WeatherTech Automotive Accessories

Ordered a wind deflector for my Cayenne on 12/19/2019 . The deflector did not fit well and wind noise it was causing was bearable. Filed a Return request on-line on 12/23. No response from WeatherTech. Called them on 1/3/2020. Waited (on hold) for over an hour and was cut off. Filed another return request on-line 1/3. As of today, 1/7 no response from WeatherTech.
I am not happy with their product and their lack of customer support/service. I will never buy any products from this company again.

I ordered floor liners for my husbands Christmas present. The liners came in quickly but they do not fit his truck. I tried calling and received an automated response saying they could not accept a call at this time, or something of the sort, so I emailed for a return label through the website. I waited a week.... nothing, so I sent another email. I did received a confirmation of their receipt of this email saying they would get to me as soon as possible. I figured maybe they were closed for the holidays. I finally called back today after waiting an additional week, and was told there were 269 people ahead of me in the call que! A small mistake is forgivable but this company forces you to leave a negative review on Revdex.com to be able to return a product! At this point I don't even want to reorder I just want to send this back and get a refund.

I purchased Weathertech floor mats for my husbands truck on 12/19/19 I put in the wrong cab style in. I would like to exchange the back floor mat. I have emailed them 2 times once on 12/27/19 and then again 1/6/2020 no response, I have tried to call multiple times after being on hold for 30 mins it hangs up the phone. they need to work customer service.

Placed an order on 12/27. Received a reply stating that my order was received and that was it. I have tried to call several times and the call gets disconnected at the 15 minute mark and there are 200 callers ahead of me. I have emailed 4 days ago, no response. I have facebook messaged, nothing.
I have wanted WeatherTech car mats for SO long, so I asked for gift cards for Christmas. The customer service is terrible. I still have NOTHING and no idea if and when they will ever come! What a waste of $220. Now to fight to get my money back.

I purchased Weathertech floor mats for my husbands truck on 12/19/19 I put in the wrong cab style in. I would like to exchange the back floor mat. I have emailed them 2 times once on 12/27/19 and then again 1/6/2020 no response, I have tried to call multiple times after being on hold for 30 mins it hangs up the phone. they need to work customer service.

The WeatherTech Customer Service line recorded message should go something like this: “You have reached WeatherTech. There is no one willing to serve you now, but if you want to wait until we finish our lunch you can get in line at around number 208. That should only make you wait online for an hour or two. We do not use any of these conversations for training purposes, because there is no training. We have your money, and we are keeping it!”

Having read most of the reviews below, there is a very common thread: WeatherTech’s Customer Service is pretty much non existent/horrible. I have been attempting to obtain a return authorization to return a Cupfone at (of course) my expense. By the time I pay for shipping and return shipping it is probably not worth it. But I persist. I sent an email last year. No Response. Today I called again (probably the 6th time) and was number 208 in line. Do you really think that there are over 200 people in the Que all day every day or is this just to discourage customers from calling.

Do not purchase anything from this company.

I've been trying to return some mats that I got for my wife for Christmas. Her father got her the same mats, so she obviously doesn't need two sets and I'm trying to return my set. I filled out the return form online on December 30th and was told I would get a response back shortly from a representative. As of January 7th, I haven't received any response back from weathertech and every time I try to call them there are anywhere from 150-200 people in line in front of me. I do like weathertech mats, as I have bought them for both my vehicle and my wife's vehicle and I'm very happy with them. However, they obviously need some more help in their customer service department because they are way overloaded. I'm just trying to get these returned before the return period expires. I'm hoping this might catch someone's attention.

I've been trying to return some mats that I got for my wife for Christmas. Her father got her the same mats, so she obviously doesn't need two sets and I'm trying to return my set. I filled out the return form online on December 30th and was told I would get a response back shortly from a representative. As of January 7th, I haven't received any response back from weathertech and every time I try to call them there are anywhere from 150-200 people in line in front of me. I do like weathertech mats, as I have bought them for both my vehicle and my wife's vehicle and I'm very happy with them. However, they obviously need some more help in their customer service department because they are way overloaded. I'm just trying to get these returned before the return period expires. I'm hoping this might catch someone's attention.

I purchased Weathertech floor mats for my husbands truck on 12/19/19 I put in the wrong cab style in. I would like to exchange the back floor mat. I have emailed them 2 times once on 12/27/19 and then again 1/6/2020 no response, I have tried to call multiple times after being on hold for 30 mins it hangs up the phone. they need to work customer service.

Ordered a wind deflector for my Cayenne on 12/19/2019 . The deflector did not fit well and wind noise it was causing was bearable. Filed a Return request on-line on 12/23. No response from WeatherTech. Called them on 1/3/2020. Waited (on hold) for over an hour and was cut off. Filed another return request on-line 1/3. As of today, 1/7 no response from WeatherTech.
I am not happy with their product and their lack of customer support/service. I will never buy any products from this company again.

I ordered floor liners for my husbands Christmas present. The liners came in quickly but they do not fit his truck. I tried calling and received an automated response saying they could not accept a call at this time, or something of the sort, so I emailed for a return label through the website. I waited a week.... nothing, so I sent another email. I did received a confirmation of their receipt of this email saying they would get to me as soon as possible. I figured maybe they were closed for the holidays. I finally called back today after waiting an additional week, and was told there were 269 people ahead of me in the call que! A small mistake is forgivable but this company forces you to leave a negative review on Revdex.com to be able to return a product! At this point I don't even want to reorder I just want to send this back and get a refund.

The WeatherTech Customer Service line recorded message should go something like this: “You have reached WeatherTech. There is no one willing to serve you now, but if you want to wait until we finish our lunch you can get in line at around number 208. That should only make you wait online for an hour or two. We do not use any of these conversations for training purposes, because there is no training. We have your money, and we are keeping it!”

Having read most of the reviews below, there is a very common thread: WeatherTech’s Customer Service is pretty much non existent/horrible. I have been attempting to obtain a return authorization to return a Cupfone at (of course) my expense. By the time I pay for shipping and return shipping it is probably not worth it. But I persist. I sent an email last year. No Response. Today I called again (probably the 6th time) and was number 208 in line. Do you really think that there are over 200 people in the Que all day every day or is this just to discourage customers from calling.

Do not purchase anything from this company.

I purchased Weathertech floor mats for my husbands truck on 12/19/19 I put in the wrong cab style in. I would like to exchange the back floor mat. I have emailed them 2 times once on 12/27/19 and then again 1/6/2020 no response, I have tried to call multiple times after being on hold for 30 mins it hangs up the phone. they need to work customer service.

Placed an order on 12/27. Received a reply stating that my order was received and that was it. I have tried to call several times and the call gets disconnected at the 15 minute mark and there are 200 callers ahead of me. I have emailed 4 days ago, no response. I have facebook messaged, nothing.
I have wanted WeatherTech car mats for SO long, so I asked for gift cards for Christmas. The customer service is terrible. I still have NOTHING and no idea if and when they will ever come! What a waste of $220. Now to fight to get my money back.

To Whom It May Concern,

Last week before Christmas my wife were out running errands and it got real warm so I decided to open the back windows.

As soon as my left rear window opened my wife and I hear a loud pop/crack kind of sound.

I looked in my outside mirror and noticed something flying near my truck, then it dawned on me that it was my left rear side window deflector.

It was too late to stop or turn back because it was run over by oncoming traffic. In the 3 years I had them on my truck, that has never happened before.

When I went to your website to look for your number to call I noticed I have a lifetime limited warranty on all the products I’ve purchased from your store.

I tried to contact customer support, but was on hold for an incredible amount of time, I was 275 in queue. I wanted to just order a replacement. NO LUCK !!

I decided to order another rear set for my vehicle and when I received it, to my surprise you had special instructions and clips for keep the side vent deflectors attached to vehicle.

This would prevent it from flying off upon opening rear window, I should have been notified as a past customer of the product and your clips should have been mailed to me.

So as you may surmised, I am an unhappy customer and plan to file a complaint about this. I tried again to call and ask customer support for a refund today but again I was 275 in queue….

Not Happy With Your Company and I will stop recommending your products.

They have the worst customer service I've ever dealt with.
I bought a rear seat cover and also received one for an xmas present.
It's been 2 weeks and I'm still trying to return one of them.
I filled out their online return form and never received an email back with the RA number so I can return them.
I've called them 4 times at all hours of the day and I'm always 246-287 customers ahead of me.
I'm now on the phone again and was 267 and now after 30 minutes on the phone I'm number 189
DO NOT BUY FROM THEM!!!!!!!
YOU CAN"T RETURN THEIR PRODUCTS unless you want to wait on the phone for more than an hour.
Ray

I am trying to do a return. I have done 2 online requests and NO ONE as responded! I tried calling 2 times first time I was the 243rd person in line! Second time I was 266th person, I waited on hold for 1 hour and then my phone shut down. Do you know how mad I was??? I had actually thought about reordering the laser mats but not now, I just want a return code so I can send them back. My first request was 12/27/19, second 1/2/2020.

Customer Service is a disgrace. I have been trying for 3 weeks to speak to someone regarding a return. I am always caller 200+. I have submitted the form with my order number to get a Return Label from them 2x. Both times "someone will get back to you shortly." It's been over 2 weeks. It should not be this difficult to return something.

Always 200-300 callers ahead of mine. Really? Do NOT trust this company! Terrible customer serivice! Floor liners smell like sour grass! Took them out and washed them and aired out the car. Existing carpet in new car now smells like sour grass! Entire family owns Weathertech.... never an issue. Something has gone very wrong with this company!

I have been trying for 3 days to returned an item. You just can’t get a customer service representative to get a returned authorization number. The products are nice but customer service is the worst. In addition I can’t even get an email response....