Westside Medical Care

Complaint: [redacted] I am rejecting this response because: They did not respond to my account being blocked and them unblocking it so that I can shop again? Are they going to do this or not? And as far as the credit for how much? because again they did not say or specify? Their response is incomplete? Again, 1)Unblock my account for both phone and on line shopping2)How much is the credit for? Please respond as soon as possible Regards, [redacted] ***? ? ? ? ? ? ? ? ? ? ? ? ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ? I would? like to thank you for helping me regarding my complaint against LC re S&H? charges.? I am pleased with the outcome, but in future I will be very careful with my purchasesfrom there

I have spoken with the customer as of 4/5/in regards to her complaintI have spoken with the customer about how and when we apply our return label feeI have given her a refund for the $in the interest of customer relationsThe fees were originally applied as the products were not defectiveHowever, again this decision was made in the interest of customer relationsShe has my number in case she has any questions or concerns for meOtherwise, she was pleasant to talk with and I appreciate her giving time to speak with us about her concerns

Complaint: [redacted] I am rejecting this response because:The only way they will accept a payment from me is if I purchase a visa card to make a paymentI no longer have a debit or credit card Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have been contacting the liquidation channel for more than two months regarding errors in their deliveries For Instance :: When I receive a package that should contain items according to the paperwork inside, and there is only items insideOr the items are not the same as the items on the paperworkEvery time, I am accepting the credit and they are looking for the correct item and it is inevitably sold outEvery time I don't want a refund - I want the item that I ordered Anyways - I have been repeatedly having these problems and asking about what is happening over there since the first of the year? But no one has called me to address any of these issues Only now am I getting any responses at allOn their response they say they that they called me today twice? I told them they I was not going to be in this afternoon and they would have to call tomorrowBut again they did not listen.And in in regard to the phone calls,, I have been waiting for a call from a manager named [redacted] for more than weeks from today - and prior to that I have left messages for management with the Customer Service reps To give you an idea of how long this has been going on - the order that they are calling about is from February I have been trying to get an answer about this order for all this timeNow they are trying to deal with that problem only This is just not acceptable [redacted]

I have spoken to the customer as of today 9/19/I have found the item that the customer has requested and placed an order for himin addition to this I have registered him as wellTherefore, next time he wishes to purchase with us he can go through the automated system without and issuesI appreciate the time that he took to give feedback and deeply apologize for the experience that he hadWe are glad he is part of the LC family and hope he enjoys his purchase!

I have attempted to contact customer as of 1/16/I left a voicemail indicating that liquidation channel has no control over how quickly funds are releasedOnce we cancel an order we release the funds from our possesion, however each financial institution is different in how quickly they release the funds back to a customers accountI have also let the customer know via voicemail that I am sending the item in question to her at no expense to herI indicated an invoice will be generated but no charges will come to herThe product should arrive between 10-business days as we have had some shipping delaysNevertheless, liquidation channel has not collected any funds from the purchase in questionIf the customer has any questions for me my email is [redacted] and my direct line is [redacted] I work Tue-Sat and return calls within 24hrs barring when I am not in the office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have called and spoken with the customer today 6/28/I have checked the inventory for ? item? [redacted] I have confirmed with our warehouse team the ? product is availableWe acknowledge that an error occurred with this particular orderFor this reason I have escalated the matter to have it looked into furtherI have explained to the customer that this is not something that is done intentionally and that we are a legitimate company? Nevertheless, the customer needs a solution for his immediate concernsIn the interest of customer relations I have sent the product to the customer as a gesture of good faithThe customer was a pleasure to speak withShould have have any other concerns I can be contacted directly at [redacted] or emailed at [redacted] ?

I have spoken with the customer to day 6/I have indicated to her that I will facilitate the returns for her in the interest of customer relationsHowever, going forward we cannot accept back opened hotel collection productsIn addition, we have a day warranty period for damaged, defective, or incorrect productsCustomer understood my statementsAs of today we will be emailing return labels to the customer so she may send the products back to usOnce received all products will be refunded back to the original payment methodResolution has been reached

We confirm this is not the quality of service we intend to provide We understand this has been an inconvenience and for this we are extremely sorry.We have added control measures to minimize errors, which we expect will increase your satisfaction and enjoyment while shopping with us If for an unforeseen reason, the same situation was to unlikely happen in the future, we hope you will provide us the opportunity to express our good will and send you a like kind item free of cost to you In the interest to express our good will and to improve your shopping experience we have applied store credit to your account in the amount of $This credit was applied on 11/3/In addition, we have shipped order [redacted] to you This order contains the following productsSeptember incomplete orders: In September were we unable to ship item [redacted] Artisan Crafted Arizona Sleeping Beauty Turquoise, Lapis Lazuli Sterling Silver Decorative Pendant without Chain TGW CtsThe product was won for We have found item [redacted] which is like kind, the description is as follows: Artisan Crafted Arizona Sleeping Beauty Turquoise, Lapis Lazuli, Malgache Neon Apatite Sterling Silver Pendant without Chain TGW October incomplete orders: Item [redacted] Madagascar Paraiba Apatite, White Topaz Platinum Over Sterling Silver Earrings TGW CtsWon for We have found like kind item [redacted] : Madagascar Paraiba Apatite, White Topaz Platinum Over Sterling Silver Earrings TGW ctsItem [redacted] Arizona Sleeping Beauty Turquoise Platinum Over Sterling Silver Decorative Dangle Earrings TGW CtsWon for-11.00-We have found like kind item [redacted] Arizona Sleeping Beauty Turquoise, White Topaz Platinum Over Sterling Silver Lever Back Earrings TGW CtsWe appreciate your business and are very saddened we were unable to provide the level of service that we strive forNevertheless, this situation provides an opportunity for us to continue to for improvements to make your experiences even betterWe hope that you enjoy the products that we were able to findAlthough not the same, they are similar in appearanceTherefore, we hope that his gesture of goodwill is received well If there are any questions or concerns of course customer service is available 24hrs day at [redacted] My direct line is [redacted] My email is [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI work for an airline that is going through a merger on Friday and we have no access to our phones at the airport! I did receive a wonderful email from him and he is sending me my candle!! I am so happy that after talking/emailing them five times I finally got someone who helped me! :) I order from Liquidation Channel often and I love them company....the jewerly and items are always beautiful and I have never had to even return one item! I was just frustrated that no one would listen so I appreciate your help in getting it resolved! I will DEFINATELY still do business with this company!! Thanks again Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***From: [redacted] [mailto: [redacted] ] Sent: Thursday, April 21, 4:PM To: info Subject: Complaint [redacted] I have received the refunds due meI did call days in a row to find out about the refundEach time I called I was told a different thingThe first time I was told my refund was sent the 17th The second time I was told it wasn't sent until the 18th Then I was told on my call yesterday that it was sent the 19th I did check and it was done on the 19th Thank you for your help in resolving this issue [redacted] ***

Complaint: ***
I am rejecting this response because:
I was told by the person contacting me that ALL funds would be refundedAs of today's date, I've been refunded the initial shipping, however nothing elseIt has been days according to the shipping label, their label, that it has been back at their companyUSPS tracking says they received it on 10/24/Today is 10/30/This issue is not resolved for me until all refunds are returned
Regards,
*** ***

I have spoken to the customer as of 10/I have clarified the label fee for her and explained that we are not going to be charging her multiple times for the label feeThe fee is only charged time per packageIn addition, normally when a item is returned and it's not defective the original
shipping and handling charges are not refundedIn the interest of customer relations I have processed the shipping charges for her due to the lack of clarity in the situationIn addition I did let the customer know that I appreciate her feedback in regards to our shipping chargesOur shipping charges have always been per itemHowever, we do have a Value Bundle Shipping options which I spoke with her aboutUnfortunately, at this time we do not happen to have additional bundle shipping optionsAs stated in her complaint the customer is going to be returning some product to usOnce received we are going to to process refunds as each of our purchases has a Day unconditional guaranteeThe return label fee will not be assessed in this situation as wellI also spoke with the customer about our estimated retail value pricesThese amounts are not appraisalsRather the amounts listed on the screen are shown to indicate to the customer the type of value we offer in comparison to traditional retail establishmentOur business model allows us to pass on our savings to our customersAlthough she did not personally agree with everything she was still pleasurable to speak withFor this reason, liquidation channel feels we were able to come to an amicable resolutionThe customer indicated that she appreciated the clarityIf she has further questions she can contact me at *** or email me at ***

I have spoken with the customer today 4/1/and relayed the following information to her:Shipping is per item and the shipping information is on our website. If she wants expedited shipping for multiple products we have "Value Bundle Shipping" which lasts for calendar day and is one
flat rate of 29.99. That I would be refunding her transaction down to the standard shipping price now that she has some more familiarity with our different shipping methods. Action taken to reach resolution:I have processed a refund for her shipping charges down to our standard shippingThe total refund is going to be (separate refunds). Further explanation of shipping costs for her future purchases. She was a pleasure to speak with and I am glad we were able to get things situated for her.

Complaint: ***
I am rejecting this response because:
Regards,
*** *** Changing the system so bidders cannot see other bidders does not resolve the issue, They need to read their own policies Moving my account off the tool bar makes it difficult to find so that helped them not the customer I do have some item numbers of Second Chance bids as soon as I can I will call the LC I don't know how remodeling their system helps the problem they should be making it more consumer friendly not hide everything so it may go away

I called customer on 12/and we spoke regarding the order in questionWe did initially send the package outHowever, the tracking stops at the Canadian borderAfter that there is no further movement on the package as of 12/I refunded the purchase for customer relationsIn addition to this
we expedited a new order to the customerShe was able to pick up the package at a UPS access point today around 11amShe has confirmed that she got the package and that everything arrived in good conditionWe acknowledge the shortcoming with her initial packageHowever, we are glad we were able to get the products to her on time to give for giftsThis matter has been addressed and we appreciate the customer shopping with Liquidation Channel.

As of 8/26/at 5:54pm CST one of our supervisors attempted to contact you to leave a voicemail to facilitate a solutionAt the time you were not available so a voicemail was left sorry that we missed each other! In the interest of customer relations I will process the refund now on the card
ending in A refund takes 3-business days to post depending on your financial institutions policiesSome people get their funds sooner, however we want to make sure we are effectively managing your expectationsIf you need further assistance my number is *** this is my direct lineThank you for taking the time to provide feedback about your experience because customer feedback is invaluable to us

As of today 6/29/The customer was contacted by *** per her requestWe want to acknowledge that the way this transaction was handled was unacceptableEach call will be reviewed that way proper coaching could be given to the agents involvedIn addition, we have send a refund report
and sales order history for the customers recordsLastly, we are sorry about what happened with the braceletWe understand this is disheartening and frustrating as this was a product that the customer wanted. Unfortunately, the product is no longer availableHowever, a refund for the product has been processed as well to ensure the customer has her fundsWe also want to let the customer know that we appreciate her reaching out to us as this has allowed us to identify some areas of opportunity with some of our team members