Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.  We have stepped outside of our return policy and refunded the customer in full for the [redacted] - Weston Captain's Bookcase Bed with Storage.We are proud to offer our customer’s...

a 30 day return policy. Per our return policy, roundtrip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur.  Due to the delay the customer experienced we were happy to make this exception.   We reached out to the customer to further apologize and notify them that we have refunded the return shipping.   If the customer has any additional questions, she may contact  [redacted],  Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

I would prefer to cancel the credit card dispute and have Wayfair issue a full refund immediately. 1) I do not feel that having to wait 90 days for a refund is acceptable2) A portion of the payment was made by using reward points which should not be forfeited due to the businesses error and not my own.Please review and respond ASAP and I will make the necessary arrangements with my credit card to cancel the dispute.
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while she was shopping during our recent sale event. We do our best to ensure that our products are listed with the correct and most up to date information. Our rugs are priced per the smallest size available...

and once customers choose a larger size from the drop down menu the price will increase to reflect the change. We sincerely apologize for any confusion this has caused to the customer and would be happy to address our rug pricing strategy with the customer. We have reached out to the customer to further apologize for the confusion. If the customer has any further questions or concerns, she may contact [redacted], at [redacted] or [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order.  In an effort to rectify our error, we offered to provide the customer a discount off of the correct price of the [redacted] Ivory Area Rug. We unfortunately encountered a pricing error with the [redacted] Ivory Area Rug, and thus the customer's order was cancelled and all pending charges reversed. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" [redacted].We reached out to the customer to apologize and offered a discount off a future purchase. If the customer has any additional questions or concerns she may contact [redacted], at ([redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Wayfair emailed me stating again they will not honor the price that they had published on their site. they offer me some kind of token discount, but when I asked what kind of discount they never even replied. This is clearly not a satisfactory response
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation we ordered the correct Right Hand Facing Corner Chaise at no additional cost to the customer.The customer placed her order Benchcraft - Left Facing...

Sofa and Left Facing Corner Chaise on December 5, 2015. The customer called us on January 12, 2016 to notify us that she received two left facing pieces. Regrettably, these two pieces were unable to be properly assembled due to each being an opposite direction. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and regret when these isolated instances occur.A customer service Manager work with the customer and has ordered a replacement right facing chaise at no additional cost to the customer. The replacement is expected to ship on January 27, 2016.If the customer has any additional questions she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue.  We previously released the following statement to our [redacted] community:
“We have been working hard to address everyone’s concerns over the past 24 hours. We are very sorry to those impacted. Our customer service representatives were able to resolve the issue for many customers by honoring the invalid promo code. We apologize, but this is not a policy we can continue. At this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customers. Everyone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card). Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
This promotion code is invalid and is no longer available for use.  The customer's order #[redacted] has been cancelled and since the order total was $0.00, no further refund is necessary.
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
[redacted]

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue.  We previously released the following statement to our [redacted] community:
“We have been working hard to address everyone’s concerns over the past 24 hours. We are very sorry to those impacted. Our customer service representatives were able to resolve the issue for many customers by honoring the invalid promo code. We apologize, but this is not a policy we can continue. At this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customers. Everyone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card). Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
This promotion code is invalid and is no longer available for use.  The customer's order #[redacted]has been cancelled and since the order total was $0.00, no further refund is necessary.
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orders. In an effort to rectify the situation, we fully refunded the customer for any previous order issues that have been reported.We handle standard returns, defects, and damage issues within 30 days of...

delivery. During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. We have assisted the customer with all of her reported order issues and concerns. The customer has not contacted us for any service issues or assistance on this particular order.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I have received full refund of the purchase price.  I am still very upset that the return policy was not clearly stated. The offer or advertisement stated "free shipping". I understand that they have return policies hidden in their tiny scripts disclosures, but I still would like for Wayfair to make an exception and refund my return shipping expense of $118.   They advertised mattresses not quilts.  I placed the order for mattresses and not quilts.  Sorry for being so stubborn, but I think costumer satisfaction should be their priority and make one exception for new customers not familiar with their tricks and hidden information. Thank you
Regards,
[redacted]

To Whom It May Concern,The customer placed her order for two [redacted] - [redacted] Nose Cap on 9/10/2014. We have confirmed that our listing was accurately described as a nose cap only and not a full air nail gun. We apologize for the confusion caused on the listingIn an effort to rectify the complaint, we have processed a full refund in the amount of $10.99. Additionally, the customer may keep or dispose of the cap at their convenience. Thank you for your attention to this matter. Best Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Wayfair did step up and get a solution for this. They are a "stand-up" company.
Regards,
[redacted]

To Whom It May Concern:We sincerely apologize for the inconvenience caused to the customer. In an effort to rectify the situation, we are issuing a check to cover the cost of the damaged done to the Consumer’s property.Regrettably, during the delivery the Consumer's (our customer's neighbor) yard was damaged. Wayfair takes issues such as this very seriously and only work with licensed, insured movers should in the rare event these circumstances occur. We have reached out to the Consumer to further apologize for the trouble. If the Consumer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind regards, Wayfair.com

To Whom It May Concern: We sincerely apologize for the inconvenience this customer has experienced with her order. The customer placed an order on August 27th for the [redacted] Cocktail table. Unfortunately, we experienced a pricing error on our website and the product was listed with the...

incorrect pricing. We notified the customer on August 31st that her order had been cancelled and we provided her with a promotional code. The customer was never charged for the order.We have contacted the customer to offer multiple options in addition to the 15% courtesy promotional code; however, we are unable to honor the incorrect pricing. Per our order acceptance policy, Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission even after an order has been placed. It is never our intention to mislead our customers.If the customer should have any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information has been helpful in resolving the complaint. Best Regards, [redacted]Wayfair.comCustomer Advocacy

To Whom It May Concern,We apologize for the trouble the customer experienced on their order. We offer many products under a private label name. While the generic brand name may differ the products themselves are the same. The customer did not want to receive the lamps on their purchase due to the difference in the name and we re-routed the lamp received back to our warehouse.At this time, the customer has been refunded in full for their order. We have reached out to the customer to further apologize and advise their order has been refunded. If the customer has any additional questions, they may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders...

was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. The customer's order #[redacted] has been cancelled and their [redacted] account has been credited in the amount of $10.20. Additionally, we have provided a 10% promo code towards a future order.We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. Thank you,[redacted]Wayfair.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience and delay the customer experienced with her order. In an effort to rectify the situation, we are continuing to work with all parties to ensure the original or the replacement arrive as soon as possible.The customer placed her...

order for the [redacted] Dining Table on April 28, 2016, which shipped on May 2, 2016. Regrettably, the table was deemed lost in transit and upon notification of this we promptly ordered a replacement. The replacement was then cancelled as the original table was located and continued its journey to the local delivery terminal. Unfortunately, the original table was misplaced for a second time and we have ordered a replacement in hopes of preventing any further delays. We sincerely apologize for the inconvenience caused and agree that the missing order and delay is unacceptable. We reached out to further apologize for the troublesomeness experience and have issued a significant discount. We are continuing to work with all parties to ensure the original or the replacement arrive as soon as possible. If the customer has any additional questions she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We have stepped outside of our return policy and we have refunded the customer in full for the [redacted] Sectional. We are proud to offer our customer's a 30-day return policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], at ([redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com