Wayfair, LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] There was NO "large" discount offered for future purchases as referenced in the business's reply There was no discount offered period This is completely not true, but also does not surprise me I was offered to purchase the item I ordered (that was mis-advertised) for additional $500, which is a repetitive special price for this item at other retailers After all the trouble I have been thru with Wayfair, why would I want to pay the "usual" price? I can buy this item from [redacted] or similar merchant Also, Wayfair did not discover the issue until I reached out to them, which was well beyond the promised shipping date range Very disappointed Not a reputable company, and others should really be aware of it Businesses make mistakes, but customers should not be the ones paying for them.Additionally, previous business response provided a link to the "user agreement" referencing the fact that Wayfair can cancel any order and adjust any price at any time The link is not working, and I am not surprised ? Regards, [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order In order to rectify the situation, we have waived the return shipping costs and provided a full refund for the return of the Zora Arm Chairs.The customer placed her order for the Zora Arm Chair (qty4) on 10/11/On 11/12/the customer reported that one of the chairs had a defect in the upholstery and we provided a full refund to resolve the matterOn 11/16/the customer requested to return the other chairs and due to the previous issue we asked the customer to inspect the other chairs for any issues before proceeding with the return On 12/15/the customer let us know the chairs were in good condition and still wished to return themThe customer was informed that the chairs were now outside our day return policy we were unable to accept the returnOn 12/17/the customer was informed the we would step outside the return policy by accepting the return for store creditAlthough our agents were following our return policy we have the ability to make exceptions when isolated incidents such as this occur and regret this exception was not made for the customer sooner given the history of the orderWe have reached out to the customer to further apologize and provided a return for a full refundIf the customer has any additional questions, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order.When shopping with Wayfair we ensure that all of our customers personal contact information is private and confidentialWe do not provide any information in regards to order information, order issues or customer contact information to anyone other than the individual listed as the contact on the orderWe will never send any financial documentation to anyone other than the contact on the orderWe have confirmed with our Financial Department the only email they sent any billing inquiries to was solely the email provided on the orderIn an effort to resolve the situation, I attempted to reach the customer by telephoneThe customer stated that he did not wish to speak to Wayfair in regards to the issue and disconnected the callIf the customer has any additional questions or concerns they may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I got another delivery today and it still was wrong peice!! I don't understand why I can not get a complete set!..for each delivery I lose time at work! And it's always same response, we are sorry, we will send correct item right away...its all [redacted] ! Regards, [redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we have fully refunded the customer in the amount of $We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsThe customer ordered the Workbench Top

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The business has again provided erroneous and misleading informationAll of the latest correspondence I have had with Wayfair states that delivery will not be until May 17th, at the earliestEmail attached for reference Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation we have provided the customer a significant discount to keep.The customer placed his order for the [redacted] on April 23, Regrettably, we experienced a listing error and the sectional was listed as Genuine Leather when it is in fact Bonded LeatherWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureWe have updated our listing to show the correct details.We reached out to the customer to apologize and processed a discount off this order for the misinformationIf the customer has any additional questions or concerns, he may contact [redacted] at [redacted] .We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The [redacted] delivery man was just here this morning and he confirmed that he did deliver box (mattress) on I believe 7/and other box on 7/(bed)The problem remains that I am being charged for boxesI am being charged for beds and mattressPlease advise.Thank you, [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we offered to provide the customer the Liliann Napkin at a discountWe unfortunately encountered a technical glitch that temporarily caused the Liliann Napkin (set of 6) to show the price for one single napkin in a few places on the websiteWe never want to mislead our customers and have corrected the errorWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)” (http://www.wayfair.com/customerservice/general_info.php#terms).We reached out to the customer to apologize and offered a discount off this itemIf the customer has any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderThe customer ordered the Faux Leather Zero Gravity Deluxe Massage Chair that was delivered on February 16, Regrettably, during the delivery the customer's flooring was damagedWayfair takes issues such as this very seriously and only work with licensed, insured movers should in the rare event these circumstances occurWe have advised the customer to open an insurance claim with our delivery companyThe customer has been working with the delivery company as well as a specialized delivery associate here at Wayfair to ensure the pending claim is settledWe will continue to work with all parties involved to ensure a resolution.We reached out to the customer to further apologize and as a gesture of our heartfelt apologies we have provided a discount on the customer's orderIf the customer has any additional questions, he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customer. The customer placed his order on July 8th for the [redacted] Pool Water Pad. Unfortunately, we experienced an unexpected backorder on the item. We strive to ensure that all orders are... successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable. A customer service representative was working with the customer to ensure the delivery of his item. The customer’s order was shipped on August 13th and was delivered on August 18th . The customer’s package may be tracked on [redacted] using the following tracking number: [redacted] . If the customer has any additional questions or concerns, he may contact [redacted] , at [redacted] .We hope this information is helpful in resolving the complaint. Best Regards, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order With our automated process we attempted to settle the payment on November 3rd to the customer's account, but was unsuccessfulWe attempted a second time on November 10th when the last item shipped, this too was unsuccessfulWe were successfully able to charge the customer’s account on November 15, The customer contacted us on November 17, and informed us that his account had overdrawn in the amount of $The customer provided documentation showing there were no duplicate charges from Wayfair, although, there were other purchases the customer made with other companies after placing there order with us that contributed to the customer's account going into the negative.While it is not Wayfair's responsibility to cover an overdrawn account, we definitely understand the hardships during this time of year and stepped outside of our policies by providing a $discount to the customer’s order which settled back on his card on November 17, 2016If the customer has any additional questions, he may contact [redacted] , Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair

To Whom It May Concern,We apologize for the inconvenience the customer has experienced with his orderWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersThe customer's order was delivered on November 3, 2016; regrettably, he reported to us that his boxes arrived completely emptyWe contacted [redacted] to find the lost merchandise and agree the delay with the customer's order is unacceptableThe customer's refund for his order in the amount of $was processed on November 8, 2016, and he will be able to see his credit on his original payment method three to five business days after the refund was processed.We reached out to the customer to further apologize and provided him with a 15% off promotional code to use on future orderIf the customer has any additional questions he may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We apologize for the trouble the customer has experienced with their replacement order for the [redacted] End TableThe delivery was delayed by [redacted] due to a Winter Storm in the area impacting delivery abilities and causing a delay to all incoming shipmentsAt this time - The order has been confirmed as delivered on March 17th with [redacted] tracking number [redacted] We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have asked a medic to contact them in regards to the damageHe has set up a time 10/to repair the damageWe handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, medics, or offer a full refund for damaged or defective itemsOn July 26, the customer notified us that the Lark Manor - Ellington TV Stand they ordered and received was damagedWe ordered a replacement that same dayThe item shipped July and was delivered on August 17thThe customer reported damage and we set up a medic to come out to the location to fix the damageIf the customer is not happy with the technician repairs, we will be happy to further assist themWe reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to resolve the situation, we have provided a full refund and a discount on a future orderWe offer many items in our clearance center (previously purchased and returned merchandise) at a large discountWe sincerely apologize for any inconvenience this customer suffered due receiving an incorrect itemUnfortunately, we did not have any other clearance inventory in stock for this curio cabinet and our new inventory is out of stock and unable to be sold with the clearance discountWe have reached out to further apologize and have provided a full refundWe have offered alternative curio cabinets at an additional discount and provided a gift card for her troublesIf the customer has any additional questions or concerns she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com