Wellsville Carpet Town, Inc.

I purchased an *** seat reclining sofa on 11/5/from the Ashley Furniture Home Store at Oswego Road, Liverpool, NY using my *** debit card On 11/6/my wife called and cancelled the order which was due a full refund as it was cancelled within hours of the order The representative advised her the refund would take 7-days
On 11/14/2018, I called customer service and confirmed the transaction had been cancelled and was advised we would receive the refund "any day now" and the representative added the refund would actually take 7-business days The following week, on 11/21/2018, my wife called again and was told the same "any day now" for a refund and that it would be for the full amount of $1700+ My wife questioned the incorrect amount because is was over $short, she was advised that the amount did not include taxes as they had to be added back by the billing office On 11/27/I called customer service again, inquiring about the refund Again advised me that it was processing through the billing department I then voiced my displeasure and advised him that we have been advised repeatedly 7-days or 7-business days, and that every time we called we were told to expect our refund “any day now” I advised him their terms and conditions stated the refund would take 7-business days and that there was no legitimate reason for a company to take weeks to reverse a credit card payment I advised him tomorrow was business day and that if I didn’t have my refund, I would be filing a complaint with the NYS Attorney General’s Office, as there were a large number of similar complaints online He then advised me I could expect my refund tomorrow or the next day He then added that it could then take several days for that refund to actually appear on my credit cardApparently the first weeks were for something else other than applying the refund to the cardI'm guessing paying out previously unpaid "refunds"I would stay far away If you have to buy, try one of the other higher ranked stores or at least read the terms on the back of the agreement before you sign for any purchase

We purchased a leather reclining sofa w/ warranty and delivery for $2,on 9/23/The couch was delivered on 10/27/and we complained about the defects on 10/31/At quick glance, which is all you're given from the delivery men hovering over you to sign that you received the item, the couch appeared okayAfter sitting on and using the couch for a couple days we realized there were some pretty major issuesThe left arm cushion is sewn incorrectly (off by several inches and crooked), huge gaps that you can see through the couch to the wall, weak points where stuffing is missing, etcSince 10/31/when we made our initial complaint, we have spoken to 10-different people to date (11/16/16)We were told that we could return the couch if it were defective but a technician had to come outNo one came out until 11/11/The technician left and we heard nothing from Ashley's as of 11/16/so we contacted them yet againWe were informed by their corporate office that there

On 02/17/I had purchased a sofa (item #***) from the store located in Henrietta, NY (sales order number ***, total sale $1,565.85)In I had called Platinum Services Warranty in order to submit a claim for the two cushions on my sofaThe claim was accepted and they had stated they would be in contact with Ashley Furniture and that they would be sending out the two parts (couch cushion casings), which would arrive within 6-weeksFast forward to today (08/24/2016) and through numerous calls and "re-shipments" I still have not received the cushion casings for my sofaI have been told numerous times by the warranty service that Ashley Furniture has not been receiving their request for my claim

Its's been over several months since I originally contacted Ashley furniture about a bed that my daughter is no longer sleeping on because of part issues.The bed has pretty much fallen apart and the only thing I got is the part that came out of the bed and no assistanceI receive the part over a month and half ago and someone was suppose to contact me about sitting up an appointment to look at the bedI explained everything in full detailA screw come out because of * *** that was aligned incorrectlyThe headboard detached from the rails and will no longer stay in placeThis bed is for a year old that weighs lbsI don't believe it should be falling apart like this after yearsI have a line of credit with Ashley and was planning to remodel my bed room this springAfter this experience I'am no longer sure, My living room is all Ashley products so is both of my daughter's room and for whatever reason this bed has been a problem and getting the reasonable help has

Complaint taken by phone 9/14/15-nkm
Consumer states that she ordered a dinette set from the company on 7/18/Consumer states that the table was delivered on 8/27/The consumer states that the table has an extension that could be added to make the table longerConsumer states that she had a hard time getting the table to fit back together when the piece was addedConsumer states that there is also a piece on one side of the table that does not stay down that could hurt people sitting at that end of the tableConsumer states that the company came out on 9/10/to look at the tableShe states that the tech had a hard time with the piece as well, but went back to the company told them that he fixed it which is not trueConsume states that she is getting the run around about the table

On 9/30/I purchased a bed and mattressesI was told delivery would be - daysI needed to call on 10/to schedule, which I didDelivery was scheduled for 10/On 10/I received a call and was told that my delivery needed to be rescheduledIt was rescheduled for 11/On 10/I received a call again saying my delivery needed rescheduled again now it would be 11/I was suppose to be contacted on 11/to be given a hour time frame for deliveryI was not contacted at allI called them at 4pmI was told that the system was down all day so they couldn't do any scheduling and that someone would call me the next dayNo one called againI called again at 3:pm as call center closed at 4pmThis time I was told my item was still not ready for delivery and asked "you weren't contacted about a partial delivery." I cancelled my order at that time Over weeks for delivery is unbelievableAt time of purchase ( I was financing) I had to pay sales taxNow I'm told i

I am complaint about Ashley Furniture that there credit card company is stated that I owe feesI call the warehouse and they are saying that a mattress protector was never return and am being charge for deliveryThat is unacceptable, my husband gave the delivery people everything and since I return damaged furniture I should not be accountable for the delivery charge And now am getting credit report that I have a past due bills

I ordered a five drawer chest, full panel headboard, full panel footboard, and full panel rails from the Ashley Furniture Homestore in Canton, OH on 7/19/Delivery was to occur on 8/3/ We received a phone call a few days prior saying there was a "manufacturer delay" and that our dresser and bed would now be delivered on 8/10/ Although disappointed, we understood these things happen On 8/10/the delivery men arrived When they started to assemble the headboard they said there was a defect and could not put the bed together They called the delivery office and the lady said they would need to take this part back and barely offered an apology for this second inconvenience She called later that day and explained that the store ordered the wrong headboard (a queen instead of a full) and that she would call back with a new delivery date She called the next day on 8/11/and said our new delivery date would now be on 8/26/without offering even an apology for this m

After waiting a month for my new furniture to arrive it arrived dirty and the legs on the bottom were brokeI cleaned the furniture myself and replaced the legs myself after they mailed me new onesAfter three weeks the furniture "blew up"A spring or board inside the couch let loose, the cushions literally flew up in the airAfter multiple phone calls they sent a repairman to look at itHe told me he couldn't fix it and it would have to go back in for repairsAgain more calls where made to the store as I asked them for a refund as I feel I was sold a sub par productThey won't refund me my moneyI live alone and am hardly home so it's not like this furniture was abusedI've never heard of a business that won't refund a customer their money when they were sold a defective product

se made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We are good with the refund if the item is defective however there was no attachment as stated as to what that entailsAlso we received a voicemail from the store stating we have an $1,repurchase credit, including taxHowever we paid $2,including tax, so that is the only amount we will acceptOn the new item it needs a new warranty as well included since we paid for the warranty on this defective piece. Regards, *** & *** Galvin

I purchased a kitchen set from Ashley in Orchard Park, NY in December In April I contacted Ashley to inform them the finish was starting to come off the table topAfter a frustrating discussion with a service rep, including the rep stating "extensive use" and/or "leaving water" on the table could be the cause they requested photos which we sentAshley determined, site unseen, the "possible causes" we're indeed why the finish was coming offAt this point it should be noted that our family of four eats at the table maybe twice a day, use place mats and only clean the table with luke warm water...not excessive use or abuse of a kitchen table by any measureThis was conveyed to Ashley FurnitureThe rep suggested we try to go through the extended warranty company knowing the claim would be rejected because the damage was not due to a specific incidentWe tried to go through the warranty company and they sent a repair tech to assess the damage and see if it could be repaired

On June 10th I purchased furniture at Ashley Home Store AKA Wellsville Carpet Twn at 11:48pm On June 14th I was notified that a delivery date of July 6th The day before the delivery I gave away my entire living room set On the day of delivery my furniture arrived and the delivery guy says that one of my pieces was not in I said are you kidding me I have a family reunion and people staying with me and no one contacted me He said I would need to contact the store Called the store and asked why did no on tell me that my furniture was not coming she said I apologize we do not have it in stock I was not happy but remained calm She said that they should have it in soon Received another call finally saying that it does not look like it will not be in until July 26, made arrangements to work from homeHowever received another message on July 25th saying I am sorry I truly apologize the furniture will not be in I called back asked how would they compensate my delivery cha

We purchased furniture in May We had order number *** that totaled $and order number *** that totaled $We also purchased the warranty on the reclining sofa and loveseat setThe sofa and loveseat are coming apart at the seams there are large holes on both piecesWe contacted the warranty company Who send a tech out and said the furniture was defective however the fabric was discontinued so there was nothing they can doThe warranty company referred to our case to the Ashley's customer supportWe never heard back from themToday I call that office to follow up and I'm pretty much told tough luck it's more than months there's nothing we can doI also tried calling the store directly in Brooklyn Ohio and I'm told there's nothing they can do other then refer it back to customer support who said there was nothing they could do I am completely frustrated that we spent over $for furniture at the store less than two years ago and two of the pie

We purchased furniture in and paid for the Platinum Ultra-Premium Furniture Protection PlanWhen we purchased these items, we were assured it would provide us with complete accident coverage for the next years We've reached out to the Ashley Furniture warranty service center several times and our issue has not been resolvedThe love-seat we purchased is severely misaligned and sunken in on BOTH sides and it has become very uncomfortable to sit inThere are also scratches on the dining room furnitureWe've sent all the required documentation and photographs but the customer service has been terribleThey claim that there is nothing they can doOn multiple occasions, they even denied ever receiving the photographs and closed out the claim even after speaking with us on the phoneWe spent over $in furniture and I will never purchase from this company againWe were also told all their furniture was made in AmericaIt came as a surprise to us, then, when we received s

On November 10, we visited the Ashley Homestore in Orchard Park and purchased a bedroom set and a Serta iComfort III Plush memory foam mattress The price of the mattress was $
When we purchased the mattress we were never given anything in writing which detailed the store's memory foam mattress return policyThe sales person also never verbally told us what their memory foam mattress policy was
We also never signed anything regarding the store's return policyThe mattress was delivered on December 7, After using the mattress for about two weeks we found it to be much too softAt that point I called the service department and asked about returning the mattressThey told me the mattress we purchased was eligible for return but said we needed to use it for at least days and had to wait until at least January 7, to return itWhen I spoke to the service department they also didn't tell me what the return policy was and just gave me the January dateOn Jan

My husband and I ordered a couch from this store in the beginning of NovemberIt was delivered on Saturday November and we noticed we accidentally ordered of the pieces backwardsWe thought no big deal the tags are still on- let's just exchange itI went into the store the following day and the customer service rep told me no problem and that he was submitting my orderHe said they would be giving me a call on Monday to confirm everythingBy Thursday nobody had called so I decided to call themThis was when I was told there is a no returns no exchange policy that NOBODY told us about this at the time of saleIf we had known this we would have made sure to measure our living room multiple timesMy husband and I called times on Thursday pleading with them to exchange the two pieces and we were told we "shouldn't have signed for the couch if we didn't like it"Never have I ever been told I could not return something with the tags still on it and my receipt because I had si

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The 1st mattress I was received was in fact defectiveWhen the movers came to take the mattress they turned it on its side and everything inside the mattress fell to the floorThere was a huge bulge to the point where it was difficult for them to maneuver itThe movers themselves were shocked and said that is not supposed to happenWhen I called ashley furniture to request money back for the difference instead of store credit they were adamant in not wanting to issue me a refund When I explained how the mattress completely malformed when turned on its side their response was "every mattress does that"Finally after calling repeatedly they gave me a refund for the price difference between the new mattress and the old Now we come to the issue with the second mattress There is definitely an issue with itWhen they come to do their "tests" I want to make sure this problem is addressed correctlyI do not want to go through with this company all over again as they were very rude and made me feel as if there was nothing wrong with the mattressNot to mention that when they came to do their test the first time they did not perform the so called weight test
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, *** ***

About a month ago I purchased several furniture pieces from the Ashley Warehouse one day sale I was deceived into purchasing an adjustable queen size bed that has a completely broken off steel leg (replaced by a wooden leg), and another steel leg that is partially unwelded off from the frame, by David (DQ), manager in charge of the event I was not informed that the adjustable bed was defective/broken In addition, I was promised a temporary bracket for the mirror and dresser set that was purchased, until a brand new supporting bracket was shipped to me Upon picking up the items, I discovered that the temporary bracket was not packed along with furniture In addition, I was never shipped the new supporting brackets for the dresser mirror I used David's (DQ) personal cell phone number to alert him of the problems, by sending a lengthy text message He replied assuring me that his assistant will see to it that the problems were corrected I never hear from anyone, so I sent an

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe gentleman that was hear from the independent company said it was defectedWhen we called Ashley and requested a copy of the report they said it was an independent company and could not give it to usThey gave *** a number to call the independent company they told him that Ashley would have to give us the reportSo I feel that Ashley is giving us the runaround.Ç*** ***