Wayfair

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. The customer's order has been cancelled and they have been fully refunded. We unfortunately encountered a listing error with the sectional, it was set up for the chaise only, and as a result the customer's order was cancelled. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" ([redacted]).We reached out to the customer to apologize and we offered to provide the customer the [redacted] Leather Sectional at a reduced price. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
Both of these items were damaged. I was unable to put them back in the boxes that they were shipped in because they were shrink wrapped. The business did send me return labels, but [redacted] would not accept them when they were not in a box.
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his order. The customer’s order has been cancelled and her pending charge of $234.99 has been voided.We do our best to ensure that our products are listed with the correct and most up to date information....

Regrettably, when the customer placed her order for the [redacted] Right Hand Facing Sectional, the item was listed with the incorrect price. We sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price.  We have reached out to the customer to further apologize and have offered a further discount on this sectional, or discounted prices on alternative sectionals. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her order. As requested by the customer on 11/02/2016, a portion of her order was cancelled. The [redacted] - [redacted] 5 Piece Dining Set and the Three Posts - [redacted] Upholstery [redacted] were successfully...

cancelled from the order and all pending charges for these 2 products have been fully reversed. The payment of $364.99 for the remaining Classic Brands - [redacted] 14" Plush Mattress was fully processed on 11/03/2016. We have reached out to the customer to further apologize for any trouble that she is still experiencing with her financial institution, and have offered to sign formal documents on her behalf to turn into her bank if needed. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]617-502-7162. We hope this information is helpful in resolving this complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] Sleeper Sofa.The customer placed her order for the...

[redacted] Sleeper Sofa on 12/9/2016. At the time of purchase, we provided her with an estimated ship date of 12/19/2016. The customer contacted us on 12/10/2016 to request that her order be cancelled. Regrettably, at that time, the customer's order had already been prepared to ship and we were unable to cancel it. We are proud to offer our customer’s a 30 day return policy. Per our return policy, roundtrip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refund. If the customer has any further questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the
inconvenience the customer experienced with his order.  In an effort to
rectify our error, we have provided a full refund to the customer as well as
ordered him another spool of wire at no additional cost.We have no desire to mislead our
customers and regret when these rare errors occur. We partner with several
other large online retailers, including [redacted].com.  We list our items on
their website, and we provide any follow up customer service. 
Regrettably, the [redacted] - SPT-1 Zipcord Wire was incorrectly
listed with two different spool weights (13lb. and 7lb.). We have removed the
listing from our Partner’s website.We have further apologized and
provided a spool of wire at no additional cost to the customer. If the customer
has any additional questions or concerns he may contact [redacted] at
[redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for any further confusion on the customer's order. The email he received had an incorrect refund amount listed.We have refunded this order in full to the customer. That refund is for $616.45 and was processed on 3.31.2017. The customer should see this full reversal on his credit card statement shortly.We apologize again for any confusion and for the issues with this order. If the customer has any additional questions or concerns as we schedule this delivery, he can reach out to our Revdex.com liaison, [redacted]. at ([redacted].Thank you,Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders...

was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. The customer's order #[redacted] has been cancelled and the pending charge of $3.32 has been reversed. Additionally, we have provided a 10% promo code towards a future order. We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. Thank you,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we reached out to our freight team to confirm that her [redacted] - [redacted] Recliner would be delivered during the delivery time...

scheduled. The item was delivered to the customer on March, the 22nd and the item arrived in good condition. A member of our team reached out to the customer to confirm the item arrived to their satisfaction. We assured her we would be following up with the delivery team, due to their delay in initial delivery. We have reached out to the customer to further apologize for the frustration caused, and informed her of this, as well as offer a discount for the issues with this delivery. If the customer has any further questions or concerns, she may contact [redacted]., Revdex.com Liaison at [redacted]857-317-7087. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we have coordinated a deliver after 5:00pm with our delivery agent.The customer placed his order for the Ocean Club Lagoon Console Table on 3/31/16. On...

4/18/16 the customer notified us of delivery time conflicts. We promptly reached out to our delivery agent to coordinate a delivery that would work for our customer. We sincerely apologize for any inconvenience and agree that more of an effort to accommodate should have been made originally.We have reached out to the customer to further apologize for the frustration caused and accommodated a delivery for 4/26/16 after 5:00pm. If the customer has any further questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaintKind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for  [redacted] 4" x 4" Marble Tile in Cappuccino on August 7th , 2015. The customer contacted us on August 25th to notify us that her delivery...

arrived and was missing a parts of the tile. We promptly ordered the customer new tiles ([redacted] 6" x 2" Glass Gloss Tile in Mist) to be shipped. Unfortunately, there was a delay with shipping the new tiles. Due to the delay the customer canceled the order through her account. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaint. We reached out to the customer and agreed upon giving them $200 in gift cards to place on their next order. If the customer has any additional questions she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed his replacement order on 11/16/2016 for [redacted] Flooring - 5" Solid Hickory Hardwood Flooring in Gold Rush due to the original order arriving with manufacturing defects. The original...

delivery estimate was for December 6, 2016. Unfortunately, we experienced an unexpected issue with our freight where we had to switch companies and pushed the delivery date from 12/6 to 12/13. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager worked with our freight team to have the item delivered on Saturday, December 10th which was the soonest they could accommodate the delivery. We sincerely apologize for any inconvenience this delay caused. If the customer has any additional questions or concerns, he may contact [redacted], at [redacted] We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize again for any inconvenience caused to the customer. The customer has been contacted by our local delivery agent and the order has been scheduled for delivery to the customer on Apr 28, 2017 (02:00 PM - 06:00 PM). If the customer has any additional questions or concerns, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we provided a refund in store credit to the customer to cover the cost of the items. We handle standard returns, defects, and damage issues within 30 days of...

delivery. On February 15, 2017 the customer notified us that the [redacted] Sofa, [redacted] Desk Chair, and [redacted] Arm Chair he ordered and received was defective. Regrettably, the defect issue was not properly addressed since the customer was outside our 30 day window to report such incidents. We understand the customer’s situation and agree we should have certainly stepped outside of our 30 day policy in this instance. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, he may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. The customer's orders have been cancelled and her pending charges have been voided. We have provided promotional codes for each cancelled order and have offered to find something similar at a...

further discount.We unfortunately encountered a pricing error with the [redacted] - Sideboards, and as a result the customer’s order was cancelled and all pending charges reversed. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ (http://www.wayfair.com/customerservice/general_info.php-privacy).We reached out to the customer to apologize and offered a discount off a future purchase. If the customer has any further questions or concerns, she may contact [redacted], at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business, in addition to speaking with [redacted] and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we have scheduled the delivery appointment for May 6th and applied a discount to the order.We work hard to provide accurate shipping and delivery estimates and...

we sincerely apologize for any confusion and inconvenience caused. When our large parcel shipments arrive to our local delivery agencies, we allow the delivery agency 2 business days to inspect the customers package and contact them to schedule the delivery. We have been able to schedule a delivery appointment for 05/06/2017. However, we certainly agree that the information provided by our team caused some confusion and an inconvenience to this customer, and because of this we have applied a discount to the order total. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, they may contact [redacted], a Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com