Way Auto Body

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Unless I receive a full refund, I will see you in court.
Regards,
[redacted]

Thank you for your inquiry.  We are sorry that your daughter will not be traveling with us.  The $95  is a non-refundable enrollment fee.  Normally, there also a $300 cancellation fee in place for anyone that cancels but that was waived in full because of the Anytime Protection...

Plan that is on your account.  Please feel free to reference our booking conditions which explain all of our policies at: [redacted].   Best,  EF Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
Regards,
[redacted]

Thank you for your inquiry.  After looking into your account, we do see that a check was sent overnight to your address on record and was set to arrive on 1.23.18.  We apologize for any inconvenience this may have caused.  If you have any questions please contact us at...

1-[redacted].   EF Tours

Thank you for your response.  The rooming arrangements for the Savannah Tour were discussed with your group leader when she first began booking the tour.  Girl Scout domestic trips are 4 travelers per room and all assignments are done through your group leader.  We have explained that...

if you would like to have a twin room, we can add a twin room supplement of $400 onto an account and all 4 adults can split it and pay $100 each to cover the total cost.  It looks like you have referred to our international booking conditions which this Savannah tour does not fall under.  I highly recommend speaking with your group leader or please feel free to contact us at 1-[redacted] if you have any further questions.   Best,  EF Tours

Thank you for being in contact.  Our insurance policy covers cancellation due to many reasons.  A complete list of coverage can be found at eftours.com/coverage.We have a peace of mind policy that allows groups to change their tour or date for any reason.This decision needs to be made a group level.  The tour group your daughter signed up with traveled on their tour to Paris.At this time, we cannot provide a refund or credit for future travel to your daughter.Please feel free to contact EF with any questions or concerns.Thank you.

Hello,
Our top priority at all times is the safety and security of our travelers. When any concerns over traveling arise we always encourage our travelers to work together as a group to decide their best course of action. To help facilitate these discussions we amended our policies so that any fees...

associated with cancellation would not increase between November 13, 2015 and December 31, 2015. The goal was to allow parents more time to consider their plans without fear of losing additional money. We have also issued amended deadlines for groups making decisions under our Peace of Mind policy (www.eftours.com/bc) . The many options offered through these policies reflect our investment in providing as much flexibility as possible for our teachers and students. All of the schools that we partner with have been offered 4 options in the event that they do not want to travel on their scheduled Tour. Districts were given the option to amend the existing itinerary, change the tour destination, postpone travel to 2017 or take a fully transferable voucher that may be redeemed for travel with EF Educational Tours, EF College Study Tours, EF College Break, EF Explore America, or Go Ahead Tours.
We are sorry to hear that the district has canceled the tour but hope that this information provides more clarity around the options that are available.
Best,
[redacted]
EF Education

Thank you for your inquiry.  We are sorry to hear that your daughter is unable to travel on this trip.  After reviewing your account, it looks like you spoke with several members of the EF team to go over different options for Imani.  We offered a replacement policy for cancellation...

and also agreed to waive the $150 service fee to accommodate your daughter traveling with the group if she is living in another location.  We do also see that you electronically signed our booking conditions on 05/29/2017 which do include our cancellation fees in detail.   If you would like to revisit any of the options above, please call us at [redacted].   Best,  EF Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.A deposit of $2800 was left and we gave 89 days notice that my daughter could not make the trip.  It was confirmed at the time that arrangements had not been made or confirmed so there is no reason for the company to keep the entire deposit.  I would accept not being refunded the $95 fee and a cancellation penalty of $500; I think that is more than reasonable.  The company should refund my daughter the balance of approximately $2200.  The offer that was made was of no value since she is leaving HS, and I was under the impression from the group leader that the company would be calling me back.  Additionally, I was sold an insurance policy by this company that I never received.   This company has many Revdex.com complaints and many complaints in other places and after this experience I understand why.         
Regards,
[redacted]

Hello,All customers sign that they agree to EF's terms and conditions when they register for a tour. These terms and conditions outline our cancellation policies.http://www.eftours.com/eliterature/BookingConditions_ETUS_16.pdfthank youEF Education

Thank you for contacting us.    After reviewing your account, it looks like you had spoken to a representative on 08/08/2016 regarding the voucher option and how you could use it.  If you are no longer interested in the voucher, please contact us at 1-[redacted] to discuss...

cancelling it and we can go over how much you would be refunded.  Best, EF Tours

Thank you for your comments. We take safety and security very seriously.We amend our policies to accomodate customers and will continue to invest the option to allow our travellers to change their tour and or date.Please feel free to contact EF education with any other questions.Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I asked that the balance that was owed me be given to me in the form of a voucher if not refunded but have not received any guarantee that would happen. The company made statements regarding their policy but did not address my concerns. My daughter was terrified by the Paris attack and state dept warning and didn't want to go because she was afraid. What was the purpose of purchasing the insurance if we can't cancel in light of such an event? I am asking for a resolution. I would like the balance that was withheld to either be refunded or given to me in the form of a voucher or credit. Thank You!
Regards,
[redacted]

Thank you for your correspondence. We are very sorry to hear that [redacted] will be unable to travel with us.  It looks like when you spoke with one of our representatives on July 15th, 2016 they reviewed with you the cancellation policy that you are referring to.  You had $2,578 paid into...

the account for [redacted] and EF refunded back $2,028 electronically on 07/18/2016 in accordance with the cancellation policy outlined in our booking conditions.  If you need further clarification on this please contact us EF Tours at [redacted]    Best, EF Tours

Thank you for reaching out and expressing your concerns.   We apologize if you are unsatisfied with our cancellation policy.
Upon enrollment online on September 30th, 2015, you agreed to our booking conditions which clearly outline our cancellation policy as follows.
EF' Standard...

cancellation states that 150 days or more prior to departure you will receive a full refund, less the $95 non-refudnable deposit, all non-refundable fees and a $300 cancellation fee.
Another option is EF's cancellation with replacement option that if another individual replaces you on tour, at 150 days or more prior to departure, you receive a full refund, less the $95 deposit and all other non-refundable fees.
EF's Booking conditions are also available for your reference on your online account found under "forms and resources."  It states next to the booking conditions link " These terms and conditions must be read by every traveler on an EF College Study Tour."  We do not allow individuals to travel unless they have signed our booking conditions.
The Traveler Support Team spoke with you on November 16th, 2015 and reviewed our standard cancellation and cancellation with replacement options and sent you a follow up email including our booking conditions.
The cancellation fee should have been $550 ( $95 non-refundable deposit, $155 for our Global Travel Protection and $300 cancellation fee.)  Since you have paid $496 towards the program, we have made the exception to waive the additional $54 and offered you the opportunity to find someone to take your spot.  This option would reduce your cancellation fee to $250.
If you have further concerns, please contact EF College Study.
Best,
EF College Study Tours

Thanks for being in contact.  The Traveler Support Manager has been in touch with you today to give a complete record of the payments you have made to EF.
Please contact EF Traveler Support with any further questions or concerns.
thank you
EF Education

Thank you for being in contact with EF Education.
Here is a copy of our cancellation policy.  This policy must be agreed to before a traveler can register for a tour.
eftours.com/bc
Please feel free to contact our Traveler Support Team with any other questions.
Sincerely, EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This was a hidden cost I do not remember signing any agreement to pay a five hundred dollar cancellation fee five months prior to leaving.  My son has anxieties due to the attacks in France and will not travel.  This is why I cancelled and not able to go on tours.  I was told the trip would be covered if I bought insurance.  You charged me for insurance and then told me I could not use them over my sons anxieties.  Anxieties is considered a medical emergency.  My PTSD was also triggered.  This is why we cant travel.  I told the agent this on 11/19/15 and was ignored. Even after I told her my son was crying and scared.  EF only cares about profit and chooses what they will insure or not insure. I also left a message on 11/24/15 asking for a return call.  I was not called back.  EF has 1500 dollars from me an no longer needs to respond to my concerns.  Other then saying I signed a contract.  Thats fine but I still feel I have been deceived.  I bought insurance.  The attacks in France caused fear and anxiety to the point my son was crying and my ptsd was triggered.  I had to cancel due to undo distress and told I needed to stay with the group if I didn't want to loose my money.  This is cruel and continues to cause me sever anxiety and trigger my ptsd,
Regards,
[redacted]

Safety is our number one priority. As an educational tour provider, we abide by guidelines defined by the US Department of State and operate with an abundance of caution on all tour itineraries that we produce both in terms of destinations that we travel to and types of activities that we offer....

  At EF tours we have assessed the current situation in the Dominican Republic and are confident that there is no question regarding the safety of travelers on any of the several itineraries we offer in this destination. We have both full time and contract employees who work and reside in the Dominican Republic who have confirmed that there is no current concern about safety or infrastructure on the island which would negatively impact the quality of our tour itineraries or experience of our travelers. Additionally we have since had several US based staff members conduct site visits at our partner organizations on the island and we have confirmed that all areas that our tours travel to are fully operational and functioning as usual.   Given the fact that we are several months in advance of the trip dates, we will certainly continue to monitor the situation, however, we expect no real lasting impact on any of our travelers headed to the island and as such have made the decision not to amend or cancel any trips to the island at this time.   Since EF tours has not made the decision to proactively cancel this tour and the group leader at your sons schools has not requested to activate our Peace of Mind policy (to amend the itinerary or select an entirely new tour destination all together) any decision to cancel off the tour at the individual level is be subject to our standard cancellation fees. If you have any questions regarding our cancellation policy, you can find full details at the link below: [redacted]   In the event that you would like to re-enroll your son on this trip we would honor 100% of the previous cancellation fees and reinstate these funds as a credit towards the tour balance.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]