Waste Management

August 3, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

September 8, 2015
[redacted]
[redacted] n [redacted]
[redacted], CO [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have emailed [redacted] daily and they have yet (3 weeks) to provide a rental car or allow me to take my truck to the body shop. They are attempting to require me to file this through my own insurance. The truck was parked at the time and I was not in the truck. They should take 100% liability and immediately book a rental car and have the truck in the body shop to restore the damage as per Oregon State law. As of today, they have not responded to my request to resolve this matter and instead have referred me to use my own insurance even though they are accepting full liability. This is not an acceptable resolution.
Regards,
[redacted]

March 31, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Respectfully,
Nancy [redacted]
Waste Management Corporate

January 18, 2016
 
[redacted]
[redacted]
[redacted]  [redacted]
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account # 94-185696 
 
Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience and appreciate the opportunity to address your concerns.
Jeanne confirmed she issued a credit for one-month due to nonservice, in addition will refund the prorated amount from the cancellation of $41.08 for a total refund of $71.97.  Once this prorated amount posts to your account, the refund will be processed.  
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

January 19, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint #[redacted]
Waste Management Account # [redacted] 
Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience and appreciate the opportunity to address your concerns.
After researching our internal records, an adjustment was issued to zero out the balance on your account. In addition I sent the information over to our Third Party Collections to remove you from the call out list. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

January 13, 2016
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
Jeanne confirmed she spoke to you today; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

February 16, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Respectfully,
Nancy G[redacted]
Waste Management Corporate

Revdex.com:
in reference to complaint ID [redacted],I called and talked to the lady and we came to an agreement. thanks for your help  [redacted]

[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, our billing department issued an adjustment to zero out your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
[redacted]
WM Cares

April 21, 2015
 
[redacted] D [redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] D [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste...

Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager [redacted] spoke to you and service issue was resolved. You also mentioned our driver serviced your recycle yesterday, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

October 21, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Hello Regina,
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will...

immediately take action to correct them.
After reviewing your account, we invoiced you a reactivation charge, one-week of service and the removal charge, bringing the balance of $134.64. In addition, on 4/20/2015 we waived a previous reactivation charge, because you are valued customer. I agreed to credit half of the second reactivation charge, bring your balance to $88.30.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

January 5, 2016
[redacted]
[redacted] 63137
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],      
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
Route Manager Jeff confirmed he spoke to you today; your service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

February 20, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 13, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Mr. [redacted],
We apologize for the delay; we are researching your account and need additional time. We will respond as quickly as possible. We appreciate your patience as we work to find resolution to your reported issue.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

June 2, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to resolve your concern.
It was a pleasure speaking with you; per our telephone conversation, you requested to cancel your service effective 6/30/2015. The container is scheduled to be removed on 6/26/2015 please allow 5 business days for the removal. Our billing department will issue a refund check for the $15.94; we greatly regret your decision to leave Waste Management. We have enjoyed serving you and hope to again provide you with Waste Management solutions in the future.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

Dear Mr. [redacted],
 
We have reviewed your account and disagree with the amount you noted.
 
We are crediting all charges prior to the past four years and an adjustment of $3259.70 will reflect on your account within the next couple of weeks. The $200 adjustment for your additional container was applied ($50 in 2009 & the balance on March 27, 2017) and the balance of $7114.59 already reflected this adjustment. We apologize for our accounting error.
 
Your current balance of $3,854.89 reflects annual rate increases and late payment charges. Your next invoice, in June, will reflect the adjustment. We will mail you a copy of this invoice and have updated your email address on your wm.com profile, to [redacted].[redacted].com, so you will receive a notice there as well.
 
Nancy [redacted]
Customer Experience - WM Cares

July 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with the delivery of our container and appreciate the opportunity address your concerns.
Route Manager Amy confirmed our driver delivered the containers yesterday. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

March 18, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
Dear Mr. [redacted],
 
Manuela confirmed she spoke to you yesterday; your service issue was resolved. In addition she will monitor your account for the next month to ensure you are being serviced. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Respectfully,
Nancy [redacted]
Waste Management Corporate office