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Thank you for being in contact. We have cancellation fees in place to make deposits to the airlines, our hotel and restaurant suppliers.We start working on the tour as soon as students start to register, which is why we charge these cancellation fees.Thank youEF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Hello The reason I did not respond was because EF Tours said they would refund my money I was waiting for them in good faith They have not refunded my money Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This is a "form letter" response It does not address our issues I went to the presentation at my son's school I was hesitant to allow him to go on this trip because of safety issues abroad I expressed my concerns to the representative who advised me that if I bought the insurance we could cancel for ANY reason I specifically asked if that included not feeling safe to travel and she assured me that it did Based on her assurances, I enrolled both my son son and myself in the program *** from EF Tours told us that she could refund all of our money at her discretion. EF Tours did not honor the verbal commitment made by their agent The only way to resolve this issue is a refund as promised by their agent
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I will be forwarding this complaint to the Board of Education and anyone else who will listen, in reference to your unreasonable practicesThe tragic event that has happened in Paris is not an everyday occurrence, but you making it soand evidently are not reading the contents of my correspondences to youI am not going to state our reasons again because they are being overlooked. I will state again that no one affiliated with this tour knew or conveyed your suggestions/amendments that you stated went to effect after the attacks, so we do not trust what you are statingWe are not concerned with what the group has decided but are only interested what is best for our child. We request that this matter be sent further up in your chain to discuss further

EF Education is making exceptions on cancellation fees for women who are pregnant or plan to become pregnant if they booked a tour to a country affected by the Zika virus in
A doctors note is required for EF to make this exception. If you can provide a doctors note, we can
make an exception for you
Please contact the *** *** *** with any further questions

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Typical corporate answer, what expenses have been accrued given the trip is still months out, still open for enrollment? We were told by purchasing the extra insurance, we could cancel given those timelinesCancellation policy is buried behind extra links and tabs not easily seenVery deceptive. What expenses have occurred given this trip is still months out?
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The date of the tour was postponed which was the reason for my cancellation. Nowhere in the booking conditions does it note that the days prior to departure only apply to the original departure date
Regards,
*** ***

Thank you for contacting EF about your account. The account was created online on 05/31/5:29:PM time stampThe person who created the account agreed electronically to EF's Terms and Conditions which outline our payment plan and late feesThe person who agreed to the Terms and
Conditions indicated electronically they were years or olderEF Customer Service has agreed to remove some of the late and declined fees on the account, but we cannot remove all of themPlease feel free to contact our Traveler Support Department with any other questions or concerns

Hello,Thank you for being in touch about your concerns. I would like to apologize for the miscommunication which occurred.We have adjusted your daughter's account and a arefund of $will be sent back to you in the form of a check.Please feel free to contact EF with any other questions or
concerns.Sincerely,EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
And I repeat...we will NEVER use EF again! I am asking the waiver of $as was CLEARLY promised to me by *** of EF tours on November 17, I will not be satisfied until the waiver is givenThere is precedent in providing this refund as clearly seen on several resolved Revdex.com casesI am prepared to continue to request this until it is provided
Regards,
*** ***

Thank you for your response. After speaking with your group leader, it was determined that there were no Educational Tours employees at the school. There were also no commitments made to the group regarding special exceptions for our cancellation fees. While you can cancel for any reason, the insurance covers specific emergencies that happen before the tour. If you would like to review the policy please visit *** Once again, we are very sorry to hear that you are unable to travel If you have any further questions please feel free to contact us at 1***- EF Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below It states days or more prior to departure Full refund less $non refundable deposit, all non refundable fees, and $cancelation feeNo mention what non refundable fee is Regardless I did not expect Paris to have attacks on tourists and there is no guarantee the safety of my child, you laid out NO monies for this trip and therefore you should be ashamed of yourselves for taking advantage of a tradgy I will never book anything like this again and will be more then happy to share my experience with other parents
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.EF Tours contacted me on December to discuss options for other toursI gave the customer service rep all of my available dates for She informed me she would investigate options and contact me within business daysI have not yet heard back from her, or any representative from EF ToursPrior to making this complaint, I spoke with no less than three representatives from EF Tours in order to resolve the issue by booking another tour, thereby not losing my $Every time this option was discussed, I initiated itThis company has not once contacted me in order to discuss and resolve the issueAt this point, the only viable option is a refund
Regards,
*** ***

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Page of your booking conditions states that if you cancel while on the waitlist your deposit will be refundedMy daughter's status according to your website is "waitlisted" Refund my money or I will be forced to take you to small claims court
Regards,
*** ***

Thank you for being in touchWe are disapointed that you will not be able to travel with EF
When you enrolled your child on the tour, you purchased the insurance. I am not sure your specific reason for cancellation is, but it may be something that would be covered by the insurance
company
I would recommend you reach out to the insurance company to see if this would be something that could be reimbursed by them
Please let me know if you have any other questions
Thank you
EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
That's just not good enough you have still refused to give me a complete accounting of everything paid and applied to all three accountsIt does not appear that you will be complying to my repeated request anytime soonYou need to offer some compensation for the trouble you have caused us and $in cancellation fees just isn't fair
Regards,
*** ***

Thank you for being in contact, we were disappointed that you need to cancel your accounts with EF.All travelers are subject to our standard cancellation fees and these apply to each traveler accountWe offer a cancellation with replacement option, that reduces the cancellation feesPlease let us
know if your Group Leader has people who can take your spots and we can adjust the cancellation fees.Please contact our Traveler Support Team with further questions.thank you

Hello,
Thank you for being in touch with your concerns. EF Education has several policies and we make amendments to policies in light of world events
EF follows the State Department and will not travel to a country where a formal travel warning has been issued. Following the events in
Europe, there was a travel alert issued, which is not uncommon. This was the 5th Worldwide Travel Alert the State Department has issued in the last years. The current alert advises that US travelers exercise vigilance and be aware of their surroundings while traveling, however it did not recommend against traveling in general
All of our tours ran as planned and we continue to monitor the situation with the State Department and our local staff around the world to make any changes to itineraries if necessary
We have our Peace of Mind Policy which allows up until days before your tour, you have three options for your tour. Your group can change their tour or date, your group cna work wiht EF to amend their exisiting itinerary or change to a different tour, or you can choose to receive a future travel voucher
The investment we have decided to make in our policies is to provide as much flexibility as possible to students and teachers traveling-- even if that means we have to move destinations or departure dates at the last minute. This allows us to provide groups the option to change their tour, change their date or receive a future travel voucher
Please let me know if you have any other questions or concerns
Sincerely,
EF Education

Hello,This message has reached ** *** ***This should be direccted to EF College Break ToursI will reach out to a collleague and ask that they be in touch.Thank you