Wayfair, LLC

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to resolve the situation, we have provided a full refund and a discount on a future orderWe offer many items in our clearance center (previously purchased and returned merchandise) at a large discountWe sincerely apologize for any inconvenience this customer suffered due receiving an incorrect itemUnfortunately, we did not have any other clearance inventory in stock for this curio cabinet and our new inventory is out of stock and unable to be sold with the clearance discountWe have reached out to further apologize and have provided a full refundWe have offered alternative curio cabinets at an additional discount and provided a gift card for her troublesIf the customer has any additional questions or concerns she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have ordered her a replacement for the defective unitWe handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacement parts or units, or offer a full refund for damaged or defective itemsWe may also have a one year warranty, depending on the itemDuring this time, we are happy to order replacement parts or units for any defective itemsThe customer placed her order for the [redacted] ® - [redacted] Piece Wicker Deep Seating Group with Cushions as well as an additional year warranty through a third party company on 10/21/This third party company covers accidental damage that occur post deliveryOn May 4th, the customer notified us that the Piece Seating Group she ordered and received was starting to show signs of defectsRegrettably, the defect issues were not properly addressed as there was a misunderstanding regarding the warranty coverageWe understand the customer's situation and are truly sorry for her experience with usWe have since addressed the defect issues and ordered the customer a replacement unit.We have reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order Unfortunately, we incorrectly listed the [redacted] - Medium-Back Adjustable Swivel Office Chair as a set of chairs when it should have been priced for a single chairWe have no desire to mislead our customers and regret when these rare errors occurIn an effort to rectify our error, we have provided a partial refund to the customer and removed the item from the websiteIf the customer has any additional questions or concerns he may contact [redacted] We hope this information is helpful in resolving the complaint.Best Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the trouble the customer has experienced with their replacement order for the [redacted] End TableThe delivery was delayed by [redacted] due to a Winter Storm in the area impacting delivery abilities and causing a delay to all incoming shipmentsAt this time - The order has been confirmed as delivered on March 17th with [redacted] tracking number [redacted] We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 01/04/for the 3,sqft [redacted] Vent Wood StoveThe item was originally scheduled to ship on January 15, Unfortunately, we experienced an unexpected shipping and delivery delay on the item and pushed the estimated shipping date to February 6, We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has reached out to the customer to ensure the delivery of their item and offer any assistance possibleThe wood stove will arrive at the delivery agent in the customer's area on February 12, and they will schedule the inside delivery within 24-hours once they have received the itemOnce the item has been successfully delivered, we will work with the customer to provide a discount for all the delays.If the customer has any additional questions or concerns, they may contact [redacted] at 1- [redacted] We hope this information is helpful in resolving the complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced.We unfortunately experienced a pricing discrepancy on our browsing pageWe incorrectly listed the set of two [redacted] Ladder Back Side Chairs with the price of one chair onlyWhen viewing the chairs on the product page or in the customers shopping cart, the price was reflected correctly for the set of twoWe have no desire to mislead our customers and regret when these errors occurWe have since corrected this error on site.In an effort to rectify our error, we have ordered the customer the chairs at the $If the customer has any additional questions or concerns he may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderThe customer placed his order for [redacted] - Portofino Convertible Crib on August 10, The customer contacted us on August to notify us that the delivery arrived damagedWe promptly ordered the customer a replacement part to be shippedUnfortunately, there was a delay with shipping the missing part due to the manufacturer needing more information to confirm that the correct part was sentWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptableWe reached out to the customer to further apologize for the trouble, and at that point the customer notified us that the replacement part never arrived, and that there were other damaged parts as wellAs the customer had already ordered another crib, he opted for a full refund rather than any additional replacement partsSadly, due to a pending credit dispute on the charge we are unable to process a refund until the outcome of the dispute is determinedThe customer has been made aware of the dispute time frame and accepted this resolution.If the customer has any additional questions, he may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for any inconvenience the customer has experienced while trying to purchase on our site.Currently the item the customer is interested in is out of stockWe have no desire to mislead our customers and regret when any error or confusion like this occurs We have offered to step outside of our policy and extend a one time exception discounted price when the item becomes availableWe will continue to work with the customer to ensure the issue is resolvedIf the customer has any additional questions or concerns they may contact Lauren Roberts at ###-###-####We hope this information is helpful in resolving the complaint.Best Regards, [redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with her orderThe customer’s order has been cancelled and her pending charge of $has been voidedWe do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer placed her order for the 9'3'' x 12'6'' [redacted] Ivory Area Rug, the item was listed with the incorrect price, as it was not up charging for the larger sized rugsWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price We reached out to the customer to apologize and offered a discount off of this itemIf the customer has any additional questions or concerns she may contact [redacted] , at ( [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: My issue was resolved by Ms [redacted] at Wayfair, a different person than who was sending the responses back here on Revdex.comShe did a great job resolving my issue that some others did not seem interested in doingSo thank you for helping to get my issue resolvedThe issue could be closed Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] I'm sorry, but I just don't understand this form Mr [redacted] has the facts wrong, but the outcome is all that I care about I would like to purchase the white hokku vanitas bejeweled platform queen bed at the price he quoted $with the 10% discount they had offered me I would be happy with that outcome I have called and left Mr [redacted] a voicemail stating the above and will try and call him again on Monday Thank you for your help

To Whom It May Concern, We are very sorry for the trouble the customer experienced on their orderOn April 11th, the customer placed their order for the [redacted] Mid Century Tufted SectionalUpon going through Wayfair's order processing, the information raised some concern causing us to mark this as potential fraudWayfair's fraud check is a rigorous process that is in place with the main goal of protecting our customers and their personal informationWe check orders for any suspicious or incorrect informationIf we cannot verify the authenticity of the information provided, Wayfair reserves the right to cancel any order at any time to ensure only valid orders are processed and shippedWe reached out to the customer to further apologize for the trouble and to assist in placing a new order with the given account restrictionsIf the customer has any additional questions or concerns they may contact Jean Oreste at [redacted] We hope this information is helpful in resolving this complaintBest Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their accountTo rectify the situation, we have removed the customer from our mailing and phone listsWe have reached out to the customer to further apologize for the frustration they have had If the customer has any further questions or concerns, they may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaintKind Regards,Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on their orderThis order was delivered on November 2nd, We are working with the customer to help them return it at no cost.The item was listed correctly but with an inaccurate pictureWe offered the customer a full refund return which they acceptedAs soon as the item has been picked up we will issue the refund to the customerIf the customer has any additional questions, she may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on 03/20/for the [redacted] - [redacted] Slate Counter Side Chair and Kitchen Island With Wood TopThe items shipped on 03/21/Unfortunately, we experienced an unexpected shipping and delivery delay on the item and pushed the delivery date from 04/06/to later this month and will be scheduled with the customer once it arrives at the local carriersWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of their itemThe item is estimated to arrive to the local delivery agent on 04/24/and the delivery will be scheduled with the customer once the item has been inspected.If the customer has any additional questions or concerns, they may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] Rug.The customer placed her order for the [redacted] Rug on 05/28/At this time of purchase, we provided her with an estimated ship date of 05/31/The customer contacted us on 05/29/to request that her order be cancelledUnfortunately, at that the time, the customer's order has already in the shipping process and once an order is being prepared to ship, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsWe have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refundIf the customer has any further questions or concerns, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] **

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order We stepped outside of our return policy and refund the customer in full for the [redacted] - Beginnings Storage Cabinet/WardrobeWe are proud to offer our customer’s a day return policyPer our return policy, roundtrip shipping costs are deducted from the customer’s total refund In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occurWe reached out to the customer to further apologize and offer assistance with his returnIf the customer has any additional questions, he may contact [redacted] , a [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order In an effort to resolve the situation, we have provided a full refund.We offer many items in our clearance center (previously purchased and returned merchandise) at a large discount While the returned clearance [redacted] Side Chairs were listed on our clearance center as being sold individually, brand new inventory was listed on our site as a set of at retail pricingWe have no desire to mislead our customers and regret when confusion like this occursWe sincerely apologize for any inconvenience.We have reached out to further apologize and have provided a full refundIf the customer has any additional questions or concerns she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com