Wayfair

To Whom It May Concern,
This promotion code is invalid and is no longer available for use. The customer's order has been cancelled and their [redacted] account has been fully refunded in the amount of $8.00.
 
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation we have provided the customer a significant discount to keep.The customer placed his order for the [redacted] on April 23, 2016. Regrettably, we...

experienced a listing error and the sectional was listed as Genuine Leather when it is in fact Bonded Leather. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We have updated our listing to show the correct details.We reached out to the customer to apologize and processed a discount off this order for the misinformation. If the customer has any additional questions or concerns, he may contact [redacted] at [redacted].We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we have fully refunded the customer for both orders.On December 01, 2015 the customer notified us that during the delivery attempt of the [redacted] 8' Pool Table...

& Accessories the hallway walls were damaged when our carrier tried to move the table upstairs. Wayfair takes issues such as this very seriously and only work with licensed, insured movers should in the rare event these circumstances occur. We have advised the customer to open an insurance claim with our delivery company [redacted].  customer has been working with [redacted] as well as a specialized delivery associate here at Wayfair to ensure the pending claim is settled. We will continue to work with all parties involved to ensure a resolution.If the customer has any further questions or concerns, he may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved, once I receive a refund in the amount of $120.93.  I rejected the shipment delivery over a week ago, and so far have not received a refund to my credit card.  I am happy with their proposed solution, but consider this claim open until I have my money back.  I need to respond on way or the other or you will close my claim, so this is my conditional response.  I don't reject it, as their solution is what I've asked for from the beginning, but I don't accept it until I have the refund.
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. Regrettably, the customer's order was temporarily misplaced at our local delivery...

terminal. We initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptable. Our team was able to successfully find the item and it was delivered June 3rd, 2017.We reached out to the customer to further apologize and offer additional assistance if needed. If the customer has any additional questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have fully refunded the customer for the [redacted] - Arm Chair, QTY 2. The customer placed her order for the arm chairs on September 27, 2015. At...

the time of purchase, we provided her with an estimated ship date of October 13, 2015. The customer contacted us on October 7, 2015 informing us she needed the item sooner and we strived to get the chairs to the customer as soon as possible.Regrettably, we were unsuccessful in getting the item to the customer. We have reached out to the customer to further apologize for the frustration and informed her we issued a full refund and provided a coupon code for 15% off a future purchased.If the customer has any further questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have issued both a replacement sofa and loveseat to ensure the two pieces will match each other. We handle standard returns, defects, and damage issues...

within 30 days of delivery. During this time, we are happy to order replacement parts or units, or offer a full refund for damaged or defective items. In the rare instance an item has any defective issues within the warranty period, we can investigate further and resolve any complaints.  In May, 2017 the customer contacted us to inform us that the replacement loveseat she had received was lighter than the matching sofa that was already in her home. Regrettably, the issue was not properly addressed and we did not take the necessary steps to ensure the issue was completely resolved. We understand the customer's situation and agree we should have followed up with her to ensure her satisfaction.We have reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We are very sorry for the inconvenience our customer has experienced with her Wayfair order. In an effort to rectify the situation we have offered to place an order for six chairs at no additional cost to the customer.We strive for excellence on every order and work to ensure...

that we provide the most up to date and accurate information on our site for each of our products. Regrettably, we experienced a listing error that indicated that the dining table came with six chairs; however, our customer's order was priced and processed for the dining table only. We sincerely apologize for any inconvenience caused to our customer and have updated our site listing. We have reached out to the customer to further apologize for the experience and we have offered to place an order for six chairs at no additional cost to the customer. We are awaiting the customer’s confirmation on which type of chairs she would like (either side or counter).If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

the item was refused and returned.  Refund my money.  I was called out of town.  It's a shame the way they treated me, and unnecessary. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

To Whom It May Concern, We apologize for any inconvenience or misunderstanding that was a result of this order. The customer placed their order on 8/8/2017 for the [redacted] - [redacted] 3 Drawer Nightstand which had an estimated ship date of 8/14/2017 and estimated delivery date of...

8/21/2017. The item shipped on 8/11/2017 and was scheduled for delivery on 8/14/2017.  However, the customer requested an address change requiring us to change the delivery appointment to 8/21/2017. Wayfair's credit card billing process is to charge the card when the item has shipped. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. Wayfair's prices do change on site from time to time and this is based on a variety of factors. Many products are shown with a base price and optional upgrades may cost more, but this is clearly shown when selecting this option. We apologize for any confusion this may have caused.In effort to rectify this situation we have reached out to the customer to apologize and inform them that the delivery appointment for the nightstands has been scheduled for 8/21/2017. We will also continue to work with the customer regarding the sofa they referenced. If the customer has any additional questions or concerns they may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders...

was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. The customer's order #[redacted] has been cancelled and the pending charge of $1.26 has been reversed. Additionally, we have provided a 10% promo code towards a future order.   We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. Thank you,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order.We partner with several other large online retailers, including [redacted].com. They list our items on their website, and we provide any follow up customer service. On January 19, 2016 the customer...

notified us that she received the incorrect item; she received a Wine Hog Cork Catcher instead of a 34-Bottle Evolution Series Wine Refrigerator. Regrettably, we encountered a listing error with the Wine Refrigerator as it was incorrectly priced and matched to a different item, Wine Hog Cork Catcher, in our system. We have no desire to mislead our customers and truly regret when these infrequent errors occur. We have reached out to further apologize and have issued the customer a full refund of $39.94.If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order.  We are proud to offer our customers a 30 day return policy. Per our return policy, roundtrip shipping costs are deducted from the customer’s total refund.  In the rare event there is a...

discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We have reached out to the customer to apologize for the trouble they experienced with our service team and accepted the return back for a full refund. Once the item is returned back to us, we will be issuing the full refund on the amount of $178.00. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this customer has experienced with her order. The customer placed two orders with us on February 17, 2012. One order was placed for two American Furniture Calcutta Rocking Chaise Recliners and the other order for the [redacted] Dining set. In July 2014, the customer contacted us to let us know that one of the American Furniture recliner chair’s levers was not working correctly and one of the [redacted] chairs was defective. After several correspondents, we were then told that both recliner chairs had issues. After much back and forth, we agreed as a onetime courtesy to step outside our policy and provide a full refund in the amount of $646.20 for the recliners only.  We have provided this customer with the manufacturer’s contact information as they are the warranty providers. Since the order was received in 2012, Wayfair no longer covers damage or defects that occur to an item. We handle standard returns, defects, and damage issues within 30 days of delivery. This policy is outlined in our return policy which is accessible via the following link, [redacted]  Please contact Karen Macomber at ###-###-#### with any questions. We thank you for your attention to this matter. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced regarding receiving our mailed promotions. To our knowledge customer's information has been removed permanently from our system. We have done our best to ensure that the customer's address has been removed...

from our system. Regrettably, the customer has still received our mailed listing and we apologize for any inconvenience our error caused to the customer and have informed our engineering team to investigate and correct this issue and ensure that all of her information has been removed permanently.We have reached out to the customer to further apologize. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We are very sorry for the inconvenience our customer has experienced with her Wayfair order. In an effort to rectify the situation, we have processed a return for a full refund due to our delay in delivering the lamps.On July 23, 2016, our customer requested to cancel Feather...

Design 25" H Table Lamp with Drum Shade qty. 2. Regrettably, we were unable to cancel the lamps as they were already in the shipping process. Unfortunately, there was an unforeseen delay in shipping and the lamps were not delivered until July 29, 2016. We understand the customer’s situation and agree more should have been done when the customer contacted us.In an effort to rectify our error we have provided a prepaid return label. Once the lamps are returned to our warehouse we will provide a full refund to our customer.We have reached out to the customer to further apologize for the experience. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while shopping with us. In an effort to resolve the situation we offered to provide a significant discount on a similar rug.We do our best to ensure that our products are listed with the correct and most up to...

date information. Regrettably, when the customer was interested in purchasing the rugs, they were listed with the incorrect price. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price.We reached out to the customer to further apologize. While we are unable to honor the incorrect price for the rugs, we stepped outside our policies by providing the lower price for the toilet paper holder. We also offered to provide a significant discount on a similar item.If the customer has any further questions or concerns, she may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to our customer. In an effort to rectify the situation, we are working to ensure the customer’s order is fulfilled as soon as possible.The customer placed her order on June 9, 2016 for the [redacted] - 54" [redacted] Outdoor 3...

Blade Ceiling Fan. Regrettably, we experienced a processing error on the item, which has caused a significant backorder. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that this delay with the customer's order is unacceptable.We have reached out to further apologize for the continued delay and we will continue work to ensure the customer’s order is successfully fulfilled as soon as possible. If the customer has any additional questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer is having with this return. We provide boxes with the original item and customers are expected to ship back items in the original packaging for returns. While we are unable to send new boxes to return this item, we have offered to provide prepaid return labels for the customer to ship these items back. Since the customer has stated these items have now been disposed of and have not been returned or donated with documentation, we are unable to issue the refund. Kind Regards, Wayfair

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. On January 12th, the customer placed an order for the [redacted] Futon. Unfortunately, the product was mislisted, which caused the order to pull into our system as a purchase for the [redacted]...

Convertible Chair instead of the futon. We have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided a return for a full refund on the chair. We have also helped the customer place a new order for the correct futon. We provided a discount on the new order as an apology for the trouble caused. If the customer has any additional questions or concerns he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind RegardsWayfair.com