Westside Medical Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ? I would? like to thank you for helping me regarding my complaint against LC re S&H? charges.? I am pleased with the outcome, but in future I will be very careful with my purchasesfrom there

Complaint: ***
I am rejecting this response because:The only way they will accept a payment from me is if I purchase a visa card to make a paymentI no longer have a debit or credit card
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Original complaint#[redacted]This is a duplicate complaint. Please see presented resolution below: I have attempted to contact the customer on 6/4/2015 and 6/6/2015. On 6/6 a person answered and indicated that they would take a message. However, since we are nearing the deadline we are opting to...

respond through the Revdex.com. We deeply apologize about what happened to the tanzanite ring mentioned. Unfortunately, we do not have a replacement available for this product. This product was order 11/2014 and is several months outside of the warranty period. However, in the interest of customer relations a refund has been processed for the product. We do have several different kinds of tanzanite rings and would recommend our personal shopper service at 877-899-0498, they specialize in helping customers locate items. In the mean time I can be reached directly at [redacted] because your feedback is still important to us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I work for an airline that is going through a merger on Friday and we have no access to our phones at the airport! I did receive a wonderful email from him and he is sending me my candle!! I am so happy that after talking/emailing them five times I finally got someone who helped me! :)  I order from Liquidation Channel often and I love them company....the jewerly and items are always beautiful and I have never had to even return one item! I was just frustrated that no one would listen so I appreciate your help in getting it resolved! I will DEFINATELY still do business with this company!! Thanks again...
Regards,
[redacted]

The documentation of the refunds has been taking a little longer than expected. We acknowledge this and realize that this can be inconvenient. We also acknowledge that this should have been completed sooner as this has not made for a good customer experience. Our escalation specialist is working...

steadily to gather remaining documentation for the customer to showcase the refunds that we have done. The documentation shows order number, refund date, and refund amount. This should help the customer to be able to reconcile any questions she may have regarding funds back to her account. We appreciate the customer taking time to provide feedback and welcome opportunities to better improve our service. I have also contacted the customer 9/2/2015 and left a message indicating to her that the documentation is being completed.I have attached some of the documentation to this complaint to showcase that it is being worked on. However due to limitations I cannot attach everything. The remaining documentation will be emailed to the customer on the one provided in this complaint for her reference. If there any further concerns of course you can email me at [redacted] or you can call at [redacted].

The customer was able tor provide an example to me indicating that she felt that she was charged incorrectly for certain auctions. As of today 1/7/2016 I have emailed her correspondence that documents that she was charged the correct price rather than the higher bid as she originally thought. In addition, I have spoken with the customer on 1/6/2016 addressing her questions that she had as well. She has my direct line if she has any additional concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
-----Original Message-----From: [redacted] [mailto:[redacted]] Sent: Friday, October 16, 2015 8:06 AMTo: info...

<[email protected]>Subject: id[redacted] I received a phone call last night from LC and they agreed to refund all amount back to my debit cad. I checked the bank this morning and it is posting back to my account. Thank You so much for your help. [redacted]Regards,
[redacted]

I have spoke with the customer today 12/31 in regards to the above mentioned complaint. The 3 matters we spoke of included: Shipping concerns, rising auction bidding concerns, and rising auction payments. Shipping concerns:We have gone through her Dec purchases in their entirety. I have emailed...

her a report detailing her shipping charges as documentation to help her with reconciling her statment. At this time only 1 instance was identified that she was charged more than once on 12/17. An automated system order was placed and charged Value Bundle shipping. Later that day an order was placed online and the value bundle shipping method was chosen again by the customer. The system recognized this method of shipping had been selected twice and corrected itself that same night.  We have identified other instances where she paid for our value bundle shipping but did not purchase enough items for the shipping to be beneficial for her. In these instances we have refunded her the difference for customer relations. In short, we have not charged value bundle shipping multiple times incorrectly. Rising auction bidding and timer concerns: The customer claimed that she was seeing instances of the clock on our rising auction resetting themselves after it goes down to zero. I have explained to the customer that our system is not set up in this way. The auctions are automated so once it's over the clock does not reset.However, the customer does have my personal extension.I have requested if she sees this again to go ahead and contact me so I can get our technical department involved if necessary. However, at this time I can confirm that our auction is functioning correctly. Also as an additional measure we made sure to clear the customers cookies and cache on her computer to optimize efficiency of her browser. Second chance winning concerns: The customer has indicated that in some instances of "second chance" auctions she was being charged the incorrect price. I have no confirmation indicating that this has occurred from transactions I have viewed. But again, I have asked the customer to contact me if an example arises. But at this time I can confirm that the correct prices have been charged on our rising auction.She was a pleasure to speak with and she has my personal line if she had further questions. However, I feel that we have clarified any concerns she may have had.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We stand by the statement that we do not sell pre-owned  jewelry. On the contrary we manufacture a large percentage of our merchandise which in turn allows us to offer deals that we do to the customers. In the interest of customer relations and reaching a resolution the product may be returned...

for a refund. The customers account has been notated to accept the return for refund upon arrival to avoid any confusion. Once the product arrives we will get the refund processed to the original method of payment.

Complaint: [redacted]
I am rejecting this response because: They did not respond to my account being blocked and them unblocking it so that I can shop again.  Are they going to do this or not? And as far as the credit for how much? because again they did not say or specify.  Their response is incomplete.  Again, 1). Unblock my account for both phone and on line shopping. 2). How much is the credit for? Please respond as soon as possible.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
   [redacted].                                                                                                                              I have received a call from [redacted] from LC channel on 04/01/2016. She said she would look into adjustment of charges.I am waiting for final resolution.Thank you for your assistance.

A refund has been processed for items 2646348 ($9.99) and 1729431($10.00). There were no shipping costs on the respective sales orders these items were on, therefore the item cost is what was refunded. At this time, we are not requesting a return in the interest of customer relations. Shop LC...

(formerly liquidation channel) returns department indicated that the products did not have normal wear. We will investigate further internally. This does not however change the fact that you need a resolution. We apologize for confusion caused and have processed the refunds in the interest of good will. We appreciate you taking the time to provide feedback to us to better customer experiences. Thank you for being a customer with SHOP LC (formerly Liquidation Channel).  Regards,  [redacted] Customer Service Manager.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have attached the order history per the customers request. It is in an excel document which contains order numbers, item descriptions, etc. The products that are simulated indicate so in the item description and have been highlighted in yellow. Any lab created products are highlighted in green....

The composition of lab created products in identical to naturally occurring gemstones the only difference is the origins of the stone. There are a total of 8 simulated items the customer has ordered and 2 lab created items. The other products are natural gemstones as the description states. We have a 30 day warranty on all products for manufacturers defects. Even so, if there are any products the customer has questions about or is unhappy with we are glad to assist in any way we can.

I have spoken with the customer as of 4/5/16 in regards to her complaint. I have spoken with the customer about how and when we apply our return label fee. I have given her a refund for the $30.00 in the interest of customer relations. The fees were originally applied as the products were not...

defective. However, again this decision was made in the interest of customer relations. She has my number in case she has any questions or concerns for me. Otherwise, she was pleasant to talk with and I appreciate her giving time to speak with us about her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]  I would like to thank you for helping me regarding my complaint against LC re S&H charges.  I am pleased with the outcome, but in future I will be very careful with my purchases. from there.

I have spoken with the customer to day 6/17. I have indicated to her that I will facilitate the returns for her in the interest of customer relations. However, going forward we cannot accept back opened hotel collection products. In addition, we have a 30 day warranty period for damaged, defective,...

or incorrect products. Customer understood my statements. As of today we will be emailing return labels to the customer so she may send the products back to us. Once received all products will be refunded back to the original payment method. Resolution has been reached.