Wayfair

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and have refunded the customer in full for the [redacted] 16 Piece Dinnerware Set, Service for 4, quantity of 3 sets. We are proud to offer our customer's a 30...

day return policy. Per our return policy, shipping costs are deducted from the customer's total refund. When the customer received their order, they experienced confusion with the outer labeling on the box. Our manufacturing partner created this product for our exclusive brand, which is why the names are different than what is displayed on our website. We have no desire to mislead our customers in any way and regret when this confusion occurs. We reached out to the customer to offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order, and any misunderstanding. At the request of the customer we have returned the [redacted] - Arm Chairs, Qty 2, and fully refunded the customer.The customer placed her order for the arm chairs on September 27, 2015. At the time of purchase, we provided her with an estimated ship date of October 13, 2015. After the items were received at the local delivery terminal on October 5, 2015, per our delivery process, the item was kept there inspected and scheduled for delivery. Unfortunately the delivery agents routing schedule did not allow them to deliver the item any sooner than October 20, 2015. The customer was notified of this on October 6, 2015, and on October 7, 2015 the customer contacted us, upset with the delivery date. She informed us she needed the item sooner. After trying to get the item to her sooner, we were unsuccessful. We have reached out to the customer to further apologize for the frustration and informed her we proceeded with her request for return, issued a full refund and provided a coupon code for 15% off a future purchased.If the customer has any further questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,
 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
 
The customer's order has been cancelled and the pending charge of $8.43 has been reversed. Additionally, we have provided a 10% promo code towards a future order....


 
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
 
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [email protected].  We hope this information is helpful in resolving the complaint.
 
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we fully refunded the customer on May 18, 2015. We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are...

happy to order replacements parts or units, or offer a full refund for damaged or defective items. On May 15, 2015 the customer notified us that the  [redacted]™ 7.5' Pool Table he ordered and received was damaged and missing parts. The customer requested a refund and a pickup of the damaged table. The refund has been processed and we’re contracting a carrier to pick up the damaged table at our expense.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced. The customer will receive a full refund through the filed credit card dispute. The customer placed his order on 8/06/2015 for the [redacted] - Avon Park Mirror. On 8/27/15 the customer’s order was mistakenly marked as delivered, when in fact it had not been. We completely agree that this error and the lack of communication is unacceptable and we are working to prevent similar occurrences from happening in the future. The customer had requested to pick the mirror up from our carrier’s terminal and we provided the address in an email on 9/11/15. Regrettably, the customer did not receive our message in time for him to pick the mirror up on 9/12/15 and informed us he no longer wanted to pick up the merchandise. The customer will receive a full refund through the filed credit card dispute. In order to help expedite the refund process, we have accepted the dispute as this notifies the customer’s credit card institution that we agree a full refund of $209.99 is due to the customer. It is now upon the bank’s discretion as to when the credit is released to the customer. A member of our Customer Advocacy team, who works closely with our CEO and VP's, has reached out to further apologize and provided the customer with a $25 Gift Card.  If the customer has any further questions or concerns, he may contact [redacted] at [redacted]. We hope this additional information is helpful in resolving the complaint. Kind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]The platform bed in question was never delivered making it impossible for me to return it with or without the return paid receipt - however my bank still has the 245.45 as a debit on my account. Please let me know how I can return it if you have not sent it.

I do not accept this response. wayfair points the finger at all but themselves. NO ONE HAS YET TO CONTACT ME BY PHONE OVER THIS SITUATION. THEY SAY ITS A "COMPUTER GLITCH" BUT THEY FEEL THEY ARE NOT AR FAULT AT ALL. IF YOU WASNT WHY GIVE ME $200+ FOR SOMETHING YOU SAY IS MY FAULT. EVERYDAY I WILL WRITE A COMPLAINT WITH THE Revdex.com AND WILL CALL THE MEDIA, VETERAN HOSPITAL, MILITARY POST ETC TO LET IT BE KNOWN HOW WAYFAIR MISTREAT VETERANS. AGAIN I AM NOT HAPPY. THIS IS JUST THE START OF MY CONPLAINT AND HOW FAR I WILL GO!!! YOU PUT THE MONEY ON HOLD/TAKE IT BUT WANT TO BLAME EVERYBODY ELSE. I WILL ASLO BE CONTACTING A LAWYER ABOUT THIS MATTER. I WILL NOT ALLOW THIS TO HAPPEN. EVERYBODY WILL HEAR ABOUT THIS SITUATION!!!Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we have split the return shipping costs.We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are...

happy to order replacements parts or units, or offer a full refund for damaged or defective items. The customer contacted us on July 19th to notify us that [redacted] Nail Head Upholstered Banquette arrived with damage to the packaging and asked to return it. Our representative asked the customer to open and verify if the chair damaged so that we can provide the proper resolution. However, a return minus the costs for return shipping was provided as the resolution as the customer declined to open the packaging to confirm if the chair had been damaged. We have called and clarified our policies with the customer and have agreed to split the return costs as a one-time courtesy. If the customer has any additional questions or concerns he may contact [redacted], at ###-###-####. We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
As of 6-22-2017 still haven't received the table want to know what's going on?
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with their order. In an effort to rectify the situation we have ordered the pressure valve needed for the shower head which is estimated to ship on 8/29/2017.Customer placed their order on 8/6/2017 for the [redacted] -...

[redacted] Posi-Temp Shower Less Shower Head. On 8/15/2017 the customer notified us his ordered arrived without the pressure valve. The item was listed with the pressure valve as part of the shower head. Unfortunately, we incorrectly listed the [redacted] - [redacted] Shower Head as coming with the pressure valve. We corrected the product page and reached out to the customer with a choice of pressure valves which would work with his purchase. We have no desire to mislead our customers and regret when these rare errors occur. We have reached out to the customer to further apologize and will continue to assist the customer with his order. If the customer has any further questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order.  There was some miscommunication between the delivery agent [redacted] and the customer and as a result the original delivery appointment for the [redacted]...

[redacted] bed did not take place and was returned.   This is certainly not the delivery service we want for our customers and can’t apologize enough for this error.   The customer was refunded in full for $502.49 back to their [redacted] on 7/24/2015. Additionally, the customer received 4 barstools the customer ordered were unable to be cancelled as they had already shipped.   We have initiated a return and as a courtesy for the difficulty the customer has experienced on their order, we are stepping outside of our return policy and waiving the cost of return shipping.   The customer will be refunded $791.96 upon the return of the barstools to our warehouse.   We reached out to the customer to further apologize and offer assistance with their return.  If the  customer has any additional questions, she may contact [redacted], at [redacted] We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

The message posted here  8/11 is an identical message from the previous week, 8/5.  [redacted] from Wayfair/[redacted] has offered me a 35% discount off of my next order (entire order inc shipping.). When and if this happens I will be satisfied with the the issue.
Regards,
[redacted]

To Whom It May Concern:We sincerely apologize for the inconvenience the customer has been experiencing with her order. In an effort to rectify the situation, we have provided a discount on the chests. The customer placed an order for two Revere 4 Drawer Chests in Jamocha Wood on March 6, 2016...

and requested cancellation 30 minutes later. Unfortunately, at that time, we were unable to cancel as the items were already in the shipping process and shipped the same day. We strive to ship our items to our customers as soon as possible and sincerely apologize for any inconvenience this may have caused the customer. We have reached out to further apologize for the troublesomeness experience and offered a discount to keep the Jamocha Wood chests. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
My first complaint was sent on the 24th, then again on the 26th of July. I never received a response or confirmation that a substitute order had been initiated. Once I initiated the Revdex.com complaint I did receive satisfactory resolution and expect to receive the refund any day now. 
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the experience the customer had with her order and for any inconvenience it may have caused. In an effort to rectify the situation, we offered to significantly discount a future order to help offset the costs incurred as a result of the issues with her original order.   We accept responsibility for the error of the third-party carrier in mistakenly returning the merchandise instead of delivering it to the customer and that more could have been done to prevent the issue. To prevent similar occurrences from happening in the future these issues have been addressed with the parties involved.  We have issued the customer a full refund of $1,349.98 as the merchandise was returned to us. While we are unable to provide reimbursement for any additional amount, we have reached out to the customer to further apologize and have offered further assistance on a future order. If the customer has any additional questions, she may contact [redacted] at ###-###-####. We hope this information is helpful in resolving this complaint.  Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

When I called on Sunday morning, I was told that the code was invalid but that my order would still be honored with the discount. I had received the cancellation email, but my order did not show canceled at that time. I was told by the chat CSR [redacted] to reorder and send her the new order number and she would apply the credit. I was told by phone CSR [redacted] that she would do this for me, and she took my CC# for new order. I was assured by BOTH CSR's that the company was aware of the invalid code, but that my order WOULD be honored WITH the discount. On Monday morning, the company decided to not honor any MORE orders than they had already agreed to. My order did not show canceled yet. Later that day, it did. The CSR's said that my order would be honored with the discount. That is what needs to happen.
Regards,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. The listing for the [redacted] - [redacted] Upholstered Bed was incorrect and was priced and sold as a set of rails. Once the error was realized we rerouted all shipments and...

provided customers with discounts on other beds. We have also offered the customer the bed at a heavily discounted price. We have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided a full refund to the customer. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind RegardsWayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 7/31/2016 for the [redacted] - [redacted] Small Oval Dining Table. Unfortunately, we experienced an unexpected backorder on the item and the shipping was delayed multiple times. We strive...

to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of her item. The customer's order is ready for pick up. We are working directly with the customer and will continue to do so until they receive their table.If the customer has any additional questions or concerns, she may contact [redacted], at ###-###-####.We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com