Way Auto Body

Hello,
Thank you for your messageWe are deeply saddened by the events in Paris and have beens working with *** *** to offer options to all of the students. All of the schools traveling in and were offered the option to change their tour itinerary, postpone
travel dates, alter exisiting interanries to avoid Paris and/or recieve future travel vouchers worth all monies paid minus the non refunable $deposit and the global protection planThe school took the decision that California would be a better fit for their students given the events in EuropeStudents of *** *** are being offered to option to travel to Califonia or recieve the voucher for future travelthe voucher can be used with EF college break, Explore America tour, Go Ahead Vacations and College study toursThis offers the options for high school senior to travel in. We are conident in the options that have been shared with all groups
Best,
***
EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Thank you for your response and thank you for your understanding We appreciate your flexibility in light of these changes and if you have any further questions for us please call ***. Best, EF Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Thank you for your message. After looking into your account and the tour, it was determined that teacher ran a trip that members of Hutchinson elementary did attend. It looks like you were in contact with the teacher as well regarding the non-refundable items if you did decide to
cancel. There was not a promise of a full refund for anyone in your group. Please feel free to review this information at *** If you have any additional questions please feel free to contact our customer service department at 1-*** EF Explore America

Thank you for contacting EF. We will contact the insurance company on your behalf to see if they can revisit this claim and ask them to give you a refund.As soon as we have more information, we will be in touch.Sincerely,EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thank you for being in touch. After futher investigation of the circumstances of your stituation, EF tours will offer a full refund, less the $and insurance fees
A refund of $will be sent to you in the form of a check in the coming weeks. We apologize for any inconvenience this has caused
Please feel free to contact us with any other questions or concerns
Sincerely,
EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
My complaint with the Revdex.com regarding EF Educations Tours has not yet been resolved. I did dispute the charge with my bank. EF Tours sent a check and stopped payment on that check. I removed the dispute with my bank and I am waiting on a new check.
Regards,
*** ***

Thank you for contacting us We are sorry to hear that your family had to cancel this trip If groups want to make changes to existing tours, we offer flexible options where we can alter the groups itinerary in a number of different ways up until days before they depart. While
we respect individuals and their choice to cancel, we must remain consistent with our policies for everyone and this includes our cancellation policy. The booking conditions lay out the cancellation fees in detail. These booking conditions were signed electronically when you enrolled onto both trips. We monitor the locations of our tours very closely and follow the guidance of the US State Department. Using this information, EF feels confident that we can run safe and successful toursWe are very sorry that you needed to cancel this account and hope you are able to travel in the future. Best, EF Tours

Revdex.com:
I have reviewed the response submitted
by the business and have determined that the response does partially satisfy my issues and/or concerns in reference to complaint #***I would like to be given a date that I can expect the refund before the complaint is closedI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. These se statements are simply untrue There are communications from you regarding billing and a contest to win a ***: nothing about policy.Please point out where the small print you referenced by the link says there will be $per person cancellation feeIt isn't there. Why is there no link to the travel insurance that we paid for I should be refunded by them also.Finally, we shouldn't have been told that we could choose our airline and upgrades We wouldn't have booked Please get me the info requested Our teacher has had issues with communication as wellMaybe you should look internally instead of assuming I was sent the appropriate documentation I have all the emails from you....unless they were sent by someone elseRegards,
*** ***

Hello, Thank you for reaching outWe are saddened by the events in Paris and have been working directly with Mr*** at *** *** *** about redesigning the groups itinerary to avoid a stop in Paris.We have a Peace of Mind policy for these types of situations that arise
both internationally and abroad The policy provides three options up until days
prior to your scheduled departure:Change the departure date of your tour,Work with EF to amend your existing itinerary or Cancel your tour and each member of your group will receive a future travel voucher for all monies paid (less the $enrollment fee and other non-refundable items)In this case Mr*** is working with a consultant to revise the itinerary. In addition, we have revised our cancellation policy to offer you the option to extend the current cancellation fee policy through December to offer more time to make a decision.Please feel free to speak with customer service at *** if you have any questions.Best,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
*** ***
I don't agree with them but now I found out Costa Rica is on the list for the Zika virusIf trip is cancelled whereby I wouldn't send my child there I feel *** should then get a full refund if other students doThank you

Thank you for being in contact. The Group Leader did change the tour to Costa Rica due to the Zika virus to a European tour. All parents and students must agree when a tour changes for this reason. If a traveler does not want to go on the new tour, they have the opportunity to
cancel at that timeWe are willing to be flexible with our fees if your daughter would not like to travel to Europe. We can reduce the cancellation fee to $500, plus the non-refundable fees instead of 50% of the program cost.Please let us know if you would like to move forward with this cancellation.Sincerely.EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The death toll has risen to by last count, they can say its safe all they want and the reason they say this is because they refuse to refund the full amount of moneyRight now the islands are decimated and it will take years to get the islands back into a habitable livingThis company is simply showing its greed by not refunding the moneyThey have not outlined a refund policy in regards to natural disasters and they expect me to continue to send my year old son into the region after many parts are without electricity and clean waterThe greed and neglect this company shows is unbelievableThis must be known to others and to warn them to stay away from this company as once you give them any sort of money no matter the circumstance they will refuse to refund it
Regards,
*** ***

Thank you for being in contact with EFGroup Leaders who travel with EF are expected to chaperone and supervise their studentsFree time may be available on certain tour itinerariesIt is up to the Group Leader to decide how they would like to handle free time with their particular groupEF
offers a 6:chaperone student ratio to help facilitate a safe, enjoyable tour.Please feel free to contact EF Traveler Support with any other questions

Thank you for being in contact with us about your concerns We were disapointed that the Tour Director did not meet the expectations of EF Our Market Development Team has taken your feedback very seriously, and we will use it to avoid a similar experience happening to another group.At
this time, we would be pleased to send you a gift card to a restaurant of your choice, so your family can enjoy dinner courtesy of EF. Please feel free to contact our Traveler Support Team with any questions or concerns.Sincerely, EF Education

Thank you for your response. Group travel requires payments and confirmations well in advance of any trip. These cancellation fees are not arbitrary and take into account the money that has been used to secure a trip for ***. We try to outline all of this information within the booking conditions that were agreed to for ***’s account on 02/28/when the account was opened online. If you have any other questions please call us at ***. Best, EF Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This has gone on long enoughPlease resend a valid checkIn the next week.
Regards,
*** ***