Westside Medical Care

I have spoken to the customer as of 10/I have clarified the label fee for her and explained that we are not going to be charging her multiple times for the label feeThe fee is only charged time per packageIn addition, normally when a item is returned and it's not defective the original shipping and handling charges are not refundedIn the interest of customer relations I have processed the shipping charges for her due to the lack of clarity in the situationIn addition I did let the customer know that I appreciate her feedback in regards to our shipping chargesOur shipping charges have always been per itemHowever, we do have a Value Bundle Shipping options which I spoke with her aboutUnfortunately, at this time we do not happen to have additional bundle shipping optionsAs stated in her complaint the customer is going to be returning some product to usOnce received we are going to to process refunds as each of our purchases has a Day unconditional guaranteeThe return label fee will not be assessed in this situation as wellI also spoke with the customer about our estimated retail value pricesThese amounts are not appraisalsRather the amounts listed on the screen are shown to indicate to the customer the type of value we offer in comparison to traditional retail establishmentOur business model allows us to pass on our savings to our customersAlthough she did not personally agree with everything she was still pleasurable to speak withFor this reason, liquidation channel feels we were able to come to an amicable resolutionThe customer indicated that she appreciated the clarityIf she has further questions she can contact me at? [redacted] ? or email me at [redacted]

I have spoke with the customer today 12/in regards to the above mentioned complaintThe matters we spoke of included: Shipping concerns, rising auction bidding concerns, and rising auction paymentsShipping concerns:We have gone through her Dec purchases in their entiretyI have emailed her a report detailing her shipping charges as documentation to help her with reconciling her statmentAt this time only instance was identified that she was charged more than once on 12/An automated system order was placed and charged Value Bundle shippingLater that day an order was placed online and the value bundle shipping method was chosen again by the customerThe system recognized this method of shipping had been selected twice and corrected itself that same night We have identified other instances where she paid for our value bundle shipping but did not purchase enough items for the shipping to be beneficial for herIn these instances we have refunded her the difference for customer relationsIn short, we have not charged value bundle shipping multiple times incorrectlyRising auction bidding and timer concerns: The customer claimed that she was seeing instances of the clock on our rising auction resetting themselves after it goes down to zeroI have explained to the customer that our system is not set up in this wayThe auctions are automated so once it's over the clock does not reset.However, the customer does have my personal extension.I have requested if she sees this again to go ahead and contact me so I can get our technical department involved if necessaryHowever, at this time I can confirm that our auction is functioning correctlyAlso as an additional measure we made sure to clear the customers cookies and cache on her computer to optimize efficiency of her browserSecond chance winning concerns: The customer has indicated that in some instances of "second chance" auctions she was being charged the incorrect priceI have no confirmation indicating that this has occurred from transactions I have viewedBut again, I have asked the customer to contact me if an example arisesBut at this time I can confirm that the correct prices have been charged on our rising auction.She was a pleasure to speak with and she has my personal line if she had further questionsHowever, I feel that we have clarified any concerns she may have had

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope that they change their shipping methods as I will not order again until they offer a shipping method that you can track all the way to my residence in Toronto, Canada as all the other companies I order from the United States do Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***From: [redacted] [mailto: [redacted] ] Sent: Thursday, April 21, 4:PM To: info Subject: Complaint [redacted] ? I have received the refunds due meI did call days in a row to find out about the refundEach time I called I was told a different thing.? The first time I was told my refund was sent the 17th? The second time I was told it wasn't sent until the 18th? Then I was told on my call yesterday that it was sent the 19th? I did check and it was done on the 19th.? ? Thank you for your help in resolving this issue ? ? [redacted] ***

Today 6/30/I spoke with Mr [redacted] about Sales order I indicated to him that I have no problem sending the labelHowever, I also indicated that I would be glad to process the refund he initially requestedI processed the refund while he was on the phone via PaypalI gave him my direct line if he had further questions

On 11/a refund for the dollars was applied to the customers account on 11/29/A voicemail was also left on the same day at 2:08pmCSTIn addition to this $refund an addition $store credit has been applied to the customers account for future useWe apologize for any inconvenience she may have experiencedIt is not our intention to make for a bad customer experience and we are sorry that the customer has felt this wayIt is our hope that this refund and additional store credit can help restore the customers faithIn addition, we hope the gesture of customer relations is recieved well by the customer and look forward to her shopping with us againIf she has any questions she can call us at [redacted] My personal email is [redacted] and my personal extension is [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meMy financial institution was contacted once again this morning before my getting on the computerWells Fargo is currently sending me a photocopy of my statement for the time period of 7/13-8/for me to fax to LC at the cost of which i've already paid but that is okay as long as LC could see that the refund was not in fact credited to my account at allI am happy that the customer service representative did reply to Revdex.com and is going to resolve this issue by making the refund on the requested cardI'm glad this will finally be over after all the people I have spoken toThank you very muchI appreciate it Regards, [redacted]

The fees have been refunded in their entirety per the customers requestJust to manage expectations, please be aware that the refund is not in one lump sumThe way our refund process organized the item and the shipping charges are refunded separatelyA refund of 1.99, and 31.50(making a total of 38.48) were done on the original method of paymentThis refund has been done today as of 3/Please allow 3-business days for the refund to show up on your endTime frames do vary depending on a financial institutions policiesI have called the customer and spoke with her today on 9/10/I indicated that the refund was completedAt that point the customer shared her concerns with me and the call was abruptly endedI called back and left a voicemail indicating again that a refund has been processed as requestedI have also indicated in this same voicemail that the calls placed with our representatives are being reviewed so proper coaching can be providedIt was not our intention to provide this type of experience for the customerHowever, we can understand why she was upsetWe acknowledge shortcomings in this particular situation and have taken the aforementioned steps to rectify the issueIf she has further questions for me I did leave my direct line [redacted]

Revdex.com:After many attempts and efforts that were uncalled for, with people stating they had 'handled' the problem, when they had NOT, they DID refund the $Unfortunately, I discovered that many of the customer service people employed BY LC have a tremendous problem with telling the TRUTHHopefully, they have learned a major lesson.Many thanks for your assistance in this matter[redacted] ***? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Firstly, we apologize the manager callback did not occur in a timely fashionWe acknowledge this is an area of opportunity and this matter will be investigated internally with the delay On 2/22/I (Customer Service Manager) attempted to call the customerHowever he was not availableI spoke with his wife and she said he won't be available today, however she did give recommend I try tomorrow 2/23/On 2/23/I called the registered telephone numberHis wife informed me he is out of town but gave me an alternate number to contactI did attempt to call his cell phone however was unable to leave a message Upon reviewing the situation, the customer is correct the description did changeHowever, the change was not intended to be malicious or deceitfulRather, it was discovered we had a discrepancy in the descriptionThe product was removed to correct the informationThis was done to ensure transparency with our customers in what they were gettingInternally we are taking corrective action to ensure all customers are aware of the description errorI have processed a $customer relations store credit for the customerThe credit does not expireI cannot be used on the automated system but it can be used with an agent, or on the online storeWe hope to restore our relationship with the customer and apologize that we did not meet expectations

Complaint: [redacted] I am rejecting this response because: I was told by the person contacting me that ALL funds would be refundedAs of today's date, I've been refunded the initial shipping, however nothing elseIt has been days according to the shipping label, their label, that it has been back at their companyUSPS tracking says they received it on 10/24/Today is 10/30/This issue is not resolved for me until all refunds are returned Regards, [redacted]

I have called and spoken with the customer today 6/28/I have checked the inventory for item [redacted] I have confirmed with our warehouse team the product is availableWe acknowledge that an error occurred with this particular orderFor this reason I have escalated the matter to have it looked into furtherI have explained to the customer that this is not something that is done intentionally and that we are a legitimate company Nevertheless, the customer needs a solution for his immediate concernsIn the interest of customer relations I have sent the product to the customer as a gesture of good faithThe customer was a pleasure to speak withShould have have any other concerns I can be contacted directly at [redacted] or emailed at [redacted]

We confirm this is not the quality of service we intend to provide.? We understand this has been an inconvenience and for this we are extremely sorry.We have added control measures to minimize errors, which we expect will increase your satisfaction and enjoyment while shopping with us.? If for an unforeseen reason, ? the same situation was to unlikely ? happen in the future, we hope you will provide us the opportunity to express our good will and send you a like kind ? item free of cost to you.? In the interest to express our good will and to improve your shopping experience we have applied store credit to your account in the amount of $This credit was applied on 11/3/2016? In addition, we have shipped order [redacted] to you.? This order contains the following productsSeptember incomplete orders: In September were we unable to ship item [redacted] Artisan Crafted Arizona Sleeping Beauty Turquoise, Lapis Lazuli Sterling Silver Decorative Pendant without Chain TGW CtsThe product was won for 10.00.? We have found item [redacted] which is like kind, the description is as follows: Artisan Crafted Arizona Sleeping Beauty Turquoise, Lapis Lazuli, Malgache Neon Apatite Sterling Silver Pendant without Chain TGW October incomplete orders:? Item [redacted] Madagascar Paraiba Apatite, White Topaz Platinum Over Sterling Silver Earrings TGW CtsWon for We have found like kind item [redacted] : Madagascar Paraiba Apatite, White Topaz Platinum Over Sterling Silver Earrings TGW cts Item [redacted] Arizona Sleeping Beauty Turquoise Platinum Over Sterling Silver Decorative Dangle Earrings TGW CtsWon for-11.00-We have found like kind item [redacted] Arizona Sleeping Beauty Turquoise, White Topaz Platinum Over Sterling Silver Lever Back Earrings TGW CtsWe appreciate your business and are very saddened we were unable to provide the level of service that we strive forNevertheless, this situation provides an opportunity for us to continue to for improvements to make your experiences even betterWe hope that you enjoy the products that we were able to findAlthough not the same, they are similar in appearanceTherefore, we hope that his gesture of goodwill is received well? If there are any questions or concerns of course customer service is available 24hrs day at [redacted] My direct line is [redacted] My email is [redacted]

According to out payment system for the order of [redacted] for items [redacted] and [redacted] methods of payment have been usedThe first is a store creditThe 2nd is a mastercard ending in [redacted] for a total of And lastly we charged on the card ending in This makes a total of I have included a screenshot of the invoiceI have also included a screenshot of our payment system that shows cards were chargedI have attempted to contact the customer on the phone number given on 11/28/I left a voicemail briefly explaining this informationWe have charge the correct amount on the order in questionIn addition the description of the product states "Vegan leather" which is an alternative to animal leatherWe have indicated in our description that the product is not animal leatherAll products are covered by a day warranty, any products the customer is unhappy with we are glad to returnIn regards to turquoise in question this would better be handled with a phone callAn email has been sent to the customer to confirm what would be a good time to get in touch to get more clear detailsHowever, the email came back as undeliveredHowever, in the interest of addressing this complaint all turquoise is genuine and real unless otherwise specifiedProducts may have treatments to help with the intensity of the color, however that does not alter the genuineness of the stoneWe would like an opportunity to speak with the customer but we have missed each other [redacted] is my direct extensionAnother attempt to call will be made during business hours to continue toward reaching a desired solution for the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I should mention that when I call to say why I havent recieved the full refund after two and half monthsThey claimed we cannot give you full refund!? Now after days they claim in their respond to my complaint, that" this how we mange the refundBe aware that the refund is not in one lump sumThe way our refund process organized the item and the shipping charges are refunded separately"This is a decitful claim!!! their Representative, and their supervisor both 'told me we will not give you full refund"Now they are becoming cooperative and all friendly Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI work for an airline that is going through a merger on Friday and we have no access to our phones at the airport! I did receive a wonderful email from him and he is sending me my candle!! I am so happy that after talking/emailing them five times I finally got someone who helped me! :) ? I order from Liquidation Channel often and I love them company....the jewerly and items are always beautiful and I have never had to even return one item! I was just frustrated that no one would listen so I appreciate your help in getting it resolved! I will DEFINATELY still do business with this company!! Thanks again Regards, [redacted] ***

In order to assess the problem better, the call patterns from previous calls are being examined8/21/the customer was notified of the account deactivationThere is however an area of opportunity in how the information was providedAnd we can acknowledge the shortcomingInternal investigation is in progressNevertheless, this does not negate the need for a solutionFirstly, we deeply apologize for any inconvenience that has been causedWe can confirm the the following has been done: 9/26/Account has been reactivated9/27/A $Store credit has been added to the accountThis credit can be used on our website during checkout or with an agent on the phoneThe credit has been added so the customer may be able to purchase what she would like at her discretionChat agents are available 24hrs a day at our website SHOPLC.com Additionally we can be reached via email at [redacted] The store credit does not expire so no worries about using it by a certain timeWe appreciate your patience in this matter and look forward to being able to continue to serve youAgain, our deepest apologies [redacted] PhD, Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I would like to thank you for helping me regarding my complaint against LC re S&H charges I am pleased with the outcome, but in future I will be very careful with my purchasesfrom there

The order in question was initiated online 2/24/by the customerThe address was not complete and we were unable to deliver the shipmentWe are sorry for any inconvenience that may have occurredNevertheless a refund was processed 3/8/In addition the products were sent next day air and delivery has been confirmed as of 3/as the package was signature confirmationIf there are any other questions or concerns customer service is available 24hrs a day at ###-###-####