Wayfair, LLC

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderWe stepped outside of our return policy and refunded the customer in full for the Zipcode Design - *** Piece Comforter Set and the Wayfair Basics Series Piece Sheet SetWe are proud
to offer our customer's a day return policyPer our return policy, return shipping costs are deducted from the customer's total refundIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occurWe reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact *** *** at ***We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's replacement slipcover request was delayedI have contacted
the warehouse to request that the custom slip covers are added to the site so that the customer has the option to purchase themWe reached out to the customer to further apologize and will continue to work with the customer as these custom slip covers are added to our site for purchaseIf the customer has any additional questions they may contact *** *** at ***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience and delay the customer experienced with her orderIn an effort to rectify the situation, we are continuing to work with all parties to ensure the original or the replacement arrive as soon as possible.The customer placed her
order for the *** Dining Table on April 28, 2016, which shipped on May 2, Regrettably, the table was deemed lost in transit and upon notification of this we promptly ordered a replacementThe replacement was then cancelled as the original table was located and continued its journey to the local delivery terminalUnfortunately, the original table was misplaced for a second time and we have ordered a replacement in hopes of preventing any further delaysWe sincerely apologize for the inconvenience caused and agree that the missing order and delay is unacceptable. We reached out to further apologize for the troublesomeness experience and have issued a significant discountWe are continuing to work with all parties to ensure the original or the replacement arrive as soon as possibleIf the customer has any additional questions she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Best Regards, Wayfair.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the experience the customer had with his order and for any inconvenience it may have causedIn an effort to resolve the situation we have price matched to the *** listing as well as applied the 10% promotional codeA refund of $has
been issued to the customer.The customer called our service team to inquire about price matching to the ***’ price of $for the Princess Convertible Crib that we have listed for $We do not have a price matching policy and regrettably the customer was provided conflicting information when he called back due to a dropped call.We have reached out to the customer to further apologize for the troublesomeness experienceAdditionally, a Service Specialist is currently working with the customer to find alternatives for the free gift that was unexpectedly discontinued.If the customer has any additional questions, he may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I have forwarded the following information as requested, but feel that the comforter was in fact defective and did not state on the website dryer lowI have sent pictures of the burnt comforter previously. Obviously if any other clothing was burnt in our new dryer, the manufacture would immediately be contacted. This is a first time issue which has occurred with the dryer, therefore it seems it is the material of the comforter that seems to be the issue
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we ordered a replacement curio cabinet on October 21, 2015. We handle standard returns, defects, and damage issues within days of deliveryDuring this
time, we are happy to order replacements, parts or units, or offer a full refund for damaged or defective itemsOn June 30, 2017, the customer notified us that the replacement curio cabinet they ordered on October 21, 2015, was defectiveWe went outside of our policy and limited warranty for the curio cabinet and place an order at no-cost to the customer for a similar curio cabinetThe customer has not reported any issues with the new curio cabinet delivered on July 10, The customer has requested a return of the free curio cabinet, a new similar curio cabinet to be shipped, and Wayfair to pay for assemblyAs we have already gone beyond our limited warranty and delivered, with the customer's approval for this item, a free curio cabinet, we will not ship another free item and pay for assembly of the item.We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, they may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their order and the blank email that was sent to the customer in error. We reached out to the customer to apologize and have mutually agreed with the customer to a discount on the order to resolve the issueIf the customer has any additional questions or concerns they may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***This issue was much larger than just thatI was told my package would be delivered that Saturday I waited from going to work to wait My couch was scheduled to be delivered from 1pm-5pm5:came and I never got a call so I called in asking where my couch was The customer service representative told me that because of traffic my couch wasn’t being delivered So because of traffic they couldn’t call me to tell me that so I wasn’t late to my job for nothing ? I was very angry! They reassured me they would get it delivered right away on Tuesday after Christmas ! I was mad because I was going to NYC to see my family for the holidays and had to cancel my trip to take delivery of a couch I waited and Tuesday my couch was supposed to be on the way Of course I never got a call either so again I call inThey told me that they thought I didn’t want it anymore so they sent it back to the warehouse for a returnAt that point I then told them screw everything I just want my money backTheir customer service is terrible and the quality of their products are terrible My table and chairs came with no directions or screws to put together It didn’t even come with the legs to put the seats onHow the heck can you put a table together with no legs ? I had sold my couch waiting on this new one and if left me with none but a big headache I am looking for a significant discount if he even thinking about reordering with them
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I received a nice voicemail from the company stating that they had sent me an email that I could respond to to send them a screenshot of the ad but I've yet to receive it, so I've attached it here. Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we have refunded the customer $for the taxes charged in error. We unfortunately encountered a technical error on 7/26/17, and as a result the
customer's order was charged $in taxes in errorWe truly regret when these infrequent technical errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, our Customer Service Manager *** *** found this error immediately and emailed the customer confirming we would be issuing the refund.When an order is placed on Wayfair the funds are marked as pending on the Credit Card, but will not charge until the item shipsAs this order has not shipped yet, the original pending charge of $is still on the customer's cardOnce the item ships, the pending charge will settle for the correct total of $as the taxes were refundedAt this point the customer has not been fully charged for the item or taxes and will be charged the correct amount when the item ships.We reached out to the customer to apologize and confirm our shipping estimatesIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have fully refunded the customer.The customer placed her order for *** Sectional on March 25, 2016, which was delivered on April 15, Regrettably, the sectional arrived missing parts and was damagedWe provided a discount for the damage and promptly ordered replacement parts on April 23, to be shippedThe replacement parts were shipped on April 25, and were delivered Next Day Air on April 26, We understand the customer's situation and sincerely apologize for the delay.If the customer has any additional questions she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

To Whom It May Concern,We would like to apologize for the continued inconvenience the customer has experienced with her Wayfair credit card account.Regrettably, we are unable to provide the customer with information regarding any interest chargesThe Wayfair Credit Card Accounts are offered by *** Bank and due to Consumer Privacy laws, we are unable to view financial information or request any adjustments on the customer's behalfHowever, to assist our customer we have provided her with *** Bank's information to speak directly with them regarding any billing, finance, interest rates and collecting paymentWe have also offered again to hold a 3-way conference call with the customer and *** to assist with a resolution as we are unable to make any changes to any fees that the customer may have incurred through ***.We have reached out to further apologize and have provided a discount for the experience with her Wayfair credit card accountIf the customer has any additional questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe have reviewed our return shipping information and refunded the customer in full for the *** Piece Reversible Comforter Set. We are proud to offer our customer’s a day return policy
Per our return policy, roundtrip shipping costs are deducted from the customer’s total refund with the exception that if they return via their own method a full refund is providedRegrettably, the return was not addressed properly when the customer spoke with our service departmentWe understand the customer's situation and sincerely apologize for any inconvenience the error caused the customer.We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact *** ***, Revdex.com liaison at ***. We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we have set up a return and waived the shipping costs. The customer placed his order for the *** *** *** *** *** *** *** on 5/30/
At the time of purchase, we provided him with an estimated ship date of 6/1/and a delivery estimate of 6/2/The order was unfortunately not processed on time and was not able to be shipped until 6/3/2016.The customer contacted us on 6/3/to request that his order be cancelledUnfortunately, at that the time, the customer's order had already shipped and once an order is shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item.We have reached out to the customer to further apologize for the frustration caused, and informed him we can issue a full refund once the item has been returnedIf the customer has any further questions or concerns, he may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. On January 30, the customer notified us that the Mercury Row Bedroom Set arrived missing pieces and damagedWe provided replacements in order to rectify the situationSadly, these replacements also arrived damagedIn an effort to rectify the situation, the customer has been provided a full refundWe have been in contact with both the customer and the carrier to arrange the piof the items, which are scheduled to be picked up March 8th after 4:00PM.We have reached out to apologize for the inconvenience and troubleIf the customer has any further questions or concerns, she may contact *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience we have caused to the consumerIn an effort to rectify the complaint, we have unsubscribed the consumer from all mailing listsThis includes all mailers and flyers that are sent directly in the mail. We reached out to
the consumer directly to apologize and to also provide a contact if she experiences any additional trouble We hope this information is helpful in resolving this complaint. Best Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we offered to provide several alternative couches at the original price paid for the *** *** Right Hand Facing SectionalWe also offered to provide a significant discount on any other sofa the customer likes.We unfortunately encountered a pricing error with *** *** Right Hand Facing Sectional, and as a result the customer’s order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ (http://www.wayfair.com/customerservice/general_info.php-privacy).We reached out to the customer to apologize and offered a discount off a future purchaseIf the customers have any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order was considered lost in transitWe initiated a dock
search to find the lost merchandise and agree the delay with the customer's order is unacceptableA full refund will be processing on July 3, 2017, in the form of a check due to the credit card issuing bank and account being closed.We reached out to the customer to further apologize and to facilitate the full refundIf the customer has any additional questions they may contact *** ***, at ###-###-####We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

To Whom It May Concern,We are very sorry for the inconvenience and confusion our customer has experienced with her Wayfair order. We strive for excellence on every order and work to ensure that we provide the highest quality customer service with efficient and easy order management for our
customersThe customer placed her order for the Premium Adjustable Cube Unit on September 17thThe item shipped on September 19th and the customer was sent the tracking information via emailOn September 26th, we received a cancellation request from our customerUnfortunately, once an item is shipped we are unable to process a cancellation request, but can certainly arrange for a return should a customer no longer wish to keep their itemAll returns are processed after an item has been deliveredFor any return request due to a customer changing their mind, we ask that customer's pay the return shipping costs.We have reached out to the customer to further explain our policies and why we were unable to process the cancellation request for her item. If the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com