Way Auto Body

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. All fees totaling $360 need to be refunded. An employee from your company set up a 16 year old minor with a payment plan over the phone without parent consent, causing late fees. Please see emails that your company send my son [redacted] for reference. 
Regards,
[redacted]

Thank you for contacting us.  We are sorry that you had to cancel your tour.  We try to make our booking conditions and cancellation fees clear on our website, in our literature, and during the online enrollment process.  It looks like you had signed our booking conditions on...

04/30/2015 when your account was opened online.  The cancellation fees take into account the planning and costs associated with arranging a 12 day European tour.  If you would like to review the booking conditions, please visit www.eftours.com/BC.  Thank you.  EF Tours.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I do not want a voucher, I want my money back. I am not traveling outside of the U.S. until this I.S.I.S thing is over. Changing the destination is not an option. I am very displeased with this company and do not trust to go anywhere with them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[We were not notified of the separate accounts up front and also we never signed a contract stating it would be 4 separate accounts. We were more than willing to pay the fees if it was one account. I talked to customer service and management explaining that. You refuse to to accept that we weren't given the proper information and unwillingness to work with us. Your only response is pay all the fees for 4 separate accounts or find someone else. Only thing acceptable is a refund of money's paid. I continuously tried to work out a solution with you guys. ]
Regards,
[redacted]

Good afternoon and thank you for your reply.  We will be contacting you directly regarding the refund questions.  We would like to review the information with you to make sure you understand the new options being presented.  Our team member [redacted] will be calling you shortly....

 you can also reach us at [redacted].  Best, EF Tours

Thank you for reaching out to us.  We will send the refund check once the credit card dispute has been removed. Unfortunately, we are not able to issue a check until that happens. Please feel free to contact our Traveler Support Team with any other questions.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
EF sent an undated letter in December (received on the 19th); offering $80 each to my son and me for the two nights in the wet, yucky room. My concerns/complaints were BEYOND the disappointing rooms. I provided three handwritten letters with a great deal of DETAIL regarding several other concerns that NEED to be addressed not IGNORED.PLEASE emphasize to EF that these things should never happen again to the students or the parents travelling with EF. My letters were VERY respectful and honest; I deserve far better a response than 2 $80 checks.
Regards,
[redacted]

We are sorry to hear that [redacted] is unable to travel.  It looks like you spoke with a manager at our company on 12/12/2016 and she had gone over with you the cancellation fees and the fact you may be eligible for a refund from the insurance company that we work with.  If you have questions...

remaining regarding the insurance coverage or how to file a claim please contact us at 1-[redacted].  It looks like we asked you to file a claim with 7 Corners and follow up with us once you received an answer from them. Thank you, EF Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Again, there words and my response to each point:
All participants and Group Leaders sign a contract between themselves and EF.  A copy of this can be found at [redacted]I went to the site and no such contract found. Further, discussing it with my group leader, and another we are friends with no contract of any kind signed by either so please produce such a signed document, from my group leader. Lastly when we asked if EF Tours knew we were assigned an untrained leader they acknowledged they were aware but still confident in her. Here is that question and response from the again attached email with your company.  As I said before, when I questioned her about leaving my child alone in Atlanta because she was afraid the rest of the group would miss their connection she described being overwhelmed and unsure what to do.Was EF Tours aware of the new group leader for the return travel and did they have any way to get in touch with her, and she you, if a problem arose? / Why was the change in group leader to one not trained by EF Tours even authorized?We were aware of this designated chaperone, [redacted], who would accompany this group.  Mrs. [redacted] has been a chaperone on a previous trip, and was knowledgeable about navigating the airport with the group, and comfortable with the responsibility. She has not been on one of our Teacher Training Tours but not all of our teachers attend these tours as they are optional and not a requirement. Adam did also call out to this chaperone to give her further instructions and ask if she had any questions or concerns. She had all of the emergency contact info on getting in touch with EF and felt as though everything went smoothly. This was communicated to us that Mr. [redacted] had discussed this with the parents of the group.EF offers a 5 day in depth training program for all first time Group Leaders. This is designed to help our Group Leaders prepare for taking students abroad and to make the most of their EF tour.  This helps them set expectations on hotels and meals, how a tour works, the role of the Tour Director and how to lead a safe, group tour.Offers but apparently doesn't care if the knowledge past is used or not as documented here.We have followed up directly with your daughters Group Leader to make sure he is aware of all our policies.He informed us that he was never even told he had to stay with minors in accordance with your Safety Handbook, again attached here, stating he must stay with the children. His only apology, and that of EF Tours as well, is that we weren't aware of his plans to leave them unattended for hours each day, by his own description, in direct violation of the Safety Handbook. He went on to say the requirements set forth in that handbook were nowhere to be found in his paperwork.Please feel free to contact EF directly with questions or concerns.As you can see by the attached email I have and did not receive anything. Heck it took 13 emails just to get answers to five simple questions referred to herein. Simply stated EF Tours continues here what they did in the attached email, just keep talking with no real answer. EF Tours Safety Handbook specifically, and reasonably, requires group leaders to stay with the children at all times, read it for yourself in the attached picture, but when they find out a leader did not comply, they do nothing. According to the three group leaders we've discussed this with all of them state there are no requirements, no contracts, and the optional training doesn't cover this.If you want your child to travel abroad with a teacher more concerned with getting a free trip than your child's safety this is the place to go. If EF Tours has anything to counter my claims with they would but the facts are hard to get around, and our group leader is already planning next years trip – we have his itinerary.Show me my group leader's contract. Tell me how he was allowed to violate your own Safety Handbook's policy. Tell me how an untrained leader came to be in charge of my daughter and 35 some other minors, and tell me why he's being allowed to plan another trip.
Regards,
[redacted]

Thank you for contacting us.  We are extremely sorry that you had to cancel Makanna’s trip.  The cancellation fees take into account the large amount of planning that goes into our tours well before they ever leave.  You are required to read and agree to EF's standard booking conditions upon enrollment, which you signed on 11/19/2014.  These booking conditions include our standard cancellation fees.  These can be found at www.eftours.com/BC.  Please review all the general exclusions regarding the emergency cancellation insurance at www.eftours.com/coverage.  If you have any other general questions, please contact our customer service department at [redacted]  Sincerely, EF Tours.

Thank you for reaching out and expressing your concerns with our Global Travel Protection Plan as well as our cancellation policy. We are very sorry to hear that you felt misinformed about our policies as we never want our customers to feel this way. We try to make our policies accessible and clear...

on your online account as well as our website so as a consumer, you never feel misinformed.Attached are our Global Travel Protection Policy and our Booking Conditions which outline our cancellation policy for you to review on page 6. Our Global Travel Protection Plan covers some financial situations; however, it is not a ‘cancel for any reason’ policy. We deeply apologize if someone told you it was.We would love for you to still have the opportunity to travel and this is why when you had spoken with our Traveler Support Team for the first time on January 26th, 2017 when you cancelled, they offered some solutions such as utilizing our fundraising tool called TripFunder and/or speaking with your professor leading the program about Financial Aid or scholarship opportunities. We also have an option called ‘cancellation with replacement’ that we are still willing to honor until March 29th, 2017 if you find someone to take your spot on the program (you can view this option on page 6 of the attached cancelation policy). This choice would save you $400 in cancellation fees. Another option is if you change your mind and would still like to travel, we can reapply your cancellation fees towards the total program amount if you reinstate before March 29th, 2017. The last option you have is to contact the Travel Protection company (the phone number is on page 2 of the attached Global Travel Protection Benefits Guide) and inquire about whether or not your cancellation reason could be covered. If it could be covered, you can file a claim to get reimbursed for the $500 cancellation fee.Again, our sincere apologies for any miscommunication that may have happened in regards to our Global Travel Protection Plan and cancellation policy. We will strive to be more clear and transparent in the future.If you have further concerns, please contact EF College Study directly and we would be happy to speak with you more in-depth about the possible solutions outlined above.Best,EF College Study Tours    [redacted]Traveler Support and Experience Manager,EF College Study Tours / EF/50Celebrating Fifty Years EF Education FirstEF Center Boston[redacted]
[redacted]
[redacted]
[redacted]

Thank you for contacting us.  We will be contacting you shortly to go over additional options our company has for you.  If you have any questions please contact us at [redacted]. Best, EF tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I would appreciate a return phone call from a MANAGER or higher. I will not even entertain anyone else returning my phone call or inquiry. As per the fees, the addition al insurance fee is not listed as a part of your cancellation fees so if it should be then that is something that needs to be addressed for future reference. Not as a part of my refund.
Regards,
[redacted]

Thank you for being in contact about your concerns. All travelers must sign that they agree to our booking conditions before they can register for a tour with EF Education.  You agreed to EF's terms and conditons on 05/27/2015 when you registered.
A copy of this policy can be found at www.eftours.com/BC
Please contact EF Traveler Support with any questions or concerns.
Sincerely,
EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
My family paid over $13,000 on a tour based on their company’s website that promised EXPERT tour guides. Instead, EF Tours hired someone who was completely unqualified and inept at her job.  The fact that they fired her for these very reasons is an admission from EF Tours that this person was not what they promised us and not at all what we paid for. I have spent an entire year trying to get a response and, now, through Revdex.com, they have admitted, again, that they are “disapointed that the Tour Director did not meet the expectations of EF.”  Consequently, an offer for one free meal is completely unacceptable.
Regards,
[redacted]