Watson Productions Inc

Complaint: ***I am rejecting this response because:
The Watson ads appear on job sites on regular basis The advertising does not tell you about the quota system It does not tell you about the "suggested" hours Or how you are an independent contractor It does not tell you that you have to have a "dirt off" in the customers home Does not say door to door to sell a multi thousand dollar vacuum and then try to sell financing Sincerely,*** ***

Ms*** *** has received her refund and her trade in merchandise

Complaint: ***I am rejecting this response because:
I did NOT agree to buy or purchase and used vacuum for 1, dollars.The male who came to my home and did a demonstration told me the vacuum was newWhy would I purchase a used vacuum for that amount of moneySecondly I have a warrenty and you have failed to provide my with my paperwork for my warrenty as asked many timesYou fail to even call me when I have left voice mail after voice mail after voice mailThe next step will be a lawsuit and a police reportI've tried working with your company many, many timesMy account is under *** LeeIf you are about your customer at all and answered the phone you would have gotten the name change decades agoEither replace my used vacuum that I was told was new or I will file a lawsuit for failing to provide proper documentation and ignoring the problem

We will be sending a cashiers check for the full amount by Monday October 10th at the latestThe vacuum, however, we are allowed to give something comparableIf she would like a different comparable vacuum she may contact our office

Complaint: ***I am rejecting this response because: This complaint is only addressing a very minuscule part of the issueThere are still questions about the legality the team took when selling us the vacuum and how they gave us the portion of the contract that was crossed out (file provided in .JPEG)The team exaggerated information about our income and length of residence to sell us the vacuum (which is illegal)If you speak with our apartment manager and employers, we have not been living in our residence for the length of time our seller provided to the financial company, nor have we been employed for as long as statedBy all means we should not have been eligible to purchase the vacuumBy word of Watson Productions, the secretary is not allowed to answer phone calls they receive, leaving our complaints prior to the cancellation deadline unheardThrough another reliable source, we heard Watson Productions was told to not solicit apartment residences (which is where I was located when this transaction took place)We still have a recording of the Watson Productions voicemail that speaks of your business hours and how it contradicts with the signs you display in your offices, and we can provide the voicemail recording as a counterargument for our "late cancellation"Though we cannot validate the statement regarding solicitation, though given the business practices shown to us so far, we can assume that it is true due to the practices and the suspicion displayedAll we are asking for is the vacuum to be gone--please, just take it back from usSincerely,*** ***

Complaint: ***I am rejecting this response because: Your message contradicts the words you just saidYour business hours very clearly include Saturday, yet in the voicemail recording, it only states Monday - FridayHow were we to know that Saturday was a business day in that regard? At the time we only had the voicemail to go off of, since no other website listed the business hours as wellWe attempted to contact you multiple times before the deadline date and we heard nothingWhy was the part of the contract we listed still crossed out? I would still like an answer to this as wellWe were not given a description on how to cancel when we received the vacuum, and the section of the contract I uploaded was still crossed outThe salesperson also crossed it out after we signed it, leaving us with no choice but to take itI am under the belief that if someone is going to edit parts of a contract to meet a sales quota, then why not revise said contract altogether? No one should be tampering in parts of a contract after the sale has been madeSincerely,*** ***

Ms*** *** has had her Oreck Vacuum returned and the merchandise picked upWe will be sending her a reimbursement check for the $in the next 3-business days

Revdex.com:I was called again on Friday the 8th of AprilThey asked yet again what my vacuum looked likeThat was (including these messages) at least the fifth time I have given them that informationIt had been over a month since the cancellation of my contract and they still hadn't even attempted to locate my vacuum cleanerIt has long since been replaced with a new vacuum cleaner and I will not need my old one backThey cannot expect me to hang around foreverSad that it comes to this in order to finally get something accomplishedBecause of this I am out hours of time spent on the phone, writing messages along with having to beg people to spend hours of their time at my home and wait for someone to not show upI have also had to borrow vacuum cleaners from other people and finally had to buy my own because I got tired of waiting for someone to finally do something about my situationThank you for finally doing what you should have done over three weeksIt is too late now thoughThanks for you time.Sincerely, *** ***

The Kirby product is multifaceted and comes with an extensive warranty from the manufacturer, a rebuilding plan that is in effect for the life of the product sold to the original consumer and a fire replacement plan whereby the product is replaced free of charge in the event the product is destroyed as a result of a house fire.Additionally, a consumer that is aged or older can cancel the sale within one year from the date of purchase and recover all monies paid and if the sale is financed and to have the finance company likewise cancel the contract with monies having been paid refunded to the consumer. Upon any cancellation, the distributor must return any traof a vacuum by the consumer with the same traor one equal to or of better value.All prospective dealers with a distributor are background checked to be certain that they do not pose a danger to the consumer and are to wear identifying badges as to their names and contact information as to the distributor.During orientation and thereafter, dealers are told about consumer protection laws, what constitutes deceptive trade practices and as to the Fair Debt Collection Act and The Consumer Practices Act - both as to Federal and State Laws.I also travel to meet with distributors to proactively advise as to compliance issues as to consumerismAny resulting compliant involving a sale is promptly addresses or the distributor is subjected to disciplinary action by the manufacturer. Once a sale is made a dealer is not paid his/her commission until the buyer's remorse period has expired since otherwise a cancellation will result in the distributor having paid the dealer commission and suffering a loss. It is my understanding that Watson Production is "picking up" the product sold to Ms*** and attached is a copy of my letter to her which I believe is self-explanatory.***Please See Attached***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Mr*** called yesterday morning about some product he hadn't yet receivedI inquired as to what he was missing and informed him I would place him on hold while I looked up his fileWhen I came back, he had hung up the phoneI have pulled his file and will send any promised product we have to
the address we have on file

It appears that the owners brother, that owns a different franchise, had used a contract that had our information preprinted on itI have clarified with the customer and given her the correct information

Ms*** purchased her machine for $as isThere will be no new machine given unless it is stated on her contractThe retail price of a new machine is $3,598.98. I am currently unable to find a contract under this customer name, however I will have our administrator contact Ms***
to find her file if she is one of our customers, and correct any issues she might have with her warrantyAlso, per the contract, there is a three day cancellation policy, and if there is documentation that this was sent in, postmarked within the cancellation, I will be happy to cancel the contractIf you trade in merchandise for a discount, you are entitled per the contract to receive the same, or comparable merchandise, if the cancellation is done within the three business daysOtherwise, the merchandise traded in will be donated, or disposed of

Complaint: ***I am
rejecting this response because:
I don't want a replacement of your choiceAs with any other homeowner I am picky about my vacuumHence I bought the kirby in the first placeI don't want this to take another two weeks for me to receive it eitherI'm in another stateI know it is an inconvenienceAnd I work during your business hours so I have to have someone else to sit at my home for hours on end and wait for your drivers to show up or notI'm done playing that gameJust send me a check and you'll be done with me
I never got any namesI might have the first few calls when I cancelled my contractThe first gentleman that answered the phone was wonderful and did give me his name but that was almost a month ago and I don't rememberPast that I got two or three drivers that I corresponded with that never gave me a name, including the driver that picked up the kirbysThe rest of my calls I had to leave messages and was called back while I was busy and not focusedI believe the rest of the calls to the office were with the main office ladyI had to make all of these calls while at work with my boss breathing down my neck to get off the phone
Sincerely,*** ***

Complaint: ***I am rejecting this response because: The certified letter I rec'd from Diane T*** on 6/20/stated I could call and schedule a non-sales rep to come clean my carpetI sent MsT***r an email on 6/21/thanking her for the letter and provided her the names she requestedI told her I would call during business hours and schedule the apptI left her voice messages this week on 6/and 6/and have not received any response. Sincerely,*** ***

Hello! This is not our customerI am not sure why you have us as a contactI will be happy to help you get in touch with the distributor who sold your machinePlease call me at 360-489-

We have sent this consumer a check on 8/

The contract does not state thatI do not know what was said at the time of saleI also do not show that that machine was previously sold to anyoneYou were the first to purchase that machineYou purchased it three days after we purchased it from the factory.? Again, without documentation, we will not be providing a new machine

These products are and always have been sold to consumer end-users by in-home demonstrations done by an independent contractors associated with the distributors of same (e.g., Watson Productions) known as "dealer".?
Distributors seek to associate with persons for those purposes and often advertise for that position in the news media, Craigslist, etc.?
I have reviewed the ads for his position placed by my client and and can find nothing deceptive or misleading with themTherefore, I am at a loss to offer any type of resolution to this amorphous complaint.?
***Please See Attached***

Hello! This is not our customerI am not sure why you have us as a contactI will be happy to help you get in touch with the distributor who sold your machinePlease call me at 360-489-