Wayfair, LLC

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customerTo rectify the situation, we have ordered the customer a replacement dining set.The customer placed her order on 2/5/for the [redacted] Piece Dining SetUnfortunately, her item was deemed lost in transit by our carrier on 2/29/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.We have contacted the customer to further apologize for the delay, and the lack of updates she received in regards to the status of her order We have ordered the customer a replacement dining set and have offered to monitor its progress until it reaches the customer and everything is to her satisfaction.If the customer has any additional questions, he may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the businessAlthough the company didn't honor the advertised price for the sectional, they offered it to me at a reasonable priceIn order to finally put this unfortunate situation to an end, I have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

To Whom It May Concern,We are very sorry for the trouble the customer experiencedIn an effort to resolve the situation we have confirmed with our 3rd party, [redacted] , that the customer has been fully refunded.We partner with a 3rd party, [redacted] , as part of our liquidation process to move unwanted stockWhile the stock is Wayfair merchandise, [redacted] handles all purchases (payments and refunds) as well as all customer relationsRegrettably, due to violations of the terms of service agreement that is agreed upon during the account creation with [redacted] , pending orders were cancelled and the customer's account was deactivated.We have confirmed with [redacted] that the customer has been fully refundedIf the customer has any additional questions or concerns he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Although the company was unable to meet or match the price, the communication, efforts and negotiation for a similar item reached a high level of customer service in which I appreciate Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I appreciate the discount, but I have no idea when and if my order will arrive Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his orderThe customer's order was charged correctly on our US site for AllModern.com.We do our best to ensure that our products are listed with the correct and most up to date informationWhen the customer placed his order for the [redacted] - Playlist Bar with Wine Storage, the item was listed with the correct price with our US site on AllModern.com in US dollars.As listed under our Terms of Use to Visitors from Outside of the United States: The Service is hosted in the United StatesIf you are visiting the Service from outside the United States, your information may be transferred to, stored and processed in the United States in accordance with this Privacy Policy and applicable US lawsPlease note that data protection and other applicable laws of the United States may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your countryBy using the Service, you consent to transfer of your information to our facilities as described in this Privacy Policy.We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on 11/6/for the [redacted] Piece Sectional Seating Group with CushionUnfortunately, we experienced an unexpected separation of the item and pushed the delivery date from 12/to 12/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.According to our tracking the item was delivered on December 21, We reached out to the customer to further apologize for the troubleIf the customer has any additional questions or concerns, they may contact [redacted] ***, Revdex.com Liaison at [redacted] We hope this information is helpful in resolving the complaint.Best Regards, [redacted] ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderWe stepped outside of our return policy and refunded the customer for the [redacted] Kitchen IslandWe are proud to offer our customers a day return policyPer our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occurWe reached out to the customer to further apologize and offer assistance with their refundIf the customer has any additional questions, they may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

Hello Boston Revdex.com,I filed this complaint against Wayfair yesterday Just a few minutes after your email notifying me that you forwarded it to the business, they shipped my item I received it this morning It would have been nice to get some communication from them, but I am satisfied with the results Thank you for the service you provide! [redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the Living Room Collection by [redacted] UpholsteryThe customer placed her order for the Living Room Collection by [redacted] Upholstery on November 22, At the time of purchase, we provided her with an estimated ship date of December 15, The customer contacted us on November to request that her order be cancelledUnfortunately, at that time, the customer’s order had already entered the shipping process and once an order is shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsRegrettably the customer was given conflicting information as to why the order could not be cancelled, which we agree is unacceptable.We have reached out to the customer to further apologize and we have stepped outside our return policy by waiving the return shipping costs to issue the customer a full refundIf the customer has any further questions or concerns, she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I understand that maybe this is all they had to do legally, but still feel like not honoring a price is incredibly poor customer service on their partAnd also the delay in letting me know is really unprofessionalThis took 8-days to inform me I would not be getting the rugJust a complete failure to provide good serviceRegards, [redacted]

To Whom It May Concern, We sincerely apologize for the further inconvenience caused to the customer.We have confirmed the pending charge of $1,was not accepted by the customer's banking institution and should not be pending on their accountWe are in the process of updating the customer's order invoice to reflect thisWe are very sorry for any confusion or frustration the invoice error has caused the customerThis is certainly not the kind of experience we want for our customersWe have reached out to the customer to provide clarification and to further apologize for our errorIf the customer has any further questions or concerns, they may contact [redacted] at [redacted] .Kind Regards, [redacted] ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we have provided a full refund to the customer [redacted] Transaction ID [redacted] The customer placed his order for the Vantage Industries - Eco Stay Non-Slip Rug on July 19, Regrettably, we incorrectly listed the Eco Stay as being plant based padding with year guaranteeWe have no desire to mislead our customers and have corrected our listingWe have reached out to the customer to further apologize and have provided a full refundIf the customer has any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind RegardsWayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customerIn an effort to rectify the situation we will be refunding the customer for this order in fullWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersThe customer placed his order on May 31, for the Fontaine SectionalUnfortunately, the sectional was damaged in transitWhile we promptly ordered a replacement sectional on June 15, 2016, sadly, it was confirmed as lost in transit on July 18, Even though we promptly ordered a second replacement on July 18, 2016, regrettably, it too was damaged in transitWe understand the customer’s situation and are investigating the causes to prevent similar occurrences from happening in the future as we agree that multiple issues on an order is unacceptableWe sincerely apologize for any inconvenience.We have reached out to further apologize and have provided a full refundIf the customer has any additional questions or concerns, he may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's replacement hardware pack was delayedI have contacted the carrier with tracking number [redacted] The replacement hardware pack is scheduled for delivery on Thursday 9/14/2017.We reached out to the customer to further apologize and to facilitate the delivery of merchandiseIf the customer has any additional questions she may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her orderIn an effort to rectify the situation we have offered to send alternative finish for the Nicholas Audio Pier at the same price the customer paid for the Vintage Mahogany.The customer placed her order on January 20, for the Nicholas Audio Pier Finish: Vintage MahoganyRegrettably, we were unable to fulfill the customer’s order as the Vintage Mahogany finish was discontinuedThe customer’s order was cancelled and a full refund was processed to the customer’s [redacted] AccountWe work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is discontinued without prior notice We reached out to the customer to further apologize for the trouble and offered to fulfill the customer’s order with an alternative available finishIf the customer has any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their orderDue to the delay in the refund to the customer's credit card, a late charge and interest fee were incurred by the customer from their card issuing bankIn an effort to rectify the error, we have reached out to the issuing card holder's bank on the customer's behalfWe are working on a resolution and will notify the customer once the issue has been resolved.We reached out to the customer to further apologizeIf the customers have any additional questions or concerns they may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI will accept the businesses offer per the information sent to the Revdex.com

To Whom It May Concern:We sincerely apologize for the inconvenience this customer has experienced with her order for the [redacted] Dining SetIt is never our intention to mislead our customers and apologize for the confusion that the customer experienced with our product listing.The customer placed an order for the [redacted] Dining Table onlyThe order was priced and processed for only that table as the chairs were not addedThe product listing of “ [redacted] Piece Dining Set” is for the dining table and chairs, and customers have the option to add additional chairs or remove chairs in order to best fit their personal needsFor this order, the customer did not add the additional chairs to her shopping cart and therefore the order was priced and processed for the dining table onlyWe do apologize for the confusion with our listing on the mobile appWe have worked with our site team to prevent similar issues form occurring againAs an apology for the confusion, one of our service managers has come to an agreement with the customer and placed a new order for the chairs at a 50% discount off their retail value.We sincerely apologize for the many difficulties the customer encountered with placing an order and appreciate her reaching out to us in order for us to get this resolved for herIf the customer should have any additional questions or concerns she may contact [redacted] at [redacted] We hope this information has been helpful in resolving the complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience this customer has experienced when looking to purchase an item on our websiteIt is never our intention to mislead our customers and apologize for the confusion that the customer experienced with our product options.The customer was looking to place an order for a cat treeAfter finding a cat tree she was interested, the customer went to the product page and saw that the price was for around $Many of our items have multiple optionsThis particular cat tree has options for the colorThe customer was interested in the beige which is an additional amountAfter choosing the beige option, the price changed to the appropriate amountThe customer contacted our service team regarding this discrepancy and while explaining the difference in prices for each product, the customer disconnectedWe apologize for this confusionWe have since reached out to the customer and provided a 15% promotional code for the inconvenience and confusionIf the customer should have any additional questions or concerns she may contact [redacted] at [redacted] We hope this information has been helpful in resolving the complaint.Best Regards, [redacted] Wayfair.com