Webster Bank, N.A.

Complaint: ***
I am rejecting this response because: Since the time of this complaint I was issued two more nounce fees for monies that were in the account I have had this account for appx years and have never been charged paper statement fees, which Iam also being charged I am currently not in CT and need the corresponding letter to my complaint sent to a new address*** *** ** *** *** *** *** ***
Sincerely,
*** ***

March 5, *** ***
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*** ** ***
RE: Letter to the Revdex.com
Dear *** ***
I am writing in response to your letter dated February 25,
to the Revdex.comI apologize for any frustration you may
have experiencedWith regards to the fees assessed to your account in
December due to the *** Bank issue, my research indicates the following:
When the *** Bank debit of $was withdrawn on
December 8, there was also a pending authorization hold for a debit card
pur*** from *** *** in the amount of $
This pending authorization reduced the available funds in
your checking account to a negative balance and when the *** Bank debit was
processed a fee was assessed the next business dayAdditionally, due to the
negative status of the account when the debit item for *** CC was presented
for payment on December 9, 2014, this item was also paid and an additional fee
was assessed the next business day on December 10,
Our records indicate that your checking account was
credited $on December 10, for the fee assessed on December 9,
However, due to the circumstances regarding the *** Bank debit and their
subsequent credit, I have rebated your checking account for the other fee of
$assessed on December 10,
At Webster we consider the servicing of our customers to be
our top priority; I regret that you received less than our expectations in this
matterYour comments are very much appreciated and beneficial in
helping us provide the best service possible to our customers, and I have
submitted your remarks concerning this to our Voice of the Customer program which is reviewed by our executive
management
Please contact me at *** with any questions or
concerns
Sincerely,
*** ***
VP, Customer Relations
Office of the President
Cc: Revdex.com

At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceOur fees are clearly disclosed to our customersA written response addressing *** *** concerns has been sent via US Postal mail to the new address referenced

At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceOur account disclosures and fee schedules are clearly disclosed to our customers. A written response addressing *** *** concerns has been sent via US Postal mail

At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceWe have sent a written response addressing her concerns via US Postal mail

January 6,
*** ** ***
** *** ***
*** *** ** ***
RE: Letter to the Revdex.com
Dear Ms***
I am writing in response to your recent letter to the RevDex.comI apologize for any frustration you
may have experienced
I have researched your concerns regarding your recent dispute
for debits presented to your Webster Bank checking account ending in ***
Webster Bank is required to follow Federal Regulations pertaining to any electronic transfer disputes, which
include issues regarding Debit Card transactionsThis is not Webster Bank’s
policy but rather a Federal Regulation to which Webster Bank adheres
Our records show that your dispute reporting three (3)
*** purchases that was filed on September 24, was deniedAs
referenced in the attached letter dated October 27, 2015, the merchant involved
in your dispute provided documentation to support the debits you were disputing
As stated in the October 27th, letter you were required to provide a
detailed letter of explanation about how you did not authorize or benefit from
the disputed transactions, as well as an explanation of how the merchant was
provided with your personal information; this explanation was to be received no
later than November 6, Your letter was received via email on December 16,
2015; however it did not address or provide the requested information and as it
was also received past the stated timeframe, Visa denied your dispute
We recommend that you work with the merchant to address your
concerns about these debits
Due to the circumstances, and as a one-time courtesy, I have
rebated (2) two insufficient funds fees each in the amount of $for a
total of $effective January 6,
Your comments are very much appreciated and beneficial in
helping us provide the best service possible to our customers and have also
been included in our Voice of the Customer Program which is reviewed by
executive management. Thank you for taking the time to write and for
allowing Webster Bank to serve your banking needs
Please contact me at ###-###-#### if you have any further
questions or concerns
Sincerely,
*** ***
Customer Relations Specialist
Office of the President
Cc: Revdex.com

At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceOur account disclosures and fee schedules are clearly disclosed to our customers. A written response addressing *** *** concerns has been sent via US Postal mail

May 19,
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*** ***
** *** *** *** ***
*** ** ***
RE: Letter to the Revdex.com
Dear Ms***:
I am writing in response to your recent letter to the
Revdex.comI apologize for any frustration you may have
experienced
It is my understanding that you spoke to a representative
in our ATM department on Monday, May 18, regarding your concerns as
outlined in your letter
I was informed your entire claim was denied in error as
one of the items you had disputed was recalled as being yoursHowever, due to
a misunderstanding from one of our Customer Care Center employees, your entire
dispute was cancelled which included the other unauthorized claim for the
$from *** *** *** on May 11,
I have verified that your *** *** checking account
ending in *** has been issued a final credit, effective May 18, in the
amount of $for the unauthorized debit from *** *** *** dated May 11,
At *** *** we strive for excellence in everything
that we do, and take pride in our customer serviceYour comments are very much
appreciated and beneficial in helping us provide the best service possible to
our customers and have been submitted to our Voice of the Customer program
which is reviewed by our executive management
If you have any additional concerns or questions, please
contact me at ***
Sincerely,
*** ***
VP, Customer Relations
Office of the President
Cc: Revdex.com

Complaint: ***
I am rejecting this response because: Since the time of this complaint I was issued two more nounce fees for monies that were in the account I have had this account for appx years and have never been charged paper statement fees, which Iam also being charged I am currently not in CT and need the corresponding letter to my complaint sent to a new address
*** *** ** *** *** *** *** ***
Sincerely,
*** ***

At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceOur fees are clearly disclosed to our customers. A written response addressing *** *** concerns has been sent via US Postal mail

April 12,
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*** ** ***
** *** *** *** **
*** ** ***
RE: Letter to the Revdex.com
Dear *** ***
I am writing in response to your letter to the RevDex.com and our conversation today regarding two (2) Automated Clearing
House (ACH) debitsI apologize for any frustration and inconvenience this may
have caused
Please accept this letter as verification that we have
processed your dispute for the following ACH items that you advised us as
unauthorized and have issued a credit in the same amount to your account,
effective with the date of this letter
*** *** Elect Pymt - $dated 4/11/
*** *** Arc Pmt -
$dated 4/11/
We have also credited any fees associated with these
items, and also credited all fees assessed for your other Webster Bank account
ending in ***
At Webster Bank we strive for excellence in everything
that we do, and take pride in our customer serviceI regret that you received
less than our expectations
We take these matters seriously and have addressed and
shared this matter with the parties involved and the appropriate levels of
managementThis situation also been submitted to our Voice of the Customer program which is reviewed by our executive
management
Thank you for allowing Webster Bank to serve your banking
needsIf you have any additional concerns or questions, please contact me at
###-###-####
Sincerely,
Judy B***
VP, Customer Relations
Office of the President
Cc: Revdex.com

May 19,
*** ***
** *** *** *** ***
*** ** ***
RE: Letter to the Revdex.com
Dear Ms***:
I am writing in response to your recent letter to the
Revdex.comI
apologize for any frustration you may have
experienced
It is my understanding that you spoke to a representative
in our ATM department on Monday, May 18, regarding your concerns as
outlined in your letter
I was informed your entire claim was denied in error as
one of the items you had disputed was recalled as being yoursHowever, due to
a misunderstanding from one of our Customer Care Center employees, your entire
dispute was cancelled which included the other unauthorized claim for the
$from *** *** *** on May 11,
I have verified that your *** *** checking account
ending in *** has been issued a final credit, effective May 18, in the
amount of $for the unauthorized debit from *** *** *** dated May 11,
At *** *** we strive for excellence in everything
that we do, and take pride in our customer serviceYour comments are very much
appreciated and beneficial in helping us provide the best service possible to
our customers and have been submitted to our Voice of the Customer program
which is reviewed by our executive management
If you have any additional concerns or questions, please
contact me at ***
Sincerely,
*** ***
VP, Customer Relations
Office of the President
Cc: Revdex.com

At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceA written response addressing *** *** concerns has been sent via US Postal mail to her address on file

April 12,
*** ** ***
** *** *** *** **
*** ** ***
RE: Letter to the Revdex.com
Dear *** ***
I am writing in response to your letter to the RevDex.com and our conversation today regarding two (2)
Automated Clearing
House (ACH) debitsI apologize for any frustration and inconvenience this may
have caused
Please accept this letter as verification that we have
processed your dispute for the following ACH items that you advised us as
unauthorized and have issued a credit in the same amount to your account,
effective with the date of this letter
*** *** Elect Pymt - $dated 4/11/
*** *** Arc Pmt -
$dated 4/11/
We have also credited any fees associated with these
items, and also credited all fees assessed for your other Webster Bank account
ending in ***
At Webster Bank we strive for excellence in everything
that we do, and take pride in our customer serviceI regret that you received
less than our expectations
We take these matters seriously and have addressed and
shared this matter with the parties involved and the appropriate levels of
managementThis situation also been submitted to our Voice of the Customer program which is reviewed by our executive
management
Thank you for allowing Webster Bank to serve your banking
needsIf you have any additional concerns or questions, please contact me at
###-###-####
Sincerely,
Judy B***
VP, Customer Relations
Office of the President
Cc: Revdex.com

Complaint: ***
I am rejecting this response because:
Right before they refunded the $for the initial overdrafts that was their fault, they assessed me a $fee for not putting money in the bank to cover it! They then rearranged what monies were taken out, charged me AGAIN for overdrafts!! One was *** which was the original one that had shown was paid. So now they have charged my account +5.00=79.00. They also did not forward the letter to my new address. They sent it to the *** address. I know this because I am in Portland until Oct10, 2016. The letter stated that they will not extend the "courtesy" of correcting overdraft fees assessed for year!!! I read this as meaning that they will not refund the overdrafts. And there is nothing I can doSo I would appreciate my money back as soon as possible. After which, I will close this account and start banking with a company that has branches in FloridaThank you kindly for reaching out to me
Sincerely,
*** ***

March 14,
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*** ***
** *** ***
*** ** ***
RE: Letter to the Revdex.com,
Case # ***
Dear *** ***
I am writing in response to your recent letter to the RevDex.comI apologize for any frustration you may have experienced
My research regarding your concerns as outlined in your
letter indicates the following:
The promotional mailer for opening a new Webster Bank
Premier Checking account clearly disclosed the requirements necessary to
qualify to receive the $bonusAs
this mailer was in your possession the requirements were available for your
review
Unfortunately, as the qualifying requirements were not met
within the stated timeframe, you are not eligible to receive the bonus
payout.
At Webster Bank we strive for excellence in everything that
we do, and take pride in our customer service; I regret you feel you received
less than our expectations
Your concerns regarding this have been submitted to our Voice of the Customer program which is
reviewed by our executive management.
Thank you for taking the time to contact usIf you have any additional
concerns or questions, please contact me directly at ###-###-####
Sincerely,
Diana H***
Customer Relations Specialist
Office of the President
Cc: Revdex.com

*** ***We do not
have any record of any debits to any of your Webster Bank accounts for *** Please provide the following: What is the exact amount of the debit? Was this a purchase from your debit card? What was the date of the purchase? What Webster Bank account was debited for this purchase? Without this specific information I am not able to research further.Thank you,*** ***VP, Customer RelationsOffice of the President

Complaint: ***
I am rejecting this response because:
Right before they refunded the $for the initial overdrafts that was their fault, they assessed me a $fee for not putting money in the bank to cover it! They then rearranged what monies were taken out, charged me AGAIN for overdrafts!! One was *** which was the original one that had shown was paid. So now they have charged my account +5.00=79.00. They also did not forward the letter to my new address. They sent it to the *** address. I know this because I am in Portland until Oct10, 2016. The letter stated that they will not extend the "courtesy" of correcting overdraft fees assessed for year!!! I read this as meaning that they will not refund the overdrafts. And there is nothing I can doSo I would appreciate my money back as soon as possible. After which, I will close this account and start banking with a company that has branches in FloridaThank you kindly for reaching out to me
Sincerely,
*** ***

September 20,
*** ***
*** *** ***
*** ** *** RE: Letter to the Revdex.com, Case # *** Dear *** *** I am writing in response to your recent letter to the Revdex.comI apologize for any frustration you may
have experienced
At Webster Bank we strive for excellence in all that we do and take pride in our customer servicePlease be advised that we have sent a written response addressing your concerns via US Postal mail to your address as indicated above
Please contact me at ###-###-#### with any questions
Sincerely,
Judy Br*** VP, Customer Relations
Office of the President, Webster Bank, NA

July 17, 2017RE: Letter to the Revdex.com, Case # *** *** *** ** ***To Whom It May Concern:At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceWe have contacted *** *** directly and a written response
addressing his concerns has been sent via US Postal mailSincerely,Judy B***VP, Customer RelationsOffice of the President, Webster Bank, NA