Wayfair, LLC

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order We stepped outside of our return policy and refunded the customer in full for the Benchcraft Loveseat in Crimson.We are proud to offer our customer’s a day return policyPer our return
policy, roundtrip shipping costs are deducted from the customer’s total refund In the rare event there is an issue with the fulfillment of a customer’s order caused by delays in transit, we will make an exception to our return policyWe sincerely apologize for any inconvenience and agree the delays in transit are unacceptable. We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Pictures already send, I just want my full money back and return label to ship it back!
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his orderThe customer's order has been cancelled and his pending charge of $has been voided. We do our best to ensure that our products are listed with the correct and most up to date
informationRegrettably, when the customer placed his order for the CorkComfort 11.63" Engineered Cork Hardwood Flooring, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologize and as a gesture of our heartfelt apologies we have provided a gift card to use on a future purchaseIf the customer has any further questions or concerns, he may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. On January 30, the customer notified us that the Mercury Row Bedroom Set arrived missing pieces and damagedWe provided replacements in order to rectify the situationSadly, these replacements also arrived damagedIn an effort to rectify the situation, the customer has been provided a full refundWe have been in contact with both the customer and the carrier to arrange the piof the items, which are scheduled to be picked up March 8th after 4:00PM.We have reached out to apologize for the inconvenience and troubleIf the customer has any further questions or concerns, she may contact *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe have reviewed our return shipping information and refunded the customer in full for the *** Piece Reversible Comforter Set. We are proud to offer our customer’s a day return policy
Per our return policy, roundtrip shipping costs are deducted from the customer’s total refund with the exception that if they return via their own method a full refund is providedRegrettably, the return was not addressed properly when the customer spoke with our service departmentWe understand the customer's situation and sincerely apologize for any inconvenience the error caused the customer.We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact *** ***, Revdex.com liaison at ***. We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer's order for the *** * *** Extendable Dining Table was placed using the Wayfair Credit Card on January 29th 2016. Unfortunately, we are not able to resolve any issues
regarding interest fees or deferred credit, the customer should contact the credit card company directly*** *** can be reached at the number 1-***. We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We would like to apologize for the continued inconvenience the customer has experienced with her Wayfair credit card account.Regrettably, we are unable to provide the customer with information regarding any interest chargesThe Wayfair Credit Card Accounts are offered by *** Bank and due to Consumer Privacy laws, we are unable to view financial information or request any adjustments on the customer's behalfHowever, to assist our customer we have provided her with *** Bank's information to speak directly with them regarding any billing, finance, interest rates and collecting paymentWe have also offered again to hold a 3-way conference call with the customer and *** to assist with a resolution as we are unable to make any changes to any fees that the customer may have incurred through ***.We have reached out to further apologize and have provided a discount for the experience with her Wayfair credit card accountIf the customer has any additional questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we stepped outside of our return policy and have requested a reroute for the return of the *** *** - Tufted Sofa, and will be providing a full refund
to the customer upon confirmation that the shipment has been rerouted.The customer placed her order on September 23, and requested cancellation that same dayUnfortunately, at that time, the customer’s order had already been packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs We reached out to further apologize for the frustration caused and have provided a full refund as well as instructed the customer on our cancellation processIf the customer has any additional questions or concerns she may contact *** ***, at ###-###-####We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order. In an effort to resolve the situation, we have provided a full refund.A customer service manager has been working with the customer to ensure the assembly of their itemUnfortunately, we were unable to reach the deadline needed for the customer to have the item assembledWe truly regret when these types of infrequent errors occur and are working with our carriers to ensure that this kind of error does not occur in the future.We have reached out to the customer to further apologize and facilitate in the refund of the orderIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards, Wayfair.com

To Whom It May Concern,We are very sorry for the inconvenience our customer has experienced with her Wayfair order. We strive for excellence on every order and work to ensure all information on our site is accurate and up to date for our customersAll relevant charges included taxes and shipping is visible once the shipping address is inputtedWe sincerely apologize for any confusion the customer experienced while placing her order and that the shipping charges were missed during checkoutWe provide many opportunities for our customers to review their orders and we unfortunately did not receive the customer’s cancellation request until after the item is shipped. All shipping costs are listed with the item subtotal in the same section and the same fontIt is never our intention to mislead our customers and we sincerely apologize for this confusionWhile the majority of our items are able to ship free to many parts of the U.S., there are exceptionsAny exceptions are labeled as such during the checkout process or by checking the shipping estimates on each product page prior to orderingOur dedicated sales and service team is happy to answer any questions prior to customers making the decision to order with us. Due to a credit card dispute the customer filed with her credit card company the shipping charges of $were not paid to usOn April 12, a formal Request for Payment letter was sent to the customer through the United States Postal Service to the customer's billing address on file to request paymentUnfortunately, as the customer did not pay within the allotted time, we sent the order to a collection agency. We have reached out to the customer to inform her of our policies and clarify on the ordering processIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order.We strive to provide our customers with the best shopping experienceRegrettably, there was an error on the product page showing the *** Sofa with Cushions would ship with Express
shipping which was incorrect informationThe sofa ships with large freight and does take longer to receiveWe have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have returned the item and provided a full refund to the customerIf the customer has any additional questions or concerns they may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify our error, we refunded the cost of the Germain Pieces Reversible Comforter Set, and sent the *** Piece Reversible Comforter Set to the customer at no cost to her. We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or defective itemsOn June 24, the customer notified us that she washed and dried the Germain Piece Reversible Comforter they ordered and a fire had started in the dryer and the quilt meltedWe contacted the manufacturer of this item, who stated that they have not had any reports of this occurring when washed according to the instructions on the tag of the itemWith that being said, we have processed this item as being defective and issued a full refund.We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, they may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Mayfair stated that I was not accepting the shipping date of 10/13/ That is incorrect- The item was received by the terminal WayFair hired to complete the delivery on 10/7/however the delivery company was not going to deliver the items until 10/20/without any option of an earlier delivery I contacted WayFair regarding the issue of not receiving the product until 10/20/(weeks time) which was the issue WayFair transferred the items to another carrier as of 10/16/and delivery was set up for 10/19/ The delivery did not occur, per the transit company there is not an explanation as to why Again these are all vendors assigned by WayFair which makes this their issue It took over a week for them to confirm who had our merchandise, then the items were not delivered on the set delivery date, time was taken off of work waiting for the items and there was not an immediate delivery available to be made Per the transit company "they should be able to get it delivered in a week or so." The WayFair supervisor I was working with (***) was not responsive to my phone calls or my emails from this past week, calling to try to speak with someone else requires being on hold for over minutes
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. The business's response is no different than what they told me via chat/emails. My issue still is not resolved. They did however send the $gift card and have provided a name and contact number. The issue of their practices regarding pricing and not honoring their quote still hasn't been resolved but apparently is a moot point. At least my complaint was filed and addressed. Thanks Revdex.com
Regards, *** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order Unfortunately, we made an error on our site and incorrectly priced the Trademark Fine Art - "Elongated Window" by *** Painting Print for $ The actual retail sales price for
the item is $We have no desire to mislead our customers and regret when errors occurThis has since been corrected on site.In an effort to rectify our error, we stepped outside of our policy and provided the customer with an $refund off the itemIf the customer has any additional questions or concerns they may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. This order was placed DecOn this date, we placed a pending charge on the customer's Wayfair Credit Card for the order amountThe original shipping estimate provided to the customer was Dec
The product shipped on Dec At this time, we settled the charge on the customer's card per Wayfair policy, which is to settle the charge when the item ships from our warehouse. The order was delivered on Jan20, This places delivery within days of the charge being settled and any interest charges would need to be addressed with the Credit Card's Financial Institution, ***.If the customer has any additional questions they may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
It is Wayfair's fault that they did not specify their deliver method of using a local delivery company that only delivers Monday through Friday with no deliveries after PM; if they had done so I would have never placed my order with them. It is Wayfair's fault that they could not complete the transaction and deliver my order so I would expect a full refund of $but if you look at the attached email that they send me they are only refunding $566.46. I am the injured party in this transaction so they should not be keeping $of my money. After all of the hassle they put me though and my trying to work from them I would think they would issue me a full refund for good will.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. The customer placed their order for the *** Upholstered Panel Bed on March 21stAt the time of delivery of the item, it was brought to our attention that the delivery agent did not
receive the entire item to their warehouse. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order has been deemed lost in transit and failed to arrive at our local delivery terminalWe initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptableThe customer's Upholstered Panel Bed was not found.We reached out to the customer to further apologize and to facilitate the refund of this merchandiseIf the customer has any additional questions they may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused by the *** advertisement described in the complaint. It had come to our attention that a mistake was made on the pricing advertised on a reoccurring advertisement on ***We have since removed and corrected the
adAs the customer states, the advertisement clicked through to Wayfair.com and not directly to the product pageOn the page for the product in question, the pricing was correctly advertised. Unfortunately, we are not able to honor the price the customer is asking forHowever, we have reached out and offered a 20% discount if the customer chooses to order the item. If the customer has any additional questions or concerns they may contact *** at ***We hope this information is helpful in resolving this complaint. Kind Regards, ***Wayfair.com