Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we ordered the customer a replacement chair on February 3, 2016.We handle standard returns, defects, and damage issues within 30 days of delivery. During this...

time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On January 27th, 2016  the customer notified us that that one of the Tufted Club Chairs  she ordered and received was missing legs. Regrettably, the defect issue was not properly addressed as the chair was from our clearance return center and replacements are unavailable for clearance return items.  We understand the customer’s situation and sincerely apologize for the frustration caused.We have reached out to the customer to further apologize for the trouble and have ordered a replacement chair from brand new inventory as we no longer had stock of this item in our clearance center.    If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] [redacted] Recliner. The customer placed her order for the [redacted] [redacted] Recliner on 4/9/2017. At the time of purchase, we provided her with an estimated ship date of 4/12/2017. The customer contacted us on 4/12/2017 to request that her order be cancelled. Unfortunately, at that time, the customer's order had already been packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel it. Wayfair had requested a rerouted return for this order, which was confirmed on April 18, 2017 resulting in a full refund to the customer. On June 15, 2017 the product was delivered to the customer by mistake. We have advised the customer that she can donate or dispose of the product as we were unable to get the product picked up. We have reached out to the customer to further apologize for the frustration caused, and informed her that the full refund was issued on 4/18/2017. If the customer has any further questions or concerns, she may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. We offered to step outside of our return policy and set up a return for a full refund for the Original Room Darkening Window Pleated Shade. We are proud to offer our customers a 30-day return...

policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with a return. If the customer has any additional questions, he may contact [redacted] at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with this misinformation on our site. In an effort to rectify the situation we have extended the customer a $25 Wayfair Gift Card. We unfortunately encountered a pricing error with the Nob Hill Club Chair...

by [redacted] and as a result we were unable to fill the order for the chairs at the pricing the customer had inquired about. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to further apologize and as a gesture of our sincerest apologies we have provided a $25 gift card. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for the Panama Jack Outdoor - Island Breeze 9 Piece Dining Set on September 12, 2016. The customer contacted us on September 29 to notify us that his...

delivery arrived and was missing the table from the dining set. We promptly ordered an investigation to locate the missing box. Unfortunately, there was a delay with locating and scheduling the missing part for delivery. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaint. We confirmed the missing part was delivered on October 6, 2016. If the customer has any additional questions he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair

To Whom It May Concern,
We apologize for the inconvenience the customer experienced with his order.  In an effort to rectify the complaint, we are stepping outside of our return policy and are refunding the customer in full for the Signature Design by [redacted] - North Shore King / California...

King Poster Posts.
We are proud to offer our customer’s a 30 day return policy. Per our policy, return shipping costs are deducted from the customer’s total refund.  However, in the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. 
We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. 
Kind Regards,
[redacted]
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
It is Wayfair's fault that they did not specify their deliver method of using a local delivery company that only delivers Monday through Friday with no deliveries after 4 PM; if they had done so I would have never placed my order with them.  It is Wayfair's fault that they could not complete the transaction and deliver my order so I would expect a full refund of $616.45 but if you look at the attached email that they send me they are only refunding $566.46.  I am the injured party in this transaction so they should not be keeping $49.99 of my money.  After all of the hassle they put me though and my trying to work from them I would think they would issue me a full refund for good will. 
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error, we offered to provide the customer heavy discounts on other rugs that are similar to the [redacted] Area Rug. We unfortunately encountered a pricing error with the [redacted] Area Rug, and as a result the customer's order was cancelled and all pending charges reversed. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" ([redacted].We reached out to the customer to apologize and offered a discount off a future purchase. If the customers have any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we fully refunded the customer $109.99 on January 7, 2015. The customer placed her order on the [redacted] for the Indoor and Outdoor Garden Laser...

Light with Remote Control on November 28, 2015. We collaborate with several partners, like [redacted], where we list our items for purchase on their [redacted]. While the order are shipped and serviced by Wayfair, our partners handle the collection of payment and issuing refunds. Regrettably, there was a miscommunication between us and our Partner; as a result the customer’s refund was not processed in a timely manner.  We sincerely apologize for the inconvenience and agree the delay in receiving the refund is unacceptable. We working with our partners to prevent similar occurrences from happening in the future.We reached out to the customer to further apologize for the trouble and confirmed the customer received her refund of $109.99 on 1/11/16. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by [redacted] at Wayfair for complaint #[redacted]. [redacted] has emailed me and said he would take care of it so I am trusting that he keeps his word. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Thank you,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Unfortunately, Wayfair has now lost me as a customer for life. I will be taking this matter to the SEC as I believe that this was a scheme to influence investors by inflating the perceived customer base. It seems too coincidental that this "mistake" was made on the eve of Wayfair's impending IPO. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to resolve the situation, we have offered to replace the order at the clearance price.We offer many items in our clearance center (previously purchased and returned merchandise)...

at a large discount. Unfortunately, we had experienced a technical error and the order did not process. Ultimately, it was cancelled and the customer was fully refunded. We sincerely apologize for any inconvenience.We have reached out to further apologize and have offered to step outside policy and offer to replace the order at the clearance price. If the customer has any additional questions or concerns she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced. In an effort to resolve the situation we have confirmed with our 3rd party, [redacted], that the customer has been fully refunded.We partner with a 3rd party, [redacted], as part of our liquidation process to move unwanted...

stock. While the stock is Wayfair merchandise, [redacted] handles all purchases (payments and refunds) as well as all customer relations. Regrettably, due to violations of the terms of service agreement that is agreed upon during the account creation with [redacted], pending orders were cancelled and the customer's account was deactivated.We have confirmed with [redacted] that the customer has been fully refunded. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for any inconvenience the customer experienced on this order. We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when the customer placed his order for the Cabinet Folder, the item...

was listed with the incorrect price. We understand the customer’s situation and agree the it should have been handled differently. We have addressed the issue with all parties involved. We further apologized for the issues with how the situation was handled and have provided a quote to replace the order at the price of the original order. If the customer has any further questions or concerns, she can reach out to [redacted]. at [redacted].Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. We stepped outside of our return policy and refund the customer in full for the Wade Logan - Floor Mirror. We are proud to offer our customer's a 30 day return policy. Per our return policy,...

roundtrip shipping costs are deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with his return. If the customer has any additional questions, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced while shopping on Wayfair.com.   We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when the customer was attempting to place...

her order for the [redacted] Gas Grill, a technical error caused two different prices to be displayed. We have no desire to mislead our customers and regret when these rare errors occur.  We have reached out to the customer to further apologize. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint. Best Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. 
 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We have stepped outside of our return policy and refunded the customer in full for the [redacted]. We are proud to offer our customer's a 30 day...

return policy. Per our return policy, return shipping costs are deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted].We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]