Wellsville Carpet Town, Inc.

I purchased a sectional couch, bed frame, drawer chest, and a nightstand from the Henrietta Ashley Furniture HomestoreI paid almost $5,for the furniture and signed the paperwork on January 8th, stating a 14-day delivery windowI did not receive the furniture until February 9th and it was only partial (half the sectional, the drawer chest, night stand, and bed frame)When the delivery took place there was hardware missing for the full assembly of the bed frame so we could not use the storage chest on the bed frameAdditionally half the sectional did not come because it was damagedWe received the balance of the sectional couch a few weeks afterThe hardware for the bed frame did not get shipped to our house until AprilWhen I called they could not come out to install the hardware until April 20th which is todayThe contract/paperwork that I signed noted that the delivery window was to be 14-days and we did not get our complete order closed out for days af

see Attached document  Sofa and reclining chair -padding is compressing and makes chair & sofa unable to set on them-corporate office said it's my fault sofa is falling apart and the mold is my fault.Coffee table has mold on bottom of table-tech from company told me it's mold-have placed them in basement

On September 13,my wife and I ordered a bedroom set and some other furniture from Ashley FurnitureWhen It was delivered the bed was not a complete set and the night stand was also damaged as the back was all smashed in like it fell in the truck It took tries and the bed was finally put together after a month, and the nightstand was finally replacedThe bed started falling apart again and they had to keep sending techs out to fix the drawers under the bedThe drawers on the dresser also kept breakingI started having problems with the bed again later the following year (2016) and Items were delivered in about days and I called to set up an appointment for 10/21/to have the bed fixed againAfter the Tech left it seemed OK until later that night it fell apart again when we started putting clothes in the drawers When I called Ashley Furniture on 10/22/I was given a hard time by customer service but they finally agreed to send a Tech one more timeI asked sin

Ashley Furniture Store delivered my daughter living room set the wrong colorMy daughter send the living room set back and is been almost more month if no longer she still waiting for the merchandiseI called and my daughter called and asked if we can get our money back they told us in order for us to get the money back they have to charge us 12% out of each piece we boughtI do not agree with the charges it was just the wrong color living room set should not take that long to be deliverI am very disappointed I will never go back to Ashley Furniture Store

I went into Ashley furniture on 2/17/to purchase a new couch I have family coming in from out of town on March 5th I had already left furniture stores that day because of lack of a product I liked or un able to meet my delivery needsWhen I was at Ashley I spoke with a salesmen who did a great job of moving around the furniture on a sectional couch to show me the optionsafter finding one that worked perfect for my space in my home, I purchased the couch with $in cashbeing assured that delivery takes between an estimated time of 14-days and even at the logest of the estimation would still be in my deadline so I moved forward with the transactionNow today is the 2nd of march and the couch is supposed to be here with in a week and they told me they would need to april 11th 2016, This is not even close to the promised time I feel like I was lied to just to get my sale and I did let them know I wouldn't be able to purchase because of the time frame the GM at the

We purchased a brown sofa and love seat on Black Friday, November 24th They said they would call with a delivery datethey called and said they can deliver the sofa December 28th and the love seat is on back order and will probably be end of JanuaryFor the inconvenience they gave me a gift card they delivered the sofa and in the picture the delivery man took there is a huge gap in between the right cushion, but not on the other side I called and they said they would bring a third party to come and look and see if it is fixableI would have to wait for the third party to call me and set up a date for thatSo now I'm with a sofa broken and no love seat
They called to schedule the delivery fro the love seatAn hour later I get a call stating that the love seat is discontinuedI asked why did you just call me to set up a delivery date? they said miscommunicationI said so I have the brown broken couch and no love seat? they said I could pick something else out o

My husband and I ordered a bedroom set and two reclining sofas the weekend before Thanksgiving The day of delivery (week before christmas) the delivery guys came in didn't put any carpet or booties onThere was snow and salt that they walked through and through my house, I have white carpet!! Three men tracking dirty mud, snow onto my carpetThey were bringing furniture off the truck not covered and already put togetherThey took about 20-minutes assembling the bed frame and one dresserTwo of the guys hauled *** out of my house not saying anything, third guy came into my living room and just said "we are done, sign here"I wasn't thinking to go look at everything before they left as we have had delivery men here before from Ashley that were professionalI went into the bedroom and was in disbelieveTrash left on the floor, envelope about the warranty tossed on the floor, bed was not put together completely, there were Knicks in both dressers and the headboard looked

We bought a couch at this location on April 26, and called the the 29th of April for a delivery date This was set for May 24th for between the hours of and 4, only to find that this wont be happening For you see that the couch was not put on the truck so it could be delivered as stated Instead, we are told that it may be delivered on Friday and to wait for another delivery time, but it could be an additional to more days for delivery In talking with the customer service, it seems all they can say is we give estimates on delivery
We also wanted to buy the matching chair for this couch, but if this is how this company chooses to take your money and drag their feet on deliveries, not sure if we will be going back It is truly sad when a company of this size chooses to have a Customer Service that does nothing after the item is bought We have never had this problem with any other furniture store we have went to

We purchased a dining room table set that included a table and four chairs from Ashley Furniture in Amherst, NYEverything was delivered and already assembledAfter weeks of having the dining table and chairsI sat in a chair and the leg snapped off and the chair collapsedI am 5'poundsI injured my back falling abruptly to the ground and have had horrible back pain sinceI contacted the customer service number because everything is under warranty for one yearAfter explaining what had happened the customer service women said "well you need to tighten the screws every so often!" We have only owned the table for two weeksShe said she was unable to order a replacement chair for us but she could send us the parts and they would arrive within 1-weeksWe are approaching the week mark and have only received of the many parts neededAfter calling the customer service number again they told us it will take another 1-weeks for the rest of the parts to arriveOnce we

On March 12, I purchased a sofa with matching loveseat from Ashley Furniture Homestore In addition, at the urging of the sales associate, I purchased the Platinum Ultra - Premium Furniture Protection Plan Service for an additional amount of $I have two children and it seemed a good idea
Fast forward to November 2, when I first contacted Ashley regarding having the furniture cleaned anticipating Thanksgiving and family I spoke with Candice who patched me in with the Service I was assured someone would call me to set an appointment within the week
On November 14th I called again because I hadn't heard from anyone and spoke with a Juanecia who again assured me the technician would be calling to schedule an appointment
On November 30th I called again and spoke with Ruth who apologized and said I would be contacted by that evening Please note that Thanksgiving was already over but I had hopes for Christmas
On December 8th I called again and aske

I purchased furniture from Ashley’s 2times, living room set that both chairs have problems with recliningI have been waiting over months to be fixedThe chairs are not reclining correctlyI had death in my family, An was not able too keep calling for repairsI have reached out numerous times to get helpAt this point I don’t want this furniture
I purchased for a reason an can not recline in two parts of the chairsI have had someone out twice a it is not repaired correctlyI don’t feel it’s gonna be fixed correctlyI have a warranty with parts being shipped too my house with no repair date for it
I also purchased a dinning set an mattresses, that are it right, mattress does not fit an I tod the sales person what size bed I hadThey will not take the one back an I have no use for itMy dinning room chairs are sinking in the middleMy biggest complaint of the dinning room chairs have split wood, which is cutting ppl when they sit or standI also purchased this set for

On July 4, my husband and I bought a couch from Ashley Furniture in Brooklyn Ohio The salesman John was horribly pushy and he even added the protection plan when we didn't ask for it He said "Oh well It's only $and you have kids so you need it." Then we go to pay and he hands us the invoice and says "oops it was $but you need it" SERIOUSLY???? So then on July 26th two delivery guys try to shove the couch in our house destroying our entryway wood floors and paint when it was clear the couch wasn't going to fit I spent three hours painting the day after I refused the couch because it wouldn't fit And my husband still has to repair our wood floors that he just did months ago On July 29th we went in an did a reselect because we didn't want to pay a restocking fee On August 23rd the new couch was delivered with multiple issues First of all the cuddler is fraying in the corner Second there were no legs for the chaise lounge I didn't want to

I ordered a mattress and box spring in store for queen size bed about a week or so agoIt was delivered on Sat 3/The delivery drivers were about hours behind scheduleWhen they got there, they clearly didn't want to do their jobFirst, they asked if I wanted the mattress upstairsI said yes because I was the only one there and I couldn't do it by myselfThey seemed to be upset they had to bring it upThey then tried to bring the box spring upThey attempted to go up the stairs ONCE and decided it wouldn't work because they were afraid of damaging paint on the hallsI told them I specifically did not paint the halls because I knew they would be delivering, and that I already got one box spring up in the same sizeThey would not attempt again and just left it in the living room blocking spaceThey told me just to contact customer serviceI called today infuriated, stating if they have to do the double foundation in order for them to bring it upstairs, then to do it, bu

I purchased a sofa from Ashley Homestore months ago I sat down on it one night and heard a crack The frame cracked on the sofa I called customer service and they said they would send a "qualified technician" to fix it I questioned why they would not replace it They said they would try to fix it first
The technician came out and said that if he braced it, that it would probably break again He said he couldn't fix it here in my apartmentHe stated that it should be taken apart and fixed, the springs should be removed and frame fixed He said that Ashley would probably pick up the sofa and take it to a local repair shop I asked how long that would take, he said probably 7-daysI asked if I could have it replaced, he said he would write that in the report He then submitted his report
Ashley called and said that indeed they would pick up the sofa and take it to a repair shop and fix it I asked if I get a loaner sofa, they said no that they do not do that

My husband & I purchased a bedroom set on 12/15/ We were given an estimated delivery time of 14-days We set a delivery date of 1/27/ This gave them days to make the delivery, much longer than the 14-days Three days before the scheduled delivery (1/24/2018) Ashley Furniture called and advised that our furniture would not be delivered to us The earliest we would get our delivery would be until 2/24/ They are giving us a $gift card due to the delay I explained to her that this would not be sufficient due to the delivery taking so long She refused to do anything else for us I am not happy with having to wait days for our delivery when we were told it would only be 14-days We have been sleeping on the floor and will continue to do so until our bedroom set is delivered

I bought a sofa love seat ottoman and kitchen table with Ashley furnitureA few months in I felt the couch didnt feel right it was different then the love seatSo I went to the store and realize my sofa was differentYou sink into I and can feel the springs and the back wooden frameSo I called Ashley furniture and told then about the problem they then sent me new cushionsI called again and they sent me more cushionsI called again and they sent a tech out to look at the sofa he then said it was the cushions so they sent more cushionsI then called and said it didnt fix the issue so they send another tech out and said the springs needs to be replacedSo the tech comes out and says the couch is defective and the springs will make it worseSo I call again and speak to the same.woman every time she sends a tech out againThe same tech has been to my house and timesI have been dealing with this problem for about months nowThey keep sending me cushions and stuffing and

I purchased a sectional couch with recliners in summer of I paid it off in amount was $3,000.00.About June of noticed both recliners were tipped severely to the left and back cushion was severely flattened.I went to store and described problemThey said they would send techby and I would receive materials to correct problemThey sent boxes of stuffing and boxes of leatherTech came out and said they sent wrong materials and what we needed was foamI requested new recliners but they said model was discontinued I found it strange that if model was discontinued they had the exact materialsAfter no response I called again and they said that the tech put in his notes that there was no problem with the couchI said that there was in fact a problem and the tech told us that foam was needed to repair itThey sent the heavy metal frames for the reclinersThey then told me another tech was coming outI said we never received foamThey said the tech would bring

On 05/31/my wife and purchased among other items, a sofa and loveseatWithin a few months, the material began to come off of both itemsI went to Ashley Furniture Homestore with photos of the sofa and loveseat showing how the material was deterioratingI was told that they would pass this on to the manufacturer (Montage Furniture)Ashley Customer Service told me to contact Montage Customer Service, which I didMontage sent a diagram form where I could show the problem, to show the repair departmentMontage Furniture replied that since we, the customer, did not cause the damage, they would not send anyone to our home o inspect the furnitureAt the time of purchase, it was suggested that for another $100.00, we would have a year warranty on our furnitureSo, not only were we sold furniture that falls apart, we also had a worthless warrantyThe warranty is just about to expire, but I want it known how both Ashley and Montage do businessThis furniture is a disgrace, and i

I purchased a $2,mattress from the Alberta location of Ashley Furniture Store Immediately upon delivery, the mattress began sinking when I slept in it nights after sleeping on this same mattress, with the same problems, I contacted Ashley and asked to return the mattress I said I would be willing to pick a new mattress from them Ashley said their manufacturer won't let them return the mattress because it has been slept in, but that I could pick a different mattress from the same manufacturer However, they offered me a cheaper mattress for an exchange, and I will not get any of my money back I financed the purchase and so I have to pay the full $2,for a cheaper mattress Their receipts do not say anything about me not being able to return this The mattress I tried in the store is not the one I received There is something clearly wrong with this mattress

On 11/27/Myself and my fiancé set out to purchase some furniture, we decided on Ashley Furniture because of a kitchen table I seen I bought the kitchen table, two extra chairs and a couch and love seat with a protection plan on all pieces I received the kitchen table approximately weeks later, when I inquired about my couch and love seat I was then told it was on back order and no one even contacted me to let me know I had family coming in from out of town and had no couches when I was told they would be in before the end of December Needless to say I canceled my couches and two months later received a phone call from Synchrony Bank stating I was two months behind in paymentsI then asked what address they had on file because I had not received a bill and they had the wrong address yet managed to get the kitchen table and chairs to me With that being said they hit all credit bureaus with two days late which in turn ruined my credit score When I asked the ban