Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
[I am rejecting this response because it is an unfair resolution. When a mistake is made someone has to be held accountable and should hold up to their end. When my patients are unhappy about a matter at hand, I do everything within my power to satisfy them. I also practice fair and equal treatment. This is obviously something that Wayfair isn't accustomed to considering there were individuals who orders weren't cancelled.]
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.  We stepped outside of our return policy to issue a full refund to the customer for the [redacted] New York - All in Good Taste 8.75" Pretty Pantry Utensils Coupe Accent Plate. We are proud...

to offer our customer's a 30 day return policy. Per our return policy, shipping costs are deducted from the customer's total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with his return. If the customer has any additional questions, he may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern:We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we ordered the customer a replacement, which is estimated to ship on January 19, 2016.The customer placed her order for the Doral Metal Bed on December...

29, 2015. The customer contacted us on December 31, 2015 to notify us that her delivery arrived missing parts. Unfortunately, the parts were unavailable and the resolution of issuing a full refund was undesirable. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and agree that more could have been done to resolve the situation to the customer’s satisfaction.We reached out to further apologize and have ordered the customer a full replacement, which is estimated to ship on January 19, 2016. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. In an effort to rectify our error, we offered to provide the customer a discount off the set of his choice. We do our best to ensure that our products are listed with the correct and most up...

to date information. Regrettably, we encountered a listing error with several living room sets that caused the price on the external searches to be shown as the cost for one piece of the set, rather than the full collection. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" [redacted]We reached out to the customer to apologize and offered a discount off his purchase. If the customer has any additional questions or concerns he may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.ca

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted]has been cancelled and since the order total was $0.00, no further refund is necessary. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [email protected]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 10/01/2016 for the [redacted] - Whitehall Street 21" Single Bathroom Vanity Set. The order was shipped 10/03/2016 and delivered 10/05/2016 via [redacted] Tracking #...

[redacted]. On October 21, 2016 the customer reported that there was some damage to the top of the vanity. We ordered the customer a replacement top at no cost, at the time the order was placed the shipping estimate was 10/28/2016. Unfortunately, we experienced an unexpected backorder for the vanity top which pushed the shipping estimate to 11/15/2016. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.If the customer has any additional questions or concerns, he may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order.  We partner with several other large online retailers, including Amazon.com.  They list our items on their website, and we provide any follow up customer service....

 Unfortunately, we incorrectly listed the [redacted] by [redacted] - Leight Single Use Max Bell Earplugs as coming in the incorrect quantity. We have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided a full refund to the customer. If the customer has any additional questions or concerns he may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please the package was never signed for by myself. Or receivers. The credit card company awarded the dispute in my favor and trying to file creditors for this is not legal. Your complaint is with my CC company.  They decided the dispute was valid. You are going against a financial institution and now trying to take it out on me. I plan to file legal charges if this is not dropped as the CC company already made their decision. Hey agree it was NOT delivered and I should not be charged  Regards, [redacted]

To Whom It May Concern, 
We sincerely apologize for the inconvenience the customer experienced with her order. 
The customer placed her order for [redacted] - [redacted] on October 29, 2014. The customer contacted us on November 7th to notify us that their delivery arrived...

and was missing the hardware for the bar. We promptly ordered the customer a replacement part to be shipped. The replacement parts shipped out on November 18th via UPS Next Day Air, tracking number [redacted] to ensure prompt delivery. 
Our Customer Advocacy Team has reached out to the customer regarding the replacement and issued a 10% discount for the inconvenience.  If the customer has any additional questions she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.
Best Regards, 
[redacted]
Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we ordered replacements for the missing parts and provided a discount for the damage.The customer placed her order for [redacted] Sectional on March...

25, 2016, which was delivered on April 15, 2016. Regrettably, the sectional arrived missing parts and was damaged. We provided a discount for the damage and promptly ordered replacement parts to be shipped. We understand the customer’s situation and sincerely apologize for the trouble caused.We have reached out to further apologize and are monitoring the customer’s replacement to ensure they are delivered as soon as possible. If the customer has any additional questions he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

To Whom It May Concern,We apologize for the frustration the customer experienced with her order. We stepped outside of our return policy and have fully refunded the customer for the return of the Aisling Panel Bed.We strive to provide the best product images on our site so that our customers place orders for them with confidence. We have no desire to mislead our customers, and regret to hear that the customer was not happy with the Aisling Panel Bed delivered based on the image available on our site.We have reached out to the customer to apologize and have stepped outside of our return policy by waiving the return shipping costs. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue.  We previously released the following statement to our [redacted] community:
“We have been working hard to address everyone’s concerns over the past 24 hours. We are very sorry to those impacted. Our customer service representatives were able to resolve the issue for many customers by honoring the invalid promo code. We apologize, but this is not a policy we can continue. At this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customers. Everyone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card). Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
This promotion code is invalid and is no longer available for use The customer's order #[redacted]has been cancelled and their PayPal account has been credited in the amount of $4.99.
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 03/01/2015 for the First Degree Fitness - [redacted]. Unfortunately, we experienced an unexpected processing error on the order which indicated that the...

order needed to be cancelled. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the cancellation of the customer’s order is unacceptable.We reached out to the customer to invited them to place a new order at a discount. If the customer has any additional questions or concerns he may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
]It's the same response . I mentioned about  having issue with the mattress within 10 business day .Customer representative advised me to wait for 100 days warranty. CHECK YOUR RECORDED line!
Regards,
[redacted]

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of...

consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted] has been cancelled and their [redacted] account has been credited in the amount of $17.49. Additionally, we have provided a 10% promo code towards a future order.
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [redacted]. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I have already filed a fraud complaint with my bank, they have refunded my purchase price, and I purchased a bed locally. Also the response from Wayfair is unacceptable and proof of their ongoing incompetence as they mention a ship date and then an anticipated arrival date of a month earlier than the ship date!
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. 
I was so disappointed when the order I made was canceled, however, customers who called on Saturday or Sunday were told their orders would be honored.  I found this out via my friends on social media late Sunday evening.  I called Monday morning and was told they 'changed their mind' and were not honoring anyone else.
Now my friends are posting pictures online of their orders being delivered.  I do not accept the company's response.  I am reporting this company to the Revdex.com because they did not provide good customer service.  My experience with this company was very negative.
Also, providing a $50 "blessing" to wealthy trade customers is not something that I see as ethical in a time where the majority of Americans are struggling to put food on our table.  If Wayfair wants to be a "Better Business" they should provide a coupon code to those who truly need it.  I don't wish to support or do business with a company who gives to the wealthy and takes from the poor.
[redacted]

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue.  We previously released the following statement to our [redacted] community:
“We have been working hard to address everyone’s concerns over the past 24 hours. We are very sorry to those impacted. Our customer service representatives were able to resolve the issue for many customers by honoring the invalid promo code. We apologize, but this is not a policy we can continue. At this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customers. Everyone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card). Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
This promotion code is invalid and is no longer available for use.  The customer's order #[redacted]has been cancelled and their [redacted] account has been credited in the amount of $14.00.
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. Regrettably, part of the customer's order was deemed lost in transit on June 19, 2017 and...

as a result a replacement unit was ordered. We had agreed to discuss compensation due to the experience we provided, and we do agree that our lack of follow up regarding that compensation is unacceptable. The customer's items have both been delivered and we have applied a discount to the order in an attempt to rectify the situation.We reached out to the customer to further apologize and to discuss compensation for this experience. If the customer has any additional questions she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com