Webster Bank, N.A.

At Webster Bank we strive for excellence in everything that we do and take pride in our customer service. A written response addressing [redacted] concerns has been sent via US Postal mail to her address on file. Tell us why here...

May 20, 2015
 
 
 
[redacted]
 
RE: Letter to the Revdex.com
Dear Ms. [redacted]:
 
I am writing in response to your recent letter to the
Revdex.com. I apologize for any frustration...

you may have experienced.
 
At Webster Bank we strive for excellence in everything
that we do, and take pride in our customer service. I regret that you feel you
received less than our expectations in all your experiences.
 
At the time you opened your account on March 23, 2015 you
were provided with the terms and conditions for the promotion offering $50.00
to open a new account. Under the terms of this promotion, accounts meeting the
requirements would be credited at the end of the promotion period; May 29,
2015.
 
Additionally, the terms indicate that the account must be
in good standing at the time of payment. An account is considered to be in good
standing if it has a positive balance and is not in the process of being
closed.
 
Per our disclosures, which you agreed to at account
opening and through your use of the account, we reserve the right to close your
Account at any time, without notice, if we have sustained a loss or reasonably believe
that we will be exposed to risk or loss.
 
Due to derogatory information received after your account
was opened, your account was closed effective May 12, 2015. As a result; the
account was ineligible for the promotion offer of $50.00, and a check for the
balance in the account, $615.20, was sent to the address indicated above.
  
Your comments regarding this have been submitted to our [redacted] program which is
reviewed by our executive management. 
Thank you for taking the time to contact us. If you have any additional
concerns or questions, please contact me at [redacted]
 
Sincerely,
 
 
 
[redacted]
VP, Customer Relations
Office of the President
 
Cc: Revdex.com

September 20, 2016
[redacted]
[redacted]
[redacted]
RE: Letter to the Revdex.com, Case # [redacted] Dear [redacted]
I am writing in response to your recent letter to the Revdex.com. I apologize for any frustration you may have experienced.
At...

Webster Bank we strive for excellence in all that we do and take pride in our customer service. Please be advised that we have sent a written response addressing your concerns via US Postal mail to your address as indicated above.
Please contact me at ###-###-#### with any questions.
Sincerely,
Judy Br[redacted] VP, Customer Relations
Office of the President, Webster Bank, N. A.

At Webster Bank we strive for excellence in everything that we do and take pride in our customer service. Our fees are clearly disclosed to our customers.  A written response addressing [redacted] concerns has been sent via US Postal mail.

March 31, 2016

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[redacted]
[redacted]
[redacted]
RE: Letter to the Revdex.com,
Case # [redacted]
Dear [redacted]
I am writing in response to your recent letter to the RevDex.com. I apologize for any frustration you may have experienced.
My research regarding your concerns as outlined in your
letter indicates the following:
My review of your account verifies that the monthly
service charge of $21.95 for a Premier checking account was debited from July
2015 through March 2016, totaling $197.55.
Due to the circumstances, on March 29, 2016, your account
was rebated the full amount of $197.55. Additionally, as requested, we closed this
account on March 30, 2016, and mailed a check in the amount of $884.42
representing the remaining balance, to you at the address as indicated above.
At Webster Bank we strive for excellence in everything that
we do, and take pride in our customer service; I regret you received less than
our expectations.
We take these
matters seriously and have addressed and shared this matter with the parties
involved and the appropriate levels of management. This situation also been
submitted to our Voice of the Customer
program which is reviewed by our executive management.
Thank you for taking the time to contact us. If you have any
additional concerns or questions, please contact me directly at ###-###-####.
Sincerely,
Diana H[redacted]
Customer Relations Specialist
Office of the President
Cc: Revdex.com

Complaint: 11185330
I am rejecting this response because: I was mislead by your employee and my flyer was not given back to me as asked. I was also asked by your employee to set up direct deposit after my original promotion rejection notice came in and assured that the new promotion will be entered and that my credit will be given to me. I will take my matter to the media and share with all my friends and family. This is a truly deceptive practice and I would like you to close my account.  This is the worst customer service experience I have ever been trough and it is truly disappointing and frustrating that Webster bank will not take ownership for the misinformation and error caused by their employees. 
Sincerely,
[redacted]

December 16, 2015
New Roman">
Michelle A. P[redacted]
[redacted]
[redacted]
RE: Letter to the Revdex.com,
ID # [redacted]
Dear Ms. P[redacted]:
I am writing in response to
your recent letter to the Revdex.com regarding your mortgage escrow
account with [redacted] Bank, N. A. I apologize for any frustration you
experienced.
My research regarding your
concerns, as outlined in your letter, indicates the following:
I have verified that your Fire
District tax bill was submitted at closing for escrow; however, due to an error
on our part; this was not processed. I have credited your [redacted] Bank checking
account ending in [redacted] in the amount of $27.86, effective December 16, 2015, for
the late tax payment penalty you were assessed.
As was discussed during your
conversation on November 17, 2015 with the representative in our Escrow
Department; we required a written request to add the [redacted] District taxes for
escrow. An updated escrow analysis statement was sent to you on November 24,
2015 indicating the addition of the [redacted] District tax in addition to your
property taxes. The escrow analysis provides an explanation of the updated
mortgage payment as a result of this addition and is effective as of
February 1, 2016. I have
enclosed a copy for your reference.
I have shared your comments
regarding our escrow process with the appropriate levels of management for
review.
At [redacted] Bank
we strive for excellence in everything that we do, and take pride in our
customer service. I apologize again that you did not receive a call back as
requested from our Customer Care Center and that you received less than our
expectations in all your experiences. 
I have submitted your remarks concerning this to our Voice of the Customer
program which is reviewed by our executive management.  Please contact me directly at ###-###-####
with any further concerns or questions.
Sincerely,
Diana H[redacted]
Customer Relations Specialist
Office of the President
Cc: Revdex.com

Tell us why here...At Webster Bank we strive for excellence in everything that we do and take pride in our customer service. A written response dated September 14, 2017, addressing [redacted] concerns has been sent via US Postal mail.

At Webster Bank we strive for excellence in everything that we do and take pride in our customer service. A written response addressing [redacted] concerns has been sent via US Postal mail to her address on file.

Review: Transaction details not explained, resulting in fees that were not expected or discovered for an entire year
Last night (4/14/13), while researching my online Webster account, I was surprised to see a $fee associated [redacted] my Money Market product.Checking back I discovered months of chargesThe problem began when in 4/I asked if I could transfer money from the MM to my checking accountThe rep replied to the affirmative so I made the adjustment onlineWhat he DIDN'T say was that if the balance of the Money Market fell below $2500, a $per month fee would resultThis error of omission cost me $in accumulated debitsA call to their rep this morning resulted in just payments ($24) being credited back to my account.I failed to review each monthly statement because it is a Money Market whose balance should remain the same (I do checking account reconciliations each month because of the constant change in the numbers)I realize the customer should be aware of the bank's terms on each account but let's be realistic - when a person chooses a bank he initially reads the literature but can't be expected to recall every detail, especially when many years have passed since originally becoming a client.It should be the duty of the rep to apprise each customer of the cost ramifications of every transaction before it is madeIt is a simple courtesy that could save their client a significant amount of money over timePeople forget things as simple as passwords and user names; remembering complicated and numerous details about banking matters over the course of years is hardly possibleI sought the full $to be replaced in my account but was denied so seeking it here would be an exercise in futilityWebster essentially used my money to MAKE money and charged me for the privilege (I was making cents in interest and paying them $a month in service fees)I ask Webster to respect and assist their customers in the way I alluded to above and caution each of their depositors TO CAREFULLY REVIEW EACH STATEMENT EVERY MONTH TO AVOID CHARGES THEY MAY NEVER EVEN BE AWARE OFDesired Settlement: As mentioned above, I requested the fees be forgiven in total but was only allowed months worthIn view of the circumstances - and my long association [redacted] - I think it would be a gracious gesture to grant me that but doubt they would comply
Business
Response:
Business Response /* (1000, 5, 2013/04/25) */
April 24,
New Bedford, MA XXXXX
RE: Letter to Revdex.com
Dear Mr[redacted];
I am writing to you in response to your letter to the Revdex.com regarding monthly service charges you received on your Webster Money Market AccountI sincerely apologize for any frustration you may have experienced
I understand your concern as it relates to the monthly service charge on your account[redacted] is committed to providing you [redacted] value for your money, exceptional convenience, and the best personal service in bankingWe offer other saving accounts that may better suit your financial needs while avoiding monthly service charges
In addition to the $you have received in rebates I will credit your checking account ending in an additional four (4) fees for a total of $48.00, which will account for half of the fees that were assessed
At Webster, we consider the servicing of our customers to be our top priorityWe take your comments seriously and have addressed and shared this matter [redacted] the parties involved and the appropriate levels of management
I have also submitted your comments regarding your experience to our Voice of the Customer program which is reviewed by our executive management
Thank you for taking the time to contact usIf you have any additional concerns or questions, please contact me at X-XXX-XXX-XXXX
Sincerely,
AVP, Customer Relations
Office of the President
Consumer Response /* (2110, 7, 2013/04/26) */
(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)
I have no objection to the fee, just the failure of the bank rep to point out that one would be imposed if I implemented the transactionBeing made aware of that charge would have convinced me to replenish the needed funds in my checking account from another source (without a fee)I am all for personal responsibility but not everyone has instant recall on the terms of the account and Webster employees should be instructed to invest the 5-seconds it would take to apprise the customer of a looming charge on any transactionIf, as in my case, it is not monitored then a substantial penalty could result over time of which the client is completely unawareIt is a matter of simple consideration and the way any business who is looking out for the best interests of their loyal customers should operate

Review: I own a condo purchased in the [redacted] District of [redacted]. For this reason I get two tax bills, on from [redacted] and one from the [redacted] District. When we closed on the property, the woman handling the close assured me that the way that it was worded, that all "[redacted]" tax bills were included in escrow. They instructed [redacted] to send them both bills, and I spoke with [redacted], that's exactly what they did. The problem is that [redacted] hadn't actually escrowed for the [redacted] tax (fine, I owe the tax, that's not the problem) so when they received the bill, they threw it out and didn't notify me. So I got a late tax bill with a penalty. I called the 1-800 number for [redacted] to find out what happened, and I was told a manager would call me in 24 hours. No one ever called. I waited a week, and I walked to a branch at lunch and she tried to get me an answer as to what went wrong, how to fix it, and how to get reimbursed my penalty for their issue. Eventually she couldn't do anything more and couldn't get an answer so she had me call the escrow number directly. I left a message and was called back two days later. The woman said I needed to send a request in writing. She also informed me that the company's policy is to throw out any bills they have not escrowed for. I sent my request via e-mail on 11/17/2015 to the address I was given, addressed to "Nicole" and I have not heard a thing. I am tired of chasing no one. Please help me rectify the situation and the customer service issue of throwing away tax bills. I have another property in the same zip code, and we escrow for both. I was told during the close process that they set it up to mirror that property, so I don't know what the issue is.Desired Settlement: 1) Fix my problem going forward

2) reimburse me the late fee (it's not a large amount just the principle)

3) re-evaluate "throwing away" tax bills without contacting your customers.

Business

Response:

December 16, 2015

Review: the bank will move withrawal and deposits around then bounce checks and charge us fees. one day I will check the account and checks will clear and

there is money in the account the next day things will be moved so there are insuff funds and several charges. then the account is overdrafted.Desired Settlement: the bank is claiming to be Revdex.com accreditted. when I called to ask them if they were they said yes when I told them I went to the Revdex.com and found out they werent and they had an f rating they hung up on me. is it a violation to claim to be Revdex.com accredit.?

Business

Response:

Business Response /* (1000, 5, 2013/04/24) */

April 24, 2013

[redacted] R [redacted]

RE: Letter to the Revdex.com

Dear Ms. [redacted]:

I am writing in response to your letter dated April 9, 2013 to the Revdex.com. I apologize for any frustration you may have experienced.

When your Visa Check Card is used for a purchase, funds are held and are no longer available for other transactions. These items are submitted by merchants for approval and will have a hold period, generally, of no more than three business days for domestic transactions. We do not have access to any outstanding purchases and or debits you have not informed us of.

[redacted] regards to your situation; checks, Automated Clearing House (ACH) items, purchases, and debits are presented for payment when there are pending authorization holds on the account. As a result, fees are assessed as outlined in the deposit account disclosures you were provided [redacted] at account opening. These deposit account disclosures outline our overdraft and fees policies and by signing the signature card and use of the account, you agree to the terms and conditions of the account.

There were numerous Visa Check Card debits during the months of March and April. In addition several checks and ACH withdrawals were presented for payment. Due to the pending authorization holds in effect for the items presented during this time period, there were not enough available funds in your account. This resulted in numerous fees being assessed to your account.

Fees are assessed the next business day after an item posts against insufficient/unavailable funds. Our records indicate that on March 22, 2013, as a courtesy, Webster Bank credited your account $222.00.

We recommend that transactions are written in your check register or an electronic equivalent, deducting the amounts of checks, ATM withdrawals, check card purchases and any automatic bill payments as they occur.

Our online banking is also a great way to keep track of your balances. We offer balance Alerts via text message or email, so you will know when your balance has hit the "low balance" threshold that you've set. In addition, your account balance information is available online at websteronline.com, can be assesses via our automated telephone system, 24 hours a day, 7 days week by dialing X-XXX-XXX-XXXX and following the voice prompts, or by calling our Customer care enter form 7:00 am to 10:00 pm, seven days a week.

Thank you for taking the time to write and for allowing Webster Bank to serve your banking needs. Please contact me at X-XXX-XXX-XXXX [redacted] any questions.

Sincerely,

AVP, Customer Relations

Office of the President

Cc: Revdex.com

Consumer Response /* (3000, 7, 2013/04/25) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

the bank is only being partially truthful. I do not believe they should have your account online showing dates of trans and withdrawals. one day a check will clear or a deposit will be made and your account is ok the next day those withdrawals and deposits are moved to benifit them. my only response would be to move my account to a more trustworthy bank or credit union. ive been watching them move things around, it could even be on the same date, so that they could charge a fee. I take it out of my register but I know just as much as they do when a check will hit the account. actually they know more because they choose to hold them and move them.its easier to get away [redacted] this when someone doesnt have alot of money in there account.

Business Response /* (4000, 9, 2013/04/30) */

April 29, 2013

93 Marlene St

Bristol, CT XXXXX

RE: Letter to the Revdex.com-Rebuttal

Dear Ms. [redacted]:

I am writing in response to your second letter dated April 25, 2013 to the Revdex.com.

Webster Bank, as a National Association Bank, is governed by the Office of the Comptroller of the Currency and as such our policies are in accordance [redacted] their requirements.

As I stated in my response to you dated April 24, 2013, when your Visa Check Card is used for a purchase, funds are held and are no longer available for other transactions. These items are submitted by merchants for approval and will have a hold period, generally, of no more than three business days for domestic transactions.

Please be aware that your account balance fluctuates throughout the day based on the transactions made and the availability of deposited funds. Although the account balance may not be negative, there may be times when a pending debit card authorization can reduce the available balance, as was what happened in your case.

When you view your account information online, you will see "Pending Transactions" and "Posted Transactions" information. Check card signature, point of sale transactions, and Automated Clearing House (ACH) debits listed under Pending Transactions are now reflected immediately in your available balance and are listed under "Type" as a Check Card Authorization, Check Card Purchase, or Other Debit respectively. After the items have been posted, when you view your account information online it may appear that the funds were available at the time fee(s) was assessed.

At the time of account opening, account disclosures were provided to you and included was information pertaining to the "Order of Posting Transactions" as outlined on pages 17 and 18 in our Deposit Account Disclosures that you were provided [redacted] at account opening.

I have shared your comments concerning this [redacted] the appropriate levels of management and have also submitted your remarks to our Voice of the Customer program which is reviewed by our executive management.

If you have any further questions or concerns you may contact me at X-XXX-XXX-XXXX.

Sincerely,

AVP, Customer Relations

Office of the President

Cc: Revdex.com

Review: There was a fraudulent charge on my bank acct for $313.00 on 5/9/2015, account number [redacted]- I was in [redacted] at the time of the charge and my husband was in [redacted]. The charge was made at a [redacted] in [redacted]. I opened a police report ([redacted]) the following day after learning they caught this charge because I tried to use my card on my way home and it was denied. I called them immediately. They opened a dispute- I was waiting and waiting for a paper to sign saying I didn't make the charge and I got a letter stating this dispute was denied because the card was present??? I got that letter last night, and I called the bank today and there is nothing that they can do until Monday. It has been 5 business days, 7 days since this charge and I have late credit card bills and this is a real inconvenience. This is horrible. I have called several times this week to the bank and no one told me this. I live paycheck to paycheck and I am really feeling unsafe with thisDesired Settlement: I would like my money credited to my account so that I can close my

Account and go elsewhere.

Business

Response:

May 19, 2015

RE: Letter to the Revdex.com

Dear Ms. [redacted]:

I am writing in response to your recent letter to the

Revdex.com. I apologize for any frustration you may have

experienced.

It is my understanding that you spoke to a representative

in our ATM department on Monday, May 18, 2015 regarding your concerns as

outlined in your letter.

I was informed your entire claim was denied in error as

one of the items you had disputed was recalled as being yours. However, due to

a misunderstanding from one of our Customer Care Center employees, your entire

dispute was cancelled which included the other unauthorized claim for the

$313.00 from [redacted] on May 11, 2015.

I have verified that your [redacted] checking account

ending in [redacted] has been issued a final credit, effective May 18, 2015 in the

amount of $313.00 for the unauthorized debit from [redacted] dated May 11,

2015.

At [redacted] we strive for excellence in everything

that we do, and take pride in our customer service. Your comments are very much

appreciated and beneficial in helping us provide the best service possible to

our customers and have been submitted to our Voice of the Customer program

which is reviewed by our executive management.

If you have any additional concerns or questions, please

contact me at [redacted].

Sincerely,

VP, Customer Relations

Office of the President

Cc: Revdex.com

Consumer

Response:

Review: [redacted]

I appreciate that the credit was made to my account. This does not make up for my frustrations, late fees for bills I couldn't pay etc. I am beyond upset that I had to wait 9 days for a credit, and it's more upsetting that not 1 but 3 employees made stupid choices. I can't believe I didn't get a phone call, is this how you treat your customers?

Sincerely,

Review: I have had a business account with [redacted] for several years. I recently noticed that they were charging erroneous overdraft fee's to my account. On Thursday March 19th I paid several bills via the vendor (not on line banking) and received authorization that the payments were posted to the vendor accounts. The money was deducted from my account at [redacted] on Thursday 3/19/2015. When I accessed my account on Friday 3/20/15, the payments were deducted and it was reflected in my available balance (it was now about $1800 less due to the bill payments). During the day on Friday a small check deposit was made, and on Friday evening I checked my account again. All was good with the balances , and no issues. When I checked the account again Saturday morning, I noticed that a scheduled [redacted] had come out of my account late Friday evening, and it caused my account to go in the negative. I also noticed that [redacted] had changed the system and applied that [redacted] deduction FIRST on Friday and over drafted my account for 7 of the payments that were made and deducted on 3/19/15.... a total of $259.00! Needless to say, I was upset and contacted the [redacted] in [redacted]. I spoke to the assistant manager [redacted] on Saturday 3/21/14. This situation prompted me to contact my CPA and go through my statements for the last year. During this review, we noticed that there were 38 overdraft fee's - totaling over $1400 that were deducted from my account! Transactions that were cleared and still left my account in positive standing. (Only to be charged an overdraft 2 or 3 days later). I contacted the manager [redacted] of [redacted] in [redacted]. today 3/24/15 and was told "they only go back two months" and he would pass along the information to [redacted]. I then accessed my [redacted] account again and noticed that I was being charged for 4 more over draft fee's!! At this point, based on my statements and records, [redacted] has deducted nearly $1800 in overdraft fee's that I do not feel are accurate.Desired Settlement: I would like my money refunded back. I would also like an explanation as to WHY [redacted] is still applying the largest payment at the bottom (resulting in over charges) regardless of when the money was deducted from my account. And, I would also like an explanation as to WHY my monthly [redacted]s statements reflect positive balances and I was still charged fees.

Business

Response:

April 3, 2015

Review: I worked on a refi for my in-laws in December 2012-February 2013. It not only took forever to close, but we kept getting more paperwork to sign after the closing. The WORST part is that the rep, Kimberly Lynch, just happened to "forget" to tell us that military (active or retired) get $500 back at loan closing. I found out a week or so after the closing while looking at Webster's website for an answer to a question I had. When I asked her about that, she said she simply forgot to ask during the assessment since she was talking with me and not them and that they won't make good on the money back! Oh, OK-no problem. The bank withheld $500 from a couple of seniors, one of which is going through cancer treatment-no problem that you didn't do your job! BIG thanks for serving our country! Now the loan was sold to Fannie [redacted] a week before the first payment was to begin. Webster Bank is not to be trusted.

Desired Settlement: DesiredSettlementID: Refund

Would love if my in-laws could have $500 deposited into their account as deserved. Thanks.

Business

Response:

Business Response /* (1000, 8, 2013/05/30) */

Unable to respond directly to Ms. [redacted] due to privacy. Response sent to Ms. [redacted]'s in-laws.

Review: On Friday May 24, 2013, I proceeded to pay my Webster Bill (home Equity Bill). Called the XXXX-XXX-XXXX line. That is the automatic paying line number. So paying my bill will get posted with the date of 5/24/2013. My bill for 4/25/2013 is 131.89. My next statement due is 138.20 DUE ON 5/25/2013. Webster bank would not except my payment due of 131.89 unless I payed my next bill THAT IS NOT DUE UNTIL 5/25/2013. They are making me pay my monthly payment which is not due yet. I have legal paperwork from the bank that payment are not payed until the 25th of each month. I have my monthly statement that clearly states "PAYMENT DUE DATE 5/25/2013 for the amount of $131.89". I talked to numerous people today on 5/24/2013 about this problem. No one cared. Webster Bank is clearly stealing money from people so they can make a profit. How dare you take what is not legally yours to take. One of your so called customer service reps said "WELL ITS CLOSE ENUFF". I asked to take to a manager and they said they will call you in 48 hours??? Are you kidding me. Webster Bank STOLE MONEY FROM ME!! I had to pay my bill owed of $131.89 plus what is not DUE YET of $138.20 Conf# XXXXXXXXXX. Total of 270.09. NO ONE WOULD HELP OR TRY TO HELP. No one could over ride the automatic system that steals payments that are not even due! I had to use the phone automatic system I could not use the webster online system. Webster should be ashamed of STEALING. I have all Legal paperwork from bank on the loan due date..

Desired Settlement: DesiredSettlementID: Refund

I want my money returned to me. The money that Webster stole from me. $138.20. plus interest. I was not even Due to you at this time. I want the phone automatic payment to be fixed. Stealing money to make a profit. You should be ashamed.

Business

Response:

Business Response /* (1000, 8, 2013/06/19) */

June 19, 2013

[redacted] G [redacted]

77 Roseland Drive

Tiverton, RI XXXXX

RE: Letter to the Revdex.com

I am writing in response to your recent letter to the Revdex.com. I apologize for any frustration you may have experienced.

Our records indicate that on May 24, 2013 you attempted to make the April payment of $131.89 for your Webster loan XXXXXXXXX, using our automated loan payment system, which did not allow this amount to be paid. Due to system limitations for automated loan payments over the phone, the amount due included both your April and May ($138.20) payments in order to bring the account current. As a result, to make sure your payment was made before the due date of the 25th, you made a payment of $270.09.

On May 25, 2013, in response to your request for a refund of the additional payment of $138.20, we reversed out this payment and sent you a refund check for that amount.

Payments made at our Banking Centers, via WebsterOnline, or by calling our Customer Care Center to make a Draft by Phone payment will allow you to avoid this in the future.

At Webster Bank we strive for excellence in everything that we do, and take pride in our customer service. I have shared your comments concerning this matter and the service you received with the appropriate levels of management.

Your remarks are very much appreciated and beneficial in helping us provide the best service possible to our customers and have been submitted to our Voice of the Customer program which is reviewed by our executive management. If you have any further questions or concerns please contact me at X-XXX-XXX-XXXX.

Sincerely,

Patricia Bolduc

Customer Relations Specialist

Office of the President

Cc: Revdex.com

Review: When I opened up this account I was promised $50 for opening a checking account with this bank, and never received it. I contacted the bank three times through email and four times through customer service and not once did I get a response from anybody regarding the $50 that was owed to me. Secondly they closed my account with no notice and I was unable to access my own money because the bank closed my account for no reason, after I have had an account with them for over two months. It is now Mother's Day and I cannot take out my own money to buy my mother a gift in the account because they have stole my money. I have no way to access my own money in my account. They should be prosecuted.

Business

Response:

May 20, 2015

Review: Was not notifed of monthly fees to my checking account in beginning of opening the accountDesired Settlement: Please have close the account refund account to 0 Status and close the account down because of fradualant activity lies and mishandling of professional activity

Business

Response:

April 6, 2015

Review: Recently I've been having a dispute with Webster Bank regarding over draft charges posted on my account in the past and possibly immediate future. I've contacted customer services, and I've also visited a branch in my locale without any sort of resolution. To make matters worse I actually left my local branch with a sense of defeat. I would like to explain matters as thoroughly as possible. On December 8th 2014 an unauthorized payment by [redacted] bank was withdrawn from my account in error. Before the funds were withdrawn I made contact with Webster bank to advise of the mishap and attempt to cancel the payment from my account as I was very well away I did not have the adequate funds for the payment to be clears without getting an over draft. It seems during this time I was indeed over drafted which one fee of $37 was reversed by Webster, but I also had a 2nd which I was billed for which has yet to be explained to me. In addition if the charge was refunded, why would all over draft charges incurred during that time be refunded as well? Now fast forward to present. It appears my account was pending transactions that would have brought my account to a negative balance one cleared. I promptly deposited enough to cover the possible negative balance in addition to the 2 charges of $37 I was informed I would be charged. I as also informed nothing could be done in the matter. While in the branch I requested a manager which was denied. I explained my situation and I was told "The manager said she'll call you". I advised the teller if a resolution is not met I will be withdrawing my funds and closing my account as well as filing a complaint with the Revdex.com. This was on December 18th. I await the branch managers call still as I write this complaintDesired Settlement: I would like the charges from December 2014 to be refunded as this was a legitimate error, I would also like for any overage charges to be refunded. This would be the ideal outcome.

Business

Response:

March 5, 2015

Review: I ordered checks online for a business account and my personal checking account number was printed on these. I paid approx $90 for this and I am requesting a total refund back.Desired Settlement: Reimbursement

Business

Response:

Webster Bank records do not indicate any business account for [redacted] and there are no recent check orders placed from our check vendor [redacted] Please provide more details.Thank you,[redacted]VP, Customer RelationsOffice of the President, Webster Bank, N.A.

Business

Response:

[redacted]We do not have any record of any debits to any of your Webster Bank accounts for [redacted] Please provide the following: What is the exact amount of the debit? Was this a purchase from your debit card? What was the date of the purchase? What Webster Bank account was debited for this purchase? Without this specific information I am not able to research further.Thank you,[redacted]VP, Customer RelationsOffice of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,