Sign in

Webster Bank, N.A.

Sharing is caring! Have something to share about Webster Bank, N.A.? Use RevDex to write a review
Reviews Webster Bank, N.A.

Webster Bank, N.A. Reviews (106)

September 20, [redacted] RE: Letter to the Revdex.com, Case # [redacted] Dear [redacted] I am writing in response to your recent letter to the Revdex.comI apologize for any frustration you may have experienced At Webster Bank we strive for excellence in all that we do and take pride in our customer servicePlease be advised that we have sent a written response addressing your concerns via US Postal mail to your address as indicated above Please contact me at ###-###-#### with any questions Sincerely, Judy Br [redacted] VP, Customer Relations Office of the President, Webster Bank, NA

.At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing [redacted] concerns has been sent via US Postal mail to his address on file

At Webster Bank, NAwe strive for excellence in everything that we do and take pride in our customer serviceWe have contacted [redacted] today via telephone to address his concerns

January 6, [redacted] RE: Letter to the Revdex.com, # [redacted] Dear Mr [redacted] I am writing in response to your recent letter to the RevDex.comI apologize for any frustration you may have experienced My research regarding your concerns as outlined in your letter indicates the following: Your call to our Customer Care Center on December 18, was reviewedAt your request, a check order was placed for our standard custom checks and the banker verified with you that the order would be processedThe banker also provided you with the cost of the checks in the amount of $for checksShe further explained that your account would be charged this amount at the time the vendor shipped the checks and that you should receive the checks around the first of the year The vendor, [redacted] attempted to charge your Webster Bank checking account ending in [redacted] on December 23, and December 29, in the amount of $ Due to insufficient funds on the account, the item was returned, unpaid, and a fee in the amount of $was assessed on December 24, and December 31, Two (2) extended overdraft fees each in the amount of $were charged as the account was overdrawn over five (5) consecutive days Please refer to the Deposit Account Disclosures For Consumer Accounts: Overdrafts/Insufficient FundsWhen a check or other item, including an electronic debit, is presented to us for payment and there are insufficient available funds in your Account to pay such check or item, we will either (a) pay the check, item or electronic debit, or (b) return the check, item, or the electronic debitIf the check, item or electronic debit is paid, then your Account will be overdrawnIf your Account becomes overdrawn, you will be notified promptly and you agree to reimburse us for any amount advanced as an overdraft or insufficient funds transaction, as well as any applicable fees, upon demandIf we return the check, item or electronic debit, you may be charged a returned item fee as set forth in the Fee Schedule As a one-time courtesy your account was rebated a total of $representing one (1) $and one (1) $extended overdraft fee on January 4, Your account is not eligible for any further rebates Your comments are very much appreciated and beneficial in helping us provide the best service possible to our customers and have also been included in our Voice of the Customer Program which is reviewed by executive management Thank you for taking the time to write and for allowing Webster Bank to serve your banking needs Please contact me at ###-###-#### if you have any further questions or concerns Sincerely, Diana H [redacted] Customer Relations Specialist Office of the President Cc: Revdex.com

October 7, [redacted] RE: Letter to the Revdex.com, Case # [redacted] Dear [redacted] I am writing in response to your second letter to the Revdex.comAt Webster Bank we strive for excellence in all that we do and take pride in our customer servicePlease be advised that we have sent a written response addressing your concerns via US Postal mail to your address as indicated above Please contact me at 1-800-325-with any questions Sincerely, Judy B [redacted] VP, Customer Relations Office of the President, Webster Bank, NA

At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing [redacted] concerns has been sent via US Postal mail

At Webster Bank we strive for excellence in everything that we do and take pride in our customer service. A written response dated January 16, 2018 addressing [redacted] concerns has been sent via US Postal mail.

Complaint: [redacted] I am rejecting this response because: I visit the Webster bank branch couple of times for help and I do exactly what the Webster bank employees tell me to doI don't iven have the letters from the Webster bank anymore because the Webster bank employees take this letters from me and don't give me backthat's not my fault that somebody stole webster bank customer's account numbers and that's not my fault the Webster bank have unprofessional workers so why I posed to pay for the Webster bank mistake Sincerely, [redacted]

I did mail back the letter that they asked for but I'm also looking for action or result from them as to what they have done to deal with this Thank you for being so helpful Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

January 8, [redacted] RE: Letter to the Revdex.com Dear [redacted] I am writing regarding your response to my letter dated January 6, to the Revdex.comI apologize again for any frustration you may have experienced As stated in the October 27, dispute letter, you were required to provide a detailed letter of explanation about how you did not authorize or benefit from the disputed transactions, as well as an explanation of how the merchant was provided with your personal informationThis explanation needed to be received no later than November 6, However, your response regarding this information was received via email on December 16, 2015, and it did not address or provide the requested informationAdditionally, as it was also received past the stated time frame, Visa denied your dispute The same letter dated October 27th also advised of Visa’s strict time-frames and that we required a response on or before November 6, 2015, otherwise we will have no further recourse in this matterAt this time we recommend that you work with the merchant to address your concerns about these debitsWe can take no further action regarding these charges Your comments are very much appreciated and beneficial in helping us provide the best service possible to our customers and have also been included in our Voice of the Customer Program which is reviewed by executive management Please contact me at [redacted] if you have any further questions or concerns Sincerely, Diana H [redacted] Customer Relations Specialist Office of the President Cc: Revdex.com

At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing [redacted] concerns has been sent via US Postal mail to her address on fileTell us why here

May 20, [redacted] RE: Letter to the Revdex.com Dear Ms***: I am writing in response to your recent letter to the Revdex.comI apologize for any frustration you may have experienced At Webster Bank we strive for excellence in everything that we do, and take pride in our customer serviceI regret that you feel you received less than our expectations in all your experiences At the time you opened your account on March 23, you were provided with the terms and conditions for the promotion offering $ to open a new accountUnder the terms of this promotion, accounts meeting the requirements would be credited at the end of the promotion period; May 29, Additionally, the terms indicate that the account must be in good standing at the time of paymentAn account is considered to be in good standing if it has a positive balance and is not in the process of being closed Per our disclosures, which you agreed to at account opening and through your use of the account, we reserve the right to close your Account at any time, without notice, if we have sustained a loss or reasonably believe that we will be exposed to risk or loss Due to derogatory information received after your account was opened, your account was closed effective May 12, As a result; the account was ineligible for the promotion offer of $50.00, and a check for the balance in the account, $615.20, was sent to the address indicated above Your comments regarding this have been submitted to our [redacted] program which is reviewed by our executive management Thank you for taking the time to contact usIf you have any additional concerns or questions, please contact me at [redacted] Sincerely, [redacted] VP, Customer Relations Office of the President Cc: Revdex.com

January 6, New Roman"> [redacted] RE: Letter to the Revdex.com Dear Ms [redacted] I am writing in response to your recent letter to the RevDex.comI apologize for any frustration you may have experienced I have researched your concerns regarding your recent dispute for debits presented to your Webster Bank checking account ending in [redacted] Webster Bank is required to follow Federal Regulations pertaining to any electronic transfer disputes, which include issues regarding Debit Card transactionsThis is not Webster Bank’s policy but rather a Federal Regulation to which Webster Bank adheres Our records show that your dispute reporting three (3) [redacted] purchases that was filed on September 24, was deniedAs referenced in the attached letter dated October 27, 2015, the merchant involved in your dispute provided documentation to support the debits you were disputing As stated in the October 27th, letter you were required to provide a detailed letter of explanation about how you did not authorize or benefit from the disputed transactions, as well as an explanation of how the merchant was provided with your personal information; this explanation was to be received no later than November 6, Your letter was received via email on December 16, 2015; however it did not address or provide the requested information and as it was also received past the stated timeframe, Visa denied your dispute We recommend that you work with the merchant to address your concerns about these debits Due to the circumstances, and as a one-time courtesy, I have rebated (2) two insufficient funds fees each in the amount of $for a total of $effective January 6, Your comments are very much appreciated and beneficial in helping us provide the best service possible to our customers and have also been included in our Voice of the Customer Program which is reviewed by executive management Thank you for taking the time to write and for allowing Webster Bank to serve your banking needs Please contact me at ###-###-#### if you have any further questions or concerns Sincerely, [redacted] Customer Relations Specialist Office of the President Cc: Revdex.com

Complaint: [redacted] I am rejecting this response because: Waiting for further information from Webster BankTheir response said more information would be coming Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I'm requesting compensation for the hours I spent over the last year working to get this request fixedI had to go out of my way to get this issue fixed and I'm very disappointed with the customer service I received Sincerely, [redacted]

At Webster Bank we strive for excellence in everything that we do and take pride in our customer service. A written response addressing [redacted] concerns has been sent via US Postal mail to her address on file.

Complaint: ***
I appreciate that the credit was made to my accountThis does not make up for my frustrations, late fees for bills I couldn't pay etcI am beyond upset that I had to wait days for a credit, and it's more upsetting that not but employees made stupid choicesI can't believe I didn't get a phone call, is this how you treat your customers?
Sincerely,
*** ***

June 6,
RE: Letter to the RevDex.com, Case ***
To Whom It May Concern:
At Webster we strive for excellence in everything that we do
and take pride in our customer service
We have contacted
*** *** *** directly and a written response addressing her concerns has been sent
via US Postal mail
Sincerely,
Judy B***
VP, Customer Relations
Office of the President, Webster Bank, NA

April 3,
face="Times New Roman">
*** ***
** *** ***
*** ** ***
RE: Letters to the Consumer Financial Protection Bureau and RevDex.com
Dear Ms***:
I am writing in response to our conversations this week
regarding your *** *** checking account for your business, *** *** ***Thank you for taking the time to speak with meI’ve
provided a review of our conversation
When your *** Check Card is used for a purchase, funds are
held and are no longer available for other transactionsThese items are submitted
by merchants for approval and will have a hold period, generally, of no more
than three business days for domestic transactionsPlease be aware that your
account balance fluctuates throughout the day based on the transactions made
and the availability of deposited funds.
Although the account balance may not be negative, there may be times
when a pending debit card authorization can reduce the available balanceWhen you view your account information online, you will
see “Pending Transactions” and “Posted Transactions” informationCheck card
signature, point of sale transactions, and Automated Clearing House (ACH)
debits listed under Pending Transactions are now reflected immediately in your
available balance
After the items have hard posted, when you view your account
information online it may appear that the funds were available at the time
fee(s) was assessedIn addition, we do not have access to any outstanding
purchases, *** debits and any other debits you have not informed us ofDue to pending authorization holds, the available balance
was not sufficient when additional items were presented for payment and fees
were assessed
We recommend that transactions are written in your check
register or an electronic equivalent, deducting the amounts of checks, ATM
withdrawals, check card purchases and any *** debits and bill payments as they
occurAs a one-time exception I have credited your checking account
ending in *** for *** *** *** in the amount of $425.00, effective with
the date of this letterI have noted your account as well and please also be
advised that you will not be eligible for any further rebates for the next
monthsYour comments are very much appreciated and beneficial in
helping us provide the best service possible to our customers, and I have
submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive
management
Please contact me directly at *** with any further
questions or concernsSincerely,
*** ***
VP, Customer Relations
Office of the President
Cc: Consumer Financial Protection Bureau
RevDex.com

At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing *** ***’s concerns has been sent via ** *** mail to her address on file

Check fields!

Write a review of Webster Bank, N.A.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Webster Bank, N.A. Rating

Overall satisfaction rating

Description: Banks

Address: 200 Executive Blvd, Southington, Connecticut, United States, 06489-1042

Phone:

Show more...

Web:

This website was reported to be associated with Webster Bank, N.A..



Add contact information for Webster Bank, N.A.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated