you experienced issues with the billing and appreciate the opportunity to correct the situation. At Waste Management, we are committed to providing...

exceptional and reliable customer service, and we have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
 
On January 09, 2017, we confirmed the cancellation of the account and advised your balance would be approximately $439.00. On February 01, 2017, you called to dispute the invoice you received.  Thank you for bringing this to our attention. We have applied a credit to the account, leaving a $25.00 balance.
 
If you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

July 8, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 Dear Waste Management,   How is the fee for early cancellation fee?   If 36 months contract automatically renews on same term as initial term, this is a new contract, then Waste Management should remove container on 05/08/2017 and bring new container on 05/09/2017 as we starting new contract which didn't happen. Then we have 10 days to return your container. We don't understand why is new contract is not same as is initial contract. Also when we signed initial contract on 05/06/2014 effective date 05/09/2014 we didn't receive container on 05/09/2014 and received container 11 days later on 05/20/2014 and didn't receive service 10 days and get charged for unreceived service, this is violation of your contract and we are not happy with your service and reason to cancel your service without any penalty. We don't understand why Waste Management does not follow the contract and make us to follow.   Please explain why you are not letting us to go, business happens when both parties happy and agree with service, you didn't do your service well in the past and we are not happy with your service and would like to cancel it.   Please cancel our service with us without any penalties,   Thank you,   Victoria

November 30, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Hello Mr. O Poire,
In response to your last comment, I reviewed the following calls. On September 16, 2015 you called to cancel your service. Nowhere on the call does the agent mention what you would need to pay. On September 21, 2015 you called again and stated the container was not removed and if you get fined from the HOA you will send us the bill and again nowhere on the call is there talk about what to pay. Again on October 22, 2015 the agent explains the following charges, we invoiced $132.03; it covered the $35.00 setup and the proration from August 24, 2015 to November 30, 2015 plus taxes. However, you canceled your account on September 16, 2015; a proration credit applied to your account for $75.36 leaving you a balance of $56.67.
We did not receive any payments; a $10.00 late charge applied to your account leaving a balance of $66.67. If the HOA fined you for having the container out, please send us proof and we will issue a credit to your account. At this time no credits are due on the account and all charges are valid. Please accept our apologies for the frustration caused by this situation. 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
  
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

January 27, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],   
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, I submitted a reversal for $75.07 back to your Visa card ending in (3993). Please allow 3-5 business days for the reversal to appear in your credit card account. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy [redacted]

Ms. [redacted]
Upon review of your account an adjustment was entered by customer service in the amount of $44.25, I immediately contacted you to leave you the great news. Upon further review I noticed your account was in collections and I reviewed your account in further detail to get answers and found a note from billing denying the adjustment due to services were rendered to you. I immediately called you and apologized and made you aware I had made a mistake.  Again, please accept my deepest apologies for leaving you the first message in error.
After removing the finance charge your balance was $31.81 and after speaking with you, you mentioned you did not feel you should pay for service thru the time your can was collected and in good faith I issued an additional adjustment of $8.84 and took your payment of $22.97 at no charge ($8 payment fee) leaving your account balance at zero.
I am sorry to lose you as a customer and if I can be of further assistance please do not hesitate to contact me at [redacted]
 
Very Respectfully,
[redacted]
WM Cares-Corporate Office