Wayfair, LLC

We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 05/07/2017 for the [redacted] Platform Bed. The item was shipped on May 6th, 2017 via freight carrier and arrived at his local delivery agent on 05/11/2017. We have been informed by the customer's...

local delivery agent they had attempted to contact the customer on multiple occasions at the number on file but have been unable to reach him to schedule the delivery. We have reached out to the customer to verify their contact information and we have also reached out to the delivery company to ensure the delivery appointment is scheduled within the next business day. If the customer has any additional questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his order. The customer's order has been cancelled and his pending charge of $62.80 has been voided.We do our best to ensure that our products are listed with the correct and most up to date information....

Regrettably, when the customer placed his order for the Astoria Grand - Copenhagen 26" Swivel Bar Stool with Cushion, the item was listed with the incorrect price. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. The customer’s order has been cancelled and his pending charge of $39.02 has been voided.We do our best to ensure that our products are listed with the correct and most up to date information....

Regrettably, when the customer placed her order for the Tuscany Walnut 3" x 6'' Travertine Subway Tile in Tumbled Brown, the item was listed with the incorrect price. We sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price.  We reached out to the customer to further apologize and provided a gift card to use towards a future purchase. If the customers have any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Yes the problems were quickly resolved after I contacted Revdex.com I did look at other rating sites and saw so many complaints I thought I was in a bad problem but it was resolved and my daughter has a great experience with dining ro furniture and I would order from way fair again thanks so much

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I have contacted wayfair I was offered a $250 dollar wayfair credit but im not satisfied with the outcome I need a refund of $250 the wayfair credit does not help any I need another pair of mattresses not store credit  from way fair I dont want to deal with wayfair any more I have already made another mattress purchase hope u can help  Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced. We offer magazine subscriptions through [redacted] as a promotion to our customers. The promotional offer will is shown in the product details tab on a qualifying product’s listing page as well as in the...

customer’s shopping cart. Within the shopping cart, the customer will have the option to opt out of the subscription and receive a rebate instead. The customer will never be charged for the subscription and the subscription will not be automatically renewed.We are very sorry that the promotion was not made clear to the customer at time of purchase. We appreciate the feedback and will work with our teams to better show the promotion during checkout. If the customer needs any assistance cancelling the magazine subscription, please contact [redacted].Thank you for your attention to this matter. Best,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and refund the customer in full for the [redacted] - Model H Platform Bed Frame. We are proud to offer our customer's a 30 day return policy. Per our return policy, roundtrip shipping costs are deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her full refund return. The customer requested not to be contacted by Wayfair anymore. If the customer has any additional questions, she may contact [redacted] with the Customer Advocacy Team with any further questions or concerns at [redacted].Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response is fairly accurate in concerns in reference to complaint #[redacted]. I had paid for inside delivery to room of choice and assembly on original order;  and so I expected it to be so on the replacement order.    I am still waiting on shipment information on this replacement dresser.  I reluctantly decided to accept a replacement dresser because the one I paid for on Nov 6, 2015 was lost and never delivered and is now a backordered item until end of March.   As far as I am concerned my complaint is not resolved until I actually receive a dresser!   Keep in mind,  I paid in good faith for a dresser on Nov 6 2015 and still do not have a dresser.  Just having an order placed with Wayfair apparently doesn't mean a thing,  nor does being told the order is shipping.  Until I actually receive something from them,  I don't feel this complaint should be closed. 
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we called the customer to discuss our shipping practices and to apologize about the inconvenience they experienced. We have verified that the customer has been refunded for the return of the [redacted] Studio - [redacted] 8 Piece Comforter Set and also followed up with her about the delivery of an alternate order to make sure that it arrived to her satisfaction.The customer placed her order for the [redacted] 8 Piece Comforter Set on December 29, 2017. At the time of purchase, we provided them with an estimated ship date of January 12, 2017. The customer contacted us on December 31, 2017 to request that her order be cancelled. Unfortunately, at that time, the customer's order had already prepared for shipping and we were not able to cancel it since the item was shipping earlier than originally estimated. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We have reached out to the customer to further apologize for the frustration caused and informed her that we have issued a full refund. If the customer has any further questions or concerns, they may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 10/01/2016 for the Hi-Line Gift Ltd. - Cardinal on Branch Statue. Unfortunately, we experienced an unexpected backorder on the item and pushed the shipping date from 10/4 to...

10/11. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of her item and confirmed her item shipped with priority. The customer's order was shipped on 10/07/2016 and is now in the customer possession. The customer’s package may be tracked on www.[redacted].com using the following tracking number:  [redacted]. If the customer has any additional questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation we have provided the customer a full refund.The customer ordered a convertible sofa that was delivered on December 9th. On December 11th, the customer...

notified us that she received the incorrect convertible sofa, which only converts to a twin bed instead of a full bed as advertised on our site. We have no desire to mislead our customers and regret when these rare errors occur. We have reached out to further apologize and have provided a full refund. If the customer has any additional questions or concerns he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind RegardsWayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
  The response from Wayfair is unacceptable to me and inane. Despite informing [redacted] that Wayfair does still carry my original curio cabinet he has stated that they do not.   As such, I have included the item as offered on Wayfair's site today. Because Supervisor [redacted] was also not familiar with Wayfair's products, she sent me the [redacted] cabinet instead of the [redacted].    I provided 3 options for Wayfair to satisfy this situation.  [redacted] has made it clear that Wayfair has no intention of doing any of the.  It should be noted that the cost is sending a new Top Panel (Part A) as I originally requested would cost $30.09 but [redacted] has stated that Wayfair cannot afford to do this.    I do not feel there is any point in continuing a dialogue with Wayfair for them to tell me that they can't remedy the current problem.  So far the solution was for me to pay full price to purchase another curio cabinet.  This recommendation was followed up with the empty comment, "Let me know if there is anything else I can do for you."  Are you kidding?  You've done nothing to help me so therefore you can't do more.    Thus, I "reject" Wayfair's response, but unless a real remedy is offered, I don't have the time to continue further communications.  Respectfully,  [redacted]       Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. The customer ordered two bathroom vanity sets that were delivered on January 18th. Regrettably, during the delivery the customer's flooring was damaged. Wayfair takes issues such as this...

very seriously and only work with licensed, insured movers should in the rare event these circumstances occur. We have advised the customer to open an insurance claim with our delivery company. The customer has been working with the delivery company as well as a specialized delivery associate here at Wayfair to ensure the pending claim is settled. We will continue to work with all parties involved to ensure a resolution.We reached out to the customer to further apologize and as a gesture of our heartfelt apologize have provided a discount on the customer's order. If the customer has any additional questions, he may contact [redacted], at [redacted] We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

Per consumer [redacted],  the issue has been resolved.

To Whom It May Concern:We sincerely apologize for the trouble the customer experienced while attempting to place an order for Bar Stools on Wayfair.com.   We do our best to ensure that our products are listed with the correct and most up to date information.  We also try to be as...

competitive as possible with our pricing which can cause fluctuation in a short time period.    We have reached out to the customer to further apologize as well as requested requesting more information regarding the pricing discrepancies. We also offered to assist the customer in placing an order for barstools with a discount due to this inconvenience.If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.  We stepped outside of our return policy and have issued a free return for the [redacted]We are proud to offer our customer’s a 30 day return policy. Per our return policy,...

roundtrip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for a [redacted] Sofa and Chaise on November 13, 2016. We reached out to the customer on January 11, 2017 to inform her the order had been lost in...

transit and we were ordering a replacement. We promptly ordered the customer a replacement that is now in the customer's possession. We confirmed the entire order was delivered on January 24th, 2017. If the customer would like to return the order, we would be happy to help her set that up and process a refund once confirmed back at our warehouse.We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. The customer has been given a discount on the order as a gesture of our apologies. If the customer has any additional questions she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for [redacted] - Upholstered Platform Bed on March 6th, 2017. The customer contacted us on March 31st to notify us that his delivery arrived...

incomplete and was missing box #2. We promptly started a search for the second box, unfortunately, there was a delay with the search for the missing part. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaint. We confirmed the missing part will be delivered on April 14th 2017. If the customer has any additional questions he may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.  We stepped outside of our return policy and arranged a return for full refund for the Signature Design by [redacted] [redacted] We are proud to offer our customers a 30 day return...

policy. Per our return policy, roundtrip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We have reached out to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com