Webster Bank, N.A.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would just like to state that I feel this error was a mistake and not my fault, because I just opened this account and my direct deposit with my employer has not been fully set upI do appreciate Webster Bank responding to my requestI would also like to state that the banker I spoke with on the phone and rebated the $on my account was very helpful
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

At Webster Bank we strive for excellence in all that we do and take pride in our customer servicePlease be advised that we have sent a written response directly to *** *** via US Postal mail on September 15, and September 22, to address his concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

April 3,
face="Times New Roman">*** *** ***
* *** *** ***
*** ** ***
RE: Letter to the Revdex.com
Dear Ms***:
I am writing in response to your recent letter dated March
25, to the Revdex.comI apologize for any frustration you may
have experiencedWhen Webster Bank acquired *** *** in 2006, all ***
customers were sent a notification letter identifying their *** accounts and
advising them of the Webster product the account(s) would be transitioned toA separate package was also included outlining Webster’s
products, frequently asked questions, and our contact informationThe quarterly statements you received, from the date of the
transition and ongoing, for the account in question as well as your other
accounts, clearly identified the account status; whether as a custodial or
joint accountOur records do not indicate any inquiries regarding the
account relationship for the account in questionI regret that we are not able
to accommodate your request for reimbursementYour comments
are very much appreciated and beneficial in helping us provide the best service
possible to our customers and have been submitted to our *** ** *** *** program which is reviewed by our executive
management
Thank you for
taking the time to contact us; if you have any additional concerns or
questions, please contact me at ***
Sincerely,
*** ***
VP, Customer
Relations
Office
of the President
cc: RevDex.com

October 7,
*** ***
*** *** *** ***
*** *** ** ***
RE: Letter to the Revdex.com, Case # *** Dear *** ***
I am writing in response to your second letter to the Revdex.com
At Webster Bank we strive for excellence in all that we do and take pride in our customer servicePlease be advised that we have sent a written response addressing your concerns via US Postal mail to your address as indicated above
Please contact me at 1-800-325-with any questions
Sincerely,
Judy B*** VP, Customer Relations
Office of the President, Webster Bank, NA

At Webster Bank we strive for excellence in everything that we do and take pride in our customer serviceWe have contacted *** *** directly and a written response addressing her concerns has been sent via US Postal mail

At Webster Bank we strive for excellence in everything that we do and take pride in our customer service. A written response addressing [redacted]s concerns has been sent via [redacted] mail to his address on file.

April 6, 2015
Roman">
 
 
 
[redacted]
 
RE: Letter to the Revdex.com
 
Dear Mr. [redacted]:
 
I am writing in response to your recent letter to the RevDex.com. I apologize for any frustration you may have experienced.
 
At account opening you were provided with our Deposit
Account Disclosures for Consumer Accounts which outline the terms and
conditions of our accounts and included information regarding fees; including
monthly service and overdraft fees.
 
It is the customer’s responsibility to maintain accurate
records of their account history. This includes reviewing all statements and
correspondence sent regarding your account.
 
You can also access your account information online at
websteronline.com, use our automated telephone system, 24 hours a day, 7 days a
week by dialing [redacted] and following the voice prompts, or speaking
with our Customer Care Center which has agents available from 7:00 am to 10:00
pm 7 days a week.
 
Notices are sent each time the account is negative and your
statements reflect the negative balance of the account each month as well. Your
statements for your checking account, [redacted] are sent to the address we have
on file of [redacted]. We have no record of any address
change noted to the address you provided to the Revdex.com of [redacted]
 
Your February and March 2015 statements reflected the
negative status the account. In addition, several notices concerning the
negative status of the account were all sent to you at the address on file of
[redacted].
 
We do not have any record of any communication received
concerning the negative status of your account and as a result, when no response
or deposit was received to cover debits and fees assessed, the checking account
was force closed on April 3, 2015 as a result of the negative balance owed of
$174.20.
 
All fees assessed were not the result of any bank error
and therefore are ineligible for rebate.
 
I have submitted your comments concerning this matter to
our Voice of the Customer program which is reviewed by our executive
management. If you have any additional concerns or questions, please contact me
at [redacted]
 
Sincerely,
 
 
 
[redacted]
VP, Customer Relations
Office of the President
 
Cc: Revdex.com
 
 
 
*

Webster Bank records do not indicate any business account for [redacted] and there are no recent check orders placed from our check vendor [redacted] Please provide more details.
Thank you,
[redacted]
VP, Customer Relations
Office of the President, Webster...

Bank, N.A.

Complaint: [redacted]
I am rejecting this response because: it says nothing, and I never signed for two reports within a month. I signed once.
Sincerely,
[redacted]

[redacted]
We do not have any record of any debits to any of your Webster Bank accounts for [redacted] Please provide the following: What is the exact amount of the debit?  Was this a purchase from your debit card? What was the date of the purchase? What Webster Bank account was debited for this purchase? Without this specific information I am not able to research further.
Thank you,
[redacted]
VP, Customer Relations
Office of the President

April 16, 2015
 
 
[redacted]
 
RE: Letter to the Revdex.com
Dear Ms. [redacted]:
 
I am writing in response to your recent response to the
Revdex.com with regards to our correspondence dated April 3, 2015.
 
Webster Bank’s Deposit
Account Disclosures fully explain Webster Bank terms and conditions of our
accounts. Under the heading of Statements of Account and Reasonable Care it
states; “You agree to contact us immediately upon your discovery of any error; and
if you fail to exercise reasonable care in either your internal procedures or
in examining your statement, or fail to report forgeries, alterations, or
errors of any kind to us within thirty (30) days of the mailing date (or the
date you were notified that your statement was made available if you receive
your statement via Online Services) of the statement containing or describing
the item(s) or Account transaction(s) in question, you waive any and all claims
based on such error or unauthorized transaction.”
 
Per State guidelines we are required to only retain
account information for a period of seven years.
 
A custodial account would be listed on your statement as [redacted] [redacted] “CUST FOR”.
 
The account in
question was listed as XXXX “OR” [redacted] [redacted]
thereby indicating this as a Joint Account.  As I stated in
my letter dated April 3, 2015, for these reasons we are unable to provide
reimbursement.
 
Sincerely,
 
 
 
[redacted]
VP, Customer Relations
Office of the President
 
Cc: Revdex.com

January 6, 2016
[redacted]
RE: Letter to the Revdex.com, #[redacted]
Dear Mr. [redacted]
I am writing in response to your recent letter to the RevDex.com. I apologize for any...

frustration you may have experienced.
My research regarding your
concerns as outlined in your letter indicates the following:
Your call to our Customer Care Center on December 18, 2015
was reviewed. At your request, a check order was placed for our standard custom
checks and the banker verified with you that the order would be processed. The banker
also provided you with the cost of the checks in the amount of $26.25 for 150
checks. She further explained that your account would be charged this amount at
the time the vendor shipped the checks and that you should receive the checks
around the first of the year.
The
vendor, [redacted] attempted to charge your Webster Bank checking account
ending in [redacted] on December 23, 2015 and December 29, 2015 in the amount of $26.25.
Due to insufficient funds on the account, the item was returned, unpaid, and a
fee in the amount of $37.00 was assessed on December 24, 2015 and December 31,
2015. Two (2) extended overdraft fees each in the amount of $5.00 were charged
as the account was overdrawn over five (5) consecutive days.
Please
refer to the Deposit Account Disclosures For Consumer Accounts: Overdrafts/Insufficient Funds. When
a check or other item, including an electronic debit, is presented to us for
payment and there are insufficient available funds in your Account to pay such check
or item, we will either (a) pay the check, item or electronic debit, or (b)
return the check, item, or the electronic debit. If the check, item or
electronic debit is paid, then your Account will be overdrawn. If your Account
becomes overdrawn, you will be notified promptly and you agree to reimburse us
for any amount advanced as an overdraft or insufficient funds transaction, as
well as any applicable fees, upon demand. If we return the check, item or electronic
debit, you may be charged a returned item fee as set forth in the Fee
Schedule.
As a one-time courtesy your account was
rebated a total of $42.00 representing one (1) $37.00 and  one (1) $5.00 extended overdraft fee on
January 4, 2016. Your account is not eligible for any further rebates.
Your comments are very much appreciated and beneficial in
helping us provide the best service possible to our customers and have also
been included in our Voice of the Customer Program which is reviewed by
executive management.  Thank you for taking the time to write and for
allowing Webster Bank to serve your banking needs.
Please contact me at ###-###-#### if you have any further
questions or concerns.
Sincerely,
Diana H[redacted]
Customer Relations Specialist
Office of the President
Cc: Revdex.com

At Webster Bank we strive for excellence in everything that we do and take pride in our customer service. A written response dated January 16, 2018 addressing [redacted] concerns has been sent via US Postal mail.

At Webster Bank we strive for excellence in everything that we do and take pride in our customer service. A written response addressing [redacted] concerns has been sent via US Postal mail to her address on file.

March 31, 2016
[redacted]
[redacted]
[redacted]
RE: Letter to the Revdex.com,
Case # [redacted]
Dear [redacted]
I am writing in response to your recent letter to the RevDex.com. I apologize for any...

frustration you may have experienced.
My research regarding your concerns as outlined in your
letter indicates the following:
My review of your account verifies that the monthly
service charge of $21.95 for a Premier checking account was debited from July
2015 through March 2016, totaling $197.55.
Due to the circumstances, on March 29, 2016, your account
was rebated the full amount of $197.55. Additionally, as requested, we closed this
account on March 30, 2016, and mailed a check in the amount of $884.42
representing the remaining balance, to you at the address as indicated above.
At Webster Bank we strive for excellence in everything that
we do, and take pride in our customer service; I regret you received less than
our expectations.
We take these
matters seriously and have addressed and shared this matter with the parties
involved and the appropriate levels of management. This situation also been
submitted to our Voice of the Customer
program which is reviewed by our executive management.
Thank you for taking the time to contact us. If you have any
additional concerns or questions, please contact me directly at ###-###-####.
Sincerely,
Diana H[redacted]
Customer Relations Specialist
Office of the President
Cc: Revdex.com

March 14, 2016
[redacted]
RE: Letter to the Revdex.com,
Case # [redacted]
Dear [redacted]
I am writing in response to your recent letter to the RevDex.com. I apologize for any frustration you...

may have experienced.
My research regarding your concerns as outlined in your
letter indicates the following:
The promotional mailer for opening a new Webster Bank
Premier Checking account clearly disclosed the requirements necessary to
qualify to receive the $350.00 bonus. As
this mailer was in your possession the requirements were available for your
review.
Unfortunately, as the qualifying requirements were not met
within the stated timeframe, you are not eligible to receive the bonus
payout. 
At Webster Bank we strive for excellence in everything that
we do, and take pride in our customer service; I regret you feel you received
less than our expectations.
Your concerns regarding this have been submitted to our Voice of the Customer program which is
reviewed by our executive management. 
Thank you for taking the time to contact us. If you have any additional
concerns or questions, please contact me directly at ###-###-####.
Sincerely,
Diana H[redacted]
Customer Relations Specialist
Office of the President
Cc: Revdex.com

.At Webster Bank we strive for excellence in everything that we do and take pride in our customer service. A written response addressing [redacted] concerns has been sent via US Postal mail to his address on file.

At Webster Bank we strive for excellence in everything that we do and take pride in our customer service. Our account disclosures and fee schedules are clearly disclosed to our customers.  A written response addressing [redacted]’s concerns has been sent via [redacted].