Webster Bank, N.A.

Review: Webster bank restructured the order of events of my account on multiple occasions between 3/25 - 4/11 resulting in 7 $37 overdraft fees for a total of $259, even though numerous deposits were placed into the account to keep it current.

Product_Or_Service: Webster Value Checking

Account_Number: XXXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Return of $259

Business

Response:

Business Response /* (1000, 5, 2013/04/24) */

April 24, 2013

[redacted] N. [redacted]

70 Ray Hill Road

East Haddam, CT XXXXX

RE: Letter to the Revdex.com

I am writing in response to your letter dated April 11, 2013 to the Revdex.com.

As was stated in my response to you dated October 2, 2012, copy enclosed, when you contacted the Revdex.com [redacted] a similar concern; when a Visa Check Card is used for a purchase, funds are held and are no longer available for other transactions. These items are submitted by merchants for approval and will have a hold, generally, for no more than three business days for domestic transactions. We do not have access to any outstanding purchases and or debits you have informed us of.

[redacted] regards to your situation again; checks, Automated Clearing House (ACH) items, purchases, and debits are presented for payment when there are pending authorization holds on the account. As a result, fees are assessed as outlined in the deposit account disclosures you were provided [redacted] at account opening. These deposit account disclosures outline our overdraft and fees policies and by signing the signature card and use of the account, you agree to the terms and conditions of the account.

There were numerous Visa Check Card debits, checks presented, and Automated Clearing House (ACH) debits dated from April 8, 2013 through April 10, 2013.

Due to the pending authorization holds in effect for the Visa Check Card transactions, there were not enough available funds in your account for the other items presented. Fees are assessed the next business day after an item posts against insufficient/unavailable funds, and your deposit are being made the day after the debits occurred.

Your account is not eligible for further rebates at this time as the fees were not assessed due to bank error.

Thank you for taking the time to write and for allowing Webster Bank to service your banking needs. Please contact me at X-XXX-XXX-XXXX [redacted] any further questions.

Sincerely,

AVP, Customer Relations

Office of the President

Cc: Revdex.com

October 2, 2012

[redacted] N. [redacted]

70 Ray Hill Road

East Haddam, CT XXXXX

RE: Letter to the Revdex.com

Dear Mr. [redacted]:

I am writing in response to your letter dated September 21, 2012 to the Revdex.com. I apologize for any frustration you may have experienced.

When your Visa Check Card is used for a purchase, funds are held and are no longer available for other transactions. These items are submitted by merchants for approval and will have a hold period, generally, of no more than three business days for domestic transactions. We do not have access to any outstanding purchases and or debits you have not informed us of.

[redacted] regards to your situation, checks, Automated Clearing House (ACH) items, purchases, and debits are presented for payment when there are pending authorization holds on the account. As a result, fees are assessed as outlined in the deposit account disclosures you were provided [redacted] at account opening. These deposit account disclosures outline our overdraft and fee policies and by signing the signature card and use of the account, you agree to the terms and conditions of the account.

There were numerous Visa Check Card debits dated from September 17th through September 23rd. In addition check number 2137 for $140.00 dated from August 1, 2012, and three (3) other checks all dated September 11, 2012 numbered 2106, 2107, and 2108 for $37.00 each were presented for payment on September 19th. Due to the pending authorization holds in effect for items on September 17th and 18th, there were not enough available funds in your account. This resulted in seven (5) $37.00 fees dated from September 19th, 20th, and 21st for items paid against insufficient funds. Fees are assessed the next business day after an item posts against insufficient/unavailable funds.

As a courtesy I have credited your account for $185.00 which accounts for these fees.

We recommend that transactions are written in your check register or an electronic equivalent, deducting the amounts of checks, ATM withdrawals, check card purchases and any automatic bill payments as they occur.

Our online banking is also a great way to keep track of your balances. We offer Balance Alerts via text message or e-mail, so you will know when your balance has hit the "low balance" threshold that you've set. In addition, your account balance information is available online at websteronline.com, can be accessed via our automated telephone system, 24 hours a day, 7 days a week by dialing X-XXX-XXX-XXXX and following the voice prompts, or by calling our Customer Care Center from 7:00 am to 10:00 pm, seven days a week.

Thank you for taking the time to write and for allowing Webster Bank to serve your banking needs. Please contact me at X-XXX-XXX-XXXX [redacted] any further questions.

Sincerely,

AVP, Customer Relations

Office of the President

Cc: Revdex.com

Review: I opened a savings account when my son was one month old as a custodial account in which I was the custodial parent . This was in 1998, at [redacted]. Nine years ago, new mil merged with [redacted], my accounts were automatically switched. Unknown to me, the accounts were not set up as custodial accounts which is what I had, they were set up as joint accounts. I was never notified of the switch. Last month, my ex husband, who is on probation for larceny, picked up my oldest son for a visit for five days. The next day, he brought him to [redacted] bank in [redacted] and had him sign to close at our account for approximately $1300. My ex husband informed me that I would never see that money again, I put in most of the money since his birth. When I went to the bank and asked how this could have happened, they said they couldn't find the records when the banks merged. That is not my fault thAt they can't find the records. They are trying to cover their mistake. I want them to reimburse the money. [redacted]Desired Settlement: I want them to reimburse theory and fix their mistake.

Business

Response:

April 3, 2015

Review: I had recently opened a Webster Bank checking account online less than a month ago. I had set up direct deposit with my employer. My employer takes two weeks to set up direct deposit. I had called to order paper checks with my account. I was not aware of any charge to order the checks. But when I reviewed my account online, it was showing my account to be negative $84.00, all of which was in overdraft fees. There was no charge on my account for the checks, only the overdraft charges appeared when I checked my transaction history online. I called Webster Bank's customer service number on 1/2/2016 and the representative informed me she was only able to reverse $42.00 in the overdraft fees on my account.Desired Settlement: I would like to kindly request that the other $42.00 in overdraft fees be reversed as well, since I feel that this was not an error on my account, and that this is a new account and would like to maintain my banking relationship with Webster Bank. Thank You.

Business

Response:

January 6, 2016

Review: In September somebody hack my account and doing some kind of purchases from the [redacted] Office for the game's (in the same day not only my account was stolen but also my husband and couple of my friends). The bank contact with me immediately and I block my account and bank give me my money back. After that I received a letter from the bank but I don't understand everything in this letter so I visit the New Britain brunch and the plish lady explaining me that only letter with information what happened with my account .About a month later the bank again charge me for the same transaction 126 .22$

I called the bank and the lady explain me the charge me because don't resev letter from me with explanation and she send me letter with information whot the bank need. When I get this later I go again to the new britain branch because I need the help with this (even webster bank workers have problems with this letter ),the Webster worker call someone and fix my problem. Everything was ok until last week wen I won't pay for my grossierys and I don't have many on my account. I go again to webster bank branch . The lady tell me that webster charge me because don't have latter from me. And she gives me email address when I must send explanation. I did that radaway. And still nobody respond me and I still don't have my money.

I copy email what I sent to webster bank

Dear Webster Bank

In 9/24/15 I resev phone call from webster bank with information that some one stol my information and purchase video games from [redacted] I block my account and order new debit card. In the same day I found that is not only my account was hacked but also couple of my friends and my husband also.

After 2 days I will have my money back, a couple days later I receive letter from the Webster bank what I actually completely not understand so I visit the Webster bank branch in New Britain, the polsh lady explain me that everything is ok that's only explanation what's happened with my account.

After that webster bank again charge me from the [redacted] games.

And again I go to the different one branch Webster bank in New Britain, I a show the men every single papers what I have and I explained him what happened before and what kind of conversation I have with a Polish lady in the different branch. Hi call someone and hi ask my to live te later because hi must weight for callback and then hi call my. And I live the Webster bank. Hi call my back later and say that webster charge me because don't receive latter from my,but now is everything ok and the give me my money back.

Yesterday I go to BJ's for shopping diapers and food for my two little kids and I can't an because Webster bank again stole my money from the my unemployment benefits!

Today I visit Newington branch but again nobody helps me, just received the email what I get now.

How many times I must explain that's [redacted] its not my purchasing!!!!

Webster bank not only stol 126.22 for the [redacted] but also 2 times for 37$(74$total) for fee.

I'm begging you give me my money back (200.22$), because I don't have money for diapers and please close my account.

Please help me with that. For me 200$ is a lot specialy now when Im employment.

Thank you [redacted]

Business

Response:

January 6, 2015

Review: I have incurred 7 NSF fund fees of $37 within a three week period. One if the fees I am not disputing as I was responsible for saidfee. The other six were charged to my checking account when I had a positive balance. I was told this was done because of their overdraft protection plan which I was automatically enrolled in when my account was opened I was told after my second call to customer services. I told them to promptly take me out of that program. At that time they had overturned one of the 6 fees as a convenience to me.I the proceeded to go into a branch to inquire about why I was being charged the other fees. I had an email detailing the charges that I was being over drafted for, however when I went into the bank the manager had told me that I was being charged for different debits that were made on a day my account had more than enough to cover the debits made. The manager saw that something was wrong and called customer service herself only to have them tell me that I was wrong and would not be getting the fees overturned.Alas I was pushed out the door with not only my fees not overturned, but no straight answer as to why I was incurring these fees to begin with.Desired Settlement: I would like the 5 additional fees overturned back into my account so icanclose it out and open a new account elsewhere.

Business

Response:

Please see the attached response.

January 27, 2014

Craig Hill

Vernon, CT 06066

RE: Letter to the Revdex.com

Dear Mr. Hill:

I am writing in response to your recent letter to the Revdex.com. I apologize for any frustration you may have experienced.

I have researched your concerns that you have outlined in your letter regarding the charges that were recently assessed to your Webster Checking account ending in 4346.

The Deposit Account Disclosures you received at account opening on July 25, 2013 outline our overdraft, fee, and posting order policies. By signing the signature card and use of the account, you agree to the terms and conditions of the account.

When your Visa Check Card is used for a purchase, funds are held and are no longer available for other transactions. These items are submitted by merchants for approval and will have a hold period, generally, of no more than three (3) business days for domestic transactions. We do not have access to any outstanding purchases and or debits you have not informed us of

Please keep in mind that fees are assessed the next business day after items post against insufficient/unavailable funds.

On December 18, 2013 two(2) items; Walgreens Debit Card Purchase in the amount of

$8.49 and check number 138 in the amount of $90.00 were presented for payment against a balance of $6.39, resulting in a negative balance of $92.09. As a result, on December

19, 2013, two (2) Non Sufficient Funds Fees of $37.00, totaling $74.00 were assessed.

Additionally, on December 24, 2013 check number 139 in the amount of $208.00 was presented for payment against a balance of $46.47, resulting in a negative balance of

$161.53. On December 26, 2013 a Non Sufficient Funds Fee of $37.00 was assessed.

On January 2, 2014, an ATM deposit in the amount of $481.85 was processed bringing the account available balance to $116.00 and pending authorization holds in the amount of $63.32; Bonfish Grill in the amount of $57.38 and Dunkin Donuts in the amount of

$5.94 on January 2, 2014 reduced your available balance to $52.68. ATM deposits are not subject to immediate availability and the available balance is reflected on the receipt at the time of the deposit.

In addition, also on January 2, 2014, three (3) Debit Card purchases; Gulf in the amount of $55.00, and Gulf in the amount of $8.91, both made on December 31, 2013 and Experian in the amount of $9.99, made on January 1, 2014 posted to the account, resulting in a negative available balance of $21.22. As a result, three (3) items were presented against a negative available balance and on January 3, 2014 three (3) Non Sufficient Fund fees of $37.00, totaling $111.00 were assessed.

On January 6, 2014 a rebate in the amount of $37.00 was processed to your account. As a courtesy, I have credited your account an additional $74.00.

We recommend that transactions are written in your check register or an electronic equivalent, deducting the amounts of checks, ATM withdrawals, check card purchases and any ACH debits and bill payments as they occur. Your available balance is also available on ATM mini-statements, deposit receipts, our automated telephone banking system or on Webster Online. Please consider outstanding checks or other items in determining your true availability of funds.

Our online banking is a great way to keep track of your balance. We offer Balance Alerts via text message or e-mail so you will know when your balance has hit the "Low Balance" threshold that you've set. You can also call our Customer Care Center for assistance at ###-###-#### from 7:00 am to 10: pm, 7 days a week.

I have submitted your remarks to our Voice of the Customer programs which is reviewed by our executive management. If you have any further questions or concerns please contact me at ###-###-####.

Patricia Bolduc

Customer Relations Specialist Office of the President

Cc: Revdex.com

I have incurred 7 NSF fund fees of $37 within a three week period. One if the fees I am not disputing as I was responsible for saidfee. The other six were charged to my checking account when I had a positive balance. I was told this was done because of their overdraft protection plan which I was automatically enrolled in when my account was opened I was told after my second call to customer services. I told them to promptly take me out of that program. At that time they had overturned one of the 6 fees as a convenience to me.I the proceeded to go into a branch to inquire about why I was being charged the other fees. I had an email detailing the charges that I was being over drafted for, however when I went into the bank the manager had told me that I was being charged for different debits that were made on a day my account had more than enough to cover the debits made. The manager saw that something was wrong and called customer service herself only to have them tell me that I was wrong and would not be getting the fees overturned.Alas I was pushed out the door with not only my fees not overturned, but no straight answer as to why I was incurring these fees to begin with.