Wayfair

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customer. In an effort to rectify our error we have ordered a replacement for the customer, refunded the shipping charge, and discounted the order 15%.  The customer placed his order on 7/18/2015 for...

the Coast to Coast Imports [redacted]. Unfortunately, we experienced an unexpected transit issue and as a result we were unable to locate the item or determine its condition  We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable. On 7/30 it was brought to our attention that the packaging on the item was damaged but the product looked intact. We asked the customer if they’d like to accept delivery and inspect the product in the event that only the packaging was damaged and the customer agreed. However, as the freight changed hands between carriers during this time we were unable locate the item and as a result unable to deliver the sideboard.  If the customer has any additional questions or concerns, she may contact [redacted], at [redacted].We hope this information is helpful in resolving the complaint. Best Regards, [redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
]This company continues to report false details!  As U can see by the attached photo of the correspondence between [redacted] and myself, I did receive the recliner on June 6, 2017 but I was not home when it arrived laying on its side.  As a result, the unit does not function properly and leans to one side. [redacted] returned my email acknowledging She knew I received it and stated they would send a technician to look at it and/or replace it. I reported that was fine but haven't heard from anyone since. What upsets me more are the constant lies that keep coming to spite the honest efforts of the Revdex.com. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while shopping with us. In an effort to resolve the situation we offered to provide a significant discount on a similar rug.We do our best to ensure that our products are listed with the correct and most up to...

date information. Regrettably, when the customer was interested in purchasing the rugs, they were listed with the incorrect price. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price.We reached out to the customer to further apologize. While we are unable to honor the incorrect price for the rugs, we stepped outside our policies by providing the lower price for the toilet paper holder. We also offered to provide a significant discount on a similar item.If the customer has any further questions or concerns, she may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order.We partner with several other large online retailers, including [redacted].com. They list our items on their website, and we provide any follow up customer service. On January 19, 2016 the customer...

notified us that she received the incorrect item; she received a Wine Hog Cork Catcher instead of a 34-Bottle Evolution Series Wine Refrigerator. Regrettably, we encountered a listing error with the Wine Refrigerator as it was incorrectly priced and matched to a different item, Wine Hog Cork Catcher, in our system. We have no desire to mislead our customers and truly regret when these infrequent errors occur. We have reached out to further apologize and have issued the customer a full refund of $39.94.If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

So the business' response to me saying their offer is inadequate is to offer the same thing again. Please Revdex.com, knock these jokers down. There is no way they should be A rated company. They do not care about their customers at all.
Regards,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not resolve my issues and/or concerns in reference to complaint # [redacted].  Before we make a decision on whether to accept your response, we would need to know:
WHAT IS THE EXACT NATURE/AMOUNT OF THE "DISCOUNT" YOU ARE OFFERING TO US? 
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have fully refunded the customer for the [redacted] - Arm Chair, QTY 2. The customer placed her order for the arm chairs on September 27, 2015. At...

the time of purchase, we provided her with an estimated ship date of October 13, 2015. The customer contacted us on October 7, 2015 informing us she needed the item sooner and we strived to get the chairs to the customer as soon as possible.Regrettably, we were unsuccessful in getting the item to the customer. We have reached out to the customer to further apologize for the frustration and informed her we issued a full refund and provided a coupon code for 15% off a future purchased.If the customer has any further questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer is having with this return. We provide boxes with the original item and customers are expected to ship back items in the original packaging for returns. While we are unable to send new boxes to return this item, we have offered to provide prepaid return labels for the customer to ship these items back. Since the customer has stated these items have now been disposed of and have not been returned or donated with documentation, we are unable to issue the refund. Kind Regards, Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I [redacted] filed a complaint against Wayfair concerning my credit card transaction, I was told that the refund would be credited back on my card on 04/29/ 2015. As of 06/07/15 I haven't received it.
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders...

was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. The customer's order #[redacted] has been cancelled and the pending charge of $1.26 has been reversed. Additionally, we have provided a 10% promo code towards a future order.   We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. Thank you,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Per my initial discussion with [redacted] and with my previous Revdex.com posting, I have forwarded my concerns on fraudulent sales tactics of this company to the FTC and my state Attorney General Office.  I will close this issue when I have a conclusion from both of those parties.  I will also be contacting some of Wayfair's advertising companies to alert them of the fraudulent business practices as well.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

the item was refused and returned.  Refund my money.  I was called out of town.  It's a shame the way they treated me, and unnecessary. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. On January 12th, the customer placed an order for the [redacted] Futon. Unfortunately, the product was mislisted, which caused the order to pull into our system as a purchase for the [redacted]...

Convertible Chair instead of the futon. We have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided a return for a full refund on the chair. We have also helped the customer place a new order for the correct futon. We provided a discount on the new order as an apology for the trouble caused. If the customer has any additional questions or concerns he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind RegardsWayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
 I cannot accept that response.  It is a copout for what you have done.  You have admitted you made a mistake, and are not willing to make right on the deal that was made.  I paid for the item on my end, you canceled my order and refunded the money because you decided that it was a bad deal on your part.  Meanwhile, I missed out on other deals that I could have gotten, as well as went without a product that I ordered and expected delivery of within a week.  I am thankful that there is a Revdex.com to write down my experience and give you an attempt at redemption so that other customers would potentially be able to see what your business practices are like.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I am currently, rejecting this response to hear back from [redacted] at WayFair customer relations department. Agent is working to replace my bad with a much higher bed or see if she can get replacement parts from GA to go with the bed I originally received on April 19th. I am still dissatisfied with the time frame to receive bed on May 24th. [redacted] informed she would be expediting the original bed and would possibly receive it within 7 to 10 business days. I really would like to receive this bed but truly think its unacceptable to receive this bed on May 24th. When I checked my order this afternoon I will not receive the temporary bed frame until April 28th and I have yet to receive my [redacted] 7 piece bedspread. WayFair has the worst time frame of customers receiving even ground items. I am awaiting to speak back with [redacted] on April 24th.  Hopefully, she will be able to expedite my current order and find out what happen to my other order I placed with them.  
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused to our customer. In an effort to rectify the situation, we are working to ensure the customer’s order is fulfilled as soon as possible.The customer placed her order on June 9, 2016 for the [redacted] - 54" [redacted] Outdoor 3...

Blade Ceiling Fan. Regrettably, we experienced a processing error on the item, which has caused a significant backorder. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that this delay with the customer's order is unacceptable.We have reached out to further apologize for the continued delay and we will continue work to ensure the customer’s order is successfully fulfilled as soon as possible. If the customer has any additional questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders...

was leaked to a vast audience of consumers. Due to an internal
error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system.  
The customer's order #[redacted]has been cancelled and their PayPal account has been credited in the amount of $4.99. Additionally, we have provided a 10% promo code towards a future order. 
We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order.  We stepped outside of our return policy and refunded the customer for the return shipping cost they are normally responsible for via store credit for the Signature Design by Ashley -...

Exquisite 37.91" H x 43.62" W Desk Hutch.  We are proud to offer our customer’s a 30 day return policy. Per our return policy, return shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur.  We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted].  We hope this information is helpful in resolving this complaint.  Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. Regrettably, the customer’s order was incorrectly marked as being delivered on February...

29, 2016 and as a result was temporarily misplaced at our local delivery terminal. We initiated a dock search to find the lost merchandise and agree the delay with the customer’s order is unacceptable. The customer’s [redacted] Chest has been located and the delivery is scheduled for March 25, 2016. We reached out to the customer to further apologize and to facilitate the delivery of this merchandise. If the customer has any additional questions she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com