Waste Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Just to keep the record accurate, I want to add the following:  WM claims I did not give them notice of the missed pickup until 3/22.  This is false.  I notified them in the evening of 3/20 that they missed that day's pickup.  They did not respond or pick up the trash the next day, so I notified them again on 3/21.  They did not respond to me until 3/22.  Nevertheless, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

August 7, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] 
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and find that this resolution would be satisfactory to me.

March 28, 2017
 
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted]
I apologize that you experienced issues with billing and appreciate the opportunity to address your concerns.
After researching our internal records, a credit...

applied to your account; your balance is zero. In addition, we notified the collection agency to stop collection calls. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns, or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

April 13, 2017
 
Revdex.com Complaint[redacted]
Waste Management Account# [redacted]
 
 
Hello Sally,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After reviewing our internal records, you contacted us multiple times to report that the driver removed your disposed microwave from your container, leaving it on the lawn.  Our agent advised that if the microwave is smaller than thirty inches, it may be placed in the container.
We alerted our operations team, and the driver recovered the Microwave. Our agent Jeanne, confirmed she spoke to you today and you stated yes it was removed. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Customer Experience Agent- WM Cares

February 23, 2015
 
[redacted] W [redacted]
PO Box [redacted]
 
Waste Management #[redacted]   [redacted]
 
This letter is in response to Revdex.com Case# [redacted].
 
[redacted] W [redacted] signed a Service Agreement (“Agreement”) with Waste Management of Michigan, Inc. (“Waste Management”) which took effect on July 13, 2010. Pursuant to Section 2 of the Agreement, the initial term of the agreement is for thirty-six (36) months and the Agreement automatically renews for an additional thirty-six (36) month renewal term if Mr. [redacted] does not give Waste Management notice of termination ninety (90) days before the expiration of the initial term. Mr. [redacted] failed to give Waste Management notice of termination within Section 2’s allotted time period. Therefore, the Agreement automatically renewed for an additional three year term on July 13, 2013.
 
Although the Agreement automatically renewed for an additional three year term, Mr. [redacted] can still elect to cancel the Agreement; however, per Section 7 of the Agreement, Mr. [redacted] will contractually owe liquidated damages (most recent monthly charges multiplied by three months).
Mr. [redacted] is a valued customer and we did reach out to him to negotiate a lower rate which I attached a copy, also attached please find a copy of the Liquidated Damages letter and a copy of the service agreement.
If you have any questions, please contact me at [redacted]. 
 
Cordially,
Victoria

April 26, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, your account was suspended for non-payment. We invoiced you on January 17, 2017, and April 19, 2017, and did not receive your payment until April 24, 2017. Your account is scheduled to reactivate on May 1, 2017.
Our agent [redacted] confirmed she spoke to you on April 25, 2017, and explained why we did not service. In addition, we alerted our operations team and they confirmed we recovered your trash on April 25, 2017. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

[redacted]
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]       
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
Upon review of your account, a credit for the reactivation fee applied to your account bringing it to a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].com or by phone at [redacted] option 3.
 
Cordially,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  No this is not settled.  WM is just mowing over all the customers that they [redacted]  What they did was wrong… and dishonest.I am going to consider a class action law suite against them, as I have now talked to several others who have experienced the same fraudulent treatment from WM.
Thank you.[redacted]
Regards,

March 16, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
George Edison [redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/19/2016 and assigned ID [redacted]
Regards,

November 4, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]       
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
It was a pleasure speaking with today; per our telephone conversation, you confirmed our driver serviced yesterday. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The response was not accurate. I do agree that the driver or the business loosened the terminals on the battery but the ground cable should have been removed, the driver did not open the hood to hook them back up before removing the car from the truck. Once off my husband found this error and rectified that situation.
When I talked to [redacted] about this car he gave it a rave review and told me that the only thing that he knew was wrong with it was the power antenna did not work some of the [redacted]e. I asked him about the headlight doors and he told me that they worked. Well they do not work and he gave us a couple of ideas to check. We checked everything and could find nothing on the vacuum end. All we could think was that the actuator did not work. These doors do move by opening and closing them by hand only.
I did mention that the car had rust on it and he asked us to send pictures. He never responded to the pictures that were sent. But in this reponse said he really could not see anything, but never let us know what he thought. But there are bubbles in the paint that the camera would not pick up. Well he sent us pictures before we bought the car and we could not see the rust either, also what the bumper looked like. But if we could see it why could he not see it on their lot.
We also knew that there would be problems with an older car but the main items I asked about were never addressed. He says that we never responded to him about the things he told us to try. We wrote back several [redacted]es. My husband is a mechanic and has been one all of his life so he knows what to do.
The reason it took 3 weeks to find the gas leak in the tank is because we were trying to change the light socket in the rear tailight that was broken and we had it up on ramps. Since then we had to drain the tank and we now have the tank removed, which we have searched everywhere to replace it and can not find one. So we are going to have to try and repair it.
[redacted] did say "What do you want me to do about it" not what are you requesting of me. Never was I told that they would be glad to send us a sending unit.
I did sign the the "AS IS" WHERE IS" paper. I signed in "GOOD FAITH" because he told me that they would take care of any serious problems. We were not expecting to have them take care of everything but we have not been able to drive this car since we revceived it.
If they want to rectifiy this situation they can send us the acuator, which they said we were already told they would send to us. We were never offered anything in our emails. Why would we have not accepted that? I really don’t understand why they would think we would not accept that. And we have already purchased a fuel tank sending unit which cost us $80.00. Which we will be using if the tank can be fixed. If not I do not know if we will ever be able to find a tank.
If they want to take care of this they can send us the acuator, $80.00 for the fuel tank sending unit that was just purchased and any information on finding a gas tank as we can’t find one., becasue this one has 5 holes in it and will probably not be able to be saved. You can’t drive a car without a gas tank.
We have already decided to have the rust and paint work done on the vehicle. I have learned a lesson and will never buy anything site unseen again. My problem is that I trusted [redacted].
Sincerely,
[redacted]

The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, our billing department has corrected your billing cycle. Please accept our apologies for the frustration caused by this situation. Attached is your current invoice as requested.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
[redacted]
WM Cares

August 1, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management Account #[redacted] 
 
Hello Mr. [redacted],
I wanted to take this opportunity to apologize for any frustrations regarding invoices for trash service at [redacted].  I have reviewed the Malabar Code of Ordinances and have found that service is mandatory in this area.
Per the Malabar Code of Ordinances, Section 11-10, Solid Waste Mandatory Collection. “All owners and/or tenants, agents, lessors, lessees, operators, of residential units, multi-dwelling units and commercial units, occupied or unoccupied, operating and no operating, shall be required to receive solid waste collection services as described in this chapter and shall be required to subscribe to and pay for the solid waste collection services provided for in this chapter.”
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

June 22, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for the frustration caused by this situation; we greatly regret your decision to leave Waste Management.
After researching our internal records, your account is schedule to cancel effective 6/25/2016; I submitted a reversal for $145.29 back to your ACH checking account ending in [redacted]. Please allow 7-10 business days for your refund to reflect in your bank account. In addition, our operations confirmed our driver recovered your trash today.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted].
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

January 30, 2015
[redacted]
[redacted]
Waterville, MN 56096
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],  
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]
WM cares-Corporate Office

August 11, 2017
 
Re: Revdex.com Complaint # [redacted]
           Waste Management Account #[redacted], [redacted]
 
Dear Mr. [redacted],
I apologize that you experienced issues with your billing and appreciate the...

opportunity address your concerns. At Waste Management, we are committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
Upon review of your account, you called Waste Management on June 27, 2017, to cancel your account. The account was canceled Sunday, July 1, 2017, as this date falls at the end of the final service week. In reviewing your billing, invoice 592719 had incorrect charges in the amount of $245.15. This amount has been credited, leaving the past due to a balance of $157.75 for the service period of April 14, 2017, through June 30, 2017, including the mandatory cart removal charge. An updated invoice has been processed and will be sent to you.  We apologize for the errors and for your frustration in this matter.
If you have any questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Kind Regards,
Victoria [redacted]
Customer Experience Lead – WM Cares
v[redacted]@wm.com
Waste Management2625 W. Grandview Road, Suite 160
Phoenix, AZ 85023
Tel (713) 512-6200 Option 3

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I also spoke with WM Cares and they helped fix the problem very nicely.Thank you very much!

July 5, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and need additional time to resolve your complaint. I appreciate your patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares