Wayfair, LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I will only accept the response from the business when all parts have been received and the product is installed as expected when ordered I have received shipping confirmation on the replacement parts, but installation requires that the part be the correct item and that the product as a whole is installed as a result of receiving this partI do not wish for this complaint to be closed at this time Regards, [redacted]

To Whom It May Concern,We apologize again for any inconvenience caused to the customerThe customer has been contacted by our local delivery agent and the order has been scheduled for delivery to the customer on Apr 28, (02:PM - 06:PM)If the customer has any additional questions or concerns, he may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Unfortunately, even after Wayfair’s intervention, the problem remains unsolvedAlthough I have received apology from Wayfair and they have agreed to waiver my assembly fee, which is about $120, but nothing in my opinion was done to make the assembly happenedHere is the latest updateI was called on Tuesday 05/01/by [redacted] confirming my furniture assembly appointment between PM and PM todaySo I took a half day off work to be thereToday at 3:PM [redacted] called me to inform me that the assembly would be cancelled again as it requires two man and the order was given just for oneJust for the record, this was exactly how our last assembly was scheduled and then canceled by [redacted] I was advised next time to verify that the order is given for two man jobI’m so grateful they have not required me to give their handymen a wacalls, to assure they have had a nutritious breakfast and to remind them to take their toolboxes for the jobIf this is their idea of the customer service that I don’t want to have any business with themSince I believe its Wayfair’s responsibility to assure their contractors are up to reasonable standards, I have contacted Wayfair againThis time I have requested different assembly contractor and one week deadline for assembly completion.Wayfair has attempted reaching out to another assembly company to get the armoire assembled but wasn’t able to set it upSo they have contacted me in a two day to inform me that they have no another contractor in my area to complete the assemblyThey have agreed to issue a full refund for the item so I will be allowed to donate or dispose of their item and to purchase a new one through the different sellerAccordingly, that is the only solution Wayfair has presented to me instead of providing a furniture assembly services that they have offered and I have paid forAfter two months of fighting for receiving the service, four failed attempts to complete the assembly, unpaid missed work time, half-dozen emails and phone calls, all what I was finally given is my money backPlus, this useless pile of plywood, delivered to me instead of assembled armoire, is now mine to keep, to throw away, to set on fire etcTo me it certainly not worth my lost time/ productivity and stress of trying to stand for my groundI am back to the square one after losing two month on this pathetic journeyWayfair was not able or not willing to fulfill its obligations and just dropped the ballThe massage to consumers is that Wayfair is quick to charge for furniture assembly services, lousy with providing it and gives you no guarantee this would actually happen Sincerely Regards, [redacted]

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her orderAt this time, the order for the inch BuiDishwasher was cancelled and all charges have been fully refunded.We work hard to provide accurate shipping and delivery estimates and we sincerely apologize this item was not only marked as shipped in error, but also turned out to be out of stock and discontinuedWe reached out to the customer to further apologize for the trouble and provided her a refund on this order, as well as a partial refund on a past order for their troubleIf the customer has any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, this customer's order was lost in transitWe initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptableUnfortunately, the customer's items were not locatedWe issued a refund in the amount of $to the gift certificates that the customer had originally used to place the orderNow, that the customer has requested a refund check instead, we have contacted our finance team to have the check processedThe customer can expect to receive the refund check in the amount of $within the next four to six weeksWe reached out to the customer to further apologize and to set expectations for the receipt of the refund checkIf the customer has any additional questions he may contact [redacted] at ( [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience our customer experienced with her orderIn an effort to rectify the situation, we have shipped the vanity without the mirror and applied a discount.Regrettably, the 72" Double Sink Bathroom Vanity Set with Mirror was unexpectedly delayedWe sincerely apologize for any inconvenience and have updated the out of stock status on the itemWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.Upon further investigation it was discovered that the mirror portion of the 72" Double Sink Bathroom Vanity Set with Mirror was out of stockTo avoid further delays, the mirror was removed from the customer’s order and a discount provided insteadWe reached out to the customer to further apologize and we will continue to monitor the customer’s order to ensure a successful delivery as their order shipped on 6/21/If the customer has any additional questions she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern: We apologize for the trouble our mutual customer has experienced with their order.The customer placed their order on November 22nd and an email was sent to them on November 23rd advising there was an issue processing their order stating the billing address didn't match what was on file with the card issuing bankIt is certainly frustrating if the customer did not see this email as soon as it was sent causing further delay to their order shipping and being delivered.An order specialist has been working directly with this customer and at this time the billing address has been corrected and the order is processing as expectedThe majority of the items have already shipped and been delivered and the rest are preparing for shipmentIf the customer has any further questions or concerns, they may contact [redacted] , Revdex.com Liaison at ###-###-####We hope this information is helpful in resolving the complaint.Kind Regards,***Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderIn an effort to resolve the situation the customer's order, we have issued a discount on the customer's order.The customer placed her order on 11/10/for multiple itemsWhen we received this order online, the option to receive " month 0% Financing" had not been selected during checkoutWe truly cannot apologize enough for any inconvenience this may have caused.We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] The customer placed her order for the [redacted] on 4/9/At the time of purchase, we provided her with an estimated ship date of 4/12/The customer contacted us on 4/12/to request that her order be cancelledUnfortunately, at that time, the customer’s order had already been packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs.We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refundIf the customer has any further questions or concerns, she may contact [redacted] , Revdex.com Liaison at ###-###-####We hope this information is helpful in resolving the complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his orderThe customer placed the order for One [redacted] - Don't Worry [redacted] Cover and Pillow Case Set on November 25, The customer contacted us on December 17th to notify us that the delivery arrived with the wrong pillow casesWe promptly ordered the customer a replacement to be shippedUnfortunately, there was a delay with shipping the replacement pillow cases as these items are made to order and a ship speed upgrade was not successfully processedWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptableA customer service specialist has been working with the customer to resolve the complaintWe confirmed the missing part was delivered on December 28, 2016.If the customer has any additional questions he may contact [redacted] , Revdex.com liaison at [redacted] We hope this information is helpful in resolving the complaint.Best Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we ordered a replacement twin mattress.The customer placed her order for the Wayfair [redacted] 12" [redacted] Mattress Size Twin on May 11, Regrettably, our customer was sent the full size mattress instead of the twinWe promptly ordered the customer a replacement, which sadly also arrived in the full sizeWe sincerely apologize for the inconvenience and agree the error We reached out to the customer to further apologize for the trouble and ordered another replacement after confirming with our warehouse that the correct twin size would be shipped, which is expected to arrive to the customer today May 27, under [redacted] Tracking # [redacted] We have also issued a return pickup for one of the two incorrect mattresses the customer received and advised the customer they are able to use the other one while they wait for the correct one to arriveIf the customer has any additional questions, she may contact [redacted] , by calling [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble this customer experienced with our website.We do our best to ensure that Wayfair.com is always displaying the correct and most up to date informationRegrettably, when the customer was searching our Open Box section and located the [redacted] Personalized Kids Club Chair, the item was incorrectly listed as being available for the Open Box price of $We sincerely apologize for any inconvenience our error caused to the customer and have since notified the correct internal department to update our site.We have reached out to the customer to further apologize and offer a discount toward the full price itemIf the customer has any further questions or concerns, they may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have been contacted by Wayfair as indicatedHowever it was not merely about using the Wayfair credit card it was that I was not allowed through [redacted] to chose which method of credit I wanted to use for payment Not only do I have Wayfair but about ten other forms of credit cards through various banks As a consumer I have a right of chose of which method of credit cards when clearly they advertise [redacted] , ***, [redacted] and [redacted] creditOf which I have all In any event, the money was refunded to my checking account and the order was cancelledI might point out if I only ordered it on November 12th, then why did they receive a cancelation on November 9th? In summation, their response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderIn an effort to rectify the situation, we have placed an order for the additional cartons at no additional cost to the customerWe do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer placed her order for the [redacted] ceiling tile, the item was listed with the incorrect square footage per cartonWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct square footageWe have reached out to the customer to further apologize and have ordered the additional square footage at no additional cost to the customerIf the customer has any further questions or concerns, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with the orderThe customer placed the order for the Modern Glass Dining Table on March 21, The customer contacted us on March 29th to notify us that the delivery arrived damaged with scratchesWe promptly ordered the customer a replacement part to be shippedUnfortunately, there was a delay with shipping the replacement dining table baseWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptableA customer service specialist has been working with the customer to resolve the complaintWe confirmed the replacement dining table base was delivered April A discount has been issued for the inconvenience the delay has caused.If the customer has any additional questions they may contact [redacted] , Revdex.com liaison at [redacted] We hope this information is helpful in resolving the complaint.Best Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer $on January 28, We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn January 28, the customer notified us that the Bobkona Lexington Left Hand Facing Sectional she ordered and received was damaged and defective Regrettably, the defect issue was not properly addressed since the customer was outside our day window to report such incidentsWe understand the customer’s situation and agree we should have certainly stepped outside of our day policy in this instance as the item still fell within the month manufacturer warrantyWe reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation we have offered the customer assistance with returning the sectional for a full refund.The customer placed her order for the Della Sectional,

To Whom It May Concern, We would like to apologize for the confusion and the frustration that the customer has experienced with this orderWayfair never wants our customers to experience these kind of billing issues and ideally payment would always be collected at the time of purchaseWe understand it's the holiday season and we're happy to accommodate our customers on a case by case basisAlthough we normally would require payment in full we've decided to make an exception for this specific customerWe have reached out to the customer to work out a plan to resolve this issue which involves spreading the payments out over several monthsWe are working directly with the customer on a solution that will best suit their needsIf the customer has any additional questions or concerns, they may contact [redacted] at ###-###-####We hope this information is helpful in resolving the complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his orderThe customer's order has been cancelled and his pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date information Regrettably, when the customer placed his order for the [redacted] Side Chair, the item was listed with the incorrect quantity for the priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct quantity at that priceWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on this orderWe work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is backordered without prior noticeOn 12/the customer was notified by email that her order for the Three Posts - [redacted] Upholstery [redacted] Sofa was placed on a backorder for several weeksThis item is made to order and unfortunately, due to production delays, was not ready to ship by our original estimateWe are working with our manufacturer now to have this shipped as soon as possible, as well as looking into alternate warehouses or a substitute item, although we are unable to ship a large freight item to be delivered February We reached out to the customer to further apologize for the trouble and provided her with an update on the backorderIf the customer has any additional questions or concerns she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair