Way Auto Body

Dear Mr***,All participants and Group Leaders sign a contract between themselves and EF A copy of this can be found at [redacted] EF offers a day in depth training program for all first time Group LeadersThis is designed to help our Group Leaders prepare for taking students abroad and to make the most of their EF tour This helps them set expectations on hotels and meals, how a tour works, the role of the Tour Director and how to lead a safe, group tour.We have followed up directly with your daughters Group Leader to make sure he is aware of all our policies.Please feel free to contact EF directly with questions or concerns

Hi There,We apologize for your frustrationsPlease feel free to call [redacted] if you would like to review these options againWe will review this with our customer service rep to ensure that all options are communicated.Best,EF Education

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] If they can put my money towards another trip, there is no reason they cannot refund my moneyCancellation fees were never talked about when I signed upI was under the impression that if I signed up for their insurance plan, I would be able to get some or most of my money back if I had to cancelThey told me they couldn't refund my money because they already started to book for hotels, etcbut if I sign up for another tour they can put that money towards that tripSo if they really did start booking and can't refund the money because of that then why are they able to put that money towards another trip? There is no reason I can't get even part of my money back Regards, [redacted] ***

Thank you for contacting EF about your account The account was created online on 05/31/5:29:PM time stampThe person who created the account agreed electronically to EF's Terms and Conditions which outline our payment plan and late feesThe person who agreed to the Terms and Conditions indicated electronically they were years or olderEF Customer Service has agreed to remove some of the late and declined fees on the account, but we cannot remove all of themPlease feel free to contact our Traveler Support Department with any other questions or concerns

Hello, We placed a stop payment on the check because a dispute was placed on the credit card charge We are not able to issue another check until this dispute is removed as it would result in a larger refund than the amount of the monies paidPlease contact EF Education with any further questions.Thank you

Thank you for your response We are sorry to hear about the cancellation When we spoke with [redacted] , we explained that the reason for cancellation may be covered under the insurance that is provided on both of the accounts We have started the claims process for you and paperwork will be sent Please visit www.eftours.com/coverage or call us at [redacted] for any additional questions EF Tours

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is a "form letter" response It does not address our issues I went to the presentation at my son's school I was hesitant to allow him to go on this trip because of safety issues abroad I expressed my concerns to the representative who advised me that if I bought the insurance we could cancel for ANY reason I specifically asked if that included not feeling safe to travel and she assured me that it did Based on her assurances, I enrolled both my son son and myself in the program [redacted] from EF Tours told us that she could refund all of our money at her discretion EF Tours did not honor the verbal commitment made by their agent The only way to resolve this issue is a refund as promised by their agent Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] Hello, I called the number above on 1/at 2:they gave me the option for a call back because the lines were busy [redacted] called me at 2:and told me the message was an automated response to Revdex.com and there was nothing else to discuss because it had already been discussedTherefore, I am not sure why this message was sent to call them Thanks, [redacted]

Thank you for being in contact The Group Leader did change the tour to Costa Rica due to the Zika virus to a European tour All parents and students must agree when a tour changes for this reason If a traveler does not want to go on the new tour, they have the opportunity to cancel at that timeWe are willing to be flexible with our fees if your daughter would not like to travel to Europe We can reduce the cancellation fee to $500, plus the non-refundable fees instead of 50% of the program cost.Please let us know if you would like to move forward with this cancellation.Sincerely.EF Education

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [That response could have been summed up as a "sorry for your luck"I would never accept to automatically deduct payments from my account, specially and specifically on the first of a month because I get paid monthly on the 1st and have to go make the deposit to my bank myself, so in other words there would be no money in my account to deductI actually have an email stating my payment is on the 3rdI emailed September 1st in concern to my first payment because when I checked online it said my next payment was due October 3rd and I was confused why I wasn't suppose to make a payment for SeptemberA couple days after that when I looked at my bank account is when I found out September was automatically deducted, so which day was it due again? I only kept it on automatic because I figured days was enough time for me to make my depositThere is no way that that has been the cancellation policy this whole time or maybe my eyes and your representative are lyingThere was nothing more your company could accommodate me for when I called to cancel as far as options for a later date besides September and I still couldn't go at that time, but the company website advertises I can reschedule a later date before daysThere is nothing saying how much later it can or can not be, but it does say how flexible you are$(that I would never and did not agree to) is absurd particularly for seven months out, no accommodations that could help me, and clearly getting charged on, wait, which day was it again???....] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Hello The reason I did not respond was because EF Tours said they would refund my money I was waiting for them in good faith They have not refunded my money Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] My family paid over $13,on a tour based on their company’s website that promised EXPERT tour guidesInstead, EF Tours hired someone who was completely unqualified and inept at her job The fact that they fired her for these very reasons is an admission from EF Tours that this person was not what they promised us and not at all what we paid forI have spent an entire year trying to get a response and now, through Revdex.com, they have admitted again that they were at fault by saying they are “disapointed (spelled wrong) that the Tour Director did not meet the expectations of EF.” Therefore an offer for one free meal, instead of any monetary compensation and no apology, is insulting and completely unacceptable

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I contacted EF Tours on 01/13/in response to a message left for me on 12/29/I was informed they had found an option for me to apply my $towardsUnfortunately, due to the extreme length of time it has taken EF Tours to find any option for us whatsoever, it is not an option we are able to utilize.As a reminder, we were registered for the tour for a total of weeks, a tour that was to take place months from the date I cancelledThe cancellation fees for that amount of time totaled $I have spent over months attempting to compromise and find solutionsIt is a ridiculous amount of effort and time, and it's preposterous to think EF Tours can justify keeping that amount of money for a registration period of weeks.My husband and I have been more than patient and cooperative with EF Tours for months, with every possible solution originating from us, only to be told repeatedly that there was nothing else their company could do for usWe do not trust either this company or its representatives due to the lack of cooperation on their part, their repeated dismissal of our attempts to compromise and find solutions, and their constant and intentional attempt to draw out this processWe refuse to allow EF Tours to stall any longerWe have negotiated and cooperated long past a reasonable amount of timeThe only possible solution is a full refund Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI was told that I we would have three single beds or at least a cotThis was never suppliedYou owe me for nine nights of hotelAll travelers are told that they will have to share a room with other travelers but never a bed! And it wasn't once it was every night! I was a paid traveler, not a chaperoneThe chaperones are your group leaders that travel free to help travelers should there be a problemI missed three days of tour because you didn't/wouldn't make arrangements for injured travelers and I refused to leave them behind alone in a large forgien city to navigate the transportation aloneAnd the worst is that she fell on your tour bus on loose carpet and injured herselfYou owe all of the travelers for the night sleeper train that was supposed to be part of the experienceAnd for the time traveling during the day that was supposed to be spent in ScotlandYou owe me for six days of meals when we were served slopAnd don't say it was forgien foodWe could see edible, even enviting meals being served next to us, but you paid only for slop to be fed to usYou owe me for two to four hours a day that was wasted traveling to distant hotels hours away from anythingThat stole precious site seeing or resting time from usYou should have advised the travelers that half of the sites you promised they would see would be seen through a bus window at high speeds or during one of your mini bathroom stopsI didn't expect a direct flight but also not four connections before we left the states with over three hour layovers at two of themWe had been up traveling over twenty four hours before we landed to be bussed around and not even arrive at the hotel until ten hours later in a town that wasn't even part of our tour! That was thirty six hours without sleep before we given a room that didn't even have a bed for me! You cancelled one of our biggest excursions that we paid extra for because it didn't make! How can you give that experience back, after all the whole trip is about the experiencesThe experiences that weren't cancelled were cut short to make time for the long travels to the out of town hotelsDon't tell me again that I knew they wouldn't be city center! They were no where near the city at allThey were all secluded with near no amenities with the exception of the one that refused to serve us breakfast not even a coffeeInstead they gave us a box with a day old soggy sandwich an apple and water to goThis was supposed to be a trip of a lifetime and we saved for it for nearly two yearsI didn't ask for a full refundI asked for half of the value in travel vouchers to your sister company, go ahead toursI'm am trying hard to give you the chanse to replace the trip of a lifetime that I was promisedI am being more than reasonable by asking you to meet me half wayI paid over 8k for my grandson and myselfI want a return of 4K in voucher to cover services not recievedThank you, Cindy blem Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Still unacceptable not to offer any compensation for their continuous blundersNot very good customer service at all they could care less about your time and dissatisfactionNot a customer friendly group at all! Beware of this group!! Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have no idea what they are talking about in regards to insuranceI made payments to EF TOURS and was old that the deductions were for insurance and so forth which I found hard to believe since the tour is June of I ould really like to stop going back and forth with what seems like an automated response from EF TOURSI feel very disrespected by this companyI only want my money back Regards, [redacted] ***

Thank you for being in touch about your concerns I see from our records that you spoke with a member of our Traveler Support Team on 11/19/2015, however the reason for yoru cancellation was not indicated in our internal notes Reasons for cancellation that may be covered include the following: serious injury or illness requiring hospitalization, financial hardhsip due to unexpected job loss, jury duty, military call to active duty or severe damage to the home You would need to file a claim with the insurance company to obtain this refund, providing the requested documentation Here is a copy of the travel coverage plan www.eftours.com/coverage Please contact the Traveler Support team if you have any other questions or concerns Sincerely, EF Education

Thank you for your response A manager reached out to you on 10/20/at 4:pm to discuss this and left a message She contacted [redacted] - [redacted] which is listed on your account as the primary phone number Please feel free to contact our company at your convenience Our phone number is ###-###-#### As we have stated, the global travel protections plan is a fee that is paid out to a separate insurance company to cover pre-tour and on tour emergencies for [redacted] It is a premium that is not refundable Best, EF Tours

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I was finally sent a copy of all invoices, booking conditions and insurance information on 4/5/ I still assert that copies of these should be sent by default as part of your forced participation in electronic billing After reviewing the documents, it appears that I would fall under the "EF'S STANDARD CANCELLATION POLICY*" section of the Booking Conditions In my case, the trip is currently scheduled a year out The reason for my cancellation is because the trip is scheduled for a year out At the time the trip was postponed, I choose to remain part of the tour group The fact that the trip was not canceled at that time is demonstrated by the fact that you continued to remove funds from my account as part of the automatic payment plan.According to the Standard Cancellation Policy: days or more prior to departure Full refund less the $non-refundable deposit, all non-refundable fees, and a $cancellation fee If there is nothing else you can do for me, in the very least you can honor your own documented cancelation policy and refund an additional $per traveler.Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI am not rejecting, but wondering why I had to go tjis route to get a reasonable responseThe type response from EF, SOUNDS LIKE THEY were being reasonable, but that was not the tone of the conversationAll I wanted was a reasonable alternativeI was del with very condasendingly, and treated like a chicken for being afraid and proactive in making sure my family was safe NOW they have issued a statement suspending all travel in/thru BrusselsAs I originally requestedInstead I was to to bad so sad, not really our problem, we can't afford to lose the money, so u pay either was, in amounts listed in their response Then all travelers in our group got the update, but not meSo my issue again goes back to substandard customer service, and the way I was treatedI simply asked fir them to be reasonable in light of the dangersThe response here sounds so genuine and reasonable, but that is not how I was spoken toI expect human decencyAnd if my request was so inreasonable, why was thete a press release on removing Brussels Thank you for coming to your senses[redacted] Regards, [redacted]