Wayfair

To Whom It May Concern,We are truly sorry for the issues this customer had experienced with his order for the [redacted] - [redacted] Fabric Arm Chair. The delivery agent in his area, [redacted], has specific hours that do not work with the customer's schedule. We have...

reached out to the customer and the delivery agent to see if this item can be delivered at a time that better suits the customer. We have also offered to downgrade the service to outside the home drop off, in which the customer would not be home. This option does not work for the customer. If the delivery agent cannot guarantee this item after 4 p.m. we have promised the customer we will have it returned for a full refund. We have reached out to further apologize for the issues this customer faced. If the customer has any additional questions or concerns as we schedule this delivery, he can reach out to our Revdex.com liaison, [redacted]. at ([redacted].Thank you,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customer. The customer placed his order on  July 8th for the [redacted] Pool Water Pad. Unfortunately, we experienced an unexpected backorder on the item. We strive to ensure that all orders are...

successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable. A customer service representative was working with the customer to ensure the delivery of his item. The customer’s order was shipped on August 13th and was delivered on August 18th . The customer’s package may be tracked on [redacted] using the following tracking number: [redacted]. If the customer has any additional questions or concerns, he may contact [redacted],  at [redacted].We hope this information is helpful in resolving the complaint. Best Regards, [redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced. The merchandise is being returned to us and the customer will receive a full refund through the filed credit card dispute.The customer placed an order for the [redacted] Upholstery - [redacted] in...

Cream on March 19th 2015. The sofa shipped on April 2nd 2015.  The shipment was originally expected to arrive at our delivery agent by 4/24/15. Regrettably, the shipment has experienced a delay in transit and has not yet arrived at our delivery agent.The customer’s bank contacted us on 4/27/15 inquiring if the merchandise could be returned. We received official notification on 4/28/15 that a credit card dispute had been filed. In an effort to rectify the situation, we have notified the customer’s bank that the customer is due a full refund as the merchandise is being returned. The refund will be issued through the dispute and may take up to 90 days, while the dispute is in review. Due to the credit card dispute, the refund will be applied at the discretion of their bank. If the customer has any further questions or concerns, she may contact [redacted] at ###-###-####. We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with their order. The customer placed their order on May 25, 2017 for the [redacted] Sectional and ottoman. The customer contacted us on June 21, 2017 to let us know the item that arrived was the incorrect...

color. Unfortunately, we incorrectly listed the [redacted] Sectional and ottoman with the wrong model number and color choice. We have no desire to mislead our customers and regret when these rare errors occur. In order to rectify the situation, we are working to get the correct model number and have reached out to the customer with several options to resolve this issue. We are discussing these options and are awaiting the customer's response so we will best know how to proceed.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,
This promotion code is invalid and is no longer available for use.  The customer's order # [redacted] has been cancelled and their [redacted] account has been full refunded in the amount of $52.05.
 
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. Wayfair partners with top brands and suppliers to offer our customers the highest quality merchandise at the best possible price and we do not price match to other retailers. The strength of...

our partnerships allows us to bring our customers incredible deals on a wide variety of premium goods for the home.We sincerely apologize for any inconvenience the customer experienced and applied discount on the nightstands due to the circumstances of her order. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, she may contact [redacted] at ([redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 03/12/2017 for the [redacted] - Model H Platform Bed Frame. Unfortunately, we experienced an unexpected backorder on the item and pushed the shipping date from 3/15 to...

3/29. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.The customer's order was shipped on 03/29/2017 and is estimate to be delivered on or before 3/21/17. The customer's package may be tracked on [redacted]
If the customer has any additional questions or concerns, she may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error, we offered to provide the customer the [redacted] 6 Piece Fire Pit Seating Group with Cushion at a discounted price.We unfortunately encountered a pricing error...

with the customer's original order for the [redacted] 10 Piece Seating Group with Cushion, and as a result the customer's original order was cancelled and all pending charges reversed. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" ([redacted]).We reached out to the customer to apologize when the error was first discovered and offered a discount off a future purchase. If the customer has any additional questions or concerns she may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com: I have to correct Wayfair, I spoke to someone named [redacted] on 01/11/16 about the damaged furniture and after that it was nothing but a nightmare. They finally came last night and picked up their damaged items, I am sorry it had to come to this but when the company just plays with you and is all talk it is bad for business.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we issued a 3 attempt pick-up to return the stools for a full refund. The customer placed his order for the [redacted] 26.75" Swivel Bar Stool with Cushion (qty....

2). Regrettably, this product was listed with the incorrect quantity of stools included with purchase. We do our best to ensure that our products are listed with the correct and most up to date information and it is never our intention to mislead our customers. We have updated our listing and we are deeply sorry for any inconvenience this has caused the customer.We reached out to the customer to further apologize for the trouble and have provided a return for a full refund. If the customer has any additional questions, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted].
This isn't acceptable, being that other orders were honored. I clearly was told one of my orders would be honored because I had paid an amount and hadn't gotten an item for free. I paid 14.00 for an item and the CSR on the phone let me know this order would go through and I could call back the next day to confirm it was still going to ship.  Had I not been told one of my orders would be honored, I wouldn't be complaining. But the chat option was turned off online and now when I call, I get rude responses from different CSRs and I am told that theres no way to be transferred to the person who helped me before, so theres no way for them to know what was said. I, being the consumer, am disappointed with how this company is treating me.  I still haven't even received a refund on my order.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I'm waiting for [redacted] of Wayfair to reply to my email, she had said:"I would be more than happy to assist you in locating a rug similar to the [redacted] Ivory Area Rug. If we are able to locate a new rug, I would certainly be willing to discuss applying an additional discount on the item total."I replied to her and currently waiting for her response on this matter. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]
Okay, so First you said it was "an angry employee that leaked the code", "the code wasn't ready" and a lot of other stories, and I get the same copy and paste answer as everyone else. Sorry, but if you honored a lot of others and I know some like myself did not have to pay anything, then why can't my order also be honored? Honor my order please and be fair to me as you were to others wayfair. I even tried calling the day I heard people were getting their orders reinstated, but I was never able to get thru.
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders...

was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. The customer's order #[redacted] has been cancelled and since the order total was $0.00, no further refund is necessary.We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. Thank you,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to state, however, that I think that the business practices are questionable and I do not trust Wayfair.com.  I never plan to purchase anything from them because I believe that they are shady.
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. We strive to keep our prices competitive and due to the frequent fluctuation of our prices we do not offer pricing matching. In an effort to resolve the situation, we have provided a full refund for the return of the Economy Surface Mount Ironing Center.If the customer has any additional questions, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience and confusion the customer experienced with his order. The customer placed his order for [redacted] Ducted Down Draft Range Hood on June 3, 2017. The customer contacted us on July 24 to notify us that the delivery arrived and...

was reported that the shipment was missing a blower. The Wayfair agent mistakenly ordered a replacement part without doing the necessary research for this product. Unfortunately, this product does not come with the blower included, which is stated on the Wayfair product page under specifications, which can be verified with the following link; [redacted]. Rather our listing references the blower as a feature and it is needed to properly install the range hood.We sincerely apologize for the trouble caused and cannot apologize enough for the confusion. We have requested that our listing be revised to make this more apparent for our customers.We have set up a return for a full refund on behalf of the customer as per his request. We have no desire to mislead our customers and regret when these rare instances occur. If the customer has any additional questions she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we fully refunded the customer $53.98 on August 18, 2016. We handle standard returns, defects, and damage issues within 30 days of delivery. During this...

time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On August 12, 2016 the customer notified us that the Masonware Farmhouse 3 Piece Beverage Dispenser Set she ordered and received was damaged. We offered a replacement dispenser set at no cost or a full refund, sadly, we had no response from the customer as to the desired resolution. We reached out to the customer to further apologize for the trouble and per the Desired Outcome/Settlement provided in the complaint we have issued the full refund back to the customer's original payment method. If the customer has any additional questions, she may contact [redacted], at [redacted] We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have asked a medic to contact them in regards to the damage. He has set up a time 10/08 to repair the damage. We handle standard returns, defects, and...

damage issues within 30 days of delivery. During this time, we are happy to order replacements parts or units, medics, or offer a full refund for damaged or defective items. On July 26, 2016 the customer notified us that the Lark Manor - Ellington TV Stand they ordered and received was damaged. We ordered a replacement that same day. The item shipped July 27 and was delivered on August 17th. The customer reported damage and we set up a medic to come out to the location to fix the damage. If the customer is not happy with the technician repairs, we will be happy to further assist them. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:Wayfair has expressed that they went "outside their return policy" to return my money. However, their description was incomplete and the picture of the product was photo-edited and misleading. They went so far as to change the product's listing on their website (I have written confirmation of this from their representative) , but their customer service representative would not grant me free return shipping.I should not have had to go this far to get this company to do the right thing. I find the wording in their reply slightly condescending, as their misleading information should not be my loss.However, now they have returned my money and granted me free shipping. Therefore, slightly disgusted by their response, I accept this resolution (action) but not the written response, as no company policy can contain verbiage that allows for misleading customers to gain profit or force them to keep a product due to the return cost, if the product received was not what the customer believes they are purchasing, based on the provided information from the company!This company's response was worded with a seeming intention that they were doing me a favor! I was the one who wasted my personal time fighting their negligence on principle!
Regards, [redacted]