Wayfair, LLC

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderThe customer placed her order for the [redacted] Chaise Lounge in January and when she received her delivery she reported that she received the incorrect colorWe issued a replacement that was delivered in the same colorAfter speaking with the manufacturer we realized that we incorrectly listed the lounge as white, but the color is actually a beigeWe have no desire to mislead our customers and regret when these rare errors occurIn an effort to rectify our error, we have provided a full refund to the customer and requested a pickup of the lounge at no additional costWe have also provided a gift card for the inconvenience our customer has sufferedIf the customer has any additional questions or concerns she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind RegardsWayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we fully refunded the customer $2,on September 23, We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn September 2, the customer notified us that the [redacted] Heated Reclining Massage Chair arrived missing the side panelsUnfortunately, due to a miscommunication we were unable to ship the parts in a timely manner to the customerRegrettably, there was also a delay having our carrier retrieve the recliner from the customerWe agree the miscommunication and delay in picking up the recliner is unacceptable, and we have address the issues with the parties involved to prevent similar occurrences from happening in the futureWe reached out to the customer to further apologize for the troubleIf the customer has any additional questions, he may contact [redacted] at ***-***-***We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have ordered the part of the swing set that was damaged while in transit and processed a partial refund of $The customer ordered the [redacted] [redacted] Swing Set on 3/and it was shipped from the warehouse on 3/On 4/we were informed that part of the swing set was refused by our delivery company due to damage to the packageOnce we discovered which part was damaged we ordered the replacement for the customerThis replacement part was shipped on 5/and will be delivered to the customer on Friday 5/The remaining items will be delivered on Thursday 5/We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her orderThe customer placed her order for the [redacted] - Florence 30" Single Vanity Set March 24th, The customer contacted us on April 10th to notify us that it was taking too long for the vanity to arriveWe explained that it shipped out sooner than expected, and was within the original estimated datesUnfortunately, the item became lost in transit, and was deemed lost on April 18thWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptableA customer service supervisor has been working with the customer to resolve the complaint, and a full refund was issued on April 19th.If the customer has any additional questions she may contact [redacted] , Revdex.com liaison at [redacted] We hope this information is helpful in resolving the complaint.Best Regards, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] All my items were all "open box" items and were 70% off I was given 50% off The credit card used for this purchase should receive an additional $ Thank you Regards, [redacted] ***

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . I only ordered open box items. I was credited $81.38, which was 50% of some of the items. One of the damaged items was not included in this. My credit card account should be credited with $23.88 for the price difference in the two sets of curtains ordered, $25.99 for the damaged poppies, and $28.00 for the damaged bird cages. This comes to an additional credit $77.87. Please help me with this. Thank you. Regards, [redacted] ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. We stepped outside of our return policy and will refund the customer in full for the Loveseat once confirmed back at our warehouse.We are proud to offer our customer's a thirty-day return policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and they would be responsible for return shipping costs. In the rare event, if there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and assist with his return. If the customer has any additional questions, he may contact [redacted] at ( [redacted] . We hope this information is helpful in resolving this complaint. Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer's order has been cancelled and her refund of $1,has been processed.We do our best to ensure that our products are listed with the correct and most up to date information and we strive to provide the most accurate information when assisting customers with placing ordersRegrettably, when the customer reached out to us to place an order for the [redacted] Leather Sectional, the item was priced and listed incorrectly and the incorrect information was provided by our teamWe sincerely apologize for any inconvenience our error has caused to the customer and we have updated our listing to accurately show the correct price for the complete sectionalIn an effort to rectify our error, we have to cancelled the order and provided a full refund to the customerWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] ***Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have gone back and read previous comments and complaintsThis issue appears to happen very frequently with Wayfair pricingI do not feel that it is right or fairI was only contacted via email after I submitted my complaint to the Revdex.com, not before as promised why Wayfair called to cancel the original orderAnd, I was offered 25% off of the same rug, not a future purchaseI still feel that they should honor the price I made the order for, or substitute a comparable rug for that price Regards, [redacted]

I accept However, the only item not commented on is the repeated attempts to contact Wayfair for an update Phone calls, emails, stats order (online request tool) None of these were responded to I sat for quite sometime not knowing the status or if my order would be fulfilled, replaced, or refunded I will agree to close the claim as long as this information is passed along This could have been much less stressful if ANY requests were responded to Being ignored is not an acceptable way to treat a customer missing their shipment I would hope you would make efforts with other customers that might be similarly situated Regards, [redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Because the person who contacted me back on Revdex.com called me a female and not a malePay attention and do not give random copy and paste responses Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I received a call from wayfair yesterday and they simply offered me an $discount and told me I still have to pay $for new matching stoolsWhen I said that I was not willing to pay anymore money to them the man on the phone stated they would not give me anything free of cost because they "wont gain any revenue"Clearly they're more concerned with their profits than satisfying customers when they and their manufacturers have made a huge errorThe bar stools continue to be advertised on the wayfair website in the original fabric, falsely advertising these itemsI am not satisfied with the resolution they have offered me as it is nowhere near a "substantial discount"The public needs to be made aware of the low regard in which they hold their customer and the continued advertising they have on their website Regards, [redacted]

To Whom It May Concern,We apologize for the inconvenience this order has caused our customerIn an effort to rectify the situation, we have provided the customer a full refund and have offered a discount off a future item.We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order for the Lafayette Upholstered Bed was lost in transit on May 3rd While we initiated a dock search to find the lost merchandise, it was discovered to be damagedSadly, the replacement we had order is currently out of stock.We reached out to the customer to further apologize and assist in helping find an alternative that is in stockIf the customer has any additional questions she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we refunded the customer the full price of the TV stand $and a $discount on the remaining order for the inconvenience and to cover the disposal of the TV standThe customer placed his order for [redacted] Designs - TV Stand on November 14, The customer contacted us on November to notify us that the delivery arrived damagedWe promptly ordered the customer a replacement TV stand to be shippedDue to the inconvenience we also upgraded the shipping speed on the replacement to 2nd Day at no additional chargeRegrettably, there was a delay with shipping the replacement due to the holidays, and when the new TV stand arrived it had been damaged in transit as wellWe sincerely apologize for the trouble caused and agree the delay with the order as well as the damage to the items is unacceptable.We have reached out to further apologize and have provided a refund $ If the customer has any additional questions, he may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with their orderThe customer placed their order for [redacted] Leather Sectional on June 5th, The customer contacted us on June 29th to notify us that their delivery arrived and was missing a part of the sectionalWe then ordered the customer a replacement part to be shippedUnfortunately, the replacement hardware pack that was sent did not contain the needed piecesWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptableA customer service specialist has been working with the customer to resolve the complaintAt this time, we have ordered a new set of the bolts needed which will ship on or before July 14th, 2017.If the customer has any additional questions they may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Best Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we stepped outside of our return policy and refunded the customer in full for the [redacted] Leather Rocker ReclinerThe customer placed their order for the [redacted] Leather Rocker Recliner on 6/1/At the time of purchase, we provided them with an estimated ship date of 7/17/The customer contacted us on 6/17/to request that their order be cancelled as they needed the item soonerUnfortunately, at that time, the customer’s order had already been packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel itItem shipped 6/19/ If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occurWe have reached out to the customer to further apologize for the frustration caused, and informed them we issued a return for a full refundIf the customer has any further questions or concerns, they may contact [redacted] *., at ( [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] *.Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved JUST TO BE CLEAR I AM GOING TO MAKE SURE THAT THE $IS CREDITED BACK TO MY ACCOUNT FOR THE PIECE NESTING SQUARE BASKET SET WITH LINERSI WILL KEEP THE PIECE HAMPER SETI DID RECEIVE THOSE IN SATISFACTORY CONDITION, HOWEVER I WILL NOT TO BUSINESS WITH WAYFAIR EVER AGAINI SHOULD HAVE NOT HAD TO FILE A COMPLAINT IN THE FIRST PLACE IF EVERYONE HAD DONE THEIR JOB CORRECTLY THE FIRST TIMEI REALLY SHOULD NOT PAY FOR ANYTHING GIVEN THE TURMOIL I HAD TO GO THROUGH IN GETTING A RESPONSE FROM WAYFAIR REGARDING MY REPLACEMENT ORDERIN THE EVENT THAT I STILL SEE THE INCORRECT CHARGES ON MY CREDIT ACCOUNT FROM WAYFAIR I WILL TAKE IMMEDIATE ACTION ONCE AGAIN REGARDLESS IF THE CASE IS RESOLVED Regards, [redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe stepped outside of our return policy and have refunded the customer in full for the [redacted] Piece Dinnerware Set, Service for 4, quantity of setsWe are proud to offer our customer's a day return policyPer our return policy, shipping costs are deducted from the customer's total refundWhen the customer received their order, they experienced confusion with the outer labeling on the boxOur manufacturing partner created this product for our exclusive brand, which is why the names are different than what is displayed on our websiteWe have no desire to mislead our customers in any way and regret when this confusion occursWe reached out to the customer to offer assistance with her returnIf the customer has any additional questions, she may contact [redacted] , Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order In an effort to rectify our error, we offered to provide the customer a discount off of the correct price of the [redacted] Ivory Area RugWe unfortunately encountered a pricing error with the [redacted] Ivory Area Rug, and thus the customer's order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" [redacted] .We reached out to the customer to apologize and offered a discount off a future purchaseIf the customer has any additional questions or concerns she may contact [redacted] , at ( [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com