Wayfair, LLC

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we have fully refunded the customer $1,on January 21, The customer placed her order for the Simmons Upholstery Manhattan sleeper sofa and loveseat on September 20, On October 30th, the customer contacted us to report that she received the incorrect loveseatWe promptly ordered the customer a replacement which was delivered on December 21st, Unfortunately, the replacement loveseat was once again shipped incorrectlyThe customer also reported that the sleeper sofa was defective and unusable when fully extendedWe sincerely apologize for frustration this has caused and agree that receiving two mis-shipped loveseats and an unusable sleeper sofa is unacceptable.We reached out to the customer to further apologize for the difficult experience and have provided a full refundIf the customer has any additional questions or concerns he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] Again, this is my second time reaching out to Ms [redacted] She has sent various emails that I didn't want to contact herI have left to voice messagesI left one On May 21, and haven't received a return callI received a email indicating I hung up.I placed a call on May 23, 2018, and I haven't received a call back as of this emailYou continue to make comments that I hung up, as I try to return the call, I get no response

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My first complaint was sent on the 24th, then again on the 26th of JulyI never received a response or confirmation that a substitute order had been initiatedOnce I initiated the Revdex.com complaint I did receive satisfactory resolution and expect to receive the refund any day now Regards, [redacted]

Everything was handled, however I feel that it should have been taken care of same day, when I spoke to the manager on duty Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderWe unfortunately encountered a pricing error with the [redacted] - [redacted] Sofa, and as a result the customer's order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureWe reached out to the customer to apologize and offered a discount off a future purchaseIf the customers have any additional questions or concerns she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the Mercury Row - Albali Reversible Chaise SectionalThe customer placed his order for the Albali Reversible Chaise Sectional on 8/12/At the time of purchase, we provided him with an estimated ship date of 8/15/16, but due to unforeseen delays we notified the customer of a back order on 8/16/The customer contacted us on 8/24/to request a returnWe are proud to offer our customer’s a day return policyPer our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occurWe have reached out to the customer to further apologize for the frustration caused, and informed him that we issued a full refundIf the customer has any further questions or concerns, he may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe response from the company is inaccurateAs attached indicated in the attachments, I confirmed that the order was in fact cancelled on May 5, I contacted the company on May 19, 2016, when I noticed a charge to my credit cardThe company acknowledged that the order had in fact been cancelled on May 5, 2016, however, due to their error, the item was shipped; please see attached conversation confirming same.Although it took several days, the funds were eventually refunded into my account.However, the company's inaccurate response to Revdex.com is disingenuous and falseThe company is attempting to indicate that it was my error and references inaccurately dated informationThe record should indicate that it was the company's error that caused this situation and not mine; they must acknowledge and take ownership of their mistake Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] It has now been two weeks and the chairs location is unknownNot just to me, but the company has admitted that they do not know it’s locationI was told last week that it would be arriving on 10/but when I checked with them on 10/they informed me that the 10/date was incorrect and that they would let me know on 10/when to expect the chairMaking that the fifth missed delivery promiseToday I was told they (customer service and the warehouse) do not know the chairs locationLiterally they do not know if the chair has been shipped, if it’s in a corner somewhere, if they never carried the chair but they wanted to take my money anywaySo we are at five missed delivery dates, no idea of the chairs location, two weeks of waiting, and no resolution in sightAbsolutely a complete joke of a company Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not resolve my issues and/or concerns in reference to complaint # [redacted] Before we make a decision on whether to accept your response, we would need to know: WHAT IS THE EXACT NATURE/AMOUNT OF THE "DISCOUNT" YOU ARE OFFERING TO US? Regards, [redacted] ***

To Whom It May Concern:We sincerely apologize for the inconvenience the customer has been experiencing with her orderIn an effort to rectify the situation, we have provided a discount on the chestsThe customer placed an order for two Revere Drawer Chests in Jamocha Wood on March 6, and requested cancellation minutes laterUnfortunately, at that time, we were unable to cancel as the items were already in the shipping process and shipped the same dayWe strive to ship our items to our customers as soon as possible and sincerely apologize for any inconvenience this may have caused the customerWe have reached out to further apologize for the troublesomeness experience and offered a discount to keep the Jamocha Wood chestsIf the customer has any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have fully refunded the customer for the [redacted] - Arm Chair, QTY The customer placed her order for the arm chairs on September 27, At the time of purchase, we provided her with an estimated ship date of October 13, The customer contacted us on October 7, informing us she needed the item sooner and we strived to get the chairs to the customer as soon as possible.Regrettably, we were unsuccessful in getting the item to the customerWe have reached out to the customer to further apologize for the frustration and informed her we issued a full refund and provided a coupon code for 15% off a future purchased.If the customer has any further questions or concerns, she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with their orderThe customer's order has been cancelled and has been refunded the entire amount paid $545.68.We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer placed their order for the [redacted] - Degory Sectional, the item was listed as a full sectional when it was only one half of the sectionalWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the entire sectional, and have agreed to place a new order for the sectional at a significant discount.We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, they may contact ***, at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] *.Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with a pricing error for the item he was interested in purchasing with WayfairWe do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer was interested in purchasing the [redacted] Full over Full Bunk Bed with Full Trundle, it was listed incorrectly on a third-party websiteWe reached out to the customer to further apologizeWhile we are unable to honor the incorrect price for the [redacted] Full over Full Bunk Bed with Full Trundle, we offered to provide a discount on the item.If the customer has any further questions or concerns, he may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer’s order has been cancelled and her pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer placed her order for the Nadine Rug, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error has caused to the customerPer our Placement and Acceptance Policy, “ [redacted] reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of any orderThe information on this Site is believed to be complete and reliable; however, the information may contain typographical errors, pricing errors, and other errors or inaccuraciesWe will use reasonable efforts to correct errors as soon as practicableWe reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped, or received, except as prohibited by law)”We have reached out to the customer and offered a 25% discount off her next orderIf the customer has any further questions or concerns, he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] Upholstery Winchendon SofaThe customer placed his order for the [redacted] Upholstery Winchendon Sofa on 3/15/At the time of purchase, we provided him with an estimated ship date of 3/30/The customer tried to cancel their order on 3/16/Unfortunately, the customer's order was prepared to be shipped and once an order is shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsWe have reached out to the customer to further apologize for the frustration caused, and informed him we issued a full refundIf the customer has any further questions or concerns, he may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Whom It May Concern,We apologize for the inconvenience the customer experienced with their order We stepped outside of our return policy and refund the customer in full for the Loon Peak - Rockvale Panel Piece Bedroom Set and of the Three Posts - Curran Platform Piece Bedroom SetThe customer placed their order for the all bed sets on July 30, At the time of purchase the bed sets were to include items, the headboard and the nightstand which was stated in the specifications on our listing On 8/14/the customer notified us he had received the delivery of the beds he ordered but they did not arrive as a Wayfair employee had stated.We are proud to offer our customer’s a day return policyPer our return policy, shipping costs are deducted from the customer’s total refund In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occurIn an effort to rectify our error, we have provided a full refund to the customerWe have also extended a discount on a future purchase for his patience as we were working to a resolutionIf the customer has any further questions or concerns, he may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or defective itemsWe work hard to create an effortless experience for our customers and we apologize that this wasn’t the case with this order In an effort to rectify the situation, we fully refunded the customer $on 11/17/We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] ***Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe response asserts the incorrect listing has been removed from partner websites [redacted] search for the product " [redacted] " that I ordered shows multiple wayfair associated partners still have the incorrect listing with incorrect photo, weight, and dimensions and no reference to the length of wire on the spool Wayfair seemed to think I ordered product ID "ZIPCORD-250-18W", but that wasn't my order Product listings for ZIPCORD-250-18W and similar have been corrected with more accurate shipping weights and removed misleading package dimensions across multiple websites since I notified them Multiple listings from Wayfair still have unrepresentative photos representing full spools of larger sizes I acknowledge their progress improving listing descriptions, but they are still misrepresenting and trying to sell the product that I ordered [redacted] .Additionally, their response makes no acknowledgement of the unreasonable amount of effort (past and ongoing) to get Wayfair to understand their mistakes and fix misleading marketing and poor service No customer should be asked to pay return shipping when a wrong product is shipped and/or producted description was blatantly misrepresentative They should acknowledge their customer service violated standards and how the are resolving that problem.A refund and persistent unfair marketing is not compensation for my wasted time, my effort to help, my attempt to stop unfair service practices, or the lack of wire I ordered to connect my light display Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

To Whom It May Concern,We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersThe customer placed their order for the Chicopee Wood Drawer Nightstand and the Chicopee Modern Drawer Dresser on September 3rd, We emailed the customer an order and shipping confirmation stating the items will be delivered on September 18thBased on the carrier (***) tracking numbers, ( [redacted] , [redacted] ) the items were delivered on the estimated given date, September 18th.We reached out to the customer by phone and email multiple times to apologize just in case the items were never received and to offer assistanceHowever, we have not heard back from the customer.We will continue to reach out and work with the customerIf the customer has any additional questions they may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com