Wayfair

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order and the quote provided. Regrettably, when the quote for the Grand Legend 8" x 48" x 6.5mm Luxury Vinyl in Summer Beam was originally created the item was listed with the incorrect price. As a result we are unable to fulfill the quote. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)” (http://www.wayfair.com/customerservice/general_info.php-privacy).We recognize the inconvenience and frustration this has caused the customer and as a gesture of our apologies we have refunded the customer in full for the box she purchased. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern:We apologize for the trouble the customer experienced on their order.As the customer's order had an outstanding balance for an extended period of time, our system recognized the customer's card on file and settled the balance.At this time - we have refunded the customer in...

full advising she can keep the mattress she purchased. We have reached out to the customer to apologize for the trouble she experienced and the lack of clear communication regarding the outstanding balance.If you or the customer need any additional information, you can reach Revdex.com Liaison, [redacted], by calling [redacted].Thank you.[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with their order. We are proud to offer our customer’s a 30-day return policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be...

responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur.We have reached out to the customer to apologize that they sofas they purchased didn't fit in their home and made an exception to our return policy by refunding the customer the return shipping costs in store credit. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with her order. The customer’s order has been cancelled and her pending charge of $35.62 has been voided. We do our best to ensure that our products are listed with the correct and most up to date...

information. Regrettably, when the customer placed her order for the 9'3'' x 12'6'' [redacted] Ivory Area Rug, the item was listed with the incorrect price, as it was not up charging for the larger sized rugs. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price.   We reached out to the customer to apologize and offered a discount off of this item. If the customer has any additional questions or concerns she may contact [redacted], at ([redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We are truly sorry for the inconvenience this customer has experienced with her order. In an effort to rectify the situation, we have contacted the customer to let her know that we would be happy to assist her in removing any defective chairs that are still in her possession.Typically, if we have a customer receive several defective items, we do return the items to our warehouse and inspect them further. It is uncommon for our customers to experience multiple issues, so we take these steps to understand the root cause of the issue. Because we were unable to pick the chair up from the customer within an appropriate time frame, we did advise that the customer can donate or dispose of the chair as we did not wish to further inconvenience her. It was advised that if she needed assistance in donating or disposing of the chair, that she should reach out to [redacted] for assistance. However, no further contact has been made by the customer at this time regarding the pick up. We are sorry the customer feels the pain she is in derived from a defective chair, however we do not advise or encourage customers to continue the use of any defective items.We have since reached out to the customer to further apologize for the trouble, and find out if she still needs assistance in disposing of any defective chairs. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. In an effort to resolve the situation, we have provided a full refund and scheduled a pickup of the incorrectly delivered item.We offer many items in our clearance center (previously...

purchased and returned merchandise) at a large discount. This item was unfortunately returned with the incorrect merchandise, which was then shipped to the customer as fulfillment of the clearance order. We have no desire to mislead our customers and regret that the incorrect item was shipped to the customer. We sincerely apologize for any inconvenience.We have reached out to further apologize and have provided a full refund, along with scheduling a pickup of the incorrect product. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The response from the company is inaccurate. As attached indicated in the attachments, I confirmed that the order was in fact cancelled on May 5, 2016. I contacted the company on May 19, 2016, when I noticed a charge to my credit card. The company acknowledged that the order had in fact been cancelled on May 5, 2016, however, due to their error, the item was shipped; please see attached conversation confirming same.Although it took several days, the funds were eventually refunded into my account.However, the company's inaccurate response to Revdex.com is disingenuous and false. The company is attempting to indicate that it was my error and references inaccurately dated information. The record should indicate that it was the company's error that caused this situation and not mine; they must acknowledge and take ownership of their mistake.
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with the order. The customer placed the order for the Modern Glass Dining Table on March 21, 2017. The customer contacted us on March 29th to notify us that the delivery arrived damaged with...

scratches. We promptly ordered the customer a replacement part to be shipped. Unfortunately, there was a delay with shipping the replacement dining table base. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaint. We confirmed the replacement dining table base was delivered April 19. A discount has been issued for the inconvenience the delay has caused.If the customer has any additional questions they may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards, [redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.Again this an unacceptable response as said being this issue was to have been resolved on 9/21/14 when the item was to be shipped I was never notified that this was cancelled a second time until after a call was placed to determine the whereabouts of this item. Even at that call on 9/25/14 I was told this code will be honored and that she would call the warehouse to find out why this was not shipped. This was after 5 days of this code being honored as stated by your company's customer service rep. Then to come out and say this will not be honored due to the company(who made the error in the first place), to come out and say they will not honor this due to losing to much money after 5 days. Also to have a policy that you can pick and choose who's orders get filled or who's gets rejected is discrimination. Such as myself being discriminated against due to being told this was rectified by two different reps on different dates and the fact that multiple others received their items after mine was to be shipped to me.   
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I only ordered open box items.  I was credited $81.38, which was 50% of some of the items.  One of the damaged items was not included in this.  My credit card account should be credited with $23.88 for the price difference in the two sets of curtains ordered, $25.99 for the damaged poppies, and $28.00 for the damaged bird cages.  This comes to an additional credit $77.87.  Please help me with this.   Thank you. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy my issues and/or concerns in reference to complaint #[redacted], however, this is just going to go round-and-round so I will make sure I review them on all available online review portals. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, what should I do with the two defective faucets?
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for [redacted] - Upholstered Platform Bed on March 6th, 2017. The customer contacted us on March 31st to notify us that his delivery arrived...

incomplete and was missing box #2. We promptly started a search for the second box, unfortunately, there was a delay with the search for the missing part. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaint. We confirmed the missing part will be delivered on April 14th 2017. If the customer has any additional questions he may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted]. The customer...

placed her order for the [redacted] on 4/9/2017. At the time of purchase, we provided her with an estimated ship date of 4/12/2017. The customer contacted us on 4/12/2017 to request that her order be cancelled. Unfortunately, at that time, the customer’s order had already been packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel it. If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs.We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refund. If the customer has any further questions or concerns, she may contact [redacted], Revdex.com Liaison at ###-###-####. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to note, however, that the business's response made it sound like they tried what they could to resolve the issue in a timely manner, which was not the case at all. We had to follow up with Wayfair every day. We did not request the pieces originally to assemble ourselves; we requested it be fixed immediately to the point that after 3 weeks we finally said just give us the pieces so we could do it ourselves. After several promised re-delivery dates and cancellations, they finally arrived and left the couch in pieces and told us they never assemble couches, a service that Wayfair customers are paying for, without knowing they're paying someone local to assemble who has zero experience doing it. Very unacceptable. There's nothing further I can do with this matter now, we put the couch together ourselves and they've lost many customers, my family and friends all know about our troubles and have said they'll never use them now.  It would do them well to not point fingers at the other company they are paying to deliver/assemble and do whatever they can to make it right immediately, otherwise they'd still have a customer. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I will accept the businesses offer per the information sent to the Revdex.com.

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while trying to order the Melange 5 Piece Brynlee Dining Set. We have helped the customer place an order for the dining set at a discount due to the trouble.We do our best to ensure that our products are listed...

with the correct and most up-to-date information. Regrettably, when the customer went to place his order for the dining set, we were experiencing a technical glitch that caused the incorrect pricing be displayed on our site until the product was added to customers' shopping carts. We sincerely apologize for any inconvenience caused to the customer and have updated our listing to show the correct price. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
 
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders...

was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
The customer's order #[redacted]has been cancelled and their PayPal account has been credited in the amount of $1.79. Additionally, we have provided a 10% promo code towards a future order
We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. 
Thank you,
[redacted]
Wayfair.com