Wayfair

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. We unfortunately encountered a pricing error with the [redacted] - [redacted] Sofa, and as a result the customer's order was cancelled and all pending charges reversed. We truly regret...

when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to apologize and offered a discount off a future purchase. If the customers have any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

To Whom It May Concern,We are very sorry for the experience the customer has had, and understand the frustration this has caused. We informed the customer that the item was lost in transit within 24 hours of receiving the updated information. We have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided a full refund to the customer in the amount of $782.51 and have offered a discount on a future order.If the customer has any further questions or concerns, she may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have gone back and read previous comments and complaints. This issue appears to happen very frequently with Wayfair pricing. I do not feel that it is right or fair. I was only contacted via email after I submitted my complaint to the Revdex.com, not before as promised why Wayfair called to cancel the original order. And, I was offered 25% off of the same rug, not a future purchase. I still feel that they should honor the price I made the order for, or substitute a comparable rug for that price.
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order.  In an effort to resolve the situation, we have ordered two more chairs at no additional cost to the customer.We offer many items in our clearance center (previously purchased and...

returned merchandise) at a large discount. While the returned clearance [redacted] Side Chairs were listed on our clearance center as being sold individually, brand new inventory was listed on our site as a set of 2 at normal retail pricing. We have no desire to mislead our customers and regret when confusion like this occurs. We sincerely apologize for any inconvenience.We have reached out to further apologize and provided two more chairs at no additional cost to the customer. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  All my items were all "open box" items and were 70% off.  I was given 50% off.  The credit card used for this purchase should receive an additional $60.00.  Thank you.
 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. We stepped outside of our return policy and will refund the customer in full for the Loveseat once confirmed back at our warehouse.We are proud to offer our customer's a thirty-day return policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and they would be responsible for return shipping costs. In the rare event, if there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and assist with his return. If the customer has any additional questions, he may contact [redacted] at ([redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. The customer submitted her order for two [redacted] Home - [redacted] Nightstands on December 4, 2016. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of...

our customers. Regrettably, the customer’s original order was lost in transit as of December 15, 2016 and as a result the customer submitted a dispute with her credit card processor. We shipped a replacement for this order and the customer confirmed receipt of the replacement items on January 20, 2016. Although the customer thought the dispute had been closed, while working with the credit card company we found that the dispute did remain open and was decided in the customer's favor as of March 31, 2017. The funds were reversed back to the customer during this time and as such, Wayfair has not received payment for these items.We reached out to the customer to further apologize and will continue to provide assistance with her order. To date, we have not received sufficient documentation that the credit card dispute was closed and payment is still outstanding for this order. If the customer has any additional questions she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience the customer has been experiencing with his order.  The customer placed an order  for two of our HGTV lamps with LED bulbs. We sell the lamp as a kit with the light bulbs. This customer chose the LED bulbs which added an...

additional $28 per lamp. On November 24th the customer looked at our product listing and saw that there was no charge for the LED bulbs on our site. The customer has requested a return of the item, which we can certainly arrange instead. We strive to keep our prices competitive and as a result our prices do fluctuate on our site. While we do not have a price match policy, we are be happy to apply the refund of $56 per the customer’s request as a one-time courtesy. We have reached out to further apologize and are waiting on confirmation with the customer if they would prefer the discount or to proceed with the return.  If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. In order to rectify the situation we have ordered the customer a replacement Wall Panel with Food Swivel Panel.The customer placed an order for the Ultimate Expanded Metal Yard Kennel...

on November 24, 2015. The customer contacted us on December 23, 2015 to notify us that the delivery arrived and was missing a wall panel with a food swivel. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.We have reached out to further apologize and have ordered the replacement part. In addition, we will wait to collect payment for the Ultimate Expanded Metal Yard Kennel once the replacement part has been delivered. If the customer has any additional questions he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders...

was leaked to a vast audience of consumers. Due to an internal
error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted]has been cancelled and their [redacted] account has been credited in the amount of $14.00. Additionally, we have provided a 10% promo code towards a future order. 
We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. Unfortunately, we experienced a technical error that caused a delay in the customer's refund from posting back to his account. To rectify this error we have processed a full refund back to the...

customer. We truly regret when these infrequent errors occur, and we have reached out to the customer to further apologize for the issues he has experienced.If the customer has any additional questions, he may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted]has been cancelled and we have credited her [redacted] account in the full amount of $18.99. Additionally, we have provided a 10% promo code towards a future order. 
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the
following email:  [email protected].  We hope this information is helpful in resolving the complaint. 
 
Thank you,
[redacted]
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Supervisor [redacted] was very helpful for the entire process.  Please thank her for her assistance in resolving this matter.
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We have reviewed our return shipping information and refunded the customer in full for the [redacted] 7 Piece Reversible Comforter Set. We are proud to offer our customer’s a 30 day return policy....

Per our return policy, roundtrip shipping costs are deducted from the customer’s total refund with the exception that if they return via their own method a full refund is provided. Regrettably, the return was not addressed properly when the customer spoke with our service department. We understand the customer's situation and sincerely apologize for any inconvenience the error caused the customer.We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted].  
This is completely unacceptable from Wayfair. They actually shipped the orders to some people. I do not understand why they are cancelling mine. 
Revdex.com should lower WayFair ratings. Not honoring a customer's order after sending shipment information is totally unethical.
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused our customer. In an effort to rectify the situation, we are working to ensure the customer’s order is delivered as soon as possible.The customer placed his order on June 2, 2016 for the [redacted] - 6 Person 19 Jets...

[redacted] Spa with LED Waterfall and received an order confirmation with an estimated ship date of June, 28, 2016. Regrettably, the spa was listed with the incorrect lead-time of 2-3 weeks, instead of 3-4 weeks. In addition, we experienced an unexpected backorder on the item, which pushed the shipping date from June 28, 2016 to June 30, 2016. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and sincerely apologize for any inconvenience caused to our customer.We reached out to the customer to further apologize for the trouble and will be working to ensure delivery as soon as possible and will continue to monitor until delivery. If the customer has any additional questions he may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com