Webster Bank, N.A.

December 16, 2015
Michelle A. P[redacted]
[redacted]
[redacted]
RE: Letter to the Revdex.com,
ID # [redacted]
Dear Ms. P[redacted]:
I am writing in response to
your recent letter to the Revdex.com regarding your...

mortgage escrow
account with [redacted] Bank, N. A. I apologize for any frustration you
experienced.
My research regarding your
concerns, as outlined in your letter, indicates the following:
I have verified that your Fire
District tax bill was submitted at closing for escrow; however, due to an error
on our part; this was not processed. I have credited your [redacted] Bank checking
account ending in [redacted] in the amount of $27.86, effective December 16, 2015, for
the late tax payment penalty you were assessed.
As was discussed during your
conversation on November 17, 2015 with the representative in our Escrow
Department; we required a written request to add the [redacted] District taxes for
escrow. An updated escrow analysis statement was sent to you on November 24,
2015 indicating the addition of the [redacted] District tax in addition to your
property taxes. The escrow analysis provides an explanation of the updated
mortgage payment as a result of this addition and is effective as of
February 1, 2016. I have
enclosed a copy for your reference.
I have shared your comments
regarding our escrow process with the appropriate levels of management for
review.
At [redacted] Bank
we strive for excellence in everything that we do, and take pride in our
customer service. I apologize again that you did not receive a call back as
requested from our Customer Care Center and that you received less than our
expectations in all your experiences. 
I have submitted your remarks concerning this to our Voice of the Customer
program which is reviewed by our executive management.  Please contact me directly at ###-###-####
with any further concerns or questions.
Sincerely,
Diana H[redacted]
Customer Relations Specialist
Office of the President
Cc: Revdex.com

January 6, 2015
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[redacted]
[redacted]
[redacted]
RE: Letter to the Revdex.com
Dear Ms. [redacted]
I am writing in response to your recent letter to the RevDex.com. I apologize for any frustration you may have experienced.
I have researched your concerns regarding your recent dispute
for debits presented to your Webster Bank checking account ending in [redacted]
Webster Bank is required to follow Federal Regulations pertaining to any electronic transfer disputes, which
include issues regarding Debit Card transactions. This is not Webster Bank’s
policy but rather a Federal Regulation to which Webster Bank adheres.
Our records show that your dispute reporting three (3)
[redacted] purchases that was filed on September 24, 2015 was denied. As
referenced in the attached letter dated October 27, 2015, the merchant involved
in your dispute provided documentation to support the debits you were disputing.
As stated in the October 27th, letter you were required to provide a
detailed letter of explanation about how you did not authorize or benefit from
the disputed transactions, as well as an explanation of how the merchant was
provided with your personal information; this explanation was to be received no
later than November 6, 2015. Your letter was received via email on December 16,
2015; however it did not address or provide the requested information and as it
was also received past the stated timeframe, Visa denied your dispute.
We recommend that you work with the merchant to address your
concerns about these debits.
Due to the circumstances, and as a one-time courtesy, I have
rebated (2) two insufficient funds fees each in the amount of $37.00 for a
total of $74.00 effective January 6, 2016.
Your comments are very much appreciated and beneficial in
helping us provide the best service possible to our customers and have also
been included in our Voice of the Customer Program which is reviewed by
executive management.  Thank you for taking the time to write and for
allowing Webster Bank to serve your banking needs.
Please contact me at ###-###-#### if you have any further
questions or concerns.
Sincerely,
[redacted]
Customer Relations Specialist
Office of the President
Cc: Revdex.com

A written response addressing Ms. Davis concerns was mailed directly to [redacted] as previously disclosed. In an effort to protect the security of the consumer's account information,  details of the written response are not disclosed via the Revdex.com website.

Complaint: [redacted]
I am rejecting this response because: that completely not true that I don't respond. Please read my first email again. I do research and I found that not only I have problem with webster bank,there is more people they still waiting for they many. Thats really disappointed how you treat the loyal customer for over ten years,unemployment mother with two little kids. I close my account today and next week I close second account. You not the only one bank.
Sincerely,
[redacted]

May 20, 2015
Roman">
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: Letter to the Revdex.com
Dear Ms. [redacted]:
 
I am writing in response to your recent letter to the
Revdex.com. I apologize for any frustration you may have experienced.
 
At Webster Bank we strive for excellence in everything
that we do, and take pride in our customer service. I regret that you feel you
received less than our expectations in all your experiences.
 
At the time you opened your account on March 23, 2015 you
were provided with the terms and conditions for the promotion offering $50.00
to open a new account. Under the terms of this promotion, accounts meeting the
requirements would be credited at the end of the promotion period; May 29,
2015.
 
Additionally, the terms indicate that the account must be
in good standing at the time of payment. An account is considered to be in good
standing if it has a positive balance and is not in the process of being
closed.
 
Per our disclosures, which you agreed to at account
opening and through your use of the account, we reserve the right to close your
Account at any time, without notice, if we have sustained a loss or reasonably believe
that we will be exposed to risk or loss.
 
Due to derogatory information received after your account
was opened, your account was closed effective May 12, 2015. As a result; the
account was ineligible for the promotion offer of $50.00, and a check for the
balance in the account, $615.20, was sent to the address indicated above.
 
 
Your comments regarding this have been submitted to our [redacted] program which is
reviewed by our executive management. 
Thank you for taking the time to contact us. If you have any additional
concerns or questions, please contact me at [redacted]
 
Sincerely,
 
 
 
[redacted]
VP, Customer RelationsOffice of the President
 
Cc: Revdex.com

At Webster Bank, N. A. we strive for excellence in everything that we do and take pride in our customer service. We have contacted [redacted] today via telephone to address his concerns.

Complaint: [redacted]I appreciate that the credit was made to my account. This does not make up for my frustrations, late fees for bills I couldn't pay etc. I am beyond upset that I had to wait 9 days for a credit, and it's more upsetting that not 1 but 3 employees made stupid choices. I can't believe I didn't get a phone call, is this how you treat your customers? 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Waiting for further information from Webster Bank. Their response said more information would be coming.
Sincerely,
[redacted]

January 8, 2015
[redacted]
[redacted]
[redacted]
RE: Letter to the Revdex.com
Dear [redacted]
I am writing regarding your response to my letter dated
January 6, 2015 to the Revdex.com. I apologize again for any
frustration you may have experienced.
As stated in the October 27, 2015 dispute letter, you were
required to provide a detailed letter of explanation about how you did not
authorize or benefit from the disputed transactions, as well as an explanation
of how the merchant was provided with your personal information. This
explanation needed to be received no later than November 6, 2015. However, your
response regarding this information was received via email on December 16, 2015,
and it did not address or provide the requested information. Additionally, as
it was also received past the stated time frame, Visa denied your dispute.
The same letter dated October 27th also advised
of Visa’s strict time-frames and that we required a response on or before
November 6, 2015, otherwise we will have no further recourse in this matter. At
this time we recommend that you work with the merchant to address your concerns
about these debits. We can take no further action regarding these charges.
Your comments are very much appreciated and beneficial in
helping us provide the best service possible to our customers and have also
been included in our Voice of the Customer Program which is reviewed by
executive management. 
Please contact me at [redacted] if you have any further
questions or concerns.
Sincerely,
Diana H[redacted]
Customer Relations Specialist
Office of the President
Cc: Revdex.com

Complaint: [redacted]
I am rejecting this response because: I'm requesting...

compensation for the 9 hours I spent over the last year working to get this request fixed. I had to go out of my way to get this issue fixed and I'm very disappointed with the customer service I received.
Sincerely,
[redacted]

At Webster Bank we strive for excellence in everything that we do and take pride in our customer service. A written response addressing [redacted] concerns has been sent via US Postal mail.

Webster Bank, N.A. records indicate that an acknowledgement letter dated September 1, 2017, was mailed to [redacted] to acknowledge receipt of his complaint. On September 14, 2017, a written response was mailed to [redacted] to address his concerns as outlined in his letter. Our records further indicate that his loan was finalized as of September 29, 2017.It is unclear what further information is being requested. Please provide further details as we believe we have addressed [redacted]s concerns and consider this matter closed. Thank you

Webster Bank records do not indicate any business account for [redacted] and there are no recent check orders placed from our check vendor [redacted] Please provide more details.Thank you,[redacted]VP, Customer RelationsOffice of the President, Webster Bank, N.A.

July 21, 2017
 
 
 
RE: Letter to the RevDex.com, Case # [redacted]
 
To Whom It May Concern:
 
At Webster Bank, N.A. we
strive for excellence in everything that we do and take pride in our...

customer
service. We have contacted [redacted] directly and a written response
addressing her concerns has been sent via US Postal mail.

January 6, 2016
[redacted]
RE: Letter to the Revdex.com, #[redacted]
Dear Mr. [redacted]
I am writing in response to your recent letter to the RevDex.com. I apologize for any frustration you may have experienced.
My research regarding your
concerns as outlined in your letter indicates the following:
Your call to our Customer Care Center on December 18, 2015
was reviewed. At your request, a check order was placed for our standard custom
checks and the banker verified with you that the order would be processed. The banker
also provided you with the cost of the checks in the amount of $26.25 for 150
checks. She further explained that your account would be charged this amount at
the time the vendor shipped the checks and that you should receive the checks
around the first of the year.
The
vendor, [redacted] attempted to charge your Webster Bank checking account
ending in [redacted] on December 23, 2015 and December 29, 2015 in the amount of $26.25.
Due to insufficient funds on the account, the item was returned, unpaid, and a
fee in the amount of $37.00 was assessed on December 24, 2015 and December 31,
2015. Two (2) extended overdraft fees each in the amount of $5.00 were charged
as the account was overdrawn over five (5) consecutive days.
Please
refer to the Deposit Account Disclosures For Consumer Accounts: Overdrafts/Insufficient Funds. When
a check or other item, including an electronic debit, is presented to us for
payment and there are insufficient available funds in your Account to pay such check
or item, we will either (a) pay the check, item or electronic debit, or (b)
return the check, item, or the electronic debit. If the check, item or
electronic debit is paid, then your Account will be overdrawn. If your Account
becomes overdrawn, you will be notified promptly and you agree to reimburse us
for any amount advanced as an overdraft or insufficient funds transaction, as
well as any applicable fees, upon demand. If we return the check, item or electronic
debit, you may be charged a returned item fee as set forth in the Fee
Schedule.
As a one-time courtesy your account was
rebated a total of $42.00 representing one (1) $37.00 and  one (1) $5.00 extended overdraft fee on
January 4, 2016. Your account is not eligible for any further rebates.
Your comments are very much appreciated and beneficial in
helping us provide the best service possible to our customers and have also
been included in our Voice of the Customer Program which is reviewed by
executive management.  Thank you for taking the time to write and for
allowing Webster Bank to serve your banking needs.
Please contact me at ###-###-#### if you have any further
questions or concerns.
Sincerely,
Diana H[redacted]
Customer Relations Specialist
Office of the President
Cc: Revdex.com

Complaint: [redacted]
I am rejecting this response because:  I visit the Webster bank branch couple of times for help and I do exactly what the Webster bank employees tell me to do. I don't iven have the letters from the Webster bank anymore because the Webster bank employees take this letters from me and don't give me back. that's not my fault that somebody stole webster bank customer's account numbers and that's not my fault the  Webster bank have  unprofessional workers so why I posed to pay for the Webster bank mistake
Sincerely,
[redacted]

I did mail back the letter that they asked for but I'm also looking for action or result from them as to what they have done to deal with this.  Thank you for being so helpful. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

October 7, 2016
[redacted]
[redacted]
[redacted]
RE: Letter to the Revdex.com, Case # [redacted] Dear [redacted] I am writing in response to your second letter to the Revdex.com. At Webster Bank we strive for excellence in all that we do and take pride in our customer service. Please be advised that we have sent a written response addressing your concerns via US Postal mail to your address as indicated above.
Please contact me at 1-800-325-2424 with any questions.
Sincerely,
Judy B[redacted] VP, Customer Relations
Office of the President, Webster Bank, N. A.

Complaint: [redacted]
I am rejecting this response because: the statements I received listed both of out names, as it did with new mil bank. It was your mistake to set up the wrong account. If I opened a custodial account, and never changed it, I should still have a custodial account. You set up the account wrong. Some of my children were set up as custodial and some as joint. How could this happen. I was never notified of the change. Your bank said they could not find the documentation, this is unacceptable. I should be reimbursed for that money that was stolen.
Sincerely,
[redacted]