Way Auto Body

Hi There,We apologize for your frustrationsPlease feel free to call *** if you would like to review these options againWe will review this with our customer service rep to ensure that all options are communicated.Best,EF Education

Thank you for being in contact with EFGroup Leaders who travel with EF are expected to chaperone and supervise their studentsFree time may be available on certain tour itinerariesIt is up to the Group Leader to decide how they would like to handle free time with their particular groupEF
offers a 6:chaperone student ratio to help facilitate a safe, enjoyable tour.Please feel free to contact EF Traveler Support with any other questions

Revdex.com:
I have reviewed the response submitted
by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. The school has cancelled the trip and have made it clear they will NEVER do business with EF tours again due to their unethical and unreasonable response to the situationThese options provided by EF tours are NOT acceptableI clearly want a waiver of cancellation fee of $per student
Regards,
*** ***

Hello,Thank you for reaching outWe are saddened by the tragic events in Paris and understand your concerns A traveler support specialist will be in touch today to review your optionsThe consultant that works with *** *** Middle school will be speaking with Ms*** this afternoon
to review the options that will be offered to your group which include changing the departure date, destination or receiving a voucher for future travel if the group is not comfortable moving forward.Thank you for reaching out.Best,EF Education

Hello,Thank for your messageEF has been working closely with *** *** *** ** High School regarding their tour to ParisWe are deeply saddened by the events in Paris and have been working through options with Ms***.All of our groups have been given the following
options - Amend existing itinerary: Travel on the same tour and date as scheduled, with the opportunity to revise specific cities visitedSubject to availability.-Postpone travel: Travel on the same tour later in Travelers are responsible for additional costs based on the new departure dateSubject to availability.-Change destination: Travel to a different destination in 2016.-Future Travel Voucher: Receive a future travel voucher for all monies paid, less the $nonrefundabledeposit and any non-refundable fees (such as insurance, late fees, etc)Travel vouchers are valid for the current and following travel year and are transferable at face value to members of the traveler’s immediate family or to students and faculty of the traveler’s school.Vouchers may be redeemed for travel with EF EducationWe provide groups with a variety of choices when it comes to their travel plans- even if that means we have to move destinations or departure dates at the last minuteOur Peace of Mind policy allows us to provide groups the option to change their tour, change their date or receive a future travel voucherIf an individual traveler does not wish to follow the group’s decision they may choose to receive a standard refund as outlined in our cancellation policy (www.eftours.com/bc)In an effort to give families more time to make the decision without worrying about cancellation fee timeline brackets- we froze the cancellation period from November to December so families would not be penalized if they chose to take the time to think about the decisionThese options have been provided to all groups. Best,*** EF Education

Thank you for reaching out againTo clarify our prior response, the option to reinstate on the program refers to traveling on the same program, not any other programWe apologize if this option was unclear in our first response.We feel we have offered flexible options to help resolve this situation and we will still honor any of the below choices until March 29th, 2017.1. We have an option called ‘cancellation with replacement’ that we are still willing to honor until March 29th, if you find someone to take your spot on the program (you can view this option on page of our attached cancelation policy)This choice would save you $in cancellation fees.2. If you change your mind and would still like to travel, we can reapply your cancellation fees towards the same program if you reinstate before March 29th, 2017.3. The last option you have is to contact the Travel Protection company (the phone number is on page of the attached Global Travel Protection Benefits Guide) and inquire about whether or not your cancellation reason could be coveredIf it could be covered, you can file a claim to get reimbursed for the $cancellation fee.Attached are our Global Travel Protection Policy and our Booking Conditions which outline our cancellation policy for you to review on page 6.We would be more than happy to speak with you directly about any of the above optionsWe can be reached Monday- Friday, 9:00am- 5:30pm EST at ***Best,EF College Study Tours *** ***Traveler Support and Experience Manager,EF College Study Tours /

Hello, Thank you for reaching out to usI apologize for your frustrationsWe are deeply saddened by the events in ParisWe have offered all of groups options if they are not feeling comfortable with their existing travel plansIf groups were not comfortable traveling on their itinerary the
group leader was offered the option to amend existing itinerary and travel on the same tour and date as scheduled, with the opportunity to revise specific cities visited or postpone the existing itinerary and travel later in In addition, we also offered to switch the group to a new itinerary that they were more comfortable with if that worked better for the groupIf the group preferred to cancel the tour, all travelers were offered a full refund ( minus a $nonrefundable deposit and any insurance that they pay have purchased) in the form of a transferable travel voucherThis voucher can be used by the traveler, a member of their family or school community and can be used on an Educational Tour, College Break Tour, Go Ahead Vacation, Explore America US tour or College Study tourWe are confident in the options that we have provided our groups and hope that you are able to take advantage of the voucherBest, EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I was just on the phone with the insurance company when I received this emailThe rep with *** *** stated that they have in the past refunded tours due to Terrorist attacksI will allow the claims processI have been told I have until May 3rd to cancel and receive a fraction of my payment backThe rep with the insurance company stated that even after the refund, that if the insurance company opts to pay I will then receive the remainder of my moneyI have involved the state attorney general insurance fraud department, and also my attorney will be in touch with both the Ef tours and the insurance company if we can't come to a reasonable agreementWe aren't just talking about airline tickets hereWe are talking about my child's lifeThe representatives with your company have told me several different options, none of them have been upheldI am very disappointed and will not rest until I make sure this doesn't happen to other families
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I understand it is your standing that the tour leader can make changes to the dates but our contract is not with the tour leader but with EF Tours Furthermore the tour leader is not an employee of EF Tours and therefore was not hired or contracted with us either We have communications between the tour leader and our daughter clearly stating she would not be able to travel on those dates Given the amount of issues we have had with this particular tour, it should be understood our reluctance to plan a different tour through this company We have also done further research about EF Tours and have found a history of fraud against other participants in your "so-called" tours The cancellation of our part was because the original tour we had contracted for was no longer available and our daughter was unable to travel on the new dates How is any of that our fault? Why should we be held responsible for the incompetence or poor communication of the tour leader of which you blame for this mistake? Where is the consumer being protected in this situation? Since the tour leader is supposed to be our contact and liason with EF Tours, but this liason failed to communicate our daughter's inability to travel on the new dates and his interests were better served to change the dates and reap the benefits provided by EF Tours for his own gain This is fraud We did not get what we contracted for and I was trying to be reasonable in not asking for the deposit or insurance fees back as well
Regards,
*** ***

Thank you for your messageThe student price at EF is based on student's rooming or to a roomThe adult price is based on adults rooming in twin or double rooms ( per room.) If a student traveler wants to room with a parent there is an increased costI am sorry this was not communicated to
you by our Traveler Support Specialist.Unfortunately, we are not able to reimburse you for this extra cost.Please feel free to contact our Traveler Support Team with any further questions

Thank you for contacting usYour daughters account has been cancelled with EF All standard cancellation fees apply.Please see a detailed list of our policies and cancellation fees at eftours.com/bcSincerely,EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I also advised on the call on 4/4/that your decision was unsatisfactory. Regards,
*** ***

Our Customer Service Manager spoke with this mom originally on 12/06, then followed up on 12/ and then called again on 12/to give her the tour options and she has not called back.She has the managers direct line and we have been in communicationIn the last voicemail she left said she has tour options so please call me and she has not heard back

Thank you for your response and we are sorry you didn’t receive a phone call We would be happy to have someone else contact you by the end of the week to discuss this further or to try and work with you to have *** travel. When an individual signs up for a tour on our website, we trust that they understand the information in front of them. Our customer service department is available to answer any questions that people may have before enrolling on a tour. The information within our booking conditions states that all non-refundable fees will be withheld from a refund. This includes late fees, stopped check fees, and the global travel protection plan as outlined within our booking conditions. The plan is purchased through an outside insurance provider and is a non-refundable premium. Feel free to follow up without customer service department at ###-###-#### with any additional questions. EF Tours

Thank you for reaching out and expressing your concernsWe apologize you are unsatisfied with our Cancellation Policy and Future Travel Voucher.Upon enrollment online on October 3rd, 2013, you agreed to our booking conditions which outline Group Leader (the professor leading the program)
cancellation and our cancellation policy as follows:Group Leader Cancellation“A Group Leader must accompany travelers on every tourIf a Group Leader cancels for any reason, EF will ask him or her to assign a new Group LeaderThe new Group Leader is responsible for any increases in his or her own airline costsAny travelers who cancel at this point and choose not to travel with their replacement Group Leader will be treated as standard cancellationsIf no replacement Group Leader is found, the affected travelers will need to cancel to be eligible for EF’s standard cancellation policyThose travelers interested in being placed with a new tour group should contact EF at ***If we cannot find a new tour for these travelers, EF’s standard cancellation policy will apply.” (See below)EF’S STAATION POLICYEF’s Standard Cancellation Policy“days or more prior to departureFull refund less the $non-refundable deposit and a $cancellation fee.*to days prior to departureFull refund less the $non-refundable deposit and a $cancellation fee.*to days prior to departureFull refund less the $non-refundable deposit and 50% of the program price.*days or less prior to departureNo refund will be issued”When your Group Leader cancelled, we abided by our policy and worked with you to find another program to joinOn October 28th, we set you up on another program as per your request to Rome and Florence departing on May 25th, 2015.We understand the dates for your new program shifted by a few days, which conflicted with your work schedule, causing you to have to cancelBased on our group travel model outlined below, we can shift program dates when necessary.Group Travel:“Therefore, in order for everyone to travel for the lowest price possible, group travel requires some flexibilityEach group submits its preferred tour choices and travel dates, and then we book all of the groups with the same requested tours on one specific departure date.” Since you had to cancel due to a date conflict, we cancelled your program on March 6th, and made an exception to offer you a Future Travel Voucher to once again, try and accommodate your schedule, which is outside of our booking conditionsFuture Travel Voucher’s typically do expire in a year, however, we made another exception on May 12th, to allow you to travel whenever your schedule allows with any division within EF, as long as it is booked before May 31, 2016thAgain, this is an exceptionThe only instance you will be charged more than what you have already paid EF is if you choose a program that is more expensive than the $2,Future Travel Voucher.If you have further concerns, please contact EF College Study.Best,EF College Study Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I do not find that selling a group plan like this would require a cancellation penalty of $when we have provided days notice and the confirmations have not been made yet I understand there is some work, and as I have said before, we are open to the $fee, plus a cancellation penalty of $500, I think that is reasonable There is no justification to keep the remaining $of my daughters money As I have stated here, in emails, and in phone calls, my daughter cannot attend this trip due to summer school requirements, so she will not be on this trip, yet EF continues to contact me about more payments I have been calling and leaving messages for a supervisor but have not not talked to one yet Lastly, I was sold an insurance policy but never got any policy deck page or confirmation on this Based on what I read when we signed up and what the customer service agent told me when we originally cancelled, this would not cover it anyway Again, I know that there are rules in providing documentation on insurance policies, but this was never provided Regards,
*** ***

Thank you for contacting us It looks like a manager in the department reached out to you on 10/14/at the phone number ending in *** We are very sorry to hear that *** is no longer able to travel with us Cancellation fees take into account the amount of planning and
financial commitments that exist well before the tour departs The cancellation fees that you referenced include the $enrollment fee, $global travel protection plan, along with the $cancellation fee You had paid in $which would leave you with a $refund The representative that you spoke with seems to have made an exception to refund you back your very recent payment from 10/14/2016, which is $more than your standard refund amount If you have any further questions please feel free to contact us at ###-###-####. Best, EF Tours

Thank you for being in contact I am disapointed to hear that you have not been happy with the service you have received from EF.We would like to work with you to find a suitable tour for your schedule A Customer Service Manager will be in contact with you to discuss what options
exist.Please feel free to contact us with any other questions.Thank youEF Education