Watson Productions Inc

Complaint: ***I am rejecting this response because: the response was incomplete, business requested more time, communication was inadequate. Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

The contract has instructions on the bottom portion of how to cancel as well as the date the cancellation notice must be in writing and delivered to the office by 2/13/It is clearly not crossed outA certified letter was sent out on 2/17/16, however it was returned on march 24th because it was
"unclaimed"We will not be honoring a late cancellation

Ms*** *** has received her refund and her trade in merchandise

Complaint: ***I am rejecting this response because:
We have received our vacuum back, but it's been damaged or tampered
with in some way, it now scraps my floors and is no longer self propelled, and we should have been told that their “offsite” warehouse that our vacuum had been sent to is clearly not a non-smoking facility. I will be taking it in for repair to find out the extent of the damages, to determine if the cigarette smell can be removed and to see if our warranty has now been voided due to the condition. The primary issue now is the cigarette smell, if that cannot be corrected, it cannot be in my house due to my asthma. It would be nice to know why I had to make a complaint instead of just the times I rejected their "comparable" replacement before they would even search the offsite warehouse, especially since it only took them an hour and a half to find my vacuum there. At this point, they can either pay for the repair and cleaning (if this is even possible) or for a replacement of a similarly featured Oreck (the Pilot is not longer available online) and take this one back
Sincerely,*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I apologize for the inconvenience we may have caused, and would like the names of anyone Ms*** has been corresponding with in regards to her trade-inAlso, if I could get a description of the merchandise traded in, I would be happy to find a comparable replacement

Complaint: ***
I am rejecting this response because they changed the business *** ** ***
*** *** *** * * *** *** *** ** ***I Reject this they lied to me If they would have answered the phone on the 28th of Sept I would have taken it back.*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

After reviewing Mr*** contractIt does not appear that any other promises were madeI can ship some bags, but unless documentation that another machine was to be delivered, we will not be exchanging the merchandise that is on the contract

Mr***, signed and verified with the finance company, United Consumer Financial Services, a contract for the purchase of a Kirby Avalir SystemThis contract does not state anywhere on it that a new machine was to be deliveredThey had a copy of a separate receipt stating that we would switch
them out for a new machine within 7-business daysWe are not in possession of a copy of this document, however, I offered to replace the machine and honor the copy of the agreement that was made between them and the independent contractor that sold them the machineAs stated on the contract, I informed them of the three day cancellation policy and that they couldn't cancel the machineMs*** stated she had called the office a few times the same day, yet did not leave a voicemailWe will not be cancelling out the contract, however, if they would like their machine replaced with a new one, they can still contact our office to do so

I act as general counsel for independent distributors of Kirby home cleaning systems across thecountry
I am in receipt of the Revdex.com's Correspondence dated November 3, to Watson Productions, anindependent distributor of Kirby home cleaning systems located at *** *** *** *** **Unit A,
Lacey, WA concerning the referenced matter
I am reviewing this matter with my client and will provide the Bureau with a definitive responsein the immediate future
Please note your records that all further correspondence and/or questions concerning this mattershould be addressed to my attention, as counsel for Watson Productions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The Kirby product is multifaceted and comes with an extensive warranty from the manufacturer, a rebuilding plan that is in effect for the life of the product sold to the original consumer and a fire replacement plan whereby the product is replaced free of charge in the event the product is
destroyed as a result of a house fire.Additionally, a consumer that is aged or older can cancel the sale within one year from the date of purchase and recover all monies paid and if the sale is financed and to have the finance company likewise cancel the contract with monies having been paid refunded to the consumer. Upon any cancellation, the distributor must return any traof a vacuum by the consumer with the same traor one equal to or of better value.All prospective dealers with a distributor are background checked to be certain that they do not pose a danger to the consumer and are to wear identifying badges as to their names and contact information as to the distributor.During orientation and thereafter, dealers are told about consumer protection laws, what constitutes deceptive trade practices and as to the Fair Debt Collection Act and The Consumer Practices Act - both as to Federal and State Laws.I also travel to meet with distributors to proactively advise as to compliance issues as to consumerismAny resulting compliant involving a sale is promptly addresses or the distributor is subjected to disciplinary action by the manufacturer. Once a sale is made a dealer is not paid his/her commission until the buyer's remorse period has expired since otherwise a cancellation will result in the distributor having paid the dealer commission and suffering a loss.
As to the complaint of Mr***, he states that the home had a no soliciting sign and nevertheless three dealers attempted to make a sale which would contrary to the law and what dealers are educated as not to do
If you have a copy of the police complaint, I would appreciate you providing me with a copy
***Please See Attached***

The hours our business is open does not in any way reflect the cancellation procedureThe business hours on the door are the same as the answering machineAgain, this does not affect any cancellation procedureThe date on the contract and the entire cancellation notice, the only relevant information needed to cancel, is clear, and not crossed outThe only impression that that gives, is that the last day to cancel the contract was the 13thThere is nothing on the contract that is crossed outThe credit application that was signed by the buyer(s) as well as the recorded call to United consumer financial services, was all verified by the buyer(s) at the time of saleAgain, we will not be cancelling this contract

It appears that the owners brother, that owns a different franchise, had used a contract that had our information preprinted on itI have clarified with the customer and given her the correct information

As your records will indicate, I act as general counsel for independent distributors of Kirby home cleaning systems across the country.
I am in receipt of the Revdex.com's correspondence dated December 1, to Watson Productions, an independent distributor of Kirby home cleaning at
***, Building 2, Unit A, *** WA concerning the referenced matter:
I am reviewing this matter with my client and will provide the Bureau with a definitive response in the immediate future.
Please note your records that all further correspondence and/or questions concerning this matter should be addressed to my attention, as counsel for Watson Productions.
Very truly yours,
Richard EH
***Please See Attached***

Ok, it looks like we have a mixup with the bank I will reissue a cashiers check to be sent for $This will cover the remainder of the payments and the feeAgain, we apologize

Complaint: ***I am rejecting this response because: the response was incomplete, business requested more time, communication was inadequate. Sincerely,*** ***