Watson Productions Inc

Revdex.com:My spouse spoke to a *** from the officeshe now denies this statement about the mailI have since then filed a police report in regards to the companies missing mail, as I saw the mail man take away my mail on 11/I have also sent this police report along with another copy of my cancellation notice certified mail todayI do not want this Kirby vacuum what so everI felt very pressured in the sale and the sales guy would not take no as an answerThey also PROMISED me a no hassle returnThis is by far the worst experience with any company I have EVER had.? Sincerely,*** ***

We have Ms*** original trade inWe will withhold from donating it for business daysIf she would like to schedule the return of the merchandise, she may do so by contacting the office at 360-489-before May 2,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:
While it is true that I had possession of A machine, I did not have possession of MY machine.?
Additionally, 7-business days is a far cy from -days, which is what the sales person told meHe did not use the word "business." Moreover, Watson Productions, Incdidn't contact me or even attempt to deliver the machine they were selling me until AFTER I advised the finance company that I was canceling the order.?
As for the 3-day cancellation period, how am I supposed to cancel an order within days if I have not received my machine??
Finally, it was a representative of Watson Productions, Incthat told me that they (Watson Productions, Inc) would be sending me to collectionsShe did not say that the finance company wouldI took this as an intimidation tactic and refused to engage in the conversation further.?
Sincerely,*** ***

Unfortunately, you are outside of your three day cancellation period that ended on 11/26/The cancellation policy on your contract states that, “To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, or send a telegram to…”
If you did send in your cancellation notice and have a receipt or proof that you sent it in, postmarked on, or before the third business day, I will be happy to cancel out your purchaseHowever, without this, we will not be honoring a cancel out of the three day cancellation period.? There are three separate warranties that come with your machineThey are detailed in your “owner care program.” I can provide you with a replacement of this document if you have misplaced itThey are also available on Kirby.com.The purchase price of the Avalir system you purchased is $There are additional finance charges imposed by the lender, United Consumer Financial Services, for your financingThese terms and charges are verified with you before the contract is accepted on a recorded lineYou may contact them at 1-888-468-3265.The woman who came to your door, Faith, is most certainly a legal adultAll independent contractors that vend from us must be years of age and have a Washington state business license.? In regards to your machines performance, I would happily send out our service manager to ensure that everything is in working order and assist you in the use and settings of the product so that you are getting the desired performanceIf you have any more questions, or would like so schedule a service call, feel free to call our office at the above number.? Diane T***Business Administrator

After reviewing Mr*** contractIt does not appear that any other promises were madeI can ship some bags, but unless documentation that another machine was to be delivered, we will not be exchanging the merchandise that is on the contract

The Kirby product is? multifaceted? and comes with an extensive warranty from the? manufacturer, a rebuilding plan that is in ? effect for the life? of? the product sold to the original consumer and a fire replacement plan whereby the product is replaced
free? of? charge in the event the product is? destroyed? as a result of a house fire
Additionally, a consumer that is aged or older can cancel the sale within one year from the date of purchase and recover all monies paid and if the sale is financed and to have the finance company likewise cancel the contract with? monies? having been paid refunded to the consumer.?
Upon any cancellation, the distributor must return any traof a vacuum by the consumer with the same traor one equal to or of better value
All prospective dealers with a distributor are background checked to be certain that they do not pose a danger to the consumer and are to wear identifying badges as to their names and contact information as to the distributor
During? orientation? and thereafter, dealers are told about consumer protection laws, what? constitutes? deceptive trade practices and as to the Fair Debt Collection Act and The Consumer Practices Act - both as to Federal and State Laws
I also travel to meet with distributors to proactively advise as to compliance issues as to consumerismAny? resulting? compliant? involving a sale is promptly addresses or the distributor is subjected to disciplinary action by the? manufacturer.?
Once a sale is made a dealer is not? paid? his/her commission until the buyer's remorse period has expired since otherwise a cancellation will result in the? distributor? having paid the dealer commission and suffering a loss.?
Ms*** claims that she? canceled? the sale and sent in the signed cancellation noticeIt would b helpful if you could provide me with an additional details as to who she spoke with at Watson Productions as to claims that someone at Watson Production was having problems with their mailI am looking into that and will respond to you in the immediate future.?
***Please See Attached***

Ms*** sent in her cancellation and it was received on 10/18/She was sent conformation via email this morning, 10/19/at 9:am confirming her cancellation and advising her that someone will contact her to schedule a pick up of the merchandise within days per her contract
?
? ? ?

Ms*** *** has had her Oreck Vacuum returned and the merchandise picked upWe will be sending her a reimbursement check for the $in the next 3-business days

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Ms*** vacuum or something comparable will be delivered this week

The Kirby product is multifaceted and comes with an extensive warranty from the manufacturer, a rebuilding plan that is in ? effect for the life of the product sold to the original consumer and a fire replacement plan whereby the product is replaced free of charge in the event the product is destroyed as a result of a house fire.Additionally, a consumer that is aged or older can cancel the sale within one year from the date of purchase and recover all monies paid and if the sale is financed and to have the finance company likewise cancel the contract with monies having been paid refunded to the consumer.? Upon any cancellation, the distributor must return any traof a vacuum by the consumer with the same traor one equal to or of better value.All prospective dealers with a distributor are background checked to be certain that they do not pose a danger to the consumer and are to wear identifying badges as to their names and contact information as to the distributor.During orientation and thereafter, dealers are told about consumer protection laws, what constitutes deceptive trade practices and as to the Fair Debt Collection Act and The Consumer Practices Act - both as to Federal and State Laws.I also travel to meet with distributors to proactively advise as to compliance issues as to consumerismAny resulting compliant involving a sale is promptly addresses or the distributor is subjected to disciplinary action by the manufacturer.? Once a sale is made a dealer is not paid his/her commission until the buyer's remorse period has expired since otherwise a cancellation will result in the distributor having paid the dealer commission and suffering a loss.? It is my understanding that Watson Production is "picking up" the product sold to Ms*** and attached is a copy of my letter to her which I believe is self-explanatory.***Please See Attached***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have sent this consumer a check on 8/

I apologize for the inconvenience we may have caused, and would like the names of anyone Ms*** has been corresponding with in regards to her trade-inAlso, if I could get a description of the merchandise traded in, I would be happy to find a comparable replacement

Complaint: ***I am rejecting this response because:?
Upon initially responding to my complaint on January 22nd, Watson Productions, Incstated that it was their intent to return the funds exchanged as part of our contract within 3-days.? Regardless of the fact that this exceeds state mandated days (which had already expired), and I did not agree to this, I have patiently waited to verify whether or not they would keep their word.? It has now been more than 3-BUSINESS days and I have still not received our cancelled check, a refund check, nor proof that either have even been sent.? Again, Monday the 8th will mark a month since the receipt of our Right of Rescission letter was received at the Watson Productions, Incoffices and the refund should have been sent out days after receipt.? With regard to their representative’s statement that our merchandise (vacuum) was the exact unit tendered, that is correct, but it was not returned in the same condition in which it was given to Watson Productions, Inc.? The fact that Watson Productions continues to withhold repayment while attempting to refuse to remedy the condition in which they returned our property can only lead me to the conclusion that Watson Productions, Incis attempting to withhold our funds in an effort to either commit theft or extort an acceptable response on this website.? I will not be bullied or robbed.? If I do not receive both an accommodation to remedy the issues that Watson Productions, Inccaused with my vacuum as well as a refund, I will continue to reject these responses as disingenuous and I will seek alternate methods to retrieve the funds that they have been otherwise unwilling to return.Sincerely, *** *** ***

Our apologiesIt appears we sent a check out of the wrong accountWe will have someone deliver a cashiers check for the full amount owed via cashiers checkThey will be calling you to schedule a timeI will also ship out some extra supplies with our sincerest apologies!

A check will be sent out today

Aside from proof of notice of cancellation within the three day period, proof of physical? disability that impedes on the customers ability to use the machine, or proof that? the customer(s) were over the age of at the time of same, we will not be cancelling the order under any circumstancesThe contract will remain in effect and we will have an order waiting for the customer to contact us for delivery or pick up

Mr*** purchased a Kirby Avalir on 3/19/We agreed to replace the machine that he took possession of within 7-business daysHe also verified at the time of the sale that he had possession of a machineHis contract was processed on March 21, We attempted the return of the loaner
model and delivery of the new model on 4/2/Mr*** informed our service manager that he was not accepting the new machine and wanted to cancel the orderThe 12th business day would have been 4/4/We have a day cancellation period and Mr*** had until midnight of 3/23/to cancel his contractI advised him in a certified letter that he was not within his cancellation period, and with our duties concerning the contract being fulfilled, we will not honor a late cancellation and that we will deliver his product when he choosesHis contract will not be cancelledKirbys are sold through authorized independent contractors that have consigned the merchandise through usWe do not send anything to collectionsAll contracts are sold to United Consumer Financial Services (UCFS)If an account through UCFS goes unpaid, they will send it to collectionsMr*** is out of his cancellation period as has no contractual? grounds to cancel his contract