Wellsville Carpet Town, Inc.

I purchased a $leather sectional from Ashley approx 6-months ago & since then the side seam has since split open where the leather and fabric are stitched together & also when sitting on the chaise the wood can be felt digging into your backNow I don't consider myself to be hard on furniture at all nor am I big person so looking at the set this isn't wear and tear I'd say; just overpriced poor quality furnitureI had recently made Ashley furniture aware of this issue, and was sent stuffing for the cushion, and I am currently waiting for service on that to be performedHowever I am extremely disappointed I even had to put a request in for service on a piece of furniture that costs $

Consumer verbally authorized Revdex.com to send message to the business

I WENT INTO MY LOCAL STORE LOCATION ON JAN 7,PURCHASED A BED, MATTRESS SET, AND RECLINER CHAIRTHE BILL WAS OVER 2500.00, I PAID CASH THE RECEIPT/INVOICE SAID DELIVERY WOULD BE TO DAYSWE ARE NOW GOING INTO DAYS AND I STILL DO NOT HAVE MY MERCHANDISEI CALLED AND GOT TRANSFERRED TO MULTIPLE PEOPLE NONE OF WHICH WERE THE RIGHT PERSON, FINALLY A PERSON IN THE DELIVERY DEPT CALLED ME BACK I TOLD THEM I REQUESTED A MANAGER OF THE STORE AND THEY STILL WOULD NOT GIVE ME ONETHEY SAID THERE IS NO ISSUE FROM THEIR END AS THE DELIVERY DATE FILLED IN ON THE INVOICE IS ONLY A ESTIMATETHE ESTIMATE SAID - DAYS WE ARE WELL PAST THAT AT THIS POINT AND I STILL DO NOT HAVE A SINGLE PIECE OR MERCHANDISEI WALKED IN THERE AND PAID CASHED AND THIS IS NOT OK AT THIS POINTTHEY TOLD ME THAT PRETTY MUCH THERE IS NOTHING THEY CAN DO AS ALL DELIVERIES ARE ESTIMATED DATE AND THEY WOULD NOT EVEN OFFER ME ANY COMPENSATIONI TOLD THEM IF ITS ALL ESTIMATES AND NO SET DATES THEY SHOULD

In July my husband and I purchased furniture from Ashley's Furniture in AmherstWe paid for the furniture in fullDue to inspection and building delays we had to reschedule the delivery a few timesWe called to reschulde on Dec 2, after speaking with rep they told me that we will for sure have our furniture by Christmas and scheduled the delivery for Dec On Dec I got a phone call from another rep advise me that they are "behind in production" and I will not be able to recive my furniture till Jan I asked to speak with a manager and after being told the manager was away I was transferred to the manager at the Ashley store in AmherstAfter expressing my concerns the store manager transeferred me to a schedule manager and I had to leave a messageI called about a few hours after leaving the message and was promised I would get a call back by 4:30PM that dayThe next day I still had yet to recieve a call back so I called back the Batavia number and was told yet away no man

Purchased a sofa, love seat, bed, and bar last AprilThe sofa and love seat were recliningAlso purchased extended warrantyAfter months the sofa's middle seat was torn, actually it was frayed in the seamLooked like not enough material was usedmechanism in love seat was brokeCalled for repair, was told none of this was covered under any warrantyAfter much discussion she agreed to send someone outNow for the last months, I have had repair men here times, material sent has always been wrong, after love seat repair found springs on the floorI have had guests here for the holidays, parties, companyThis set looks like it is at least years old, not less than a yearThese damages happened with months of deliverywear and tear, in face no one even sits in the middleWe have no young children, no petsAnd all of the seats are squashed and when you sit you actually slide forward a bitWe spent close to 4,and they do not careI have had several conve

This is the place I purchased an office chair , 2/19/16.   Item #*** $299.97(still paying on) when delivered it came with a broken partwas told they only repairDo not exchangeSent parts to me for another company to come and put onTook month for parts, month til repaired in April.  In May had that part break plus other problems.Now it is June-again told can not replace only repairThus the other three companies were given to me

On September I purchased $3,worth of living room furnitureAlong with the furniture I also purchased Ashleys 100% money back platinum Ultra premium funiture protection plan serviceThe company plan is through is "warrantech" On October 10th, I called warrantech to file a claim on a wooden table that was showing signs of the finish coming offI sent them picturesOn October 28th ,they sent out an independent contractor to look at the table His name is JamieHe advised me because there are severl locations where the finishing is coming off he would be unable to refinish the tableHe also took photosHe said he would have the company order a new table top and when it arrived he would return to install itOn october 31st at around PM Halloween night, I received a call from warrantechThe female customer service rep began to inform me that they were not going to cover the table because there were multiple areas of where the finish was coming offI admit, I

On Sunday, 11/15/15, I purchased a dining set and I was told that my purchase would arrive in a few weeks, which I was pleased to hear because it would be delivered in time to host my holiday guests, which was my primary motivation for purchasing the table at this timeThe original delivery date was scheduled for 12/8/15, but days prior to that date, I was informed that the table was on backorder and would have to be weeks lateI was very disappointed as the primary reason that I purchased this table at this time was to host my family for the holidaysAlthough I was rather disappointed, I was still looking forward to receiving the table and chairsThat was until I was contacted again days before the scheduled delivery date (12/31) and was informed that this table was again on back orderThis dining room set was finally delivered on 1/15/16, months after I placed the order and also after the holidaysWhen the table and chairs were delivered and assembled, I noticed that th

I purchased a mattress & box spring Queen size Melbourne Shores by Simmons on 08/12/The mattress was determined by there independent repair person on 09/02/had determined that there was a manufacturers defect that each side of the inside of the mattress was pushing everything to the middle creating a large hump This was confirmed to us by the repair person on that day and said he will file the report with Ashley when he gets back on the road that day and we should hear something by the middle of the following weekI waited till the following Friday and did not hear from Ashley so I called themAshley said they would not do anything about it because there was a stain in the mattress It was a Blood stain I must of itched during the night which I cleaned the best I could when I saw itThere was a cover I purchased from Ashley but it kept coming of and rolling up under the sheetAshley said to me that because of that stain it voided the warranty But I feel accident l

I purchased a living room set from this companyIt was described as the "top of the line" millennium collectionI also purchased the Platinum warranty packageI noticed my sofa sagging in the center and after further investigation realized the frame had split down the middleI contacted the warranty company and was told they don't cover the frame call Ashley FurnitureI called Ashley Furniture and was told the frame was warrantied for year ( I've had the sofa just user 2) and that could have someone come out as a courtesy since I've had the sofa over a yearSomeone came and told my husband a replacement part had to be ordered and it would take 3weeks2weeks later I get a call from Ashley Furniture saying the part isn't available nothing they can doNo store credit, No replacement No NothingI have been trying to contact Corporate just to get we will contact you back and no one calls

When we purchased a tv stand wlflreplace at Ashley Furniture we were asked to purchase a " protection  plan" on the unit that would cover the cost of repairing any/all damage incurred to the unit for a timespan of five years for $When we turned down their first offer, they specifically told us that ifthere were no claims on the insurance plan during the five years, we would be reimbursed the totalamount paid for the insurance IN CASHWe were also told that we would be given the final paper workwhen the unit was delivered ?! When the furniture was delivered we were given a certificate stating that we would be given onlySTORE CREDIT on a future purchase if the plan was not used NOT A CASH REFUND ASPROMISED

Ordered furniture, furniture took weeks for delivery upon delivery furniture was damagedI contacted the company minutes after the delivery people left only to be told there was no refund although their website states otherwiseAlso told in store that if needed we could refund if we were unhappyUpon complaint of the damaged furniture their support group said they would send a new head board and footboard to replace the damaged delivered ones in the next days! Also stating for no reason do they offer refunds, aside from what the website statesWhen speaking with them on the phone they said they are a different company from Ashley furniture, although they are Ashley FurnitureEvery piece of furniture delivered had some sort of defect in the furniture for my daughters bedroom suite, and they are misrepresenting themselves if they are Ashley furniture they should have the policies of Ashley furniture

Complaint Type: Refund / Exchange IssuesProblem: this is the second complaint in regards to the same issuePlease see complaint *** placed on 12/28/The complaint was closed because we were in agreementNow Ashley Homestore is going back on their wordWe had another ouch deliver and refused it because it was also defective, but in different areasThe prior agreement was a 100% REFUND of the purchase price if we were unsatisfiedNow they are saying that was never said even though I have it in writingDesired Settlement: Refund
We demand, our legal right, to a 100% refundNo repairs, no
replacementsWe are beyond that point nowWe want nothing more to do
with this companies fraudulent practices and desire only to return the
couch for a full refund and sever any future business with themWe are
giving them this chance to do what's right before we contact the
Attorney General and the media
Problem:
This is the second complaint in regards to the same issuePlease see
complaint placed on 12/28/The complaint was closed because
we were in agreementNow Ashley Homestore is going back on their word
We had another ouch deliver and refused it because it was also
defective, but in different areasThe prior agreement was a 100% REFUND
of the purchase price if we were unsatifiedNow they are saying that
was never said even though I have it in writing

Bought a sectional couch from Ashley Furniture, The couch had frame issues with the first months of having itA repair person was sent to the house to repair the furnitureThis couch broke again in the same spot months laterThe couch was then replacedThe replacement broke within months of having itSame framing issueA repairman through Ashley cam and bandaged the broken framemonths later, same issueAnother repairman came over and stated that the damage is "not repairable" and recommends and replacementAshley Furniture is refusing to replace the broken couch and also refusing to refund our moneyAshley has suggested that we pay for an outside 3rd party company to do the repairs as they are no longer making anymore attempts to repair this couch

I recently financed a Simmons Beautyrest Black Katarina Luxury Pillowtop mattress/box spring set through the Ashely HomestoreUpon receipt of said purchase, the therapeutic benefits of the new mattress were not evident whatsoever and rather seemingly fraudulent when compared to the in-store model which caused zero discomfortI experienced debilitating, stiffening back pain the entire day following my first nights "rest" in my brand new, $mattressThe day after my home delivery, I then proceeded to contact both The Ashley Homestore corporate office as well as the salesperson who sold me this defective productI was firmly informed all sales made through Ashley Homestore were final and a return policy does not exist due to potential health hazards associated with a bed slept in for no greater than hours
After thorough examination of my purchase receipt/agreement I have yet to find evidence stating said policies or regulations nor are they available for review on the Ashl

We have contacted Mr*** and once again offered to pithe one piece of the sectional that he claims has broken again. This will be thoroughly examined and photographed by our technicians and repaired once again, at no charge to the customer. This will be the final accommodation considered for Mr ***. We reiterate once again that this sectional is well outside out of manufacturer's warranty and the customer has moved the furniture which would also serve to void the manufacturer's warranty. Piof this piece is scheduled for 03/03/15. If this solution is unacceptable to the customer, then we ask that the Revdex.com become involved in mediating this dispute.*** ***Managing PartnerAshley Furniture HomesStores

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the
offer I reviewed appear below
April 4, Regarding the response from Bonnie Vickery1.
Her letter states that I signed a delivery receipt on September 9,
that the furniture was in good condition. Of course the furniture was
in good condition, it was being delivered from their warehouse and it
was brand new furniture. It should be in good condition!2.
Her letter states that I called on March 14, and explained that I
was "sleeping" on the sofa and it had cracked. That is absurd! I was
not sleeping on my sofa. I sat down on my sofa and it cracked. I am
not a "large" person and I have no children or pets. I don't believe
the sofa's frame, that is less than months old should crack when I sit
on it!3. Her letter states the technician stated that
the break in the frame did not happen due to a warranty issue. Then it
must have been a manufacturers defectOf course he couldn't fix it here
in the apartment, it appeared to be cracked in two different spots. He
also stated to me that in order to fix it right, the fabric and springs
needed to be removed. He said that he could brace the break, but if
someone large sat on the sofa, eventually it would break again and push
through the fabricHe stated that it would be "out of warranty" by
then The sofa still had the tag on it, it was not stained or warn, it
was less than months old! I am the only one who lives here.4. As of today 8:PM April 4, it has been days without a sofa. I
just feel that it should have been replaced and it should have a
warranty starting from when they deliver it. I guess they don't they
don't back up their products.Regards, *** ***

This letter is in response to the above referenced complaint filed by Mr*** *** regarding service received on furniture purchased from our ***, NY Ashley Furniture HomeStore. Mr*** purchased a reclining sofa, reclining loveseat and reclining chair on
April 30, 2014. The product was delivered to the customer’s home, however; he contacted our Customer Care Center on September 15, to request service for misshapen cushions. The furniture was serviced as requested on October 24, 2014. However Mr*** has reached out to us a number of times since to express his dissatisfaction with the product and repair service, as he continued to experience the same issues. We value Mr***’s business, and in an effort to ensure his complete satisfaction, we offered him the ability to reselect different pieces at the full value he originally paid for his furniture. Mr*** completed his reselection on March 13, and his merchandise is currently on order from the manufacturer, with a tentative exchange date of April 14, 2015. I trust that the Revdex.com will find this response satisfactory and that it will serve to close this complaint. Sincerely,
*** *** / Corporate Communications

I purchased a Sectional on 12/19/ This product has not held up at all I purchased the Platinum Ultra Premium Protection Plan When I called to notify Ashley Store that my Sectional was broken in multiple sections, I was given a third party repair number After speaking to the warranty company on multiple occasions in April, they stated that the soonest that they could service my Sectional was May 28th Nobody showed during the designated time When I called the toll free number, they reassured me that they were still on their way The following day, a representative from Ashley Furniture called and stated that they would send out their own technician to look at the Sectional The gentleman took several pictures of the Sectional and fixed one of the problems but informed me that he did not have time to fix any of the other issues Since then, the section that he replaced, as well as the other sections are continuing to have issues The springs are cutting through

Ordered from them on 11-10-Had delivery on 12-and they only brought the dresserHad the wrong bedframeProceeded to tell
Me
They ordered the wrong one, waited another two weeks then on 12/when the bedframe was suppose to come they tell me mins before they show up tl my house they do not have the rails for the bedframe however I called twice to make sure the stuff was correct so I wouldn’t run into this issueNow they don’t have the item and I need to wait again, I am months pregnant and this is uncalled for