Wayfair

Revdex.com:
The refund at issue was finally processed, but not when Wayfair had originally said that it was in their earlier message.  But the matter has now been resolved. 
[redacted]

To Whom It May Concern, We sincerely apologize for the experience the customer had with her order and for any inconvenience it may have caused. In an effort to rectify the situation, we offered to significantly discount a future order to help offset the costs incurred as a result of the issues with her original order.   We accept responsibility for the error of the third-party carrier in mistakenly returning the merchandise instead of delivering it to the customer and that more could have been done to prevent the issue. To prevent similar occurrences from happening in the future these issues have been addressed with the parties involved.  We have issued the customer a full refund of $1,349.98 as the merchandise was returned to us. While we are unable to provide reimbursement for any additional amount, we have reached out to the customer to further apologize and have offered further assistance on a future order. If the customer has any additional questions, she may contact [redacted] at ###-###-####. We hope this information is helpful in resolving this complaint.  Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. We stepped outside of our return policy and refunded the customer in full for the Clear Seeded 5" Glass Bell Pendant Shade. We are proud to offer our customer's a 30 day return policy. Per our...

return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy.Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include Clearance Items, Gift Certificates, Personalized Items, and Items Marked "Non-Returnable" (clearly indicated on the sale page before placing your order). We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and provide a full refund. If the customer has any additional questions, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thanks to Revdex.com for your fast action and a goog job, also thanks to Wayfair to solve the problem. Attached is a copy of the last e-mail from Wayfair with the promise they 'll mail the other 2 pieces missed  
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. The listing for the [redacted] - [redacted] Upholstered Bed was incorrect and was priced and sold as a set of rails. Once the error was realized we rerouted all shipments and...

provided customers with discounts on other beds. We have also offered the customer the bed at a heavily discounted price. We have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided a full refund to the customer. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind RegardsWayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order.  There was some miscommunication between the delivery agent [redacted] and the customer and as a result the original delivery appointment for the [redacted]...

[redacted] bed did not take place and was returned.   This is certainly not the delivery service we want for our customers and can’t apologize enough for this error.   The customer was refunded in full for $502.49 back to their [redacted] on 7/24/2015. Additionally, the customer received 4 barstools the customer ordered were unable to be cancelled as they had already shipped.   We have initiated a return and as a courtesy for the difficulty the customer has experienced on their order, we are stepping outside of our return policy and waiving the cost of return shipping.   The customer will be refunded $791.96 upon the return of the barstools to our warehouse.   We reached out to the customer to further apologize and offer assistance with their return.  If the  customer has any additional questions, she may contact [redacted], at [redacted] We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The dates they listed are false except the actual order date and the promised shipping date of 12/23.  I was promised verbal delivery on 12/29 regardless of what they wrote on the confirmation email.   I accept that they issued the refund but I want a written agreement that I will NOT be charged for return shipping.  I have no proof that the item actually shipped to their local terminal since there was no tracking number or location.   Also the promised delivery date wasn't fulfilled, both the verbal one nor their written one.   I personally believed it never shipped to the terminal.  It is not the responsibility of the consumer to fix, be charged or inconvenienced for their shipping problems.  When an item is promised on a certain date, Wayfair should honor that agreement.   I was contacted by [redacted], the customer advocacy of Wayfair, and was assured I wouldn't be charged return fees as she agreed that my complaint was justified and my experience was unacceptable.  As such, I would like a written agreement that I WILL NOT BE CHARGED FOR "RETURNED SHIPPING".
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I was given a price and my order cleared and was confirmed. If this was a mistake on your part, you should take the loss and keep the customer content as your business confirmed the order and should ship it according to the sale price. The business should not be able to retract and order once it has been placed. And then you insult me by giving me other options at 25% off that anyone who goes on your site has access to those same items and the same price?!?  I'm not happy with the reply or meager attempt by your unprofessional business practices  in trying to resolve my issue. I say again, ship my item at the price of which I was sold it ($350).
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]The platform bed in question was never delivered making it impossible for me to return it with or without the return paid receipt - however my bank still has the 245.45 as a debit on my account. Please let me know how I can return it if you have not sent it.

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we have split the return shipping costs.We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are...

happy to order replacements parts or units, or offer a full refund for damaged or defective items. The customer contacted us on July 19th to notify us that [redacted] Nail Head Upholstered Banquette arrived with damage to the packaging and asked to return it. Our representative asked the customer to open and verify if the chair damaged so that we can provide the proper resolution. However, a return minus the costs for return shipping was provided as the resolution as the customer declined to open the packaging to confirm if the chair had been damaged. We have called and clarified our policies with the customer and have agreed to split the return costs as a one-time courtesy. If the customer has any additional questions or concerns he may contact [redacted], at ###-###-####. We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with their order. In an effort to rectify the situation we have ordered the pressure valve needed for the shower head which is estimated to ship on 8/29/2017.Customer placed their order on 8/6/2017 for the [redacted] -...

[redacted] Posi-Temp Shower Less Shower Head. On 8/15/2017 the customer notified us his ordered arrived without the pressure valve. The item was listed with the pressure valve as part of the shower head. Unfortunately, we incorrectly listed the [redacted] - [redacted] Shower Head as coming with the pressure valve. We corrected the product page and reached out to the customer with a choice of pressure valves which would work with his purchase. We have no desire to mislead our customers and regret when these rare errors occur. We have reached out to the customer to further apologize and will continue to assist the customer with his order. If the customer has any further questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

The message posted here  8/11 is an identical message from the previous week, 8/5.  [redacted] from Wayfair/[redacted] has offered me a 35% discount off of my next order (entire order inc shipping.). When and if this happens I will be satisfied with the the issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. The customer’s order has been cancelled and has been fully refunded $43.95.We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when...

the customer placed her order for the Wing Décor in Brown, the item was listed with the incorrect price. We sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price.  We have reached out to the customer to further apologize. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the delay the customer has experienced on their order and any inconvenience this may have caused.   We are constantly working to provide the most up to date and accurate shipping and delivery estimates as possible for our customers upon...

placing their order. The customer ordered the [redacted] Sofa and Loveseat on October 10, 2015 and we provided a shipping estimate of November 10 along with an estimate of the order arriving to the local delivery terminal and prepared for home delivery by December 2nd. The order arrived to the local delivery terminal on November 24th  and delivery was unable to take place within the expected time-frame. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable. We have reached out to further apologize for any confusion and the order currently being held at the local terminal for a future delivery date. As a gesture of our heartfelt apologies we have refunded the $49.99 shipping fee. If the customer has any additional questions or concerns, she may contact [redacted] at [redacted].We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
As of 6-22-2017 still haven't received the table want to know what's going on?
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for [redacted] - Upholstered Platform Bed on March 6th, 2017. The customer contacted us on March 31st to notify us that his delivery arrived...

incomplete and was missing box #2. We promptly started a search for the second box, unfortunately, there was a delay with the search for the missing part. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaint. We confirmed the missing part will be delivered on April 14th 2017. If the customer has any additional questions he may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy my issues and/or concerns in reference to complaint #[redacted], however, this is just going to go round-and-round so I will make sure I review them on all available online review portals. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The response from the company is inaccurate. As attached indicated in the attachments, I confirmed that the order was in fact cancelled on May 5, 2016. I contacted the company on May 19, 2016, when I noticed a charge to my credit card. The company acknowledged that the order had in fact been cancelled on May 5, 2016, however, due to their error, the item was shipped; please see attached conversation confirming same.Although it took several days, the funds were eventually refunded into my account.However, the company's inaccurate response to Revdex.com is disingenuous and false. The company is attempting to indicate that it was my error and references inaccurately dated information. The record should indicate that it was the company's error that caused this situation and not mine; they must acknowledge and take ownership of their mistake.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]