WeatherTech Automotive Accessories

I am EXTREMELY upset with this company and its customer service. I paid for a CupPone product what supposedly was delivered on Nov. 23rd, and I HAVE NOT gotten anything. I have tried several time to get a response, and NOT ONE reply back. This is TOTALLY unacceptable and taking money for orders and not delivering them or responding to emails, is theft as well. I DO NOT HAVE my product and I am not happy with your company at all, so now i'm out that money.

Ordered a car seat for my F150 Did not fit well and want to return, Cannot get a representative to get back to me .
Been working on a return for over 3 weeks

I order cupfone for my dad on 12/18/2019. I have yet to receive an email saying we are processing for order or even a email saying sorry for your wait this cupfone was a gift for Christmas that my father wanted he always wanted to try weathertech but the lack of communication and poor shipping has left a bad taste in our mouth. At this point the gift is ruined . I’m very disappointed with weathertech . I don’t even want to use to company again this has been a very bad experience. I’m actually on the phone now and I’m number 235 in the call center which is ridiculous I’ve currently been holding to talk to someone for 20 minutes.

I ordered almost a month ago - the product should have shipped within a weeks time. Now almost a month later, my order is still in process. I have emailed their customer service department multiple times and never received a response, I have called multiple times. I was hung up on and then was never able to get back through to a person. I have not received my product, yet I have paid for it. I can't even cancel my order because I can't get a response from anyone.

We want to return a Cupfone due to it not being what was expected. We sent email on Dec 27 as instructed and received a response saying someone would send submission request form. Sent another email on the 29th and still have no response. We started calling Cust. Service on Dec. 29 as well and the message was we would be number 226 in line. Today (Jan. 2) when we called, the message said due to problems they could not answer our call. This is a serious issue and we want to return this item.

I am attempting to return floor mats purchased 2 weeks ago. According to the Weathertech website, I need to contact them for a return authorization # before returning any item. They also state if an item is returned without preauthorization, it will NOT be accepted. Sounds easy enough. However, I have spent over 30 minutes on hold several times (I am on hold as I type this and the recording is saying there are 274 customers ahead of me). I also contacted them via email on a return link to obtain an authorization number. I did receive an email response from them claiming a customer service rep would contact me shortly (that was on Dec. 28th). NO ONE has contacted me. The company's return policy is good for 30 DAYS so I need this number within 2 weeks to return by their standards. Horrible customer service for such a large company.

I order cupfone for my dad on 12/18/2019. I have yet to receive an email saying we are processing for order or even a email saying sorry for your wait this cupfone was a gift for Christmas that my father wanted he always wanted to try weathertech but the lack of communication and poor shipping has left a bad taste in our mouth. At this point the gift is ruined . I’m very disappointed with weathertech . I don’t even want to use to company again this has been a very bad experience. I’m actually on the phone now and I’m number 235 in the call center which is ridiculous I’ve currently been holding to talk to someone for 20 minutes.

I ordered almost a month ago - the product should have shipped within a weeks time. Now almost a month later, my order is still in process. I have emailed their customer service department multiple times and never received a response, I have called multiple times. I was hung up on and then was never able to get back through to a person. I have not received my product, yet I have paid for it. I can't even cancel my order because I can't get a response from anyone.

We want to return a Cupfone due to it not being what was expected. We sent email on Dec 27 as instructed and received a response saying someone would send submission request form. Sent another email on the 29th and still have no response. We started calling Cust. Service on Dec. 29 as well and the message was we would be number 226 in line. Today (Jan. 2) when we called, the message said due to problems they could not answer our call. This is a serious issue and we want to return this item.

I am attempting to return floor mats purchased 2 weeks ago. According to the Weathertech website, I need to contact them for a return authorization # before returning any item. They also state if an item is returned without preauthorization, it will NOT be accepted. Sounds easy enough. However, I have spent over 30 minutes on hold several times (I am on hold as I type this and the recording is saying there are 274 customers ahead of me). I also contacted them via email on a return link to obtain an authorization number. I did receive an email response from them claiming a customer service rep would contact me shortly (that was on Dec. 28th). NO ONE has contacted me. The company's return policy is good for 30 DAYS so I need this number within 2 weeks to return by their standards. Horrible customer service for such a large company.

I order cupfone for my dad on 12/18/2019. I have yet to receive an email saying we are processing for order or even a email saying sorry for your wait this cupfone was a gift for Christmas that my father wanted he always wanted to try weathertech but the lack of communication and poor shipping has left a bad taste in our mouth. At this point the gift is ruined . I’m very disappointed with weathertech . I don’t even want to use to company again this has been a very bad experience. I’m actually on the phone now and I’m number 235 in the call center which is ridiculous I’ve currently been holding to talk to someone for 20 minutes.

I ordered almost a month ago - the product should have shipped within a weeks time. Now almost a month later, my order is still in process. I have emailed their customer service department multiple times and never received a response, I have called multiple times. I was hung up on and then was never able to get back through to a person. I have not received my product, yet I have paid for it. I can't even cancel my order because I can't get a response from anyone.

We want to return a Cupfone due to it not being what was expected. We sent email on Dec 27 as instructed and received a response saying someone would send submission request form. Sent another email on the 29th and still have no response. We started calling Cust. Service on Dec. 29 as well and the message was we would be number 226 in line. Today (Jan. 2) when we called, the message said due to problems they could not answer our call. This is a serious issue and we want to return this item.

I am attempting to return floor mats purchased 2 weeks ago. According to the Weathertech website, I need to contact them for a return authorization # before returning any item. They also state if an item is returned without preauthorization, it will NOT be accepted. Sounds easy enough. However, I have spent over 30 minutes on hold several times (I am on hold as I type this and the recording is saying there are 274 customers ahead of me). I also contacted them via email on a return link to obtain an authorization number. I did receive an email response from them claiming a customer service rep would contact me shortly (that was on Dec. 28th). NO ONE has contacted me. The company's return policy is good for 30 DAYS so I need this number within 2 weeks to return by their standards. Horrible customer service for such a large company.

Awful customer service. Have tried multiple times to reach both phone numbers listed on invoice with no success. Always told that there are 200+ calls ahead of me in the queue. Also no response by email. Product they sent is defective - doesn't fit.
Need to get authorization code to return item and get refund. Whole thing doesn't pass the smell test - looks fraudulent to list a service dept phone and then never be able to speak with anyone

Awful customer service. Have tried multiple times to reach both phone numbers listed on invoice with no success. Always told that there are 200+ calls ahead of me in the queue. Also no response by email. Product they sent is defective - doesn't fit.
Need to get authorization code to return item and get refund. Whole thing doesn't pass the smell test - looks fraudulent to list a service dept phone and then never be able to speak with anyone

Awful customer service. Have tried multiple times to reach both phone numbers listed on invoice with no success. Always told that there are 200+ calls ahead of me in the queue. Also no response by email. Product they sent is defective - doesn't fit.
Need to get authorization code to return item and get refund. Whole thing doesn't pass the smell test - looks fraudulent to list a service dept phone and then never be able to speak with anyone

Awful customer service. Have tried multiple times to reach both phone numbers listed on invoice with no success. Always told that there are 200+ calls ahead of me in the queue. Also no response by email. Product they sent is defective - doesn't fit.
Need to get authorization code to return item and get refund. Whole thing doesn't pass the smell test - looks fraudulent to list a service dept phone and then never be able to speak with anyone

I have been trying to call customer service to initiate an exchange for over a week now. Every time I call there are over 200 callers in the queue. The customer service really should be better for how expensive their products are. I would not recommend ordering directly from their website at all. They're useless.

I ordered front and back floor liners plus the gift bags for my mom as a Christmas present. (I knew they could be late, but that was okay). A $240 purchase. I paid with my debit card, and received a confirmation email. This was all on December 14th.
So I am waiting and waiting and waiting for a confirmation of shipping or whatever email comes next. Nothing.
On December 23rd, I decided to send an email to the sales email listed on the order confirmation just to see where the order was at. 3 days later, and I had finally gotten a response stating that they are sorry, but it looks like they were having issues processing my payment. Why would I have gotten a confirmation email if my payment did not go through, and why was I not notified about it until I reached out almost 2 weeks after I even placed the order.
The other issue I am having with this, the way my bank and debit card work, is if I attempt to use it for online shopping, the payment will post through the bank, if there is not enough money (which there most definitely was), I would get a NSF charge, the payment reversed, AND an email from the bank stating so. Non-of-which happened.
I triple checked my information when I entered it, so I know the information was entered correctly.
I emailed back stating my concerns (on December 26th) to the individual who responded to my original email, and I have yet to get a response.
I have attempted to call all day today, however, the first 3 attempts, I got an automated system saying "I am sorry, due to circumstances out of our control, we can not take your call at this time. Please try your call at a later time."
So I kept trying.
I am at work, taking calls myself, and can not sit on the phone for 3 hours, waiting for the 267 calls ahead of me.
WeatherTech has the WORST customer service I have ever experienced, and I work in customer service for a living.
I will NEVER order from them again, and will never refer anyone to them.