Watson Productions Inc

Complaint: [redacted]I am rejecting this response because: Your message contradicts the words you just said. Your business hours very clearly include Saturday, yet in the voicemail recording, it only states Monday - Friday. How were we to know that Saturday was a business day in that regard? At the time we only had the voicemail to go off of, since no other website listed the business hours as well. We attempted to contact you multiple times before the deadline date and we heard nothing. Why was the part of the contract we listed still crossed out? I would still like an answer to this as well. We were not given a description on how to cancel when we received the vacuum, and the section of the contract I uploaded was still crossed out. The salesperson also crossed it out after we signed it, leaving us with no choice but to take it. I am under the belief that if someone is going to edit parts of a contract to meet a sales quota, then why not revise said contract altogether? No one should be tampering in parts of a contract after the sale has been made. Sincerely,[redacted]

The Kirby product is multifaceted and comes with an extensive warranty from the manufacturer, a rebuilding plan that is in  effect for the life of the product sold to the original consumer and a fire replacement plan whereby the product is replaced free of charge in the event the product is...

destroyed as a result of a house fire.Additionally, a consumer that is aged 67 or older can cancel the sale within one year from the date of purchase and recover all monies paid and if the sale is financed and to have the finance company likewise cancel the contract with monies having been paid refunded to the consumer. Upon any cancellation, the distributor must return any trade-in of a vacuum by the consumer with the same trade-in or one equal to or of better value.All prospective dealers with a distributor are background checked to be certain that they do not pose a danger to the consumer and are to wear identifying badges as to their names and contact information as to the distributor.During orientation and thereafter, dealers are told about consumer protection laws, what constitutes deceptive trade practices and as to the Fair Debt Collection Act and The Consumer Practices Act - both as to Federal and State Laws.I also travel to meet with distributors to proactively advise as to compliance issues as to consumerism. Any resulting compliant involving a sale is promptly addresses or the distributor is subjected to disciplinary action by the manufacturer. Once a sale is made a dealer is not paid his/her commission until the buyer's remorse period has expired since otherwise a cancellation will result in the distributor having paid the dealer commission and suffering a loss. 
As to the complaint of Mr. [redacted], he states that the home had a no soliciting sign and nevertheless three dealers attempted to make a sale which would contrary to the law and what dealers are educated as not to do.
If you have a copy of the police complaint, I would appreciate you providing me with a copy.
[redacted]Please See Attached[redacted]