WeatherTech Automotive Accessories

I’ve called customer service on 6 occasions on 3 different days and the call que is 230 plus calls waiting for service each time. Three of the times I called, after a few minutes on hold the line disconnects.

I’ve completed the online request for a return authorization number with the explanation, I received a cupfone as a gift but I need to exchange for the correct sized cupfone. The online request had not been replied too, 10 business days.

I submitted a request for return code over a week ago. A WeatherTech rep was supposed to get back to me. Still waiting. Also on hold with 200 people ahead of me.

I ordered a cup phone holder on December 9. It's now almost a month later and we haven't seen any phone holder, even though the $33.98 was deducted from my credit card about 10 hours after I sent the order by email. If it were possible, I would rate this transaction in negative stars. This is a scam. Don't fall for it, Friends.

Seriously? Not what we THINK, but what we know. Ordered the incorrect item for Christmas gift and attempted a return. Weathertech makes this a PUNITIVE exercise at best. SERIOUSLY?!?!?! We are 48 minutes on hold simply for return authorizations number. SERIOUSLY?!?!?! And, still waiting. Honestly, it feels like we are being punished for a simple request. What? You want us not to call? They don’t even issue a number via email. Tried that, they just say they’ll be in touch. NOTHING!!!! I cannot imagine the staff there and what they must deal with hearing from so many upset customers. WEATHERTECH!!!! Why are you not listening?! Why must we write a complaint to get your attention for a return authorization number?!?! FIX IT! You just lost another customer!

I’ve called customer service on 6 occasions on 3 different days and the call que is 230 plus calls waiting for service each time. Three of the times I called, after a few minutes on hold the line disconnects.

I’ve completed the online request for a return authorization number with the explanation, I received a cupfone as a gift but I need to exchange for the correct sized cupfone. The online request had not been replied too, 10 business days.

I submitted a request for return code over a week ago. A WeatherTech rep was supposed to get back to me. Still waiting. Also on hold with 200 people ahead of me.

I ordered a cup phone holder on December 9. It's now almost a month later and we haven't seen any phone holder, even though the $33.98 was deducted from my credit card about 10 hours after I sent the order by email. If it were possible, I would rate this transaction in negative stars. This is a scam. Don't fall for it, Friends.

Seriously? Not what we THINK, but what we know. Ordered the incorrect item for Christmas gift and attempted a return. Weathertech makes this a PUNITIVE exercise at best. SERIOUSLY?!?!?! We are 48 minutes on hold simply for return authorizations number. SERIOUSLY?!?!?! And, still waiting. Honestly, it feels like we are being punished for a simple request. What? You want us not to call? They don’t even issue a number via email. Tried that, they just say they’ll be in touch. NOTHING!!!! I cannot imagine the staff there and what they must deal with hearing from so many upset customers. WEATHERTECH!!!! Why are you not listening?! Why must we write a complaint to get your attention for a return authorization number?!?! FIX IT! You just lost another customer!

My ordered was placed on December 9, 2019. I have been trying to obtain an authorization number to return an item. I submitted a request online with no response. I have been on hold multiple times with customer service to have their phone system disconnect me. The wait times are absurd to be informed you are caller 240! Weathertech has a 30 day return policy which will conveniently expire before I receive an authorization number.

I purchases Weather Tech liners for our truck. The front liners fit fine. The back liner is too wide it does not fit. I need to return/get a refund for the back liners. I have contacted weather tech 2x by email and 2x by phone ( I was always caller 154 in the que!)
Please help me resolve this.
Thank you
Mary

My ordered was placed on December 9, 2019. I have been trying to obtain an authorization number to return an item. I submitted a request online with no response. I have been on hold multiple times with customer service to have their phone system disconnect me. The wait times are absurd to be informed you are caller 240! Weathertech has a 30 day return policy which will conveniently expire before I receive an authorization number.

I purchases Weather Tech liners for our truck. The front liners fit fine. The back liner is too wide it does not fit. I need to return/get a refund for the back liners. I have contacted weather tech 2x by email and 2x by phone ( I was always caller 154 in the que!)
Please help me resolve this.
Thank you
Mary

My ordered was placed on December 9, 2019. I have been trying to obtain an authorization number to return an item. I submitted a request online with no response. I have been on hold multiple times with customer service to have their phone system disconnect me. The wait times are absurd to be informed you are caller 240! Weathertech has a 30 day return policy which will conveniently expire before I receive an authorization number.

I purchases Weather Tech liners for our truck. The front liners fit fine. The back liner is too wide it does not fit. I need to return/get a refund for the back liners. I have contacted weather tech 2x by email and 2x by phone ( I was always caller 154 in the que!)
Please help me resolve this.
Thank you
Mary

The worst customer service I have ever experienced. I was told that there were 270+ calls ahead of me, and have been trying to reach them for 6 days to do an exchange. No email response either. Are they still in business? They won't be if they don't fix the problems very soon.

Tried to reach customer service several times and was always 250 in line, don’t believe they really have customer service it answers the phone got down to about 150 and the phone cut you off. This seems to be calm and all the reviews that I read, why the state attorney generals really need to look into this company and maybe issues some lawsuits at this time I’m writing a letter to the attorney general Washington the state which I live in and asking them to investigate this company! I ordered the dog pad protector is it are supposed to slide into the windows and hang along the door wall they do not work they do not fit between the glass in the door. I want to return them but there’s no way to contact anyone and they will not respond to email

I ordered over $350 in seat covers for two of my cars. When selecting a seat cover they ask for your vehicle's Make, Model and Year, so it will fit. WRONG! the back seat cover is a generic one size fits all cover that didn't actually fit either car! Not only was the size wrong, but none of the seat belts are usable with it in place! I called to resolve this issue, see if maybe they sent the wrong seat cover out but there were 258 callers ahead of me. In 2 hours the number went down to 130 before their system dropped the call. I called back the next day and had the same problem. I WANT MY MONEY BACK!

Terrible Customer Service........WeatherTech makes it virtually impossible to return a product (mine is their CupFone).
In order to make a return you have to obtain a "return authorization from the company (and pay postage), However there is no way to reasonably comply with this requirement.
If you read the other reviews you will see that WeatherTech makes it either impossible or incredibly time consuming to communicate with them.
I have attempted called them for a week now, and either there are so many calls in the waiting line that their phone system is out of order; or I am the 298th person in line.
One week ago I went online to request a return authorization and have not had a reply to that either. Very dissatisfied, and do not recommend this company.

Received a cup holder for Christmas. It did not have the separate piece that allows you to adjust the size of the holder to fit your car. I called them to ask them to send me the piece but the automated message said there were almost 300 callers ahead of me. Pretty incompetent outfit if you ask me.

Our 84 year old mother gave each of her children and our spouses cup holders for Christmas. When we opened our packages, none of the packages had the key insert that allows you to adjust the holder to fit your vehicle. We tried to call WeatherTech, but where told there were 254 callers ahead of us. We gave up. We don't want to tell mom about the problem with her gift because it would upset her. What a waste.