Way Auto Body

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[Finding a positive solution would be solving the issue through which the customer finds comfortable when the company is at fault and then training their employees to commit to their advertisements promises or changing themI never said I would not engage in conversation and in fact I have responded to the managers emails in a very timely manner and did not get a response on the last oneI said I would not give my new number to them because I did not wish to hear options of traveling with them one and a half months later after my complaint was madeThere is no reason for them to call me if they were going to settle this the way I asked, so any sane person would not give their number out. Your booking conditions also states they can be changed at any time without noticeI am sure of what I saw and what your agent told me on the phone before I booked online which is why I had no problem with a non refundable $feeIt’s a shame that I called and didn’t email the agent insteadYour cancellation fee is absolutely absurd considering you have complaints that state they're that high because you start to plan the trip as soon as its booked, but the company will cancel at last minute if there isn't enough people scheduled on the trip.Like I’ve stated before there is no possible way I would enroll in automatic paymentI had no clue and the copy of my attached email will show I was totally unaware and wondering why I didn't have a September paymentIt was only after this I noticed that my September payment was already taken out and because my account and your agent told me my bill was due on the 3rd I left it as isWhich my bank account statement reflects what I’ve stated. However, this company is missing the biggest issue which is their site states I can reschedule my trip if it is within days of my departure which it was and there is no exceptions or rules to that, but when I first called to cancel and asked when was the latest time I could go I was told SeptemberThere was no reason for that date when to this day your company still has openings in October, November, and DecemberThis is advertising and it is illegalThis company is not in the right just because they try to make things right with one person (1/months later) considering the other thousands that purchase under this understanding and may not have any clue how to go about it if the company didn't keep their advertising promisesLike I’ve stated in my email to the manager ***, they should better train their agents on this and if they had maybe at the time he would have gotten someone higher up to come up with a solution for me like they are now since that is what your company states, after allI do not feel comfortable going out of the country for 10+ days with a company who can't even keep their commitment to what they advertise until a complaint, dispute, and 45+ days have passedThis company should take responsibility and I should be entitled to all my money back, but like I’ve stated before I am willing to let this company have $and only want to keep my $which was disputed (so in actuality they are keeping $156). **side note** Revdex.com, It is a shame this company is still a A+ rated company considering that is what most people look at when they come to the site, but when you look over their reviews 75% is negative while 25% is positive and there are over complaints that did not get resolved or was never answeredThis company falsely advertises and their rated score should be looked over so people, specifically young adults, know who they are really buying from and don't get taken advantage of. ]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Tell us why here
Thank you for contacting us about your concerns. We were disappointed that you cancelled your trip to Europe
Our traveler protection plan does not cover cancellation of your tour for any reason, it covers the following situations:
http://www.eftours.com/coverage
When you and your family members registered for you EF tour, you signed the following booking conditions which outline our cancellation policy
http://www.eftours.com/eliterature/BookingConditions_ETUS_16.pdf
Please feel free to contact our Traveler Support Team with any questions or concerns
Sincerely,
EF Education

Good afternoon and thank you for feedback We will be addressing the issues with that hotel and will be offering refunds for two hotels nights to you and others that were affected by the heating problems We apologize for any problems this may have caused We will be contacting you
shortly to go over any other concerns you have and to discuss the refunds for you and your daughter Best, EF Tours

Thank you for contacting EF. We will contact the insurance company on your behalf to see if they can revisit this claim and ask them to give you a refund.As soon as we have more information, we will be in touch.Sincerely,EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
My complaint with the Revdex.com regarding EF Educations Tours has not yet been resolved. I did dispute the charge with my bank. EF Tours sent a check and stopped payment on that check. I removed the dispute with my bank and I am waiting on a new check.
Regards,
*** ***

Thank you for your message. After looking into your account and the tour, it was determined that teacher ran a trip that members of Hutchinson elementary did attend. It looks like you were in contact with the teacher as well regarding the non-refundable items if you did decide to
cancel. There was not a promise of a full refund for anyone in your group. Please feel free to review this information at *** If you have any additional questions please feel free to contact our customer service department at 1-*** EF Explore America

Thank you for being in touch. After futher investigation of the circumstances of your stituation, EF tours will offer a full refund, less the $and insurance fees
A refund of $will be sent to you in the form of a check in the coming weeks. We apologize for any inconvenience this has caused
Please feel free to contact us with any other questions or concerns
Sincerely,
EF Education

Revdex.com:
I have reviewed the response submitted
by the business and have determined that the response does partially satisfy my issues and/or concerns in reference to complaint #***I would like to be given a date that I can expect the refund before the complaint is closedI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. These se statements are simply untrue There are communications from you regarding billing and a contest to win a ***: nothing about policy.Please point out where the small print you referenced by the link says there will be $per person cancellation feeIt isn't there. Why is there no link to the travel insurance that we paid for I should be refunded by them also.Finally, we shouldn't have been told that we could choose our airline and upgrades We wouldn't have booked Please get me the info requested Our teacher has had issues with communication as wellMaybe you should look internally instead of assuming I was sent the appropriate documentation I have all the emails from you....unless they were sent by someone elseRegards,
*** ***

Thank you for contacting us We are sorry to hear that your family had to cancel this trip If groups want to make changes to existing tours, we offer flexible options where we can alter the groups itinerary in a number of different ways up until days before they depart. While
we respect individuals and their choice to cancel, we must remain consistent with our policies for everyone and this includes our cancellation policy. The booking conditions lay out the cancellation fees in detail. These booking conditions were signed electronically when you enrolled onto both trips. We monitor the locations of our tours very closely and follow the guidance of the US State Department. Using this information, EF feels confident that we can run safe and successful toursWe are very sorry that you needed to cancel this account and hope you are able to travel in the future. Best, EF Tours

Hello, Thank you for reaching outWe are saddened by the events in Paris and have been working directly with Mr*** at *** *** *** about redesigning the groups itinerary to avoid a stop in Paris.We have a Peace of Mind policy for these types of situations that arise
both internationally and abroad The policy provides three options up until days
prior to your scheduled departure:Change the departure date of your tour,Work with EF to amend your existing itinerary or Cancel your tour and each member of your group will receive a future travel voucher for all monies paid (less the $enrollment fee and other non-refundable items)In this case Mr*** is working with a consultant to revise the itinerary. In addition, we have revised our cancellation policy to offer you the option to extend the current cancellation fee policy through December to offer more time to make a decision.Please feel free to speak with customer service at *** if you have any questions.Best,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
*** ***
I don't agree with them but now I found out Costa Rica is on the list for the Zika virusIf trip is cancelled whereby I wouldn't send my child there I feel *** should then get a full refund if other students doThank you

Thank you for being in contact. The Group Leader did change the tour to Costa Rica due to the Zika virus to a European tour. All parents and students must agree when a tour changes for this reason. If a traveler does not want to go on the new tour, they have the opportunity to
cancel at that timeWe are willing to be flexible with our fees if your daughter would not like to travel to Europe. We can reduce the cancellation fee to $500, plus the non-refundable fees instead of 50% of the program cost.Please let us know if you would like to move forward with this cancellation.Sincerely.EF Education

Thank you for your response It looks like you spoke with one of our representatives on May 5th and we went over our cancellation with replacement policy with you The policy states that if you are able to find a replacement for your son, we are able to waive the cancellation fee of $and refund that back to you Unfortunately, no replacement travelers have enrolled since we last spoke We are happy to keep your account open until a replacement is found If you have any additional questions about this, please call 1-*** Best, EF Tours

Thank you for being in contact with us about your concerns We were disapointed that the Tour Director did not meet the expectations of EF Our Market Development Team has taken your feedback very seriously, and we will use it to avoid a similar experience happening to another group.At
this time, we would be pleased to send you a gift card to a restaurant of your choice, so your family can enjoy dinner courtesy of EF. Please feel free to contact our Traveler Support Team with any questions or concerns.Sincerely, EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This has gone on long enoughPlease resend a valid checkIn the next week.
Regards,
*** ***

Thank you for your response. Group travel requires payments and confirmations well in advance of any trip. These cancellation fees are not arbitrary and take into account the money that has been used to secure a trip for ***. We try to outline all of this information within the booking conditions that were agreed to for ***’s account on 02/28/when the account was opened online. If you have any other questions please call us at ***. Best, EF Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The death toll has risen to by last count, they can say its safe all they want and the reason they say this is because they refuse to refund the full amount of moneyRight now the islands are decimated and it will take years to get the islands back into a habitable livingThis company is simply showing its greed by not refunding the moneyThey have not outlined a refund policy in regards to natural disasters and they expect me to continue to send my year old son into the region after many parts are without electricity and clean waterThe greed and neglect this company shows is unbelievableThis must be known to others and to warn them to stay away from this company as once you give them any sort of money no matter the circumstance they will refuse to refund it
Regards,
*** ***