Wellsville Carpet Town, Inc.

I ordered living room furniture and a mattress set from them on 11/16/ Delivery date was set for 12/3/they called me today 11/30/to say they couldn't deliver on 12/3/ The reason they gave me for not being able to deliver was that this is there busiest time of the year I then told them I wanted to cancel the order as I was moving into my own apartment that day and did not have any furniture and I would go elsewhere that could deliver to me by Saturday At that point they told me they would see if they could "maybe" deliver the mattress set and that someone would call me back about it My question is since they did not hold up their end of the contract can they still charge me a cancellation fee?

The business has responded to the complaint however has requested that their response not be published

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the
offer I reviewed appear below. As per expected, this is exactly what I knew they would sayAfter reading over complaints about Ashley furniture the most complaints were about Ashleys anwser to them that they signed for the delivery!!! Well when my BRAND NEW furniture was delivered, it was not shredded, parts were not falling off, and stuffing was still puffyThis is what they want you to see so that you sign off on deliveryTheir shoddy workmanship took a few months to shoe throughAnd as usual their answer of them sending people out to fix it was not acceptableWhen we made our purchase we purchased the extra warrantyWe purchased this because the original store warranty was only a yearWho would have though you would have had issues on a month old sofa and love seatI was never told that I would have to know how to take pictures, upload, and send them if I had a problemIn my years of married life, we only shopped at *** *** *** and ANYTIME anything was wrong with anything they sent someone out to assess the problemThey did not make me do the workHad I known this was the case with Ashley, I would have left without a purchaseMy concerns, complaints, and unhappiness was never addressedThey treated me as if whatever I said went in one of their ears and out the other!!! Never mind about the holiday season I had to go through with ripped, furniture, springs popping out, slanted cushionsNever mind about the inconvenience of several appointments where I sat and waited for their time frame of hours, during the busiest season of the yearAnd they showed up to say wrong parts again!! Or the fact that every wrong part ordered was left hereThe repairman would not take itWhere am I to store all of these parts? And company that I had to sit on garbage!!! Just because they ordered a part, (wrong times) doesn't mean it relieves them of their responsibility to accept the fact that this piece set was made poorly and they need to rectify the situation and not by anything they claim to have doneI want to post pictures of this month old damaged setSo everyone can see what kind of furniture they make I am a reasonable person, but after being treated in such a back handed way when my concerns and complaints were made known to them, all my reasoning is goneAnd I will not go awayIf you look at my complaint and see my pictures, I am confidant you will make the right decision and side with me and let this complaint be known for all to seeI will not go awayWhether you side with me or not, unless they agree to what I asked for, my next step is small claims court, Channel on my side, letter to the editor, email to Ashleys CEO, and my very own FB page that I will start for the sole purpose that everyone unhappy with the shoddy workmanship, customer service of this business, can leave their comments and pass along the information to as many as they can!!! You may think one persone cannot make a difference, but in this day and age of social media, we can!!! Good Day! Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I placed an order for a sofa and chair from Ashley Furniture I was told the items would be delivered on Friday, July 15, In preparation for that delivery, I removed and donated my old sofa and loveseat That evening (7/12/16) I received a phone call that my new items would not be delivered until July 27, Despite my complaint that this was unacceptable because I will have no living room furniture for over weeks, the company claims there is nothing they can do They offered a $gift card for my trouble Again, that is completely unacceptable

this is a lot to write and I also have pics to prove my case please let me know if you would like the detailed info on the issue my issue is that I was sold a lemon piece of furtiture and the company will not resolve the issue and I have been having nothing but problems with this from the day it was delivered I also paid extra for a warrenty they said that if there was any problems that I call and they take care of well they have not held up there end of the deal and now that there has been so many problems I now do not want the items any more and to get a full refund and credit paid off on the card its on and they can come and pick up the furniture and get it out of my house I have been taken and I tried to resolve this matter with them and they told me they r not going to do anything about it please let me know if you would like the pics and detailed problem report with dates and times and names thank you for your time
*** ***there are many more dates

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer
I reviewed appear below
Regards, *** *** Mrs*** received a partial delivery of her bedroom set on 11/29/Her rails and comforter set were on a slight delay from the Manufacturer and not in on time for this delivery(The comforter was at the store in Johnstown and did not come from manufacturer so there should not have been any delay) The following day, we scheduled Mrs*** for the remaining pieces in which we were able to fulfill on 12/3/During that conversion, Mrs*** made us aware that a few of her items had scratches and nicks.(THEY FORGOT TO MENTION THAT THE FELT IN THE DRAWERS WAS ALSO MISSING) Although she(I DID NOT SIGN ANYTHING!!) signed a delivery receipt stating the merchandise was in good condition (see attached),(I was DENIED A COPY of such form that my mother had signed for me because I could not make it on time to see the furniture after already having to take day off of work already My mother was told that she was signing a phone/ipad to say that the delivery was incomplete and that they would have to return again with the remaining pieces when in, NOT THAT SHE WAS ACCEPTING THE FURNITURE FOR ME AS IS!!!) we offered to send a technician to her home to repair the damaged pieces along with a $gift card for her inconvenience of receiving deliveries.(The technician had cancelled twice before coming to my house then, he was given hour to fix all the problems: He did not inform me that he would be using spray paint to fix the furniture and causing fumes and over spray on brand new carpet installed weeks prior to delivery of furniture The fumes were so bad after hours I had to pack my family including small child and an infant and dogs and evacuate my home due to fumesI am very dissatisfied with the service and also the customer care-very rude and I believe unfair$in store credit is not something I would like to use because I would prefer NOT to return to this business at all every again for anythingI will go to goodwill to buy damaged furnitureThe fact that I was denied a copy of the form that was signed and also having to take at least days off work also deserves more than $I would only be willing to pay for only what I believe and feel is right and that is; My total bill was around $so if 50%is not fair then how about I pay $and we call it even for all the inconvenience and the run around I have had to deal withThe dresser had to be reordered because it was unable to be fixed and I asked if it was going to come in the way it was supposed to and NOT damaged but also have all the felt liners in the drawers like it is suppose to?? I was told that if not I would need to call!!! It is not right that I should have to continue to miss work when that is what is going to be making the payments to pay for the furniture The bed was fixed not to my satisfaction because again it was fixed with crayons, glue, and spray paintAgain I was under the assumption I was buying new furniture and not damaged goods!! I would never recommended anyone to go to this place for furniture unless they want to be taken advantage ofAlso remember I had to evacuate my HOME due to the fumes when furniture was being repaired and also my brand new carpet and also my infants bedding that was affected by the over spray of the spray paint!!! On 12/2/Mrs*** called our Guest Relations Center again dissatisfied with her compensationA member of management reviewed her account and offered an additional $($total) however, Mrs*** declined any offer other than 50% off her sale. We feel as if a $discount due to Mrs***’s inconvenience is a fair offer for compensation

I bought a living room set consisting of a reclining sofa, a reclining love seat, and a rocker recliner chair on Black Friday Ashley's is a build-to-order furniture store, and the delivery estimate is to days (if the furniture is already built, closer to if it is not) I called to schedule and it ended up being days for me Note: They only deliver on Wednesdays and Fridays They call you two days before delivery to give you the delivery day/time (you cannot pick the time frame) They let me know that the chair was damaged and would not be delivered The sofa and loveseat would be delivered on December 21st between 6pm and 9pm I waited until I knew they were coming for sure to get rid of my old furniture to make room for the new furniture (They won't dispose of your old furniture) They unload the loveseat and it is the wrong color (black instead of brown) The sofa is also the wrong color They tell me they can leave the sofa and loveseat as a loaner if they can get authorization The authorization center closes at 6pm even though their deliveries can go until 9pm So no authorization and no loaner So I end up with an empty living room for the holidays and end up having to change my holiday plans I call the store the next day and they tell me that all of the orders for that furniture were messed up because the part numbers on the floor cards were wrong The store's mistake I ask if they can provide loaner furniture, but the stores don't have delivery trucks They someone from corporate guest relations will call me I wait until a couple of days after Christmas No one calls me back I finally go into the store Someone at the front desk gets into the system and changes the color code for me and get the process moving It will be January 9th for the chair and January 18th for sofa and loveseat Now I am at days! Since they can't do anything to help my holiday or provide loaner furniture, I go in to talk to the manager about a discount The manager isn't there, so I talk to a supervisor He listens to me and then points to two sets of furniture and asks me which one I had ordered Neither was even remotely similar to my set Does that mean the store messed this up all the time? Everyone I dealt with made this seem like it is business-as-usual for Ashley's He offered me $off the sofa and loveseat since it was store error I didn't take it I came back another day when the manager was there I talked to the manager and he said he could refund my sales tax, but that was it Then I told him that his supervisor offered me $off each piece He said he would give me the sales tax plus 10% off the loveseat and sofa I asked if I could have his bosses number He said that he didn't have a number to give me other than the number he would call, corporate guest relations I didn't take the offer yet, but I am considering doing so and just being done with Ashley's Maybe this is just the Ashley's store in Canton, Ohio and not a reflection of the others I do not know I just received a call from Ashley's automated delivery system telling me the delivery time window for my chair The window was 12:30pm to 3:30pm which wasn't a good time for me I pressed two to talk to a person and I found out that I cannot change the delivery time window I found out that I cannot pick the time window (it is assigned) and there will be a charge if I reschedule This makes no sense They only deliver on Wednesdays and Fridays, but they don't ask you for a time preference up front or allow you to pick a time slot that works best for you You just have to be at their disposal I am IT operations guy and software developer and there is no reason why you couldn't request a time of day preference from the customer up front and incorporate it into your scheduling This might not be a big deal if you have someone at home, but is horrible if you don't It is also horrible for people who work the day shift I wasn't going to file a complaint until this chair scheduling incident Ashley's is an extremely customer unfriendly business The people in the store don't care if a customer's order is correct or not and Ashley corporate provides no verification system to customers that their orders are correct and has not processes in place to prevent these types of mistakes They are just business as usual for Ashley The delivery process of Ashley corporate is about making things convenient for Ashley and there is not consideration for the customer It would be very easy to fix this but they simple choose not to do so I don't know how they stay in business You would think this would be a one star review Why the two stars? The furniture quality seemed pretty good to me although this experience has me nervous now My second star is me being hopeful that the furniture will at least be good quality There must be something that is keeping Ashley's in business and furniture quality is all that is left that could be doing that I will find out when the furniture is delivered I don't believe that I would ever do business with Ashley's again I advise extreme caution Double check all the work Don't trust the salesman or store personnel to do anything right Don't trust the manager You need to do there jobs for them if you want it to be right Also, be prepared for a potentially lengthy delivery process Also, don't pay full price Push for at least 20% off That is due compensation for all of the trouble you had to go through when dealing with them

My wife and I purchased a bedroom set on 2/18/ The first delivery which they called the morning of to inform of us of damages included just a box spring and mattress on the floor The second and third trips the dressers had been damaged by the time it made it to our home The fourth trip included another damaged product along with scratches in multiple locations in our stairwell We've been in contact with the customer service department and there only resolution is to keep reordering the merchandise and cross their fingers it makes it to them unscathed and then also then to us My wife and myself have both emailed and spoken to the delivery manage about the damages to our home in which he replied he would get back to us, both times he has not My last conversation with the delivery manager I informed him I had gotten an estimate to have the damage fixed which I emailed him that very same evening and still have not received a response multiple days after I was promised I woul

I purchased a bedroom set on 5/18/from Ashley FurnitureI was told by the sales lady that the piece set included the nightstandMy adult daughter was with me and witnessed the saleUpon delivery I only received part of the orderI have since been told that the nightstand was not included in the set that I purchasedI talked with a customer service person and he stated that the nightstand is usually included in the set, but since it was on sale it wasn't this timeI have made multiple attempts to have this issue resolvedLaura from the Galleria store hasn't returned my phone calls, I have waited over a week

I bought Automatic rocker recliners from Ashley Furniture The chairs were delivered the night before we left on a week vacation, when we returned and sat in our new recliners, we felt like they were tipping forward, and that we actually would fall out of the chairs We contacted customer service at Ashley, and they agreed to send a technician to our houseThe technician agreed with us, the chairs dose to be leaning forward, and that he would contact talk to someone and would get back to us We were told that the chairs did meet the product standards and that there is nothing we can do to help you We asked if we could upgrade the chairs, and they said NO, and that the chairs need to break in In the meantime we have had to put blocks of wood under the front legs in order to not fall out of them We have made several calls to Ashley, being told the same story, "According to our technician, the chairs meet factory standards", and there is nothing more we can do for youWe wi

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a follow up from a previous complaintComplaint number ***Our replacement sectional was delivered in Janand we already have the same discoloration going on as the previous oneWe also have ZERO power to our power reclining seatALREADY!!! I called the salesman on a Monday a few weeks ago, who told me to give him a call the following day, he was going to speak to customer care about a full refundI called and he was off the next daySo I called back the following day for himHe said hed contact them and call me backNever called me backCustomer care called and said they would replace itMy issue is....I am paying around 3,for this top grade italian leather that has fading months later!! If its such top grade leather, it shouldnt fade like it has already!! What is my dollar couch going to look like in a year?!?! This needs to be refunded or discounted severely!! We were assured when we re ordered this sectional it would NOT happen again and that it had to be a defect because it was never heard ofYet here we are again with fading and a power reclining seat that doesnt recline!!!!!!!!! I am attaching my previous complaint to this oneAs you can see as stated from my last complaint our salesman assured us IF it happened again we would receive a full refundYet he wont return my calls and customer care said that is absolutely not possibleOnce again we have been lied to by AshleyI will NEVER do business with ashley againComplaint: We purchased the *** Piece Sectional With Power back in JanuaryIt was delivered end of February Since then we have had issues with the leather wearing outMultiple spots throughout the sectionalFor something that is used maybe a few hours a week it is obviously not the top grade leather that we were told it wasWe have had a section repaired by Ashley and then discovered today more spots of the leather wearing outHighly dissatisfied! For something that cost $4000+ it should hold up a little better then it has/is!!!! We also have an issue with the power buttons sticking and the couch will put the foot rest up whenever it wants and then gets stuck and wont go down! We financed this couch because we didnt have the upfront cost and why should we have to pay on something that is pure junk! We have many many pictures of this issueAshley needs to make this rightNot only were we lied to, we are now stuck with a crap sectional!!! Desired Settlement: I want it fixed and maybe some sort of compensation ! For dollars this shouldnt be happening! Business Response: This letter is in response to the above referenced complaint filed by Ms*** *** concerning her leather sectional purchased at Ashley Furniture HomeStore in ***, NYAfter reviewing the customer’s photo, along with her service history, I spoke with our Customer Care Center manager to see what we can do to solve her concernsMs*** took delivery of her sectional on 02/25/She called our Customer Care Center on 07/20/reporting discoloration on the wedge piece to her sectionalWe sent a technician out to the customer’s home on 9/12/to reupholster the wedge to new conditionOn 11/28/the customer called to report that the entire sectional had discolorationWe sent photos of her concerns into the manufacturer, Ashley Industries, to see if they would credit Ms*** for repair or a new sectionalThe manufacturer reported back to us that the concerns with discoloration on the sectional were deemed wear and tear and not a manufacturer’s defectIn the spirit of good customer service, we decided that although the manufacturer would not consider Ms***’ concerns to be defective product, we would honor a one-time reselection of new merchandise to ensure Ms*** receives product that will wear to her satisfactionI trust that the Revdex.com will find this response satisfactory and that it will serve to close this complaintSincerely, Audra D/ Corporate Communications Consumer Response: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy husband and I went to Ashley last weekend and did not see much we likedWe spoke to the same salesman who assured us it was a defect and that out of all the *** sectionals he has sold this is the first time he's never heard of it happening and asked us to give the couch another shotI stressed my concerns about it happening again, and he "assured" us it wouldntHe ordered us the same sectional and assured us if it happens again we would be given a refundHopefully this does not happen again because I really do not want to go thru this againIt has been a terrible experience and Not a great first impressionRegards, *** ***
I want a full refund for this sectionalIt is NOT top quality leather like we were toldIf I wanted to buy discounted crappy furniture I would of taken my business down the road! Regards, *** ***

This letter is in response to the above referenced complaint filed by Mrs*** *** concerning her purchase made at Ashley Furniture HomeStore in ***, NY. After reviewing the customer’s service history, I spoke with our Customer Care Center manager to see what we can do to solve her
concernsMrs*** made her purchase on November 16, At the point of sale, Mrs*** was made aware that all of our merchandise is made to order and would take an estimated 14-days to be available for deliveryMrs*** was initially quoted 12/3/however, due to unforeseen delays with the manufacturer; one of her items would not be in for deliveryMrs*** has accepted her delivery on 12/3/and will receive her last piece as soon as it’s available from Ashley Furniture IndustriesWe apologize for any inconvenience this has caused and will track her remaining item to ensure it’s delivered at its soonest available date As far as requested resolution in the complaint, unfortunately since I am not an Attorney I can’t provide Mrs*** with legal adviceI can merely quote that our standard 14-day wait time does involve a freight and cancelation fee in the event a guest wants to cancel their saleSince we have fulfilled all but one item, we cannot authorize a full refund on her saleIf she would like to further discuss her options, she may contact our Guest Relations Center at ###-###-####. Sincerely, Bonnie V/ Guest Relations Manager As far as requested resolution in the complaint, unfortunately since I am not an Attorney I can’t provide MrsPickard with legal adviceI can merely quote that our standard 14-day wait time does involve a freight and cancelation fee in the event a guest wants to cancel their saleSince we have fulfilled all but one item, we cannot authorize a full refund on her saleIf she would like to further discuss her options, she may contact our Guest Relations Center at 1-800-347- Sincerely, Bonnie Vickery / Guest Relations Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is semi satisfactory to me. Regards, *** ***

I purchased a bedroom set and was given the wrong hardware for the bed.It has been a month and the bed I purchased is still not together.I had to wait on new hatdware to come in the mail that took days.Then when they sent out somebody to put the bed together they sent Them to the wrong address.Overall the customer service was poor no way this should have went on for over a month it has been continuous errors on their behalf

I ordered and paid for furniture on Oct 7, today is nov 23, with the holiday being tomorrow and I still dont have the furniture that I ordered for my child
during the first scheduled delivery, after I took off the day of work, I was told that the furniture wasnt complete and that I would have to reschedulethis was really an inconvenience, but I understand that accidents happen
on the second delivery date, I had to cancel due to a mandatory meetingi called the delivery department adequate days before delivery and told them that I needed to cancelthey verified the cancel and told me that someone would call me to reschedule the following dayno one ever called, and a few days later they attempted to deliver my furniture when I wasnt homewhat a lack of communicationi even attempted to call them several times and I was told that no one was available in the delivery department
I finally rescheduled my delivery, I kept calling because I still hadnt heard from the sto

I purchased two sofas from Ashley FurnitureWithin the first year I called to report that the couches were defectiveSince then they have sent me sets of cushions to replaceEvery time they are defective and all they continue to offer is to keep replacing the cushionsI agreed for a fourth time with the premise that they would come pick up the other sets however they refusedI then called my extended warranty company and they want to replace the cushions again as well

If I could give them no stars I would All of this is happening in This the worst experience I've had with a furniture company I have furniture from at least different furniture companies and have never been treated the way I've be treated my them I have had nothing but bad experiences with this company I have gone trough table styles and tables of one style This last table experience has been the worst I have had to take time off different times to wait for the delivery of my lift-top cocktail table Each time its' been delivered the was a defect 1) Lift-top table didn't close flush( I was told that this wasn't a defect and that they would not replace if for that reason) I had to go through my warranty company get it replace Luckily they didn't see it the way Ashly customer service in Batavia, NY did 2) Ashley sent out the replacement and when it arrived it has a huge gouge out of the table, so needless to say I sent it back 3)After another months the new table arrives and the wheels are broken so, the delivery person doesn't even bother to take the table out of the truck; back it goes again 4)The new table is delivered but this also has a defect as there is a haze on the finish of the tabletop I called Ashley again to let them know, they decide to send someone to to try and refinish the top Needless to say that didn't end well all the repair person did was make it worst 4a) So then they decide to order just the table topsthose come the repair person and I notice that the two sides of the table top aren't the same length one is shorter than the other So now we're back to square one and have to order another table 5)The new and latest table is delivered this table is also defective there is glue on one of the drawers and the table top length is also not the same6) Won't be able to get me a replacement table until Feb Now keep in mind each time a table is exchanged it's at least a month between exchange So by now I am totally unhappy with the product and the customer service I ask that someone look at the table before they try to deliver it to me as I have taken days off from work to get these defective tables I feel like the time that I'm taking off from work for this so called furniture is inexcusable and I should be compensated for all of the time I've missed during this time Well I was told as long as they are replacing the product there is nothing that they will offer me for inconvenience and time Also, they said that no other furniture companies would offer me anything for the hassle of this whole experience I beg to differ most reputable furniture companies care about their customers and go above and beyond to make sure the customer is happy NOT ASHLEY FURNITURE I will never ever buy anything else and will make sure I tell everyone else not to do the same Also BEWARE of bait and switch they will tell you your furniture is leather when in fact is leather blend and it will start peeling within a few months RUN away as fast as you can

The promise the delivery in a timely manner, once you have purchased, it is a whole new storyThey promised 2-weeks, now we have to wait weeks and their customer service stinksThey have lied to me numerous times, will never buy anything from this store

In late August, I went into the Ashley HomeStore to purchase some bedroom furnitureI was only looking to purchase a bed frameI found the frame that I liked and spoke to the sales girl Casseyshe told me about a big sale that they were having on the entire bedroom set, so I ended up getting the entire piece set plus an additional dresser (that she discounted)She was super friendly and helpful, and did not try to push anything on meI was very pleased with my purchase
Fast forward to October 6, when I received delivery of my setThe men came when they were supposed to and were very quick and efficient in setting up my bedroomUpon inspection, I realized that they did not deliver my nightstandThey checked their delivery receipt, and it was not listedthey contacted the store about it, and someone called me later that evening
The first gentleman that called me was very rude, and couldn't even read my nameHe was calling me Alexee (the name of the bedroom set)